Excellent Experience with [bbqguys ] - Outdoor Patio Drawer Set I recently purchased an outdoor patio drawer set from [bbqguys], and the entire experience was fantastic. Everything arrived on time, and the shipment was faster than I expected. The packaging was excellent--every piece was well-protected, and nothing was dented or damaged upon delivery. The quality of the drawer set itself is great for outdoor use, and it's already holding up well on my patio. If you're looking for reliable delivery and quality outdoor furniture, I highly recommend [bbqguys]. read more

BBQGuys - I recently purchased an outdoor patio drawer sets from [bbqguys ] Everything arrived on time and nothing damaged. - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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**Extremely disappointing experience with BBQGuys** I placed an order on June 4, 2026 with BBQGuys for a Summit Commercial 19-Inch 3.1 Cu. Ft. ADA Compliant Outdoor Refrigerator (SPR196OSADA). Instead of receiving the refrigerator I purchased, I was sent the wrong product entirely -- an Accucold ADA305AF freezer. While shipping errors can happen, the way this issue has been handled is unacceptable. I immediately notified BBQGuys, cooperated with their return process, preserved the packaging, and made the incorrect item available for pickup. The item was finally picked up by their contracted carrier on June 29, 2026. I later confirmed with Maersk that the returned item was delivered back to the destination listed on the return shipping order. Despite the item being returned and received, BBQGuys has failed to promptly process my refund or provide timely communication. I have spent over a month dealing with an error that was entirely outside of my control, and I have had to escalate the matter by initiating a dispute with my credit card issuer. A company's true measure is how it handles problems, and BBQGuys has failed in that regard. Customers should not have to chase a company for a refund after receiving the wrong product and completing the required return process. I would not recommend BBQGuys based on this experience. The initial mistake was frustrating, but the lack of urgency and customer service afterward was the real issue. read more

I purchased a complete bbq set for my brand new outdoor kitchen from BBQ Guys complete with their "design services". They did not include a critical piece to my grill which is a grill insert. This omission could of caused a FIRE HAZARD. Luckily my brother noticed it and I made some last minute adjustments. The change cost me money with my subcontractor. When I contacted BBQ Guys about this they said "woops" (more or less) then offered me $189 discount on my $18K order!!!Also the products that they help you select are not in stock. I am almost 2 months out and still waiting for a sink. Why could they not have said this won't be ready for a while?? Here is another option which you can get now. STAY AWAY. They were so nonchallant about the fire hazard issue which just aggravated me to no end. read more

Pray you never have to contact customer service because it is a joke! I ordered a Masterbuilt 1050 charcoal grill from BBQGuys.com. I immediately received a confirmation email stating it would ship in 5 business days. 2 days later I received another email stating the new delivery date was 12/21/26 so I called to confirm. The rep said they were on backorder and the earliest it would be available was 12/19/26. A 3 month wait was ridiculous so I said okay let me shop around and I'll call back. After calling a few locations, a Lowe's an hour away had one left on the floor. I called BBQGuys back and told them to cancel the order. A different rep said she put it in the system and the refund would take up to 48 hours. 2 days later I received an email stating my order had shipped. I called back and the rep said that they did see where I cancelled but there was nothing they could do since it already shipped. She said she would request the carrier ship it back to them and then process the refund that they had already said was being processed. Now it would take up to 5 business days instead of the 48 hours I was originally told. Not only did I have to wait longer for my refund but it would also be $178 less because I had to pay return shipping fees on an order that was cancelled and should have never shipped in the first place! I will NEVER order another item from this company ever again and will tell everyone I know not to as well. read more

Ordered an insulated jacket for my grill. The day it was supposed to ship the notification stated delayed. Called and stated that I would just order elsewhere without a delay. They stated this was not an issue and would get an email shortly stating it was cancelled. Later that evening I received an email stating shipped filled by an email the following morning that I would have to pay a restocking fee. This came from the same person who told me that cancelled the order. read more

