I lost $40 in rewards and nearly lost my apartment-and Bath & Body Works did nothing…read more I'm beyond disappointed with the treatment I received at the Bath & Body Works in Glendale Heights, IL, especially from one of the shift managers, Erin. $40 in rewards were used without my permission-not by me--by one of the associates processing my purchase--and when I brought it to Erin's attention, she refused to help. She told me to call customer service. I did. I was on the phone for over an hour. They promised to follow up by email. I never heard back. My $40 was entirely gone. Then, a candle I purchased from Bath & Body Works exploded and nearly set my apartment on fire. Flames came from the outside of the candle & entirely caught fire to the entire wrapping & engulfed the entire product. I am lucky I caught it in time. I brought it back to the same store, upset, shaken, and concerned. Erin laughed in my face. She showed zero concern for the safety hazard and refused to exchange the candle. Again, she told me to "just call customer service." I explained I already had-and they didn't help. I asked if she, as a manager, had any authority to do something. She laughed again and said she didn't, & to call customer service. This is not just bad customer service-it's dangerous negligence. I've lost money, time, and trust. And I'm speaking up so others are aware. Bath & Body Works: do better. Your customers deserve to feel safe and respected. I will never be shopping at Bath & Body Works again & will be sharing this experience with everyone I know to warn others.

I was not greeted or helped when I walked in the door. There were four employees standing around…read moreand talking. I was the only one in the store on a Wednesday at 5 O' Clock!

Bath and body works is a great place to shop for soaps and lotions. Great help and they are very…read morefriendly.

Customer service is very lacking. I've come in a handful of times and was treated very rudely by…read moreMariana. I'm assuming she's a shift manager as she's always at the register. She seemed annoyed. I literally came in got what I wanted and left. I won't be returning here, since you're better off buying online and don't have to deal with attitudish employees.

With a brand named LIFETHERAPY, it comes as no surprise at how warmly I was greeted upon entering…read more Witnessing the life, love and care that is given to create and package these products makes me happy that I made the drive. I was encouraged by Andrea to freely explore; touch, smell and try the products and I did. Some scents grabbed hold of me more than others. My favorite scent is still Grounded; the fragrance notes include fresh citrus, heliotrope (flower), dry amber, calming rose and vanilla. The combination blended together wont allow me to pull away from it. It layers well and is light yet lingering. This scent makes me feel pretty and gives me LIFE. I am a true believer in practicing self care and believe it translates to self love. We all have to do better about making ourselves a priority. The more we do, it allows others to see our light. A glow that starts from within. Lifetherapy believes in intentional self nurturing by providing products that care equally for body and mind. Their products are vegan friendly, chemical free and made with love. Six different scent therapies to choose from; Grounded my favorite; a scent my husband also enjoys, Energized, Inspired, Loved, Transformed and Empowered. Lifetherapy also makes products to make your home smell amazing; reed diffusers, soy candles and Ha Ko paper incense. More recently they added car diffusers and I grabbed one. If you are ready to elevate your scent game and "choose your mood" then a visit to Lifetherapy will surely help. Appointments are highly recommended. Or plan to visit between the hours of 9-3. You may also order online.

the jewelry and body fragrance products at fabulous and they have the best customer service. I use…read morethe fragrance called Chill and it is a very pleasant product. I use the roll-on fragrance and the bath wash. the aroma is not overpowering and is refreshing and invigorating. don't hesitate to order from them. I have many of the silk wrap bracelets and the colors are very vibrant, I also have a beaded one and a leather mood bracelet and the charms are very unusual.

Since the location on Michigan Avenue closed, it's nice there is still a store in Oak Brook. This…read morestore is well stocked and did have a few things on sale. They have great seasonal scents.

I love the Lush store in Oakbrook. The staff is always attentive and helpful. They also have free…read moregiveaways from time to time so reach out to them in advance to find out.

Christmas shopping here is a breeze with their helpful staff. You can join the Insider Club and…read moreearn points on purchases. The store smells heavenly and everything is displayed well. Percent off sales do not apply on certain brands like Rhodes. I still like seeing a product in hand if I am not familiar with it even though I could purchase online. I was surprised that they didn't offer gift wrapping but I was offered a gift receipt.

