I really have had absolutely no problem renting from this company. In the beginning it was a little…read moredifficult to get ahold of people, but since I've signed with them I haven't had trouble contacting anyone. The receptionists are SO sweet & always really helpful. Any time I have had a maintenance request it either gets taken care of that day or the next. I have a feeling all of the negative reviews are strictly college students who have never rented an apartment before.

Terrible management company, very predatory. Had a broken…read morewindow on my unit when I moved in and they failed to fix it over the entire course of the year that I lived there.

Unethical and deceptive listing practices. Very shady…read more My spouse and I applied for a short-term rental here, only to be hit with massive hidden costs at the very last second. To start, the actual short-term rate was $350 more per month than what they advertised online--a markup that is completely omitted from their public website. We adjusted our budget and explicitly asked for all terms upfront via text to ensure there were no more surprises. They told us to apply, taking $98 total in application fees ($49 per adult). They didn't even bother to check our references before sending over a lease loaded with predatory, unmentioned fees: a $199 per person "account setup fee" and a ridiculous $600 non-refundable cleaning fee for a tiny 600 sq. ft. apartment. When we called them out on these hidden charges, the manager didn't say, "You can find our fee schedule online." Instead, he casually told us, "They're on the first page of the lease." They pocket your application money first, and only disclose the real numbers once you're locked in. Expect to pay at least $1,000 more than advertised. Save your money!

Total lack of transparency. They hide fees until they have your money…read more ​Be incredibly careful renting here. This company engages in textbook bait-and-switch tactics. We were looking for a short-term lease, but upon inquiring, discovered they charge a hidden $350 monthly markup that is nowhere to be found on their public website. Even though we asked via text for full transparency on all terms before applying, they completely withheld their actual fee schedule. ​They rushed us to pay $98 in application fees. Once they had our money, they sent a lease packed with over $1,000 in surprise, non-refundable junk fees (including a $199/person "setup" fee and a $600 cleaning fee for a small 600 sq. ft. unit). ​When we objected to these undisclosed costs, the manager actually told us, "They're on the first page of the lease." In other words, they intentionally hide their fees from the public until after they pocket your non-refundable application cash. Unprofessional, dishonest, and greedy. Look elsewhere!

I hated the receptionist at this location!!! she was being extremely rude to me and showing that…read moreshe dosent care that she is using profanites when I had brought my son who is young and cannot be alone because hes young. I really hope that this company fires her because the amount of disrespect I faced was insane. I will be speaking to corporat. If they actually read these reviews, they need to tell the receptionist to not be rude to customers.

I'm better off living in a chipotle bowl placed in the tots line on a tuesday than live in a CMG…read moreowned apartment. Horrible maintenance, my room had no A/C, my dishwasher broke, my fridge broke, my washer broke, my garbage disposal broke. Guess What? It took them longer than Tech winning a natty to fix it. BECAUSE IT STILL ISNT FIXED. 1 Star isn't low enough for these turkeys.

I am not sure why people are leaving bad reviews, so I thought I would leave a great one!! I have…read morebeen living in an apartment leased by Raines for about 2 years now and I have nothing but good things to say. When I need maintenance I am able to contact them easily to set up an appointment, they are here within the next day or two. Everyone working at Raines is very professional and friendly. There was one time I was locked out of my apartment by accident and I went to the leasing office, they gave me a spare key for free. There are lots of guest spaces in the parking lot of the place I live so my guests cars don't get towed! Although the places Raines leases might not be the newest and cleanest, they have the BEST prices in Blacksburg. In addition, the kindness and hospitality of the business makes up for it. If anyone is on the fence about renting with Raines, I say go for it!

Terrible condition of properties, along with ignoring maintenance requests after new ones keep…read morecoming up every week. Do NOT rent from these people

They do absolutely next nothing to inspect and ensure a property is ready as agreed. Every problem…read morewe had existed when we moved in. Be prepared to be treated poorly and to never know who you are dealing with. Faceless organization and extremely incompetent. I feel badly for the students as they took advantage of us and I can only imagine what they do to them. We didn't have a functioning back door(would not lock) so we couldn't use our driveway for 6 months. It's still nearly impossible to lock so we just rarely bother. We had raw sewage backed up in the basement for 2 months, moldy bathrooms we paid to fix as they simply ignore our request, insects, broken fridge and dishwasher. Each of these issues requires the tenant to stay home for 4 hours and occasionally repair person doesn't show and often they need to return multiple times. The tenant is actually doing the property managers job. Avoid them and at all cost and please research anyone you are going to sign with. I noticed their ratings have gone up recently with a slew of 5 star. Only a guess, but are they offering something to new tenants for a favorable review?

