Online booking, large clean facility, nice stylists, what more do you need? I have found this to be convenient and reliable for my haircuts. I have medium length curls. read more

I had an appointment for hair and makeup at 9am. My appointment was complete at 11am. My special event was 5 minutes away from the salon at an indoor location 12-1. My hair did not even make it through the appointment. The manager blamed the weather. My hair was Bobby pinned and literally fell out. I was outside to walk to the vehicle and back inside. I live 2 1/2 hours north of the salon and was told I could come back in and it could be redone. The manager already blamed the weather for my hair falling out so I'm also not entirely sure how it could be any different when it is snowing/raining more than before! My event that my hair was done for is already over and I am on my way home. They absolutely will not give a refund. Beware no refunds even when they're at fault. The girl used a huge curling iron causing my curls to be so loose they fell out while I was still there. I asked the girl if she had a smaller barrel and she said that was all she had. The manager said they have a limited supply of equipment. Go somewhere that stands by their work and has proper equipment for everyone! Huge disappointment! I spent $139 on this service. read more

The salon is cute and easy to get to with plenty of parking. I have naturally dark brown hair and have been getting blonde highlights for years. I had about 2-3 inches of grow out and grey strands. I brought in pictures of what I was looking for which was a new color direction for me, silver/grey blonde highlights. I went for a partial instead of full and so the end result was gold, silver and grey colors. I really like it. I have to admit when I walked out of the salon the toner had made some of the highlights more of a blue which was unpleasant at first but after two washes it's perfect. I had Sasha do my hair. She is really nice and talented. read more

Be Inspired Salon - Silver blonde partial highlights by Sasha - Hair Salons Near Me - Madison, Wisconsin

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This salon is very pro stylist, not very pro customer. I was happy with my hair, but not the customer service. Felt pressured to buy product. The cancellation policy feels very putative. If you want to feel punished by a hair salon, go here. read more

Do not go to this salon for curly cuts!!! I came in last week for a curly haircut and was very disappointed. I've been to this salon twice with Demi and had great cuts where she cut my hair wet and dry, then finger coiled my hair and diffused all of it. I had Nikki this time and she gave me a blunt cut with no layers and just diffused my hair, AND still charged me $130 for 45 minutes in the salon. When I put my hair into a ponytail it is completely uneven. I could understand if it would be uneven if I had layers that would match, but no, one chunk of my hair she left longer in the front because she did not define or shape my curls in the salon. All to say I am very unhappy with my haircut when I walked out with 5 inches off my hair off with no defined curls. read more

Be Inspired Salon Review Pretty on the Outside (Stylists). Ugly on the Inside (Management) All friendly and inspiring until there's a kink that needs to be worked through with a client. I experience owners standing behind policies and procedures under the guise of "protecting my employees", when what they're doing is penalizing their employees and their customers at the same time. I had a good first haircut at the salon - even tipped 100% because of job well done, I genuinely like the stylist, and to support local businesses. Upon trying to reschedule the second haircut due to myself having quick onset of Covid, I was told there's a 50% cancellation fee (within 24 hours of appt). The salon manager said she was more than happy to talk to anyone about the cancellation policy and loved talking about it. Explanation included "her girls don't get paid" if an appointment is cancelled, and "that's not fair to them" and "why would you do that to them". Heavy sigh... Let's all take a step back. We established we're good people at our first haircut. How you pay your employees is your decision. Be aware that when you rationalize your actions as a means of protecting your employees, you're not really doing so. And, on top of it, you lose a customer. You place your staff in a position where they don't get paid for a cancelled appt (or worse, the customer comes in sick and risks the health of your staff just to avoid the cancellation fee). If you want to "stand behind these girls and defend them", my suggestion is first cushion your rates a bit (as consumers, we know that happens and when you're good at it, customers carry on just fine). Next, salary your staff to an extent to account for unforeseen customer circumstances, like sickness. Finally, don't ruin a client relationship before it even starts by so quickly shifting responsibility for paying staff to the client. It comes across as though you're only priority is on making money. I get it. Running a business is difficult. You feel responsible for a great deal of things. If you're really good at something, the relationships are all you need to worry about. People will gladly pay a little more for a haircut when they feel good about the relationship - especially haircuts - I've seen plenty of people get passionate about their hair stylists. read more