BBQGuys - Customer service - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

I would leave zero stars if possible. They are in the business of keeping their suppliers happy. New cushion compared to new cushions from Darlee are two different colors - any they claim fading from Weather. Unbelievable! Don't buy anything online from them! read more

Purchased a Fontana Margherita pizza oven from bbq guys and arrived with the wrong door so could not seal oven and build enough heat. Contacted BBQ guys and little support was provided after waiting another week I called again and I was asked to provide a second round of photos....pretty clear from the first pic's that it's the wrong door?Also....BBQ guys offered a complimentary tool kit that did not arrive with the oven and will not ship for another 30 days. So far this has not been a pleasurable experience so doubt I'll be a return customer. read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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I had a very disappointing experience with BBQGuys' customer service. Before my Kamado Joe shipped, I reached out because I was considering upgrading to a Big Joe III, but support took so long to respond that my order had already arrived by the time I heard back. After I received the grill, I noticed my grate gripper was missing. Support responded, apologized for the delay, and offered me a $75 rewards credit as a goodwill gesture. I accepted the offer the same day. After that, they completely stopped responding. I followed up multiple times and have now gone over 10 days without a single reply. The issue isn't even about the $75 anymore--it's about making an offer to a customer and then ignoring them after they accept it. The Kamado Joe itself is an excellent grill, but BBQGuys' customer service has been extremely disappointing. If you need support after your purchase, don't expect timely communication or reliable follow-through. read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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BBQGuys delivered exceptional customer service. When I had an issue with an outdoor kitchen I ordered, Pinky and Qunetta Stewart efficiently resolved it to our satisfaction. read more

I spent $1,400 on a Weber pellet grill from BBQGuys, expecting premium quality. Instead, it's been the worst grill I've ever owned. From the start, the electronics constantly failed, startup was unreliable, and mid-cook shutdowns happened about every fourth or fifth use. Every grilling session turned into 30-45 minutes of troubleshooting instead of enjoying food with friends. The design is deeply flawed. The grill forces you to buy proprietary Weber pellets, driving up ownership costs. Interior parts corroded after just two years, even with proper cleaning and covering. Warranty service replaced parts several times, but the failures continued, and once the warranty ended the expenses became mine to carry. The "smart" operating system never fixed its bugs and only added more frustration. BBQGuys still advertises these grills as "quality" despite clear reliability and durability issues. That tells me they care more about profit than customer experience. If you want reliability, durability, and value for your money, avoid Weber pellet grills and think twice before trusting BBQGuys. read more

These guys are amazing. Spoke with Jon Vidos and he rocks. I had an issue with my Blaze Outdoor refrigerator and he solved it immediately. BUY YOUR NEXT OUTDOOR GRILL FROM THEM! They are truly the best! read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

Customer Service was a little difficult to reach, but they handled everything perfectly. Darlee Product is solid and worth every penny of the price. The set was delivered exactly on the day promised. I'm fussy, but this was a great purchase and I have no complaints. read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

Instead of scheduling a delivery date as the shipping invoice required, their lazy freight company dropped of a couple of hundred pounds of patio furniture, without a word, on the street in front of my house, which is 27 steps up the hill. Had they called me in advance or even got off their butts and rang the doorbell, I could have told them my driveway was located on the street behind. I'm 73 and had to break everything down to their parts and lug them up the hill and then had to cut up all the packing materials and repeat the whole thing. It took a few hours instead of a few minutes and I'm pissed! Heads up BBQGuys - customer satisfaction is an end to end process. Square away your freight contractors! I'll buy elsewhere next time. read more