They are just here to scams you through application fees. I was moving back to Virginia and looking…read morefor a rental. They were very responsive at first, but as soon as I put in my application and application fee I never heard from them again. I followed up several times with phone calls, emails and text and hear NOTHING from River Mountain. They are a scam and I would not even apply for a property with them because they will take your money and never respond back.

Is a half a star available? No action unless you send threatening letters. Something is broke,…read morethey make it hard to report then they wait a looooooooooooong time to make the repair. How about 20 days without a dryer? TNT Flinchum, aka slumlords of Blacksburg, is clearly praying on college students. You will have to fight them on any charge and they will charge for all sorts of things even if it is not your doing. Only thing good I can say is after a year or so of dealing with them you will be very familiar with VA rental laws!

This company rented out a bedroom without a window (not legally a bedroom) for the same price as…read morethe actual bedrooms in the unit. Then they made it extremely difficult to get out of the contract even though the roommates had agreed that it was messed up what the company did, they sent a letter to the company and it was still hard to get the company to respond. Cheap housing but they are VERY sneaky. I do not recommend this business.

I highly recommend going with another rental company in the area. The apt was really gross when I…read moremoved in, a hole in the wall, cracks in the ceiling and dirty. They did compensate me for the poor move in quality,. But between that and all their ridiculous fees for accessing your online portal and processing fees. Look elsewhere for your rental needs. Trust me

Horrible guy Erik sorry man but you are way too rude, I understand you were in the military and…read morethat's how you guys act. However your tenants do not need to have a quarterly inspection that extraordinary rude attitude. Especially with blaming. Blaming every problem on us since we first moved in! We had this place rented for a while and there were multiple instances where you had a rude superiority complex with my wife. I should find whoever was in charge of you in the army and they can set you straight. I'm a veteran myself of over 10 years. Beware of owner!!!

Parents of college students looking for off-campus housing: Please Read…read moreAs your students begin searching for off-campus housing, I want to share our experience and encourage you to document everything. We recently moved out of Maple Ridge Townhomes https://www.facebook.com/mapleridgetownhomes and have spent over a month disputing charges that were assessed against us after move-out. What's frustrating is that many of the items we were charged for were issues we documented when we moved in, including wall marks, damage to flooring, broken countertops, damage to the front door frame, and other maintenance concerns. When we arrived in August 2025, the unit was not in the condition we expected. We scrubbed walls, cleaned bathrooms, and spent significant time cleaning the apartment ourselves. We chose not to complain about every issue because we understood this was student housing and assumed some wear and tear came with the territory. However, we did document and report major damages and maintenance issues. After move-out, we were surprised to receive charges for some of those same documented conditions. We have also been charged for things such as hard water stains in the tub, a small piece of lint left on the carpet, and even a mark behind a bed where the provided metal bed frame rubbed the wall. We also know the current tenants and they have confirmed these items were not fixed upon their arrival and remain. So I am sure they too will be charged. What has been most disappointing is the difficulty in getting clear answers and timely responses while trying to resolve these concerns. Despite conversations where certain charges appeared to be acknowledged as questionable, we have not seen meaningful resolution. At this point, it is not about the amount of money. It is about fairness, transparency, and making sure students and their families are not paying for damages that existed before move-in. My advice to any parent considering student housing: Take hundreds of photos and videos before your student moves in. Move the furniture from the wall and crawl under the bed. Submit maintenance requests immediately for every issue, no matter how small. Keep copies of all emails and correspondence. Save move-in inspection reports and documentation. Expect that you will not get your security deposit no matter what you do. Do your research, had I done google searching on Maple Ridge and read all the reviews I would have understood that this is their standard. I hope our experience helps other families avoid the frustration we've been dealing with. If your student is considering Maple Ridge or any student housing community, make sure you thoroughly document the condition of the property from day one. Please check out a few of the arrival photos below and compare against departure. It's not even about the money at this point it's about what's right and these students are getting taken advantage of!!

From the owner: Maple Ridge Townhomes offers newly renovated off-campus student townhomes in Blacksburg, VA. Our…read morestudent apartment community is conveniently located just 2 miles from Virginia Tech and on the Blacksburg Transit (BT) Bus Route, making it easy to get around Blacksburg town and the VA Tech campus. Maple Ridge Townhomes feature student-friendly 2, 3, & 4-bedroom townhomes for rent with the largest floor plans in the Blacksburg area. Living room and bedroom furniture are included for the perfect, newly renovated, and move-in-ready townhomes! Our off-campus student apartments feature ceramic tile flooring in baths, the kitchen, and foyer, individually keyed bedrooms, a full appliance package, laundry rooms with storage, and a full-size washer and dryer. Experience one of the best student living options near VT here at Maple Ridge Townhomes.