I came in for a haircut on 10/16, and unfortunately, it was the worst haircut l've ever had-even compared to the ones I got at home from my mom. While the stylist was very sweet, my haircut is terrible. I asked for a bob/lob that would sit at my shoulder blade, but I ended up with a cut that barely reaches my chin. It's uneven, lopsided, and feels very heavy at the bottom. It seemed like she knew the cut didn't turn out well because she didn't even check it afterward or perform a dry cut to ensure it was even. Maybe she just wasn't confident in her work, or perhaps she wasn't experienced enough. I realize now that I made a mistake choosing a protégé stylist, but I didn't expect such a bad outcome, especially considering I paid $60 plus for the haircut. I asked for a refund and was instead offered an "adjustment." My hair is already 3 inches shorter than I wanted-why would I want you to cut even more off? read more

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The staff were extremely friendly to me, the experience was very good, but my haircut didn't turn out as I expected. I went in for a curly haircut, and I understand that it has to be done dry, but the next day when my curls relaxed, I started to notice all the uneven strands. I also wanted to maintain my length, but they gave me some strange layers that ended up making me cut the length shorter. I don't know, it's not that I don't recommend the salon or my stylist, who is very, very good, but I think I just wouldn't recommend curly cuts. read more

CUSTOMER Satisfaction is NOT GUARANTEED. Stylist satisfaction may be, but definitely not the customers.. I've never left a salon in tears, especially twice!! My experience: I book an "Advanced Dementional Color" with a "master stylist," thinking that I'm setting myself up for the best possible outcome. And wait a month for an appointment. I arrive, everyone is nice, salon is nice, all is well so far. Explain to the stylist what I want (balyage), and show her my inspiration picture (pic attached). Everything seems ok. She puts foils in (Pic attached), and it seems pretty light and basic to be a balyage, but I keep my mouth shut.. I'm not a stylist. Rinse..return to chair.. I'm concerned. I tell her it looks pretty dark, and I can't see the color at all. "Let me dry it so you can see it." Dries... I tell her I'm still concerned. I can barely see the highlights at all. This is not the look I was going for. Also, my roots haven't been touched at all and are extremely visible. "Let me throw some curls in it so you can see them better." I comply but am literally holding back tears at this point because I'm so disappointed, and she doesn't care at all. Curls help show a little bit of the highlights, but not much. I'm still telling her I'm unhappy. She tells me that this is the look I showed her and that she feels that I am now "going in a completely different direction." I point out the roots and how they are just as visible as when we started, and though the hair color is definitely an improvement, it is still not what I asked for. (Pic attached) She agrees to schedule an appointment for the next day for an "adjustment." I leave the salon, aggravated, frustrated, and disappointed, but hopeful for the next appointment. Pay $400!!, plus a tip Day #2: I'm a little late getting to the salon, about 5-10 mins due to trains. Then, stand in line to check in while another customer is speaking to the receptionist, another 5-8 mins. I talked to the stylist again about my concerns, and the show more pictures that showed more of "the look" I was going for. She doesn't say much, acknowledges me, and that's about all. Color goes on my roots, I'm still talking about the highlights. She continues to tell me that I'm "going in a different direction than I started." And I continue to try to explain that what I'm telling her is what I've been trying to tell her from the start, but little to no response. Roots get colored but nothing else is done. Blow dries and puts in a few curls for "after pics." Done. She tells me, "If you want more dimension, I suggest you book another appointment for an advanced highlight." Another $250! I say: "So basically what you're telling me is that I have to pay $650 to get the look that I wanted from the beginning, and if I don't pay another $250 I'm shit outta luck and I have to deal with what I got?" She shrugged and gave me a "yeah basically" look and said nothing else. I left the salon fuming mad and in tears! Follow up: The website proudly states, "satisfaction guaranteed." So I follow the instructions online and send an email. (Pic attached) The response I received (not the phone call I requested just an email) was completely dismissive and basically told me the stylist (Demi) was satisfied with my hair and that I would have to re-book for that $250 appointment. (Pic attached). Customer service is ZERO at this place! My hair doesn't look bad, but it looks like nothing. Look at the pictures and decide for yourself.. Would you have been happy being treated this way, and this being your end result? read more

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My worst experience in a hair salon EVER was here, with Samantha. She was snarky and rude, and any attempt at conversation was met with one word answers. She barely touched head during the wash, and did not use conditioner at all (not good for curly hair). I heard they offer hand massages, but that did not happen. She never pulled each side down to check that both sides were even. One of the worst things was that she immediately took at least 10 inches off right from the start, after I said I wanted to keep my length (almost to my waist when I went in, up to my shoulders when I left). I had to go to Target to get a hat before I did anything else that day. My next stylist told me that she only cut one side of my head (layers on one side, not the other). No wonder I could only pull it back after the haircut! To top it all off, even after a couple of years now, they STILL won't stop hounding me to come back in. I have spoken to managers 3 times, asking them to stop. A few months later, they start harassing me again. I can't believe how much money they took from me. They are not getting any more. Ever. Be careful if you go. Walk out if you are treated like me. read more