BUYER BEWARE. Do NOT trust BBQ GUYS. We ordered a Lynx Professional 36" All Infrared Trident Propane Grill w/ Rotisserie on March 14, 2025 for $7,669 + $594.35 tax +$257.53 delivery = $8,520.88. It was delivered on March 24 with a giant dent in the front. We notified them the next day. They offered us $300 rebate to keep it. That is not reasonable on an $8K item. We asked for a replacement and asked them to please pick the dented one up. After an extended email chain, the replacement was supposed to be delivered 5/5, then 5/7, then 5/19, 5/20, and finally was delivered on 5/21. The old one was not picked up. The second BBQ also is dented in the front. We notified them the next day on the extensive email chain we had going with them throughout this ordeal. We did not hear back. Every business day for one week we emailed them on that chain with no response. We now have two dented BBQs sitting in our yard that we do not want. We have been charged $8,520.88. BBQ Guys has ghosted us. I called. No customer service available except M-W. The sales department directed me to the live chat. I sat on hold with live chat for 2.5 hours and no agent joined the chat. [Side note: when you get on the live chat 3 minutes after it opens and there are 48 people ahead of you in line, you know there's a customer service problem. Wait - gets better - a few minutes after that, it said there were 50 people ahead of me, and then after 10 minutes, it said there were 51 people ahead of me. How does that work?] I filled out the online form. I got an automated email back saying that they would respond in 3-5 days. Meanwhile, I have two dented grills sitting in my backyard that I cannot use, and I am out $8,520.88, and the vendor is unavailable. Oh, and by the way, the second grill doesn't even work properly. The blue lights do not light, and the burners heat inconsistently. We've disputed the charge on the VISA bill. We'll see what happens. In the meantime, DO NOT BUY FROM THEM! read more

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I'm most disappointed to hear that BBQGuys are doing nothing about my complaint to customer service. To review- at the time I ordered my weber grill you had a promotion whereby you'd receive a cover, grate, griddle. It's who said she said on whether I saw that for my grill. What happend is it influenced me to buy my grill through you rather than many other competitors. Regardless of what model had the promotion, your website was confusing, causing this situation. When I saw that a 'Weber Exclusive BBQ Bundle' was shipped separate from my order, I naturally thought that what I thought I was getting was your original promotion. So much for the 'customer is always right'. As a matter of principle I am disposed to pay another almost $300 for the privilege of returning everything to you, and rebuying the same unit, at the same price with free shipping ($86.94 for shipping was buried in my order confirmation) at Lowe's, Ace Hardware or similar. At the end of the day there was absolutely no customer service support, aside from 'sorry your wrong and pay us $300 and return everything if you don't like it'. Thanks anyway for at least responding. Scott Vinall read more

Live chat helped a lot with placing the order and making me feel that this was a legit site (never heard of it before). The live chat helped me apply a discount they were advertising. I placed the order immediately and it showed on my driveway 3 days later nicely packed on a pallet. I bought a traeger. I even received a picture of the delivery. Very smooth process. Prices were the best around as well. 10/10 read more

BBQGuys - Traeger grill - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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I ordered a grill 21 business days ago. I have left 4 voicemails with Customer service and have sent 3 emails regarding the status of my order all with no response. Their website states you can email and they will respond within 24hrs. 3 days later still no response. I can not even reach them to cancel the order and had to file a complaint through my credit card company to receive a refund. I will not recommend. Worst customer service I have ever seen. read more

The customer service has been just so bad. I purchased a high quality outdoor bar and it came in defective. Could not put in the screws it came with. I have tried, and tried, to simply get a new piece from these BBQ guys. Emails to them take forever. I deeply regret not having purchased the same item through Amazon where I would have received customer service that comes off as at least, concerned. There are just so many other providers that will immediately help you out when a product they sell comes up short. Happy to change this review if in fact my issue ends up being resolved but for now, I have spent thousands and have a currently unusable product from BBQ Guys. read more

