I don't even know where to start. I am NEVER one to complain and am in the industry- so I usually have more patience and understanding-- but the experience I had here yesterday. ABSOLUTELY HORRID. I had arrived late to join my party who had already been waiting outside for over 45 minutes. When I had arrived there were plenty of tables inside available as well as three picnic tables set up outside. We were quoted no wait time, not followed up with at any time as for any updates either. When we finally were approached we were told they could split us up between two tables inside or take one picnic table outside. There was eight of us. We opted to all sit together as we don't get to see each other often. What a mistake! We sat outside for almost 20 minutes before we were approached for drinks. Drinks arrived 20 minutes later. At this point we all knew this was going to be quite the experience. About almost an hour into this, being seated at the table- we were finally able to place our order. One of the members of our party asked if she could just order a bunch of sides- and the servers response was "you could but that would just make it harder for me" complimented with a sigh and a shift it weight. CUSTOMER SERVICE-- at least a million thumbs down- but i only have two. I Haven't even gotten to the food and feel like I've already written a novel. Let's just say the meal was not worth a penny. to sum up everybody's meal one ended up being to go because he had to travel to work and was going to be late if he waited any longer which was gone found before all our food was even delivered. The Home fries were warm at best, completely flavorless, and don't even get me started on the portion size. The hash that came out late was the only thing that was hot and it was served on a little side plate and was a dollop size at best. It did not look the least bit appealing at all-it looked like flattened cat food that my grandmother forgot to scrape off the plate before putting in the sink. The French toast was rockhard and warm at best as well.it's a good thing that this meal was after a long night out because we ended up consuming most of it anyway- because we were THAT hungry and already having the worst experience anyway. Drinks and coffees- never refilled. Never asked about how everything was until what we COULD stand to eat was gone. At the end of this when we had had enough- my friend's mother went in to see about talking to a manager. The woman we spoke with was INCREDIBLY unprofessional and her response to our experience was "well you could see that we were busy, so it's your own fault for coming here" SHE WAS BLAMING US for this absolutely horrible experience. She huffed and puffed outside on the sidewalk near our table and cuts "mom" off from talking and throws her guest check book on the table and says to her "just tell me everything on the bill that wasn't eaten" EXCUSE ME?! Ugh!
If you have made it this far into this review, I am so sorry LOL I am re-fumed about what happened yesterday and am on fire. Basic summary-don't go there, don't eat there, and save yourself the trouble--don't suggest it!
IF I could give this place NO STARS- I would have. Save yourself the trouble- unless management, server staff, and kitchen staff have been changed DO NOT GO THERE. read more