I have been waiting to make a review on this salon for a couple months because I didn't want to write it while I was heated. Apparently I'm just as heated now as I was then. I was in on 11/13/21 for an advanced hair color with Sasha. When I asked her how long she had been doing hair and she admitted that she had just graduated in May. As in 6 MONTHS prior. I was so thankful to be wearing a mask because my jaw about hit the floor. How could a new graduate perform an advanced hair color? I tried to calm myself down and ask she walked away to mix my color, I quickly grabbed my phone to see if there was any mention of her being a beginner on the website; there wasn't. I again tried to calm myself down by telling myself the price would be decreased; it wasn't (still $194!) I sat and politely waited for her to complete my hair as I noticed some horizontal dark brown lines on the side of my head. The lines were on the side facing the window so I was secretly hoping they were caused by shadowing, but as she finished I moved ahead and noticed they weren't leaving their spot on my head. I pointed the lines out and she seemed surprised. How could anyone miss these, especially when they're facing a bright window with natural lighting?! Sasha grabbed another stylist (one, I assume had not been a new grad) and they discussed options for fixing the mistake. She re-dyed my hair, which ended up being fine. She brought in another stylist (Haley), to wash and dry my hair. As she finished drying my hair, she noticed several long strands at the back of my head that Sasha had missed cutting and Sasha cut them, laughing them off as being long due to the mask I was wearing. When I got to work the following Monday, my coworker cut several other long hairs. As I left the salon, holding back tears, I answered "yes" to the receptionist checking me out when she asked if I was happy with my service. I lied and I am taking blame for this. I even tipped her 20%. See, I try to avoid confrontation and I had wanted to send a quiet email explaining my situation, but when I went to the website today, there was not an option to send an email and the only thing I could find was the option to send a message, but not the ability to attach a picture. Sasha should not be performing advanced hair coloring. And, FFS, if she does mess up, she should acknowledge it rather than having the client notice first! I would have had much more respect for her rather than me needing to point it out after she was done. Also, your website should specify how long stylists have been doing hair professionally so other unfortunate clients do not end up in the same spot I did. I would have never scheduled a hair color with someone who had just graduated 6 months ago. read more

Be Inspired Salon - Brown lines that apparently couldn't be seen by the stylist. - Hair Salons Near Me - Madison, Wisconsin

DO NOT GO TO THIS SALON. Let me first say... I have worked in the retail and service industries for many years. I NEVER write negative reviews. I was VERY patient and reasonable in trying to work out a solution with this salon, after one of their stylists destroyed my hair. I didn't want to be writing this. I just wanted to be treated with respect and fairness by the business providing me a service. I contacted the management and let them know I was dissatisfied with my haircut. (Dissatisfied is putting it mildly. I cried about it. I'm devastated. It's been three days and I'm still extremely upset.) I understand that the stylist spent time on my hair and that the salon used product and resources to deliver this service, so I requested a 50% refund, which I feel is VERY reasonable given the fact that my hair is completely ruined. The stylist lopped off 4-6 inches from my ends, despite my clear instructions that I am growing it out and wanted to take off as little as possible. It was too late to say anything by the time I realized how much she was taking off. Then, she rushed through my bangs, because another client was waiting and she didn't bother to check to make sure they were even. They were horribly asymetrical, which I didn't realize until I had left. The manager, Niki, refused to refund me. All she would offer me was to come back in again to have the same stylist who lopped off my ends and rushed through trimming my bangs correct their mistake. Why in the world would I trust this salon to touch me ever again? They might be able to adjust my bangs, but it's impossible to restore the length of my hair. I asked if they were offering me high-quality extensions to replace the lost length. Of course they weren't. Now I have to go have someone else fix my bangs and it will be at least a year before my hair is back to where I actually wanted it when I requested that my ends be trimmed. I do NOT recommend this salon. Their customer service is terrible, despite the fact that they claim to have a "satisfaction guarantee". I am appalled by the way I've been treated and I am heartbroken about the way that my hair looks. read more

Be Inspired Salon - I asked for my ends to be TRIMMED. This is not a TRIM. - Hair Salons Near Me - Madison, Wisconsin

