Having visited the Beach Hotel in its various incarnations over the journey, we decided to take our little family for a 'cheat's night.' You know the one - hot day, can't be bothered cooking, can't be bothered doing the dishes...let's just go out -it'll be nice and relaxing that way.
With the stated intent of our evening being 'hassle-free,' we wandered in around 7:00PM, without a reservation and therefore comfortable in the knowledge that we may be turned away due to a full house. Whilst I had been here before and experienced a small wait, that time was on a busy night, and we had ordered a lot of food. The beautifully renovated dining room was only about half-full, and there was only one person in the queue, so I decided to chance it.
15 minutes later (they seemed to be unable to cope with the number of people in the space), we were informed that there was a table for us. We were seated (without a table number), ordered simple, staple meals (fish and chips, chicken schnitzel and kid's pasta), ordered our drinks and waited.
To their credit, the Kid's meal arrived almost immediately, which as any parent will know, is a God-send for any kid-parent outing. The rest of the meal, however, took about an hour to arrive.
In this hour we observed a busy dining room, the noise of which exacerbated by the increasing volume of the background music and the escalating angst of the staff. We counted 3 staff members on the floor, and one extra behind the bar - and they clearly were not coping. Whether there was confusion in the kitchen on this night, or a miscommunication between them, it was a definite chore for anyone to raise a smile.
When asked if it was possible to have the air conditioning on (on a 36 degree evening), the answer given was 'it's broken -yeah, it blew up about a week ago I think," and we were informed that "yeah...but the doors are open." (Whilst the outside doors were opened to 'let the breeze through,' there is also smoking permitted, which became a tad unpleasant.) When asked 40 minutes into the wait time how long our meals would be, the response was an 'I'll go check.' She may have checked, but no-one came and told us.
In summary, the food was fine, but the boisterous and terse atmosphere made for an evening that was manifestly unpleasant. The delay for such basic meals on any night is unacceptable, particularly without so much as an acknowledgment from the staff. Whilst I know that 'service' is such a subjective term to many, the overall service was, at best disappointing, and at worst, embarrassing.
We won't be back in a hurry. read more