Took forever for anyone to answer phone I was trying to get appt for serviré Quit after on hold for over half an hour read more

Excellent customer service experience. Our sales rep, Michael, went above and beyond to make this experience great for my son . He loves his 2025 Ford Maverick Lobo! Thank you! read more

Beach Ford Lincoln Mercury - Used Car Dealers Near Me - Myrtle Beach, South Carolina

Part of what I purchased was service on my Lincoln. When services was needed Beach Ford was to pick up my car and leave a loaner. Over time, I stopped asking for a loaner because the difference in scheduling between just having the car picked up and brought back versus the same with a loaner was most often several weeks stretching to a month. Then, this last time, April 2025, I arranged for a pickup. It was scheduled for 10AM. No one showed. I waited till 10:30 and called. I would be transferred to service, put on hold and transferred back to the receptionist. This happened several times until I got disconnected in service. When I called back, I finally got to the service department and the young lady that answered said that she was just filling in and didn't know what was going on but that the two drivers had just came back and she would send them out. By the time they arrived, a 10 AM appointment was most likely be 11 AM or later. I told the lady that I would be understanding if they had called and said they would be late, but to just leave me hanging is extremely poor service. You might want to take this into consideration for your next car purchase. Jim H read more

Came in from Reno Nevada and had one Honey to do list when at the beach. Get the washer pump fixed so my wife can see to yell at me while driving home. Went in today to service and explained to Lynette my problem. I got treated with wonderful southern hospitality!!!!!!! I was out very quickly with everything working! Thank You Beach Ford and Lynette!!!!!! I am the type of person if I need to buy a Ford I will be back to Buy it at Beach Ford!!! I am 66 and Fords last a long time to bad i'm not 20 again!!!!! read more

Avoid the service department. It's extremely disorganized. After being transferred and disconnected multiple times, I finally got an appointment, but when I arrived, they couldn't find it. They kept my car for three days without any communication. When I called to follow up, they said there was nothing wrong with the issue I reported. I will never return. read more

Service has considerably slowed. Parts are delayed. Promises un kept. For an appointment, you have to call their number, leave a message for Service Department and someone will "get back to you". Now, it has been as little as two hours but sometimes ... not at all. read more

After my experience here tonight, I will be in contact with CFPB and consumer affairs. For unlawful price representation and credit discourses. The experience I had tonight was the worst I have ever had in purchasing cars. I have never had people that were so rude when trying to purchase a car. From the sales rep or manager whatever he was to the finance and the store manager. DO NOT BUY OR WASTE YOUR TIME HERE! read more

I am a 23 year old woman fresh out of college. I was excited to use the money I earned at my first full time job to purchase my dream car. I chose this Beach Ford dealership because I heard such great things about it. I very excitedly bought my first 2018 mustang for $22k. I noticed problems with the car a week after purchase. The problems were not evident (simply slight vibration in idle) and since there were no warning lights I assumed this was how this type of car ran. When a warning light did come on (about two weeks after purchase) I brought it to a third party mechanic who said the car was in bad shape. I brought it back to Beach Ford with proof from the third party mechanic but was given the run around by the sales team for over 2 hours. Eventually, I agreed to let them look at the car before any further discussion. The service department determined that it only needed a small repair which I paid for. They fixed it, test drove it, and said that it was fine now. When I got the car back I noticed that the vibration was still there. I was ignorantly under the belief that the vibration was a normal part of this car and the check engine light must have been due to another issue that was resolved. However, the light came back on while I was out of town so I brought it to another Ford dealership. This dealership told me that the Beach Ford's fix was laughable. They told me to take it back and get it fixed for free. I now have 2 mechanics who have looked at the car and refused to service it because they said it was this dealership's responsibility to fix it for free. I recently was told from this service department that they have now determined it needs a $5k fix. However, both the sales and service team have refused to work with me. I believe that if I buy a car from a reputable dealership it should be in working condition. I have bought three cars before and have never had this awful of an experience with any dealership. DO NOT buy a used car from this dealership. The Ford dealership in Conway is much more reputable and willing to work with you when these situations arise. Plus it is only 30 minutes up the road. read more