I got a curly cut here with Samantha! She was so knowledgeable and friendly. I was so happy to see that appointments were available here within like a week and affordable. Other salons or stylists who offer curly cuts were on like a month waiting list or really expensive. I love love loved my haircut! Samantha did amazing with our consultation, explaining routine, products, etc. read more

This was the most traumatic and awful experience. I will first state that the owner was extremely nice. However they don't offer refunds and when you see my inspiration photo and how my hair turned out, you will understand why I should be given a full refund. The girl who cut my hair claimed as did the front desk that they are curly hair certified; this was not the case. The salon stylist was double booked and had my bleached or she called "balayage" and destroyed my hair. I was left and forgotten. When she finally was done and did not have my hair cut or color properly- she knew she messed up and ignored me and had another stylist come in to try to fix. This stylist then made extremely choppy layers which is not what I agreed to and showed her the huge gap between the layers and at that point I needed to leave. I was crying and while the manger / owner said I could come back and have someone else fix it- I expressed my concerns that I didn't feel safe with anyone there touching my hair again. Not only that when people leave honest reviews I've seen the snarky comments the salon replies with. I was respectful and tried to be understanding to a new stylist but she did not listen nor do anything but destroy my hair. I will never go back. I cannot trust that even them fixing it will be done properly. The first photo is what I wanted and as you can see in the other two WHICH were taken within 30 minutes of me leaving the salon. I will be leaving this review and can share the email I sent after the visit on all sites. I ask that the salon does not leave any rude or condescending remarks as they did to previous customers. This is the honest truth and was a awful experience. The photos say it all. I will add photos if I can to demonstrate how horrible this was. Their response is also attacking and inappropriate. read more

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It's been over a month now since my first and last visit to the salon. As I arrived I was greeted promptly. I was super impressed by the cleanliness of the place. As I got seated by stylist, we talked about what I wanted for a cut. I told her to keep my hair below my shoulders. I also told her that I have thick hair and I made sure to inform them to book extra time during service. I also told her that I wanted to thin my hair out. Conversation started well. Until it was time to trim my hair. My hair did not turn out well. My hair turned out to be well above my shoulders that you can say I got a bob. I asked the stylist to thin my hair out even more in the back after she had did it already. And the stylist literally went so aggressive with the thin process. I was so irritated at this point, i keep my cool throughout it. I wanted it to be over. I left a decent tip that I regret doing. I came home to re do my hair and my hair trim was soooo uneven. I never felt so disrespected. I still til this date do not like my hair. I'm growing it out because of this. Side note: during my washing, the stylist was approached by another stylist and I overheard them gossiping about another client. read more

Curly girls beware! I had high hopes for my first curly haircut in Madison. I showed Taylor a picture of what I wanted and told her very clearly that I like my hair to brush my shoulders when dry (curly hair has a lot of spring back). She cut my hair SO SHORT that I could not even put it all of it up, which is really frustrating since I work out many times a week and need my hair to be functional. Not only that, she cut it longer in the front and shorter in the back, perhaps to conceal that it was much much shorter than I had requested, but it ended up looking awkward and uneven. I ended up trimming the front myself just to even it out, which is not what you want to do after a $100+ haircut. Super frustrating. read more

Poor service and quality of work. Overcharge and don't care about clients. Don't know how to run a salon!

I won't be going back to Be Inspired. I had a stylist I liked and I liked her work. I just saw her last week and she gave me a great cut and style. I scheduled the next appointment with her in 6 weeks. Today I got an email from the salon that my appointment was canceled. They left me a voice mail that she was no longer working there and they wanted to schedule me with someone else. Nope. The same thing happened before with a previous stylist there that I really liked. I was growing my hair out then so I hadn't seen her for a while and since I didn't know what happened I let it go. Stylists need to be careful about working there- these ladies were very professional, very detail oriented and I always felt like I had a great style when I left. I don't want to go to a salon that doesn't appreciate good stylists. read more

I previously had very good experiences with Be Inspired, with the pandemic, the staff were still very friendly and upbeat and did there best to make everything seem normal. The premise itself always seemed very clean and well organized. However, the last few times I have gone there, I left with a hairstyle that I didnt ask for, and sometimes specifically asked them not to do. After contacting the business to see if they could fix it, the staff was not very accommodating to the idea (to be fair, this is a busy time of the year and they are booked). The cost of the services are slightly overpriced given what you receive (naturally there are no refunds for services). If you do go there, be sure that you are willing to speak up to stop the enthusiastic stylist who is taking a lot of artistic licenses with the style you asked for read more

