This is the 3rd time I've had a whole house softener and filter installed in my home (3 separate…read morehomes, each with a private well). My wife and I really enjoy the feel of softened water in the shower, and the fact that our white clothes stay white. I sometimes hear of others who don't like the taste of softened water. With our first softener (1999-2005), we noticed a little something about the taste of our softened water, but in the 2nd and now this 3rd new one we only notice that the water is as good as any bottled water, with no unusual flavors or after taste. We bought our current home just over a year ago and did a complete remodel. After moving in we immediately noticed that our well water was staining and scaling up all our new bathroom and kitchen fixtures, as well as staining our white clothing. I searched the internet, read reviews, and decided to reach out to Pure Water Northwest. Their rep came to my home a few days later and was very interested in hearing my concerns and clearly discussed options and recommendations to get our water satisfactorily conditioned. There are many softeners available online and in the big home stores for much cheaper than what PWNW offers. Since I have a fair amount of experience with water softeners and know how to do basic plumbing, I was about to "DIY" this job and save some money, but after reviewing all the literature and considering warranty coverage when having someone else do it, I opted to spend more money and go with what seemed like a much better system. After committing to purchase from PWNW, they put me on their schedule and showed up when they said. The installation techs were very friendly, and obviously experienced and knowledgeable. I had fun discussing their tools and process as they worked and they didn't seem to mind me being around. It was very pleasant and straight forward working with PWNW, and my system is working as well as I had hoped. I think they do a great job and I recommend them. It costs double what a DIY job would be, but in the end it seems worth it, and if you can't do your own work, it's a no brainer to go with PWNW.

I had a water softener installed at my home. The unit does what it was designed to do but my…read moreexperience with this company was not one I would recommend. It reminded me of being at the car dealership. The sales pitch was heavy with lots of add ons recommended and the cost was higher than other local shops. When it came time for install we discussed I would not be home and they said that was no problem. I left detailed instructions and my cel number. I came home to find the installer had not been given my number or instructions. Instead of using the existing drain next to the softener he let himself into my home, found access to my crawl space and drilled two new holes in my foundation to run a drain line. Finally, when I contacted them again reluctantly to add additional filters I finally gave up when the quote came back at double what other providers bid the work. I have a new system now from a local competitor and really regret working with this company.

Outstanding service, above and beyond, during this difficult time. My husband took in our defunct…read morepond pump yesterday and a fabulous technician took it apart, put it back together, said it was now working (which it is!) - all at no charge. And he just asked for a thank-you on social media. So here it is: THANK YOU!! (p.s. He also gave us a free bottle of bleach water to wipe things down. Bravo, Van Isle!)

From the owner: Van Isle Water Services Ltd. is a Canadian‑owned and operated distributor and retailer specializing…read morein water movement and treatment solutions. Founded in 1972 in Victoria, British Columbia, the company supports customers across Canada from three locations in B.C., combining deep product expertise with a large, readily available inventory to keep water systems running reliably. The company's core offering spans water pumps and related equipment for aquaculture, commercial and residential swimming pools and hot tubs, fish ponds, fountains, water gardens, lake and lagoon management, irrigation, water treatment, sump and septic, rainwater harvesting, groundwater management, and well water systems. Customers can also access in‑store pool, spa, and hot tub water testing and quality analysis, backed by knowledgeable staff guidance.

thiefs and crooks came to my home to repair electrical…read morewiring they broke during previous call then they broke additional plumbing and billed me for it . hired professional to repair thier mistake Vortech then placed unauthorized charges on my credit card which they had retain the information on thier computers from previous call.do not give them your card over phone .

From the owner: Vortech has been in business for three decades offering a variety of specialized and always…read morecertified services to all our South island & Gulf Islands clients. Serving residential and commercial clients as well private and non-profit organizations and municipalities. Vortech has held a BBB A+ designation since it's inception in 1995.

I would like to recommend Harry from Island Waterworks in Brentwood Bay BC…read more Harry replaced a 30 year old well pump and we couldn't be more pleased ! Harry is extremely passionate about water and you can trust him for all your water needs. David T.

TERRIBLE customer service, specifically 'Robert'. Unhelpful and cold demeanour…read more AND I never received my order so am disputing the over $400 charge with my credit card company.

The team at WaterMatters has always been very helpful and provide information to make an informed…read moredecision about products. I especially like to thank Mary for her efforts to bring options for better water filtration for the home.

I found a leak in my pump house after the pressure tank around midnight, called Aquatech the next…read moremorning -- a real person answered the phone and took a description of the problem. I got a call back that afternoon, arranged service for the next morning, and my system was fixed by 10:30 am, just 24hrs from making my first call. The guys who did the work were pleasant, calm, professional, and fixed it up straight away. This was the fastest, most perfect experience with well service I have ever had. I know exactly who I'm going to call the next time I need help with my well.

Our pump was going out for the 3rd time and since Aquatech had fixed it last time I was hoping they…read morecould recommend a replacement. We are so happy with the recommendation! It is quiet, great pressure and installed quickly over the holiday. Thank you so much! Highly recommend for pump and well needs.

I chose Evergreen Water Treatment Northwest after researching whole house water systems. Before…read morerecommending a system David, (the owner), came to the house and checked the water for hardness and chemicals. He determined that Water-Right, a fairly priced US manufactured unit would best serve my needs. David was timely for each appointment... knowledgeable and professional. I like supporting veteran owned business' and was touched that David gave me 10% off when he found out that I was also a Vet... It's easy to wholehearted recommend David and his company . He responded to all of my questions; even making a special trip back to insure the unit was working well, ( It was, I didn't understand the salt cycle). I live on Vashon Island, only accessible by ferry, and a special trip back isn't always an easy one..I am confident that in the years to come not only will the system do its job, but David will back up any service needs should they arise...

like many who posted on here I've had similar experience with this company or a deposit was paid…read morerequiring half of the total and then the owner of the the . He's unable to be reached via phone text or email currently it appears his closed June 2026. He's never made any attempt to refund the deposit or notify us as the customer that his business was going to close.

Store manager Dave is a lazy arrogant ****. I stopped in to make a $20,000.00 purchase and he could…read morenot answer even the simplest questions. I asked about the product and he told me to google it and look online. He did not know SFA about the item he is selling out the front door and said if I want more information from him or to take a closer at the product then I would have to make the $20k purchase first. What an dick! I strongly suggest that the ownership of this store gets rid of this poor representation and finds a customer centric manager asap. This guy is not doing your sales and marketing any favours that is for sure. I have since made my purchase elsewhere with a company who respects me and my money. So much for supporting this local business. I will never purchase from this company as long as this guy is still there.

Great work. Timely and always punctual. Great communication. Clear planning and contracts. Worked…read morewith me regarding payments.

Good service and high quality parts. Appreciate the honesty as well. Have been working with and…read morerecommending filterco for more than a decade.

From the owner: The experts at Filterco Water Treatment Ltd are dedicated to resolving all your water treatment…read moreproblems in a timely and cost effective manner. Our goal is your satisfaction.