Amazing service - smaller than the woodfield Sephora but carries most of the brands I need/use on a…read moredaily basis. Much friendlier than other Sephora locations and they truly help you find the right product if you're just browsing and researching.

Me and my wife recently stopped here after visiting the restaurant next door. It's a small store…read morebut it's absolutely friendly and full of exciting things! The owner was absolutely friendly, social and engaging with the staff. The store offers a lot as well and a story behind this place is also pretty cute. Great variety of many household goods to take home! Solid reccomend!

Wonderful, high quality, soaps, and other goods made by local craftsman now they added the Makery…read morebar where you can make your you own candles and soaps in a eclectic, atmosphere. Owner is great meet and work with.

This is a gorgeous perfume store with bottles arranged on the shelves like jewels or precious art…read moreobjects. Although I am obsessed with perfume and have a very large collection, I was unfamiliar with the brands in the store. The staff person in the store was very helpful and showed me many brands, describing the scents and the layers of notes. There was a display counter that had some of the different scent families. This is a very beautiful store for a unforgettable perfume experience.

I stopped by Intense Oud to pick up a new bottle of perfume and I had the perfect experience. The…read moreshop is absolutely stunning and the way the perfumes are set up is gorgeous! April was well knowledgeable about the scents, what they comprised of, and what part of the world they come from. I love learning about new scents and she was so patient with me and all my questions. I will be back to purchase more scents soon!

Good: Stylists in salon are good and floor employees are helpful…read more Bad: So many times they're out of what I came to buy. Also you need to enter your phone number at purchase to make returns, which sounds like a lie.

Love going to this Ulta Beauty Supply. Get my hair cut and colored . Services are great.read more

I bought a very small candle with a scent from crate and barrel for Xmas. It let out an awesome…read moresmell. So I figured I'd get that scent from yankee Candle. Well it's Ben burning all day, and doesn't compare to crate and barrel. You are not up to your usual standards. I will be shopping elsewhere

Was given great customer service by all the associates…read more Jessica was a great help with helping choose my candles So glad we were able to find the store

I always walk past this store but the inviting smells led me straight in today. I tend to avoid…read morefragrances because I get migraines & also make my own body butter. I was so glad I came in. Their products are fresh and handmade and don't have that artificial fragrance that makes me want to rip my hair out of my head. The massage bars melt into your skin and they have many gift options for you or your loved ones. I got a piggy shaped chia body scrub bar and their charity pot coins. Staff is so nice and though there was issue with their POS going down, they held my order and gave me so much wonderful information about their products.

Some of the younger employees here are rude and unhelpful, to say the least. I needed help finding…read morea certain item that I wasn't aware had been discontinued a few years ago, and the girl at the front had absolutely no idea what I was talking about. I explained that the item had been sold a couple of years ago, or maybe even three or four. She proceeded to tell me that she had never heard of it, that she is only 18, and that she would have been 14 when the item came out. She then informed me that she had only been working there for a few months and therefore wasn't actually aware that the product had ever existed. Okay, cool. I didn't ask for your birth certificate. I asked if you had ever heard of the product. Then the manager came over and immediately knew exactly what I was talking about. So, props to the manager for being helpful and all around awesome. The point is, if you aren't knowledgeable about the products you currently carry (or have carried in the past) just say that. There is absolutely nothing wrong with saying, "I'm not familiar with that product, but let me see if I can find someone who is." That would have been perfectly fine. What is not helpful is confidently telling me that you've never heard of something, followed by a detailed explanation of your age and employment history, as if I had somehow asked for your résumé. And I'm sorry, but telling me that you were 14 when the item came out does not exactly strengthen your argument. It actually explains why you might not remember it. That's fine! You don't have to know everything. Just don't act like the product is a figment of my imagination because you personally don't remember it existing. Again, shoutout to the manager for knowing her products (current and discontinued). She was the real MVP!