I bought a 2024 Bronco from Beach Ford last week. I had the most pleasant experience dealing with my sales rep Mari Gent! Very knowledgeable, professional and friendly and made the buying process smooth and easy. Mari was no pressure, take your time kinda of attitude was perfect! If you're considering a Ford product, I highly recommend Mari Gent at Beach Ford. read more

Well, I can see I am not the only one that thinks their dealership is a joke. I called over a month ago and left a voice mail for service....never received a call back. I tried the online chat......I guess Bene was just plumb tuckered out to make the service appointment. Guess warranty work doesn't pay that well. Spoke with the "Service Manager" folks excuses are like backsides-everyone has one-some are just bigger than others and blow more hot air! Seriously, I wouldn't buy anything from this dealership! Somewhere they forgot that the customer is the one that keeps them in business. Guess the cashier at a local store was right........ read more

One of the worst Ford dealerships around, careful with this dealership, service advisor Ryan needs a lot more training at customer service. Not sure if he or the mechanic sabotage my vehicle, but I they diagnosed my problem as a turbo coolant supply tube problem, cost to repair $1,300.00, not covered under warranty, I declined. Took to another service department and the said I needed a new water pump, covered under warranty, my vehicle works fine now. Complained to Ford Corporate, they do not deserve to be in business. This service advisor needs to leave Beach Ford. read more

Bought car over 3 months ago & still waiting to get my title. Weeks ago I got my tags,registration, & my tax bill. but NO tittle. Next week i'm contacting a lawyer as something smells wrong here! read more

When looking at a car on the lot and going through the tedious typical dealer "negotiation" car buying process was pretty non eventful.....However after the purchase you can't get call backs or replies on texts to questions/requests. Apparently the Beach Ford Myrtle Beach solution is to ignore the customer and hope the will go away. Verbal offers during buying process were not documented so they carry no weight and won't even be discussed to come to a fair meeting of the minds..... Never again Beach Ford, never again! read more

Beach Ford Oct 3, 2023 sylvia I was looking to buy the first Ford vehicle ever in my life . Major Major big huge mistake!! Talk about horrific , outrageous and even down right nasty. Had a sales person that did not do her due diligence when asking questions nor did the other person . When I go buy a car I answer their questions and I do not pretend to know how to sale cars nor do I read minds. I had signed paperwork and had the Ford page to receive rewards and was getting ready to add the new car on my phone oh and getting ready to put my things in the new car so the sales person kept saying. Turns out she didn't ask the questions she assumed nothing was owed on my vehicle and never asked and I figured this day and time you can tell if the vehicle is paid off or not with technology being what it is. But the horrendous thing is after signing paper work to purchase this vehicle they said opps can't do it . Your people missed up and you blame the customer and make them feel as if they did something wrong . Don't assume customers can read minds we are dealing with professional sales people that should know what questions to ask and you should never expect a customer to know everything you know especially with today's technology. We depend on you to ask the right questions otherwise I would not need you. After all of this they called me a couple of times I decided to call them back and they wanted a chance to see what they could do and I gave them a chance to be disappointed and really let down by this company! Your people missed up and yet the customer pays the price. The thing is after you know the customer had a very horrific experience with you don't call them back unless you can make it right because it only adds a very distasteful taste to doing business with you. Word of mouth and etc.. go far but I do want to THANK YOU FOR THE WORST EXPERIENCE EVER IN MY LIFE TIME IN BUYING A VEHICLE!! Bravo!!! read more

Extremely Disappointed in the service. I have been bringing my vehicles to Beach Ford for quite a while for service. Bought a car from them. But my last visit to their service department was unacceptable. I drive 17 miles each way for their service. I had an appointment for oil change and suspension issue. I had a verified email from them for both services. Yet when I arrive the service advisor said they could only do the oil change because he didn't show the suspension issue. I showed him the email from his Service Department and he still declined to do the service. 34 mile round trip for no service. I'm changing to another dealer. Very disappointed in the lack of consideration. read more

