Ryan was FANTASTIC today! Had an emergency on Christmas Day! And Townside (Ryan) came within an…read morehour. Fixed us up better than new! Thank you and Merry Christmas! Our cabinet had come unanchored from the wall, very heavy and dangerous with mirrors! Whew, he saved the day!

Do not rent from this company. The leases are incredibly predatory, and myself and my roomates were…read morehit with ridiculous fees, including for problems with other tenants in completely separate buildings. The only way to dispute these fees is through email, which they don't respond to until after the deadline, making us pay a late fee if the dispute is declined which happens most of the time. Like seriously, what the heck is an "April fee"? Additionally, maintenance is ridiculously expensive. I mean who charges 50 dollars to change an air filter, especially when it was changed just two weeks before the inspection. Additionally, you have to do a bunch of things to sign your lease, many of which were not made clear by the emails, and I only found out by making a call and speaking to an incredibly rude front desk worker. Don't waste your money living in a Townside property. I understand college slumlords exist in Blacksburg but Townside is genuinely negligent and does not care at all about their tenants.

My daughter and her roommates rented on Lunch Pail Lane in Blackburg. It is a beautiful townhome…read morein a great location for a Hokie. However, they charged EACH girl $175 in cleaning fee (that's $700!) to CLEAN (not paint or for any repairs) the apartment when they left. We had also paid for someone to come in and clean it and had asked for them to inspect it to prevent the fees, but they denied our request and then went ahead and charged them anyway. I have filed 5, yes 5, inquiries asking for photos to justify the fees, with no response at all. I honestly feel they charge every resident these fees and just hope the renters will give up. Of our $400 deposits per girl ($1600 total) , we got only $200 back per student ($800 total). They are ripping off these kids. The question is how far would a parent go for $200 - I guess they know it isn't far enough for them to stop doing it. Sucks to do that to students.

If I could give negative stars I would. I started using Granite to manage my property 4 years ago…read more Pointe West bought them out about 2 years ago. Everything was fine until this past year. Suddenly and without any notice PW started taking money from my owners account when they billed the renter for something then reimbursed the owners account when the renter paid. This came to my attention when they charged a renter who terminated their lease a month early an entire months rent for the privilege. The renter never paid the fee but PW doesn't care because they charged me for it so now I am out a months rent. This is on top of the fact that they never told me the renter terminated the lease or that they were charged the fee. They just took it out of my account. Now I am being charged $1200 labor charge for a leak that was fixed with $100 of materials. When I asked for receipts for what was paid they told me no. Since the rent goes through them I have no options. I am terminating my contract with them.

I hated the receptionist at this location!!! she was being extremely rude to me and showing that…read moreshe dosent care that she is using profanites when I had brought my son who is young and cannot be alone because hes young. I really hope that this company fires her because the amount of disrespect I faced was insane. I will be speaking to corporat. If they actually read these reviews, they need to tell the receptionist to not be rude to customers.

I'm better off living in a chipotle bowl placed in the tots line on a tuesday than live in a CMG…read moreowned apartment. Horrible maintenance, my room had no A/C, my dishwasher broke, my fridge broke, my washer broke, my garbage disposal broke. Guess What? It took them longer than Tech winning a natty to fix it. BECAUSE IT STILL ISNT FIXED. 1 Star isn't low enough for these turkeys.

We have put a request since August for a dishwasher still nothing now end of October…read more The dishwasher has mold growing not healthy for breathing

I am not sure why people are leaving bad reviews, so I thought I would leave a great one!! I have…read morebeen living in an apartment leased by Raines for about 2 years now and I have nothing but good things to say. When I need maintenance I am able to contact them easily to set up an appointment, they are here within the next day or two. Everyone working at Raines is very professional and friendly. There was one time I was locked out of my apartment by accident and I went to the leasing office, they gave me a spare key for free. There are lots of guest spaces in the parking lot of the place I live so my guests cars don't get towed! Although the places Raines leases might not be the newest and cleanest, they have the BEST prices in Blacksburg. In addition, the kindness and hospitality of the business makes up for it. If anyone is on the fence about renting with Raines, I say go for it!

They do absolutely next nothing to inspect and ensure a property is ready as agreed. Every problem…read morewe had existed when we moved in. Be prepared to be treated poorly and to never know who you are dealing with. Faceless organization and extremely incompetent. I feel badly for the students as they took advantage of us and I can only imagine what they do to them. We didn't have a functioning back door(would not lock) so we couldn't use our driveway for 6 months. It's still nearly impossible to lock so we just rarely bother. We had raw sewage backed up in the basement for 2 months, moldy bathrooms we paid to fix as they simply ignore our request, insects, broken fridge and dishwasher. Each of these issues requires the tenant to stay home for 4 hours and occasionally repair person doesn't show and often they need to return multiple times. The tenant is actually doing the property managers job. Avoid them and at all cost and please research anyone you are going to sign with. I noticed their ratings have gone up recently with a slew of 5 star. Only a guess, but are they offering something to new tenants for a favorable review?

They are just here to scams you through application fees. I was moving back to Virginia and looking…read morefor a rental. They were very responsive at first, but as soon as I put in my application and application fee I never heard from them again. I followed up several times with phone calls, emails and text and hear NOTHING from River Mountain. They are a scam and I would not even apply for a property with them because they will take your money and never respond back.

Is a half a star available? No action unless you send threatening letters. Something is broke,…read morethey make it hard to report then they wait a looooooooooooong time to make the repair. How about 20 days without a dryer? TNT Flinchum, aka slumlords of Blacksburg, is clearly praying on college students. You will have to fight them on any charge and they will charge for all sorts of things even if it is not your doing. Only thing good I can say is after a year or so of dealing with them you will be very familiar with VA rental laws!

This company rented out a bedroom without a window (not legally a bedroom) for the same price as…read morethe actual bedrooms in the unit. Then they made it extremely difficult to get out of the contract even though the roommates had agreed that it was messed up what the company did, they sent a letter to the company and it was still hard to get the company to respond. Cheap housing but they are VERY sneaky. I do not recommend this business.

I highly recommend going with another rental company in the area. The apt was really gross when I…read moremoved in, a hole in the wall, cracks in the ceiling and dirty. They did compensate me for the poor move in quality,. But between that and all their ridiculous fees for accessing your online portal and processing fees. Look elsewhere for your rental needs. Trust me

Horrible guy Erik sorry man but you are way too rude, I understand you were in the military and…read morethat's how you guys act. However your tenants do not need to have a quarterly inspection that extraordinary rude attitude. Especially with blaming. Blaming every problem on us since we first moved in! We had this place rented for a while and there were multiple instances where you had a rude superiority complex with my wife. I should find whoever was in charge of you in the army and they can set you straight. I'm a veteran myself of over 10 years. Beware of owner!!!