Let me start by saying my hair has never looked better and I couldn't be happier with it. My stylist Samatha completely knocked it out of the park on my coloring and cut. She worked so hard to achieve the look I wanted and I would also like to note that out of the many salons I have been to, this was the best price AND quality I have found. I couldn't ask for more or thank Samatha enough for this incredible experience! I don't think I'll ever go to anyone else for the rest of my life!! read more

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I came in for a Devacut when I did a day trip to Mad-town. I saw Chris and he did a great job. I have really thick hair that can be hard to manage but I've been wanting to keep it long. Chris gave me layers that help it not be quite so heavy, but still look natural. They are very well blended and my curls are less weighed down. I think it's the best long haircut I've had - in the past I sometimes get fed up and chop it off! He encouraged me to keep length which I appreciate. DevaCuts are getting even more expensive these days, but I think it is worth it for thick curly hair, and you don't need to go too often. I've had cuts that are cheaper that I probably could have done myself, and don't give much shape. I highly recommend Chris to other thick and curly headed ladies (or gents)! I'm sure he does a great job with all hair types too. read more

I was one hour under 24 hours when cancelling and only because their phone lines were busy and I had to call multiple times and I still had to pay a 50% cancellation fee which amounted to almost $100...$100 for absolutely nothing for being under one hour 24 hours. I love my stylist at Be Inspired but when you do something like this to me, you've lost me as a customer. read more

I had Mackie Munn as my stylist and she was awesome!! She really took the time to listen to what I wanted, and executed that! I will definitely schedule with her again. read more

Worst salon I have ever been inside. The receptionist promised me something without confirming with stylist, the stylist was rude and literally made jokes about my hair, and when I spoke up for myself, the owner was even worse. Unbelievable. read more

WISH I COULD RATE ZERO!!! First of all I came in with a side part how I normally wear my hear but the stylist cut it in a middle part without asking me. She chopped all of my hair off and I haven't gotten a haircut since this one in 2019 because Im so scared my hair will get ruined again. My hair is still barely recovering from the hack job that happened here. read more

Curly girls, this should be your go-to salon! I had been researching devacurl cuts for a few weeks, and decided to take the stylist quiz on Be Inspired's website. The quiz goes through questions about your hai type, your personal style, and what you value in a stylist. Based on your answers, they match you with 3 stylists, each with a short bio. I chose to schedule with Taylor, and I was so impressed with her professionalism, kindness and knowledge! Having curly hair, I've had several horrendous haircuts at other salons, so I decided to go to a salon that embraces the curly girl's needs. Taylor answered all my questions (I had a lot about curly hair maintenance and best practices), and educated me on all the products she used and the benefits of each product. I got the curly cut and balayage highlights, and both services were reasonably priced. They really make you feel pampered here - while my hair was conditioning, Taylor gave me a great hand massage, and I was asked multiple times if I was comfortable or if I wanted a beverage. I will definitely be back!!! read more

This place does NOT listen to the client at all!! My experience was horrific... I am an ICU Travel RN here in Wisconsin to work and needed a color- I always go platinum and my usual colorist (who ALWAYS gets it perfect) is 2,000 miles away... these people tried to cancel my appointment last minute- I was also supposed to be with a "blonde-ing specialist) and then they moved my appointment saying they didn't have time to color my hair... the girl that spoke to me first asked if I wanted a cut, too and I said "NO" I am trying to let my hair grow... she then proceeded to cut less than a millimeter off taking her about 90 seconds to do so.... Later on for my color portion I was not listened to once- I told them exactly what HAD to be done to my hair for it to be as platinum as my usual girl gets it and they acted like I was crazy and haphazardly threw in a few foils while taking care of another client... I asked her to bust my base because there was a TON of hair not fouled and I have dark roots- she would not... I told her for my hair to develop she had to put me under heat- she would not.... I had to ask for a glaze (should be standard for blonding).... Got done and my hair looks HORRIBLE- I would rather have 7 inch long dark roots than this!!!! THEN I get to check out and they charge me for a FULL foil and bust AND a $75 f*ing dollar "haircut"--- seriously?!?!? I'm miserable because of this place-- $300 down the DRAIN and an embarrassing color to endure for months now Addendum- the salon called to apologize for my "bad review" and to correct their mistake- that they only had ONE blonding specialist and she had an emergency --- I'm positive that "blonding" is hair color 101- so EVERYONE should be able to do it, some people are just better at it... my hair is NOT blonde now- if you were to see it you would think I was brunette and had a few strands of hair pulled through one of those plastic caps they used to use in the 90s.... They also said NOTHING of refunding the money for the haircut I didn't get- infuriating read more

If you're looking for great service and a high quality cut and/or color, I'd recommend visiting another salon.