Terrible service department kept my vehicle for 1 day and didn't work on it at all. I scheduled my appointment 5 weeks ahead of time. I arrived on time on the day of my appointment. They shuttled me home. Late in the afternoon I called to follow up and was told that nothing had been done to my vehicle. They asked if they could keep it another day or two. BTW, my appointment was to replace a part that they installed 3 months ago (it broke). I'm never going back and am telling everyone I know to stay away from Beach Ford!!!!! read more

BEWARE !!! Check the BBB before you shop. This place is a nightmare. Every problem, excessive oil consumption, Multiple electronic issues, hood, etc. etc. . were all called NORMAL Dent in car. scratch on bumper, seatback not put back properly. During a multipoint inspection , at about 2700 miles the Aviator was down 1 1/3 Qts. and they didn't top it off. It had 2 recalls and I think only one was done. Refusal to service or repair dent etc. ON and ON. As of July/August 2021, shuttle driver not vaccinated or wearing a mask. If you have COPD, like me, or another high risk ailment this could be important. Called Ford Customer service, who gave me other dealers. Tidelands said take it back to where I bought it. Conway Ford said not certified for 2021 Lincoln's. Sold car at about 2800 miles at a loss. read more

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Let the pictures speak for themselves. Who does this?!?! Give a quoted written price then call bk later to ask for more money?!? Simply unheard of! Buyer beware!!! read more

Beach Ford Lincoln Mercury - Used Car Dealers Near Me - Myrtle Beach, South Carolina

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Purchased a "new" car for my daughter a couple of weeks ago...finance guy literally LIED to me about my credit score - told me it was 50 pts lower than it actually is - I even got a letter from Wells Fargo showing me my REAL Equifax score. Don't even think about "negotiating" with them either... Also, 2 weeks after purchase, dead battery. Took it to AutoZone and was told it was a bad battery and had to replace - $200. Thanks. read more

My husband--a clean-cut marine officer--was completely and blatantly ignored not once but TWICE when he stopped by to look at cars. He saw two sales guys standing around shooting the shit look right at him then look away. He walked around, came back to the car to tell me, then decided to try again, taking off his inner hoodie (it was cold so he had on multiple layers) to see if that might fare better. Nope. Worst customer service ever. We would have driven down from Jacksonville to buy a car for good customer service...but this wasn't it. read more

Had an appointment, upon arrival I was received and work began immediately. Shortly thereafter I was told what was wrong with my car and the suggestions to make the repairs. 2 hours later I was driving away all finished. read more

I have a problem with my media screen freezing up , going blank. I brought it in and supposedly it was repaired. It did the same thing again and it froze up. I set another appointment up to have it repaired and it was for a little over three weeks before they could give me a loaner vehicle because they said it may take a couple of days to repair my vehicle. Now my vehicle is a 2022 Ford Explorer. Bought new from there. I had an appointment scheduled for early August. The day of appointment I received a call saying there was no loaner vehicle available and if I still needed a loaner vehicle they would call me when they had one available. A month later and still no call and my media screen is still giving me much problems. I am going there today and ask them to repair my media screen. I won't worry about a loaner vehicle. It's obvious they don't give out loaners anymore, or they totally forgot about me. read more

We were shopping for a Lincoln Continental and initially spoke with Tim Roberts about the difficulty of finding exactly what we wanted as the car has been discontinued.  He suggested coming to the dealership to try out a lesser trim model on the lot to insure it was the right car for me/us before searching further.  Steve Peckham took over an hour of his time to show us the features, discuss options and gave us EXCELLENT advice on how to proceed.  We found a car out of state and due to shrinking inventory bought it BUT BEACH LINCOLN has EARNED our BUSINESS going forward for all servicing and maintenance of our new Lincoln.  Cannot recommend HIGHLY ENOUGH!  THANKS Tim & Steve read more

Tried twice to schedule a service appointment but couldn't get past receptionist who was "in a different location". Stayed on hold, returned to receptionist who then said the appointment lady must be busy. I'll go somewhere else read more

