I brought my vehicle to Car Max of Myrtle Beach to sell. My agent was Kya. She made my experience…read morethere so worth while.. The area was facing a winter storm and I arrived later in the afternoon.. The computers everywhere were slow .. She kept us informed of everything and hopeful time frames to have the sale completed . She even stayed past her time to finish assisting me. She explained in detail what to do with my tags and insurance. I am planning to buy a car soon and it will be at Car Max with Kya!!.. Excellent representation of your business ..

The whole team there is fantastic. The finance department to the sales team worked hard to get me…read moreinto the car I wanted . Bert our salesman was especially helpful and kept us informed of everything and worked his tail off too get the best deal done

Best day ever! Bryon was the best. He and the team made it…read morehappen. I am leaving today in a great minivan. Thank you Bryon​

They sold my elderly grandpa a car for approximately 10k , not even 4 months later hes sick and…read moreincapacitated and g fits me the car. on the 4th diagnostic fees they decide to be honest and let me know it needs major work done that of course isn't covered by "warranty". The sales manager offered 2500 cash to buy the car back in person but then doesn't return my phone calls. I'll continue to try to post to protect anyone else from this dishonest place and will contact bbb if they don't resolve.

Touch screen was not working and driver seat would not adjust. I was given a rental car for 3 days…read morebecause parts had to be ordered. Both were fixed and my overall experience was excellent. Cristal my service adviser was very friendly and polite thanks for everything. Ken Tallent

When we moved here my husband selected this dealership as our go to for service and vehicle…read morepurchase. We purchased two vehicles from them. But sadly we've watched the quality and level of service decline. We've endured long waits for days while our repairs took much longer than promised and phone calls went repeatedly to voicemail and eventually went unreturned. I don't know if its indifference or understaffing however after much reflection our next vehicle will not be purchased there and we've sought service elsewhere. We gave you our business and you let us down. We deserve better from you...we gave you an opportunity to deserve our patronage and you all failed to deliver. Au revoir~

The sales team was excellent. Brandon was very knowledgeable and led us toward the right car in a…read morerespectful manner. We were able to test drive and make sure the car was the right fit. Then, Rich worked out the financial details and put together a warranty plan. The process was smooth and a great experience ending with the purchase of an amazing used car.

I got sold a Cadillac truck with a bent fra.e.so i left a review n was called back to back to be…read moretalked down to by an employee. Then he called my girlfriend telling her to take it down U can't try n intimidate someone to make them take their review down...TOTALLY UNPROFESSIONAL...U should check the background of the ownership...Brandon was the 1 to call me to inform n e that im a bad driver & how I shouldn't be leaving those reviews. Instead of asking what happened he just jumped all over me . Being aggressive over the phone ...no need for that...UNPROFESSIONAL!!!!

Excellent customer service experience. Our sales rep, Michael, went above and beyond to make this…read moreexperience great for my son . He loves his 2025 Ford Maverick Lobo! Thank you!

Part of what I purchased was service on my Lincoln. When services was needed Beach Ford was to pick…read moreup my car and leave a loaner. Over time, I stopped asking for a loaner because the difference in scheduling between just having the car picked up and brought back versus the same with a loaner was most often several weeks stretching to a month. Then, this last time, April 2025, I arranged for a pickup. It was scheduled for 10AM. No one showed. I waited till 10:30 and called. I would be transferred to service, put on hold and transferred back to the receptionist. This happened several times until I got disconnected in service. When I called back, I finally got to the service department and the young lady that answered said that she was just filling in and didn't know what was going on but that the two drivers had just came back and she would send them out. By the time they arrived, a 10 AM appointment was most likely be 11 AM or later. I told the lady that I would be understanding if they had called and said they would be late, but to just leave me hanging is extremely poor service. You might want to take this into consideration for your next car purchase. Jim H

Our saleman, Michael Johnson was amazing! He was very well mannered and helpful with every step of…read morethe process. He provided a video showing and test drove the wagon for me before we drove 6 hrs to this dealership. I've been looking for this particular color of wagon for years and have dealt with many unhelpful salesman. He communicated very well and wasn't pushy, very respectful and kind. It was the best buying experience we've ever had at a dealership. Thank you, Michael!

Took my Mercedes to Dealership in myrtle beach, they ran diagnostics and found several things…read morewrong. Marc Stinsman did a great job of keeping me informed, sent a video of the mechanic going over the car and made sure repairs were done to my satisfaction. Car was washed and ready for pick up. He organized transportation to and from dealership for me . A gentleman named Lyn was my driver and he couldn't have been nicer. He is a gem for sure!! While I knew it would be an expensive fix , I didn't have a choice other than the dealer but Marc and Lyn were helpful and a pleasure to deal with.

bought a 2007 mini cooper in march of 2025( still sitting unable to register as of October 27 2025)…read moreseemed like a decent car with a salvage title. turns out it is a Maryland salvage title never transferred to "quality time" from state Farm and then was never transferred to "coastal Carolina cars" from Quality time, so they could not legally transfer it to me. Then they got the VIN wrong on the sales paperwork and I have been waiting weeks for the correct paperwork so I can get a bond title just to get it inspected as required by the state of Georgia.

False advertising , didn't have the car that was posted online. Bad selection, bad marketingread more

One of the most unprofessional experiences I've had with a car dealer. I requested a Bill of Sale…read morefrom Brothers Auto Sales of Conway and was met with an accusatory response implying concerns about fraudulent documents. Completely unacceptable and disrespectful. I recommend taking your business elsewhere--there are far more reputable dealers out there who treat customers with basic courtesy.

Absolutely the best! Always ready to help and bring confidence to every purchase. Definitely…read morerecommend!