I have some hair. No really. I have some serious hair. (Think, curly--3A/3B.) The kind that the uninitiated stylist gasp and say, "You got some hair." Yeah, I know that. Me and my hair have been together for a while. Having said that, finding a good stylist is key to handling my hair--and sometimes my hair sanity. A friend, who has some hair herself, turned me onto Be Inspired, and through the salon, I met Anna. Anna knows how to handle my hair. I am more sane these days. Be Inspired specializes in curly hair cuts ala Deva Curl techniques and products. I don't know what Anna does when she cuts my hair, but it looks great. It does take a little finagling on my part to get it look as good as she, but I manage (per Anna's directions: put in product--in my case a combination of style cream and gel, working from the back of my head forward; once in, pile hair and squeeze moisture into my hair; using a microfiber towel, scrunch hair to remove some of the moisture; find a messy part and curl some hair around my fingers; done). Most of my family (who are super critical) and friends say my hair looks good, so that's saying something. The only reason for the four stars--it's hard to get in for an appointment and they aren't cheap. I am not opposed to spending some money if it's a good cut and color, but I'm spending more here than when I lived in Chicago. But seriously, my hair looks good. read more

BLOWN AWAY! I found Be Inspired through the DevaCurl website, as they are a DevaCurl trained salon. I was tired of fighting my curls, and I really needed someone to tell me exactly how to treat my hair the way it really should be treated. When I first walked in, I was greeted promptly and given a drink list. Ummmm yes please! I chose bourbon from the local Yahara Bay distillery and waited a few minutes for my stylist Jes. Jes was super nice, gave me a quick tour and off we were to rescue my poor curls. I did the No-Poo transformation and wow, I have never seen my hair so curly! My hair is still fairly short so she gave me a quick cut, explaining everything as she was doing it, and I was on my way. They really do go above and beyond at Be Inspired. I told Jes that I am highly sensitive to synthetic fragrances and she let me smell every product she used before she actually used it to make sure it was okay. I also got aromatherapy and a hand massage during my shampoo. Top that off with a bourbon and I am in love! I really do feel like I have found my curl "match" with Jes and I can't wait to see how my hair looks as it grows out! read more

DO NOT GO TO THIS SALON! BAD CUSTOMER SERVICE! There are negative reviews for a reason. Very poor customer service. They don't know how to treat new customers nor retain them. Do not be fooled by their awards like me, being the "best hair salon" in Madison. This was my first time ever going to a salon and adding highlights/balayage to my hair. I have blackish brownish hair. So I came in wanting an ash bronde balayage. I specifically told the stylist (Abby), that I do not know anything about hair and to feel free to help walk me through this process. The stylist made so many excuses to why she will not be able to lighten my hair like the way I wanted due to using box dyes and that it may even turn red. I stated that it was fine, as long as it's within that brownish caramel color. The end result was ok, but she stated that "as a professional" she will NOT add any highlights/balayage to my bangs as it will look weird. I, myself who knew nothing about hair agreed because she is a professional at this and knows what she is doing. So later, I came home and took some pictures, then saw that my bangs were too dark and looked nothing like the back of my hair (caramel balayage/highlights). It literally looked like I didn't even get my hair done. So then I messaged her the problem, that my bangs were too dark and did not look anything like the back of my hair. I just wanted my bangs to be highlighted so that it is the same and consistent like the back of my hair. Instead of just simply referring me to the help desk to further talk about it, she was very defensive. She started saying that she can't do anything about it because it was a mutual agreement and that I would have to make a new appointment in 6 weeks. She stated that the reason she did not highlight my bangs was because I was hesitant (which I was not, I just did not have any knowledge about hair, it was my first time getting my hair done). She was contradicting herself, because she then later stated that she "still stand by the decision to leave the bangs out". So then I had to call and make a complaint to the front desk. At first they argued with me stating again, that it was a mutual agreement between me and the stylist to leave out the bangs and therefore, will not schedule me to fix it (which will only take 30 min to 1 hour to highlight my bangs). I had to refer them to their OWN "Satisfaction Guaranteed" policy, which they finally scheduled me in. So I come in and specifically stated what I wanted, which was to apply the same highlights she did to the back of my hair onto my front bangs. But she did not listen to me, instead, she just changed the color (dying the hair) of my entire bangs to a different shade lighter. I then stated to her that that wasn't what I wanted, "I wanted highlights on my bangs". She then became argumentive and continuously saying that "as a professional", "from a professional stand point" it will not look good. I then had to tell her that I am a customer, this is my hair, and that it is what I want. This is not her decision to make. After the continuous repetition of telling the stylist what I wanted, she finally added the highlights to my bangs. I was not at all pleased nor happy with her customer service skills. How she tried to control my hair and not listened to what I wanted. She approached the problem in a negative way. So before I left the salon, I reported to the manager (Danielle) about the problem of the sylist's bad customer service skills and attitude. The manager had such bad customer service as well. She as the manager did not at all apologize for her employee's poor customer service and attitude towards me, nor did the stylist. Especially the manager, she did not apologize for the unpleasant experience I had. Therefore, DO NOT GO THERE EVER, BECAUSE IF YOU HAVE A HAIR PROBLEM LATER ON, THEY WILL FIND EXCUSES TO NOT WHAT TO FIX YOUR HAIR DESPITE THEIR SATISFICATION GUARANTEE POLICY. THEY WILL NOT TREAT THE CUSTOMERS RIGHT. If I could, I would give this salon a 0. WORSE OF THE WORSE. The only pro is that it is nice and clean. Good sanitation and good music playlist. read more

