I first came to this salon on 12/30/25 (this date becomes important later) and had a great haircut with Lily. They advertise $85 for women's haircuts. She charged me $95, which makes sense since I have long hair that goes about down to my bra at the longest part. I was excited to find a great salon so quickly after moving here. I made another appointment with Lily for August 21, but she had to cancel due to travel and suggested I get my hair cut by Anh-Xuan instead. I was hesitant to switch, but my hair has been getting really thin and stringy from hard water, so I really needed the cut. On my booking confirmation, it said the haircut would be $85. My hair was the same length that it was when I got my first cut with Lily. The cut was fine, not as good as with Lily, but good enough. When it came time to pay, she went straight to the tipping screen, and I chose 18%. I was shocked to see the total bill come to $140, but I thought maybe I'd forgotten how much it cost last time. As I walked to my car, I double checked my booking and email receipt. The booking still said $85. The receipt said she charged me $120, plus tip. I went back and checked my email receipt from my first haircut there, and it confirmed that one was $95 plus tip. I walked back into the salon thinking it must be a mistake. I showed Anh-Xuan the booking confirmation that showed $85 and said $120 seemed like a mistake. "$85 and up," she responded. I've never heard of a $35 upcharge for long hair without any written indication. Their website as of today still said $85. The receipt had a feedback button, so I left feedback with screenshots proving all of this and suggesting they make their pricing more transparent. I thought that would be the end of it, and maybe I'd get a partial refund, but no. Instead I get a TEXT MESSAGE to my personal phone number from Anh-Xuan claiming the changed prices in 2026 (two days after my last appointment, supposedly). She said these are the new prices, and it would be the same with Lily as well. I responded saying this was a really large discrepancy, and that if they changed their prices, it should be reflected somewhere on the booking and website. She then went on to blame me, saying that if I hadn't been there in eight months, that meant my hair had grown 8 inches, and that she believes my hair must have been at shoulder length when I came last time. I mean, first, hair doesn't grow an inch a month; mine grows a normal half an inch per month. And I was with Lily for a haircut, at which she cut four inches, so my hair was back to the exact same length as my first haircut. This whole thing is so shockingly unprofessional. I really liked Lily, but now I'm afraid to come back here again in case I run into Anh-Xuan again. And I should have checked her reviews sooner, but I can see she has been overcharging people since at least 2025. I probably would have just avoided the salon and not bothered leaving this review, except Anh-Xuan's text messages were so unprofessional. Highly recommend Lily, and also confirming the price in writing before your appointment. read more

After moving, the thought of getting a haircut was always a lot of work for me, because I had to read reviews, etc. So happy to finally have a place I can confidently come back to. I saw Xuan for my first haircut at Be U Salon today, and she was super efficient, listened to feedback, and knew what would suit my face shape. I initially showed her a random image of a layered bob, but she recommended against it since the style would age me. Loved the advice, and the style she gave me turned out to be exactly what I needed. The salon itself is clean, chill, and located in a plaza with many parking options. I'll be back! read more

Calm and super clean salon. Lily gave me the exact color and haircut I asked for. It is so modern! An extreme a-frame pixie cut with the back cut super short. Perfect for these hot days and the professional and update I need read more

Be U Salon - No more grey- now it's brown with black- pink highlights. Short and sassy cut. Soft and manageable. - Hair Salons Near Me - Mountain View, California

Xu-An is so wonderful! She made me feel so comfortable every step of the way. I came in with brown hair and left with a beautiful blonde money piece and baby lights. She treated me so well and I will definitely be coming back to see her soon! read more

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I was really looking forward to my haircut with Xuan, but I am so disappointed after my most recent experience with her. Xuan is still friendly and did a decent job, but she was 20 minutes late to my appointment and then overcharged me. I came in expecting to pay $75 for my cut, but Xuan said she had to charge a little more because my hair was long (and to be honest, my hair was not much longer than it was the last time I saw her). I expected "a little more" to be $10 maybe $20--nope, I had to pay an additional $55 for a whopping total of $130 for a shampoo and cut. She really should have told me this before she started and not at the end. In any case, I will not be returning at these prices, nor do I want to support a business that is not transparent about their pricing. Buyer beware. read more