We ordered an $1800 Napoleon Rogue proS 625 grill. The delivery company (R&L Carriers out of OHIO) they used left it on the shared road before our driveway by our monuments. They dumped it in between the woods and our driveway and then cut the plastic that adheres it to the pallet (big mistake) leaving my husband and I trying to figure out how to get it up the rest of the 600 feet of driveway up hill to our home. It is a WIDE driveway that can accommodate a large 18 wheeler (our moving truck easily backed up the driveway) and did NOT deliver it to our garage area at all. We found the package slip from the delivery people inside that said "RESIDENTIAL DELIVERY" which the delivery company said "we don't go on private property" WHAA??? BBQguys gave us a $200 credit but that's it. ALL OF THIS IN THE RAIN TOO! That is RIDICULOUS. these people need to get a clue about how they deliver a 268 lb expensive grill. MAKE SURE YOU ASK WHICH CARRIER WILL BE DELIVERING your GRILL or you will experience the same. The only reason I gave two stars instead of 1 star was the fact they refunded us the shipping charge (for us was free) read more

I have made many mistakes in my life, but purchasing a Everdure grill from BBQGuys was amongst the worst! I purchased the grill almost 3 months ago, came out the box broken and haven't gotten anything from them but excuses This machine cost over 1k and still sitting in my yard waiting on the service technician to contact me to repair it. But I need not worry because every other week, when I send them an email, they assure me it's elevated to be done can't call the service desk to get a representative on the line, but go figure if you call sales department they answer thx phone, I guess to sell more defective products. To customers who xant get any help. What a tragedy. This company is a joke read more

When I purchased a Weber grill from them in May, the BBQ website stated it was "Made in USA" (a claim they have since removed). This detail was a key factor in my decision to buy. However, the product is actually made in China (see attached picture). I made several attempts to contact BBQ for clarification but received no response. Eventually, I filed a dispute through PayPal, which finally prompted a response. BBQ (I spoke with Jackie) assured me that if I closed the dispute, they would refund $250 of the purchase price. I agreed and closed the dispute, but they failed to issue the promised refund despite multiple follow-ups. Putting everything else aside, this unit does not reflect the Weber quality I've come to expect and the BBQ website does a poor job representing the quality. It's evident that this is a cheaply made product (as noted by others), with large gaps and a noticeable lack of structural strength and rigidity. read more

SERVICE: We ordered a stock pot for gumbo, etc. However, we have an induction range/stove. Therefore, we can only use stainless steel or cast iron items for those who do not know. We returned it because it's not stainless steel (stove will not start if it's not) and to give grace, sure, let us say it is, but not as much grade (meaning amount of nickel and chromium). The return process was fine I guess, but we had for forfeit $16 for the return, lame. PRODUCT: If you have an induction range/stove, don't get this stock pot. It is pictured below as the Bayou Classic Brand in the box. We paid about $190 for it. We did, however, order the pot pictured below from Nutri Chef. Great size (it's huge, takes 1.5 burners), weight, and the stove worked! Order that one!!! WELL: Clearly we won't order Bayou Classic Brand stuff. We too are shocked with so many bad reviews from BBQ Guys. Didn't know. Well, our issue was small and more about the brand they are partnered with. If we can find Bayou Classic on yelp, you'll see the same post. read more

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Wow, after reading all these reviews, I though I was looking at the wrong BBQGuys company. I had an exceptional experience with BBQGuys. I went online to place my order and a person helped me via chat to customize my order and even changed out some sale items but still gave the discount on the upgrades. The most amazing part is, my new Blaze grill and island cabinets are sitting in my driveway less than 24 hours after I placed the order. I've heard of overnight delivery, but on a 250lb freight order?? That's amazing! Before I made this significant purchase, I searched the internet and looked at every BBQ company that sells the particular Blaze LTE grill I wanted and BBQGuys had the best or at least a comparable price to the others, and also included free (overnight in my case) delivery. I couldn't be happier with BBQGuys! I hope you give them a try. read more

This company is a scam. DO NOT ORDER FROM THIS SITE! A 6K ice maker never came and now we are battling to recover the money they stole. NO STARS would have been selected but you have to pick one, so the star is for selection, because they have that. Buyer BEWARE read more