For those who are looking for a salon, AVOID this place! If I could give negative stars on here I would. They are Deceitful, Lying, and Completely Unprofessional when dealing with a conflict. Clearly does not care about retaining potential customers and how to be professional. Charged my card on file without my consent, didn't bother explaining anything about pricing or policies. When I called to ask about the charge to resolve the issue with the manager she immediately goes from a bubbly person to instantly cold and short with me. She tells me that it is a courtesy to explain to potential customers that they have a policy to charge customers 50% of the potential cost. The manager on the phone repeatedly tells me, "I'm sorry you feel that way" like a broken robot with no human emotions. If you had told me the policy when making my appointment it would have been fine and I wouldn't be writing this review because I would have known the potential cost of cancelling. But the way this was handled and staff being condescending towards me the entire time, I felt the strong need to warn others. This was by far the worse customer service experience I have ever encountered and it is utterly shameful that management like you act that way when you are supposed to be representing a business and rely on clientele. Also if you need to know their policy the manager said, it's on the website if you scroll all the way down to the bottom of the page and click on the tiny link called policies. If you can't find it, here's the link https://www.beinspiredsalon.com/policies/ read more

What an amazing salon! I came to have a haircut done by Nikki and had such a fantastic experience. I had previously gotten a bad haircut at a different salon but Nikki was able to completely fix everything and make my hair look great. The salon itself is extremely nice and clean and has a very professional feel. The staff are all extremely talented and nice. Would recommend a million times over! read more

I needed to make a change in stylists as my previous person's place closed its doors. I was happy BIS was able to get me in same-day. Thus ended the happiness. When I first sat in the chair, my stylist offered to show me pictures "to see what you'd like to do." I'm old; I know what I want. I'd even said it when I called and when I first got there. I rejected the magazines and reminded what I wanted - more light color. That was a fail. No checking during the processing, it was a process different from what I've ever experienced (never have I gone lighter with no heat). So the color was 'done' and it was time to shampoo. Nice that they offer a hand massage after that, but to me it was gimmicky. And every product was narrated - I felt like I was in an infomercial. My stylist was very timid. I told her not to be afraid, you're not going to injure me by taking charge of my head. Trimmed not much (thank goodness!). She asked how I normally style it - what side parting, etc. Ignored my response - not only parted down the middle, but flat-ironed instead of foofing by curling! I was not happy. Price was good for the color/style, even if they themselves were a fail. Nice place, I'm thinking, for someone young person who's not been to a lot of salons and wants the image of being pampered. The gift bag at the end with tons of coupons/freebies/books was a little much for me. I'd give all that up for good color/cut/style. On to the next adventure ... sorry it didn't work out. read more

I like this salon and I've had a few appointments with different stylist here. I've had highlights, color and haircuts. BUT I won't be going back again. I recently got lowlights on top only and a cut (and I have very short hair) and it $233.00!!! Now I don't mind paying for a good cut and/or color but that price was just ridiculous. My advice is to be aware of the HIGH prices and be ready to pay a lot! read more