I am very disappointed with my experience here, especially since I was looking forward to it due to the overwhelming positive reviews. I booked a hair tone, and haircut with styling. I had a balayage done in December at another salon that had faded into blonde. I wanted to tone it back to the original warm chestnut color. Xu-An suggested bleaching my money pieces to which I agreed since they would stand out more. However, she begins to continue bleaching the top of my hair, and I stopped her because I was confused. She said she will be doing a partial. As someone inexperienced in hairstyling terms, I assumed this was part of the service and she continued. She was not able to do my haircut or styling, since the "partial" she was doing takes longer. The tone I was given was also not what I had requested (too ashy), so she and Lily rushed to tone it again. They toned my hair red, and left it looking this burgundy color. Besides being unhappy with the color, come to find out she was giving me partial highlights, which are MUCH more expensive. I expected to pay about 75 for the tone and 85 for the haircut. Instead, I was charged 275 for the partial highlights I did not book or agree to. I wish she would've clarified that a partial is partial highlights and that she would've disclosed the price before proceeding with the service. I checked later and their website states partial highlights are 170. I was only given a 20 dollar discount for my troubles. I will not be coming back. I also noticed the same thing happened to another customer who was expecting to be charged 85 for a haircut, and Lily charged her 95, at the end of the service. Other salons will make sure to tell clients beforehand if prices will be higher due to their hair length etc. Be U Salon waits until the end of the service. Beware of these predatory pricing practices. read more

Be U Salon - Hair I left with - Hair Salons Near Me - Mountain View, California

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Lily is the best! She's so talented, sweet, and always makes my hair look amazing. She really listens to what I want and I always leave loving my hair. Highly recommend her! read more

I am obsessed with my hair after my appointment with Anh-Xuan! We did full head of honey blonde balayage and a cut and she truly transformed me in the best way! I will definitely be back and totally recommend her for all your services. She was so friendly the whole appointment too and took great care to make the cut perfect. She didn't rush or anything I couldn't be happier. I am obsessed with my hair after my appointment with Anh-Xuan! We did a full head of honey blonde balayage and a cut and she truly transformed me in the best way! I will definitely be back and totally recommend her for all your services. She was so friendly the whole appointment too and took great care to make the cut perfect. She didn't rush or anything I couldn't be happier. read more

Be U Salon - Balayage and cut by Anh-Xuan - Hair Salons Near Me - Mountain View, California

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I have been going here since they opened. So originally I had bangs and the place I went to before this really wasn't cutting my bangs right and I didn't know how to style it to fix them. And then I met Lily and Xu-An! These two really know how to cut hair and keep the overall vibe great. Like I had no problem giving them my input and they make the hair cut very interactive. Not only am I happy with my hair but my boyfriend also loves how they style his hair. He's been going to the same lady since he was 6 so it's been rough finding a place that he likes. I'm very happy to say this place is perfect for us both and if you're not sure, just walk on in and they will more than likely welcome you with open arms! read more

Be U Salon - Men's haircut - Hair Salons Near Me - Mountain View, California

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Had the pleasure of getting pampered by Be U Salon for a highlights and haircut. I am so thrilled with the result I was greeted with warmth welcome and professionalism by Xu and Lily. Xu my stylist walked me through the process of the makeover she will be doing to my hair and indeed I feel great and more beautified. She offered expert advice and personalized recommendations , and i liked how my hair turned out. The haircut was precise and flattering, and the highlights added a beautiful dimension to my hair, perfectly complementing my complexion. Having visited this salon three times, I can confidently say I'm consistently impressed with their exceptional service. If you're looking for top-notch service and exceptional results, I highly recommend Be U Salon read more

Be U Salon - My newly highlighted hair - Hair Salons Near Me - Mountain View, California

Five Stars for Lily - My Hair Hero! After nine long weeks without a trim, my short hair had crossed the line from "cute pixie" to "shapeless mop." My regular stylist couldn't squeeze me in before my vacation, and I was desperate. Enter Lily at Be U Salon--just a few minutes from home, reasonably priced (not "are you using scissors made of gold?" expensive, and not "$12 gamble" cheap either), and ready to rescue me. From the moment I walked in, Lily was warm, welcoming, and listened. She asked thoughtful questions about what I wanted, checked in throughout the cut, and somehow read between the lines of my vague "I want something easy but cute" request. The result? The best haircut I've had in ages! My hair looks polished, feels light, and--hallelujah--will be effortlessly easy to style while I'm hiking through the Alps. Honestly, Lily came closer to recreating my favorite low-maintenance cut from years ago than anyone has in a very long time. If you want a stylist who listens, delivers exactly what you envisioned (and maybe better), and leaves you feeling fabulous, go see Lily. Your future self in the mirror will thank you. read more

Be U Salon - After Lily worked her magic! - Hair Salons Near Me - Mountain View, California