I purchased an entire outdoor kitchen and the sales process was amazing. After the sale when there is a problem nobody is able to help. They put you on hold for over 30 minutes then get on and say we cannot help you! Terrible company. Do not buy from them! read more

Ordered a Weber Summit grill back in October based on claim it was in inventory. Unit is not in inventory and company is non responsive, has no idea when you do get someone on the phone what is in inventory. Customer Service reps are rotating out on a swivel as 5 different ones changed during my discussions. Manager had a family crisis and was gone for 6 weeks and is now non responsive and owner did not return calls. I received nothing and cancelled my order and am starting a lawsuit to get my purchase refunded. Buyer Beware as the price looks attractive but it is all a sham behind the website. read more

Bought a blaze natural gas grill. They sent me propane parts. Don't know that. I had to get a repairman to ck what's was wrong. He said we had the wrong parts. Called barbecue guys they said buy the parts they can't help me. So I had the pay the repair guy $175 plus $125 to install plus parts $47. Barbecue guys refund nada . Will never buy from them again. They won't help you if you have problems even if it's their fault!!! read more

Truly the worst customer service experience I have ever had. Grill I ordered came missing multiple parts. They refused to take accountability and forced me to see replacement parts from Weber directly. They fought me for 3 weeks just to process a return. Hope no one else has to experience this level of service read more

I recently purchased an "Americana by Meco 2 in 1 Water Smoker" from BBQ Guys. I used it a total of three times and experienced a recurring issue with the electrical connection on the heating element cutting in and out. The only remedy for this was for someone to stand over the smoker and manually hold the connection in place which doesn't make for a very pleasant cooking experience on a hot summer evening. I contacted their customer service department in the hope that they would offer some solution, perhaps a replacement part, that would solve the problem and make the smoker usable. Unfortunately they replied with a form e-mail informing me that I was past the thirty day return window, basically telling me "sorry your smoker doesn't work, but hey, better luck next time." Needless to say I won'd be doing business with them again. I'm not shocked by poor, inattentive customer service these days, but I do feel it's appropriate and helpful to warn others about it. read more

BBQ Guys and New Leaf, At this point I AM DONE!  I have been waiting almost 3 months to get the refrigerator repaired or replaced.  In the beginning, New Leaf or the repair company don't know the product they are repairing.  I have been dealing with the repair people for over 2 months now and..."waiting on the parts", "When you receive the parts, let us know".  I had a repair appt scheduled for last Thursday, NO SHOW.  I called 855-512-8222 to reschedule.  It was set for this Monday, yet again NO SHOW!  I called and go the excuse that "the tech was tied up with another job".  Rescheduled today (Thursday) from 8:00 am to 10:00 am...YET AGAIN...NO SHOW!  I called the number and they said they are having a hard time getting a hold of the tech and would get back to me when they do...it is now 1 PM EST!  I am NOT ever ordering anything ever again from BBQ guys, let alone the extra warranty program...this is ridiculous!  A shame to, I have a lot of products that would come from BBQ Guys and I am going to be sure that I tell all of my friends and family to stay away!  This is the second time I have had issues with the extended warranty, 1st time New Leaf provided a technician that was a scam artist and took us for $800 of our own money!  Unreal and horrible customer service experience...BBQ passes me to New Leaf, New Leaf passes me to the appliance repair company...no one knows anything! I hope that you get this resolved or I will be escalating and taking action against the companies for a full refund and replacement of the refrigerator. read more

Beware of the return policy! I ordered 3 items and realized I had made a mistake with one of the items. I called the next day to cancel the order and was informed it was too late to cancel and I could return the item I didn't want. When I submitted a return request for one item, they informed me I would have to pay $245 for just one item to be returned out of the 3 in that order. I only paid $535 for one item. I was told that because it was delivered via freight, it would have to be returned via freight, and I wasn't given the option to return via FedEx or UPS. So beware of the return policy read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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We were very excited for our new grill, but the delivery has taken several weeks! We will not be receiving our bbq in time for Labor Day festivities and ordered in July. They have made over 3 mistakes on my order! My zip code, twice was entered wrong! my phone number! And we are still waiting bc these mistakes from human error keep delaying our delivery. Plus they say the dispatch will reach out to us- not once a phone call. I do interior design and deal with deliveries all the time, this has been one of the worst shipping experiences ever. They say i must make a delivery appointment? Well how & when? I work full time on the road.... over it! read more