I should have read the reviews on this place for coming here to get my Lincoln Navigator serviced. I am very disappointed in Borge customer service and integrity this dealership has. We had a tune up done in my SUV that costs $700. All we needed was a spark plug change. THATS IT. Once we came back to pick up the truck there was a loud knocking noise in the bottom of the engine was wasn't there before. Of coarse the mechanics didn't take the blame. So we had to pay an additional $150 for a diagnostic test to be ran. After waiting four days, they finally called us back telling us it was nothing they did and we needed a new motor. Almost $1000 dollars later and we left with a broken car. Thanks beach automotive, way to screw over a pregnant service woman on Fourth of July. read more

Listen to all the other reviews and stay away from this place. $157 just to check a squeaky steering column, AND NOT FIX IT. Then they have the audacity to say "well we didn't charge you the $20 to plug you're tire." F this place, will never return. read more

I had my Ford Edge towed here for repair after the service light came on. That afternoon I go back and after waiting quite some time.. the lady comes to the desk and tells me the repair will be a little over $800 and if I don't want it done they can lower it off the rack but it won't run. It was running when I had it towed... I just wasn't sure what was wrong but now it wasn't running. Had no choice to have it repaired. Go pick it up a couple days later and they said it was completely fixed and no issues. Left the lot and the transmission sounds like it's going to fall out! Tried to go back but they were closed. I went to another ford dealer and told them what happened and was treated very well. Bought another car and will never go back to Beach. read more

1. SOLD ME AN F-150 AFTER AN accident without informing me. 2. came to trade it in after 4.5 years gave me a trade in insult claiming "your car had an accident. 3. exposed them to the fact and the only thing they can up with was "the law does not require us to disclose information like that. I was on my way to buy a brand new F-150 with this guys. Beware my friends, lets just start by saying that to be around a car sales person is not exactly my cup of tea, with that said we all know we have to "see" one once every couple of years. throughout my driving life i bought several cars from really good car sales people, when i say good i do not mean in sales but in service and care. DO NOT EVEN THINK OF BUYING WITH BEACH FORD, there are other ford dealerships alternatives like the one in Wilmington NC. You'll get better prices, real service without the sting. or just go to Bell and Bell and dump ford altogether. if Ford let this people represent its brand then maybe its time for a new Toyota. read more

I am from Raleigh, NC and purchased my Ford Explorer in Raleigh. While vacationing in Myrtle Beach, the Explorer experiences some engine overheating problems. We called our dealer in Raleigh, who then called Beach Ford to help us out. Rob Hannon with Beach Ford contacted is immediately, and arranged for a tow for our vehicle, and a loaner car for us to get back to Raleigh. We are so grateful for all Rob did at Beach Ford. He certainly went over and above on service; especially on a Sunday!! I would definitely recommend these guys for your next car or service on your old one! read more

Tale your belongings out of your vehicle before leaving it for service. They will steal things out of your car.

Made a seemingly simple call to their service department to inquire about a possible recall on our car. Was placed in a never ending loop of pre-recorded hell.My call was answered 4 (!) times with the question "how may I direct your call". The last time, the receptionist put me through to a service department employees' VM. Waiting for a call back. I was on the phone for 9M 14S. If their actual "service" is anything like trying to get a simple answer to a simple question, I would not let them put air in my tires. read more

These folks are always great at fitting me in and handling my concerns very professional manor. Very pleased with all there help. I have gotten several cars there and have all my services done there as well. Thanks to the entire team for your help in keeping my cars running great! read more

beach ford ..excellent why because of sales , and financial personal .my sales rep travis very easy personality worked diligently with me and has extreme patience. dallas , financial closer dealt with him at least 4 times all with positive results beach ford also has extensive selection of quality pre owned vehicles read more