I had my hair done as part of a wedding last summer by Be Inspired. They were very friendly, but not very experienced. I brought pictures of three options for my hair, and asked if they would be able to do my first choice, which was an angled french braid to a loose curls bun thing. The stylist (don't remember her name, wish I did!) took a while, but I do have a lot of hair. Once she finished she asked what I thought and held up a mirror. It was nothing like the pictures. It wasn't even the same braid. She said she didn't know how to french braid. Excuse me? Why would you not say this up front when I asked if you could do the style? Especially when I was flexible and brought other suggestions? The bun was also just a basic tight bun. No curls or anything, and definitely have hair that this would be easy to do. Very unsatisfied. She could tell I didn't like it and said she could try it again. She redid it and it wasn't any different. I did not have my makeup done, but they did the bride's makeup and turned her into an oompa loompa. She had the airbrush makeup done and they turned her face bright orange. I get that usually you should do the makeup a little darker and a little heavier especially for outdoor pictures, but good christ at least blend down her neck a little! She had the terrible chin line going from orange to pale between her face ad neck. The blush also made her look sunburned. It's obvious if you look at photos that the professional ones, especially the close ups, had to be photoshopped to correct the color. On the plus side I guess, from doing research for my own wedding hair and makeup, they are fairly cheap. It was $75 for each person to get hair done, and another $75 if you wanted your makeup done. I would rather pay more and have someone who has more skill and doesn't make promises they can't keep. read more

I went here as part of a bridal party this past weekend, and I'm kind of stuck in the middle as far as how I feel about them. I didn't have any pictures to show the girl who did my hair and makeup (so I know this is partially my fault) but for my hair I told her I wanted loose waves with a lot of volume and movement... which is not what I got. When she finished up, the curls were super tight! I asked her if they were going to loosen up any more and she said by the end of the night they would be really loose. Well the problem is I don't really care what they look like at the end of the night, I need them to look good for walking down the aisle and taking pictures. Even right before the wedding I was running my hands through my hair over and over but there was so much hairspray on it, it didn't make any difference. In fact, even the day after, after brushing many many times, it's still more curly than wavy. I wasn't super impressed with my makeup either, it felt heavy on my face and I felt like I looked a lot older than I am. I have dark circles and bags under my eyes, so to me it's important that if I'm paying a lot of money, things like that will be well concealed. I asked for a heavy smokey eye, which she did a really good job on the eyeshadow part, but on the bottom she only did a black line in my waterline - this might have been some miscommunication though since she was asking me a little bit about it and I wasn't sure exactly what she was getting at, but I ended up having to touch it up myself. I will say all the girls there were super nice and accommodating, and the salon itself was really clean and upbeat. Maybe if the prices were a *bit* lower I would recommend this salon to other people. read more

It was okay for the degree of difficulty dealing with my hair and a better cut than most, but the stylist couldn't come up with the summer cut I wanted. The place seemed cramped, not handicap friendly and a little pricey. I'm not interested in free wine and hate the hair product hard sell. The stylist was a talented young lady who did better than most and put forth a good effort, but I didn't feel very comfortable there. Parking was tight for the far west side. The appointment started off with a tour of their product line. read more

I am so happy to join all the satisfied Be Inspired Salon customers and leave them another 5 star review! Ana from Be Inspired did my hair for my wedding and I could not have asked for a better experience. I am definitely a non-traditional bride and when I ran my ideas by Ana she seemed confident that she could create what I envisioned. I really wanted to use art pastels to "chalk" my hair and I wanted something that was looser and more twisted than the traditional over-sprayed, over curled midwestern wedding 'do. My hair was absolutely perfect! I am so, so happy with how it turned out! In addition, all of the members of my bridal party were also happy with their hair. It was so nice to have the salon all to ourselves with mimosas and all of that beautiful natural light! The last two weddings I have been in, there were tears from at least one bridesmaid because of an updo disaster. This was not the case with Be Inspired. I give them my highest recommendation! If you want to see my hair and other wedding photos: http://runningblonde.com/tag/wedding-photos/ read more

This is the first review I have ever written, but I need to warn people off of this salon. I was forced to cancel an appointment and gave only a half day's notice. They charged me the full price of a $169.00 service. I have never cancelled on them before--in fact, this was going to be only my second visit. I was also, of course, planning to reschedule this cut and color, but no longer. I am not sure when I gave them my credit card info, but they went ahead and charged it without my permission. I am honestly floored and I think it is unethical. I will fill everyone I know in on this ridiculous policy. I plan to dispute the charge, so hopefully the credit card company will keep me from losing the money. read more