The customer service is terrible. I received a damaged grill from this website. After I contacted them about the issue they said that they would sent an email that I could reply to with pictures of the damage. After several days with no email I called back and finally got the email to reply to. I attached the pictures and send the email back the same day. It has been two weeks and I have not received anything back from them and they will not give me any information on the status of claim. Please save yourself the trouble of working with these people and shop at a different website. After posting the above review BBQ Guys responded to me and agreed to replace the damaged grill. I'm thankful that my damaged grill has been replaced and Stephanie has been easy to work with, but it is sad that it took a negative review to get a response read more

BBQGuys - The nut and bolt were missing and the attachment point was bent - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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Their sales people will tell you anything to get a sale. They guaranteed deliver within 2 weeks then changed it to 6 weeks. The site was showing that it's available, so I called again after I was told it's on back order to have a salesperson guarantee again that if I ordered it that day it would ship within 7 days. STOP LYING!!! read more

horrible! charged me 4 times for cancelled order!! won't refund. Sitting on 20k. Will not respond. Don't do it!!!!!!

I started with local dealer in Orlando, Price and selection seamed off. I called BBQ Guys, the rep was great. She walked me thru selection of sizes and features. She didn't try to sell me a bunch of stuff I didn't need. I needed the grill sent within a week and it was received in 4 days. I can't say enough about the service this company provides, above and beyond price point, they are on their game.Will add photo when complete Great Job BBQ Guys (and Gals) L Mancini read more

Purchased a wooden outdoor table last year (2021). Used it for one season and then stored in the garage covered. Put it out and the table's stain had faded and the wood itself was showing. Contacted the company, sent pictures and they said it was normal wear and tear. Are they kidding? I've had picnic table that didn't look this damaged after 1o plus years of use. Poor quality product and terrible company that couldn't care less about their customers. Kathryn S read more

I just wanted to know if sales tax was collected shipping to where I live. I am legitimately interested in buying and the sales tax was not make or break but they would NOT answer my question on online chat without 'building a profile'. That do not need a profile to answer a generic question...and I had given them my email and zip code. Then the chat guy was very cavalier about cutting us off when we told him we just wanted a question answered. These people appear to treat you as harvestable units for their database and not customers read more

I purchased a new Napoleon Grill from BBQ Guys and, after talking to customer service, they recommended the natural gas version for use with an offsite gas tank. I ordered the grill, assembled it and had a plumber come out to run the gas line. The plumber was who notified me they recommended the wrong grill and it would be dangerous to run this grill on propane. I have contacted both BBQ Guys and the manufacturer and the grill cannot be converted and neither of them are willing to service the unit or replace it with the correct one. The unit has never been turned on and now I'm stuck with a $1,500 paper weight I cannot use. Avoid this dealer at all cost unless you just want to throw your money away. read more

Ordered over $7000 worth of items...deck furniture & outdoor kitchen, with cover. All the big ticket items came, no problem. Delivery was actually great. The problem is the island cover for $70. They sent the wrong one. Picture showed a black fitted COVER. What I received was a zippered flat panel with a "chimney" for the faucet on an outdoor sink. They don't even show that item on their website. Shelby, at customer service INSISTS it is the correct cover, even after sending photos. I gave up on arguing with her, so put in for a return. OMG, the hoops you have to jump through to return this is ridiculous. You have to send them a picture of all the packaging & you better not have written on the box or they won't accept the item. Then they expect ME to pay for shipping back!! read more

BBQGuys - This is what I ordered... - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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