I've been getting my hair cut, styled, and colored by Xu for over a year now, and I couldn't be happier! She recently opened Be U Salon, and I'm so thrilled to support her new venture. This time, I went in for a haircut, style, and root touch-up--and as always, the service was amazing and the results were perfect. The salon itself is beautiful--clean, warm, and inviting. The location is super convenient with plenty of parking, which makes the whole experience even smoother. What truly sets Xu apart is her expertise. She's the only stylist who has ever gotten my highlights right. It's been almost a year since I got them, and they still look incredible--no brassy or orange tones at all! My hair still feels healthy and soft, which is something I never experienced with highlights from other salons. Xu really understands my hair, and I always walk out feeling like the best version of myself. I'll definitely be back next month and can't recommend her enough! read more

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I have been having my hair cut by Lily for like 10 years now and she consistently does a good job and I feel like I get a tremendous value. I recommend Lily to all of my friends. read more

I had a great experience getting highlights, a hair cut, and brow wax. Lily was very nice and kept checking in on me. The haircut was the perfect length and the highlights and my eyebrows look great. read more

Lily is the best! First timer at this salon, and I had a wonderful experience. I showed lily a picture, she was very very detailed with her work. It came out amazing! Exactly like the picture. She was sweet, kind , easy to talk to, welcoming. Definitely will be coming back. Thank you lily! read more

Xu An is amazing! She was very patient and took the extra time to make sure my balayage was perfect. The salon atmosphere is amazing and both her and Lily are super friendly and welcoming. read more

Be U Salon - Balayage by Xu An - Hair Salons Near Me - Mountain View, California

Lily is very warm and friendly... more importantly she is very meticulous with my haircut and color and does not try to rush my haircuts. I have been getting my cuts and color from Lily for several years now and thrilled to see her open her own salon along with her friend. Highly recommended. read more

I had hair cut, hair coloring, and organic straightening and treatment here (basically every single service lol). The girls are absolutely amazing and this is my favorite salon in South Bay. They're super sweet and diligent with your hair, making sure you're satisfied with your results. I'll definitely come back again and again! read more

Lily and Xu Ann are awesome! They really focus on making sure your cut is perfect before you leave. This will be my new go to place for a haircut. Just make sure you call in advance or book an appointment online as it's difficult to get a walk in. read more

Both Xu Anh and Lily are excellent hair stylists. I love my high fade + textured middle haircuts every time. They both have good vibes and provide a great haircut experience. read more

I am new to the Bay Area and finding a salon that works for me has been a bit challenging. Despite there being fewer than 100 reviewers (one of my usual requirements), I decided to give this salon a try. And I'm glad I did! They were ready for me the moment I arrived and began with a very friendly, welcoming manner. I didn't need much this time - just a haircut, wash & dry. The "couch" for the shampoo was a pleasant surprise. Next, Lily and I discussed length and shaping and she was careful to clarify my wishes, as well as express her own recommendations - both of which I appreciated. She went right to work, and before I knew it, it was time to dry and style my hair. What I appreciated most were two things: the feeling of being truly welcome and the time and care she spent making sure I was getting just what I wanted. I don't remember the exact price, but I think it was industry standard. I highly recommend these two gals. (Lily and Xu) read more

Thanks again Xu-An! Excellent service from start to finish. The haircut was detailed, well shaped and suited my face frame beautifully. I will definitely be coming back again. read more

Went here for root touch-up and trim with face framing layers and a little bit of side bang. Xuan did a great job. I've used her for hair services before, and she always delivers quality work. She takes her time and makes sure you're happy with the results. Lily cut my daughter's hair (13yo), a trim with front layers, and she did a great job as well. read more

Lily did such a great job on my hair. She had great recommendations and made me feel comfortable. I plan on going back to get my hair colored. Thank you Lily! read more

Lily is amazing! Great job, fair prices, so friendly and woman-owned! We have been coming to Lily over 10 years following her from her prior location. She cuts my teen boys hair as well. I can't recommend tgisxsalon enough! read more

Excellent haircut by Lily, who was careful and attentive. Service was great. Staff was very friendly. Definitely recommend this salon!

