I have been going to Premier for years and had several cars in those years. John is always pleasant…read moreand is very honest and can't recommend him enough.

One of the things a mom worries about is when hubby can't go with their daughter when she has the…read morecheck brakes light is will the mechanic tell the truth.... Today was that day... I am beyond thrilled to say that the mechanics did not take advantage of her. They told her that what was needed was considerably less than expected, charged her an extremely low price to diagnose the issue! We now have our new mechanic!!

Used a Groupon for a full synthetic oil change and the person wasn't familiar with how to process…read moreit. Then someone else was called over to teach the person how to do it and required me to enter my email address and phone number even though they have this in their database since I have been going to this and other valvoline for years. When I said that I didn't understand why I had to provide this information again when they clearly have my information for years. The insisted that I must provide this again and that I was being a difficult customer!? They also tried to keep upselling me additional services which was annoying. The total cost as $100 which was not much of a saving.

Spouse took car there for oil changed. Went to the local Valvoline off of Militery Road in Niagara…read moreFalls NY. Car sat for a week. Had to go out of state for a funeral, made it halfway to destination and started have problems with car. pulled into local shop, they looked at coil pack, spark plug. They recommended taking to local dodge dealer, but we were not local. left car there and continued onto destination with other vehicle. picked up 3 days later was able to limp back home on 3 cylinders, took it to our mechanic, looked it over and found out valvoline put over an extra qt of oil into engine. Now they are claiming they didn't do that, but that we did iT even suggested that our mechanic Put the extra oil in. Travis the manager even told me that the guy who changed our oil was fired for having a bad attitude. will be taking this to civil action.

I expected to clean my windshield after a long trip, but there was no water/windshield wash in the…read morecontainers near the refuel sites. Additionally, the quality of the squeegees was poor ... They appeared to be dried out. Perhaps this is on purpose to persuade a very expensive car wash, but that's just my opinion. I will not be using this establishment in the future.

Every time I got through it's fast and easy. Sometimes the people in line don't know how to zipper…read morein, but it's never really an issue. The gas discount is awesome and the self detailing is AMAZING!

Recently bought a car from Virginia and it was cold dead. I called up the folks over at Royal Auto,…read moreand not only did they send over a tow truck, they checked and worked on my car that same day. They found the problem, fixed it, and only focused on the problem areas that needed to be addressed. No added charges, no double talk, just straight to the point problem solving. I was so blown away and appreciated them so much that I plan on using them as my main mechanics. They get the highest of recommendations from me!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

To say that I'm disappointed would be. Grave understatement. I pulled in the garage. The staff was…read morepolite but the amount of time it took was unreasonable. The staff had four people pulled into the garage and despite being first in line they did not prioritize me. That's beyond infuriating and annoying! I don't appreciate being overlooked in this way the staff had no sense of urgency or consideration. There was literally a significant point of me just sitting here watching them going to other cars and neglecting to communicate to me. I'm beyond disappointed and if i didn't drastically need the oil change would have left. I wish I could get a refund because the service received was jn

Have a European car. They were able to accommodate. They had the filter in stock-all synthetic- out…read morethe door $160. Checked all levels, tires etc. 15 minutes.

Fast, prompt, affordable service! They found the problem, fixed my tire, and sent me on my way…read morefor half the amount I had previously paid. Try them, you'll be happy you did! Also, no attempt to upsell, just great service!

The woman MGR at the NT shop lied through her teeth about doing work on our car to get it ready for…read morea trip and what happened on the way home was unacceptable. We could have ended up in the hospital or a box! Got home and called the company explained and they looked into it . They found that she took the money for all the work and never did the work and it's on camera to prove we were not making up anything! Never go there again! I'm hoping that she got fired so no one else has to go through what we did!!!

Been here a couple of times and they always do a great job. You should make an appointment because…read morethey are always busy. Their price are always reasonable.

The ugly truth about this shop is they did a HORRIBLE job at fixing my car. I took it in and left…read morewith it in even WORSE condition. The woman who worked the front desk (with very blue eyes) was also extremely rude and just seemed generally unhappy. I've had to take my car BACK to ANOTHER shop to get the problem fixed. And it only took the next shop a couple days! My car was here for weeks. I don't know how this happened, because according to the podcast, they've had this business forever! I recommend checking the podcast out (their daughter's) because it really provided me insight into how the business has managed to stay so successful over the years. The pod name is the same first 4 words of this review. I'm shocked! I don't recommend this place, but I'm willing to give them another chance. The reviews must be correct, right? The reviews are stellar. I mean, the only reason a review wouldn't be allowed is if it wasn't relevant to the fact that it's an auto tech business, right?