Recently had over $2000.00 in repairs done to the fan clutch / cooling system on my E450 diesel truck. 3-4 weeks later I'm working in Raleigh and the truck overheats. No coolant. Took it to Crosslands Ford in Cary as truck was not driveable and I was stranded. Truck had damage to the radiator. The Ford repair tech said it appeared that the radiator had three holes punched in it during the previous repair at Beach. It costs another $1000.00+ to repair plus an extra night in a hotel. I took the radiator to Beach and they denied any responsibility whatsoever, even knowing that another Ford technician told me the cause of the damage. We have eight of these trucks in our business and not one is ever going here for even air in the tires. read more

Have 2/15 which had electrical problems yesterday April 4th. Called for Service and phone just rang and rang. Finally left a message that was not returned. Tried again today with same results. How can a reputable dealer not provide service? That is totally inappropriate! read more

I recently stopped by Beach Lincoln to shop a lease an MKC. Clay Purifoy was my salesman. After a few minutes with Clay, I understood all the "Salesman of the Month" awards on the wall. The sale went quickly and they beat the competition by a mile. Most impressive was the product knowledge Clay had on the vehicles Sync system and the operation of every single button or dial answering all questions like a Manufacturer's Product Specialist. I came away knowing the MKC and liking it more and more. He explained all the buttons and modes in the MKC (which I chose after looking at the Cadillac XT5 and researching the previous model) Clay made it very simple and inspired confidence with his friendly way. The paperwork went smooth. They matched a good trade price and ticked all my boxes. They cut me a check for my trade and off I went. The MKC is a fantastic vehicle (this from someone who has not purchased American for 15 years) All the modern bells and whistles. Thank You Beach Lincoln and Clay Purifoy read more

stopped in yesterday to test drive a couple of mxz salesman was james, spent about an hr and a half. I liked a used one, he gave me the price, I went out to look at the car again. when I back back in , he said he made a mistake and he said the car was $5000 more than what he quoted. I don't know if it was stupidity or trickery. either way ill never go back to this dealership. read more

Shame on you Beach Ford... been a Ford owner for many years... traveling from out of state, stopped to have a truck mirror evaluated. Towing a large RV, so mirrors are a must. One of my mirrors will not stay in the locked position, service writer said I would need an appointment, and none available till next week, since I am traveling... this was not an option. Could have at least had someone look at it... really? When ask if someone could at least look at it he replied I would need an appointment... Sad representation of Ford. Contacted my home town dealer, they were willing to help with a solution. read more

My husband and I drove an hour and a half to test drive a vehicle we saw on the internet. The vehicle was shown with a tonneau cover, an accessory valued at approximately $1600. When we arrived, the tonneau cover had been taken off of the truck and sold. We were not offered any compensation for the cover and told the cover did not affect the price of the vehicle. Sales Manager was curt and dismissive. read more

Brought my 2014 Escape in for recall service. Scheduled an appointment weeks in advance. I mistakenly showed uo two days early. "Not a problem" I was told. They said it would take all day. I knew that from the recall notice. About an hour after dropping it off, I received a text from the service rep thanking me for bringing my car to them and inviting me to communicate via text. Early in the afternoon I texted to make sure i wasn't going to drive nearly 30 miles and the car not being ready. Got no response. Called and they could not get the service rep to the phone. I left him a voicemail to see if the car was going to be ready. No reply. Called again to no avail. Arrived at 4:45pm ( they close at 5) and was told they hadn't got to the car. Really? Ended up keeping my original appt two days later. On the communication side of things...same thing. When I dropped it off the day before, the service rep could not be found. I left the key with another service rep. I called the next morning to confirm the original service rep had the key and that the car would be serviced. He confirmed. I asked him to let me know by 3pm if the car would not be done. I called at three just to be sure. The service rep could not be located. After being tossed back to the receptionist three times, I asked to speak to the Service Manager. He didn't answer after two attempts to raise him. I asked to speak to the General Manager....ditto....no answer. Finally, after nearly 20 minutes on the phone, the original service rep answers and tells me tha car is almost done. When we arrived the car was ready. This facility has no clue what customer service is or even should be. By the way, I bought this car from them in the fall of 2014. Was lied to during the process by the salesman. Not to be trusted! I'm embarrassed for them. BEWARE! read more