As much as I love my bank this branch needs more tellers on a Friday afternoon. When you have 4…read moreemployees doing what looks like nothing at their desk when you have 8 people in line with only two tellers is frustrating. I don't think I've ever seen more than two teller ever working the front.

NEVER BANK HERE AND IF YOU DO WITHDRAW EVERYTHING AND LEAVE…read more If I could give zero stars, I would. My experience with Cal Coast Credit Union has been nothing short of exhausting, frustrating, and disappointing -- especially when it comes to how they've handled a serious case of fraud on my account. Back in early June, a scammer linked their own PayPal and Cash App accounts to my Cal Coast account and stole money without my full understanding or permission. I filed a fraud dispute immediately -- but instead of helping me, Cal Coast denied the dispute, saying I "authorized" the charges just because a code was involved. And it was "directly from the phone"That's not how fraud works first off ok cal coast. What's worse is they admitted it was fraud, but said they don't owe me anything because it would be "their loss." Since when is that an excuse to leave your customer with stolen money, a damaged credit score, and no support? They told me to go chase down the companies myself, contacting PayPal and Cash App -- even though I don't even use those services and never had an account with the scammer's name on it. I was forced to do all the legwork alone, while Cal Coast refused to escalate, investigate properly, or even communicate clearly. They made me wait weeks only to be told "we can't help." Now, because of those fraud charges, my credit score dropped over 60 points, and Cal Coast still refuses to put the charges on hold or work with me to afford the balance. They've left me with debt I didn't create, no accountability, and no protection -- despite the fact that this situation clearly falls under Regulation E, which they are supposed to follow as a financial institution. The lack of empathy, professionalism, and action is shocking. I'm a young adult trying to build credit and stay afloat, and this bank has done nothing but hurt me. I've now had to start contacting legal aid and consumer protection agencies just to try and clean up the damage they allowed to happen -- and they still act like it's not their problem. Avoid this credit union at all costs. If you ever have to deal with fraud, don't expect Cal Coast to protect you. They will leave you hanging, ignore consumer rights, and then push all responsibility onto you. Absolutely disgraceful.

Amazing service and they care it seems that they take care of there employees . So clean and cozy…read moreto feel comfortable and get your finance taken care of.

Everyone is always kind here and helpful. I gave a 4 because it's always busy! No fault of their…read moreown. Just be prepared to wait if you don't have an appointment.

First time at this location & the service here was great. Janet was extremely helpful and nice…read more It's a small location, but they are helpful!

Worst bank ever, they are in your personal business everyday. Every transaction...they block your…read moredebit card for the state of CA dmv and they block your Zelle for trying to pay a Gardner's. So they blocked my dad out of all his money except he had to hope the bank was actually open. On top of that no online banking for you because we personally have determined you're not smart enough to do it. So therefore we have decided that you're no longer able to log in and pay your bills. You now have to try and call everyone to do this. Not to mention we don't believe that's your email so we have determined again your to stupid to handle your own account.!!

This is one of the banks that really care about the customers was great service . Resolve any…read moreissues promptly. My money is safe any weird transactions contact me right away , Best service. Thanks to Adrian Hernandez to resolve some issues in my account , With some fraudulent withdrawals. Best service small bank but very efficient. Thank u.

This Bank of America is probably one of the lowest service ever. Employees don't have any sense of…read moreurgency. The manager always greets you and says we'll be right with you... she never helps anyone.. only walks around and doesn't do much even when the line is long.... No matter what time of the day .. busy or not busy.. it takes them so long to help anyone.. you can never just go in and out of this place.. horrible.

My wife and I scheduled a 10 am appointment. Several days prior we received emails and texts…read morereminding us of the appointment. Irias (sp?) was the rep assisting us and she was great! She was very thorough and verified all our information was correct. Although, Irias did a great job. Debbie, the manager, verified we had all the necessary legal documents to accommodate us. Highly recommend visiting this location for your financial services with Irias and Debbie!

My debit card got hacked by Applebee's restaurant and it was canceled and was told a new one would…read morebe on the way. It's now three or four days over the day. It should've arrived and still no debit card. I came to this branch and met with Sulma. Without any more drama, I just want to say I walked out with a big smile on my face, and she represents this branch in outstanding fashion. Time to give her a big raise.!! PS. I've been a Chase bank customer for 20+ years.

Opened up an account for my daughter with Luka Pesanovic and he was fantastic. We have banked at…read moreChase for over 20 years and have not had any issues.

My neighborhood bank…read more Tellers are friendly and professional. The lobby is always in great shape so once you step inside everything is good including soft music coming from the corner. Its out side the bank that has issues, the parking lot always has a lot of trash and the ATM is often dirty. I like this bank although fees keep increasing since predatory regulations relaxed with the current administration in DC.

Thank you Denise and Juan for the excellent service and professionalism! This is my local U.S. Bank…read morelocation and I was very satisfied with the service! Even during busy lunch hour everyone was helping where needed! Keep up the great work!

I don't know why this location gets such bad reviews. They are always friendly at the window, and…read morethey have two inside atms where you can get any denomination of bills, even $1 bills. I use it a lot to get various denominations for eating out for tips. Also regular atms outside. Convenient location in the marketplace.

More tellers when it's busy.... Nice people but scheduling by branch manager is horribleread more

So I finally needed actual services at a branch. HOW DID…read moreTHAT GO? 1. Could they cash my savings bonds? No. I was told to snail mail them to the treasury (because everyone wants to put bonds blindly in the mail and hope they get there!) 2. Could they provide a notary? Yes, but only if I could wait 3 weeks for an appt! All locations near me were 'at capacity' 3. What about service fees? Chase no longer has any free accounts. My account dipped under $1,500 with direct deposit and immediately was hit with a $12 monthly service fee. Good-bye Chase!

Great local bank. Great friendly service. Can be busy at times. Could use more parking spaces.read more