Great balayage and haircut by Xuan! The salon is very peaceful and a great environment. read more

Be U Salon - Balayage by Xuan - Hair Salons Near Me - Mountain View, California

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My daughter and I have both had haircuts from Lily and Xu An and think they are both amazing. Xu An has also done my color and highlight and she always does a fantastic job. Their new salon is beautiful and welcoming, and I am always thrilled by how my hair comes out! read more

I booked an appointment with Lily on the same day and she did amazing work on my hair! Lily was very attentive, patient, and an amazing listener. She would stop and ask if I liked the length of my haircut throughout the entire process (which really helped with my anxiety of previous hairstylists cutting my hair way too short). Lily was also super patient with me putting my glasses on to see how the haircut was going, and put in so much attention to detail with how I wanted my face framing pieces to look like. I absolutely love how my haircut turned out, Lily has been the best hairstylist I've had so I'm definitely returning!! read more

Lily has been cutting my hair for many years now. I have thick wavy hair, so it can be challenging to find someone who can cut it the way I like. Lily is very skilled, is great at listening to my preference, and always makes sure I love the cut and styling. read more

Struggling to find a good hairstylist but finally found one. Xu Ann is very detailed and did a great job. Price is reasonable. Will definitely go back again read more

I've been going to Lily since she worked at a different salon a few years ago. From the first time I met her, she made me feel comfortable and truly listened to what I wanted. She also offered helpful suggestions based on my face shape and hair type. I've had her dye my hair a few different colors and ways, and it has always come out looking beautiful. Lily also knows how to cut and style my hair with such ease. I always receive compliments. The salon has gotten a make-over that is both beautiful and inviting. I would highly recommend this place. read more

I did a walk-in appointment and Lily was very sweet and welcoming. I waited a few minutes for Xu-An, that gave me a really great haircut! She was so nice, she listened and understood what I wanted. And was very thorough with my curtain bang. I'm very happy and satisfied with my new hairstyle and will definitely go back next time I need a haircut :) read more

I can't recommend this place enough! Xu An has cut my hair several times and I've always been thrilled with the results. I started bringing my son and daughter to the salon and they have loved their haircuts as well. Xu An always takes the time to listen to our needs/requests. She is friendly and great with kids. My son has decided he never wants to get his haircut anywhere else. Booking online is quick and easy. If you're looking for a place that can handle both women's styles and kids' cuts with ease, this is the spot. Highly recommend! read more

Lily is amazing! I've been going to her for almost a year for my haircut. She recently opened her own salon. Highly recommend!

Love my haircut and color! Came in for a trim and Lily and Xu Ann revived my hair. They are so friendly and talented. Will def be back!

Today was my first time going to this salon. I didn't have an appt, and they had other customers there. Xu-An was so great, she greeted me with a friendly smile, and accommodated me, she immediately called in her co-worker so the all the clients could be taken care of. She was very gentle with washing my hair and drying it. I could tell immediately that she knew what she was doing. I have very difficult hair, curly. Most hairdressers see this as an opportunity to be imprecise, thinking "oh well we can just push it in, it'll be fine". What most people don't know is that with curly/difficult hair, you have to actually have to have a very precise cut. Also with difficult hair (frizzy or thin), texturizing, either with the scissors or worse with the razor, makes it look messy and unkempt and difficult to style when you get home. Hairdressers who use these techniques are just showing off or maybe practicing these skills, without considering how these will affect your specific hair. In fact, i have observed that the best hairdressers make the fewest "cuts" because each cut is very intentional and precise. Xu-An clearly understands this. She was talking to me throughout, accurately describing my thin hair (i had recently been on medication that had made my hair fall out and it was growing back in, thinner than usual and frizzy). I was really impressed that she took the time to notice, that she didn't just say/think that I had bad hair. She was able to work positively with the hair that I have, and cut and style my hair for my face. She clearly understands how to cut hair. I have had hairdressers frown at my hair before or make unnecessary and negative comments. I had such a wonderful and positive experience with Xu-An. My hair looks beautiful and I feel beautiful. Can't wait to go back! read more

I've been seeing Lily for over 3+ years and so glad she is now at Be U Salon everyday! Lily is super patient and communicative on the process; getting input every step of the way. I've done many services with Lily - no-dye balayage, root touch-up and amazing layered cuts; I couldn't be happier with the results each time. The salon is bright and airy with lots of parking spaces. read more

I've been going to Lily for haircuts for a number of years and am always really happy with the results. I take my son to her as well. Lily is patient, detailed, and friendly-- she also photographic memory when it comes to hair styles, knowing exactly what both my son and I always prefer. Strongly recommend. read more

I was going to the same hairdresser for years she retired so I was looking for someone new I saw this salon by citysports I made apt to have my hair cut and. Styled Lilly was the person who did my hair she fantastic she is so sweet and my hair looked so good I highly recommend this salon it's reasonably priced and there open 7 days. a week . I will continue to go there from now on!! Thank you Lilly I love my hair. Be U salon mountain view on Grant Ave read more