Instead of scheduling a delivery date as the shipping invoice required, their lazy freight company dropped of a couple of hundred pounds of patio furniture, without a word, on the street in front of my house, which is 27 steps up the hill. Had they called me in advance or even got off their butts and rang the doorbell, I could have told them my driveway was located on the street behind. I'm 73 and had to break everything down to their parts and lug them up the hill and then had to cut up all the packing materials and repeat the whole thing. It took a few hours instead of a few minutes and I'm pissed! Heads up BBQGuys - customer satisfaction is an end to end process. Square away your freight contractors! I'll buy elsewhere next time. read more

I ordered a grill 21 business days ago. I have left 4 voicemails with Customer service and have sent 3 emails regarding the status of my order all with no response. Their website states you can email and they will respond within 24hrs. 3 days later still no response. I can not even reach them to cancel the order and had to file a complaint through my credit card company to receive a refund. I will not recommend. Worst customer service I have ever seen. read more

I spent $1,400 on a Weber pellet grill from BBQGuys, expecting premium quality. Instead, it's been the worst grill I've ever owned. From the start, the electronics constantly failed, startup was unreliable, and mid-cook shutdowns happened about every fourth or fifth use. Every grilling session turned into 30-45 minutes of troubleshooting instead of enjoying food with friends. The design is deeply flawed. The grill forces you to buy proprietary Weber pellets, driving up ownership costs. Interior parts corroded after just two years, even with proper cleaning and covering. Warranty service replaced parts several times, but the failures continued, and once the warranty ended the expenses became mine to carry. The "smart" operating system never fixed its bugs and only added more frustration. BBQGuys still advertises these grills as "quality" despite clear reliability and durability issues. That tells me they care more about profit than customer experience. If you want reliability, durability, and value for your money, avoid Weber pellet grills and think twice before trusting BBQGuys. read more

These guys are amazing. Spoke with Jon Vidos and he rocks. I had an issue with my Blaze Outdoor refrigerator and he solved it immediately. BUY YOUR NEXT OUTDOOR GRILL FROM THEM! They are truly the best! read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

Customer Service was a little difficult to reach, but they handled everything perfectly. Darlee Product is solid and worth every penny of the price. The set was delivered exactly on the day promised. I'm fussy, but this was a great purchase and I have no complaints. read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

BUYER BEWARE. Do NOT trust BBQ GUYS. We ordered a Lynx Professional 36" All Infrared Trident Propane Grill w/ Rotisserie on March 14, 2025 for $7,669 + $594.35 tax +$257.53 delivery = $8,520.88. It was delivered on March 24 with a giant dent in the front. We notified them the next day. They offered us $300 rebate to keep it. That is not reasonable on an $8K item. We asked for a replacement and asked them to please pick the dented one up. After an extended email chain, the replacement was supposed to be delivered 5/5, then 5/7, then 5/19, 5/20, and finally was delivered on 5/21. The old one was not picked up. The second BBQ also is dented in the front. We notified them the next day on the extensive email chain we had going with them throughout this ordeal. We did not hear back. Every business day for one week we emailed them on that chain with no response. We now have two dented BBQs sitting in our yard that we do not want. We have been charged $8,520.88. BBQ Guys has ghosted us. I called. No customer service available except M-W. The sales department directed me to the live chat. I sat on hold with live chat for 2.5 hours and no agent joined the chat. [Side note: when you get on the live chat 3 minutes after it opens and there are 48 people ahead of you in line, you know there's a customer service problem. Wait - gets better - a few minutes after that, it said there were 50 people ahead of me, and then after 10 minutes, it said there were 51 people ahead of me. How does that work?] I filled out the online form. I got an automated email back saying that they would respond in 3-5 days. Meanwhile, I have two dented grills sitting in my backyard that I cannot use, and I am out $8,520.88, and the vendor is unavailable. Oh, and by the way, the second grill doesn't even work properly. The blue lights do not light, and the burners heat inconsistently. We've disputed the charge on the VISA bill. We'll see what happens. In the meantime, DO NOT BUY FROM THEM! read more

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I'm most disappointed to hear that BBQGuys are doing nothing about my complaint to customer service. To review- at the time I ordered my weber grill you had a promotion whereby you'd receive a cover, grate, griddle. It's who said she said on whether I saw that for my grill. What happend is it influenced me to buy my grill through you rather than many other competitors. Regardless of what model had the promotion, your website was confusing, causing this situation. When I saw that a 'Weber Exclusive BBQ Bundle' was shipped separate from my order, I naturally thought that what I thought I was getting was your original promotion. So much for the 'customer is always right'. As a matter of principle I am disposed to pay another almost $300 for the privilege of returning everything to you, and rebuying the same unit, at the same price with free shipping ($86.94 for shipping was buried in my order confirmation) at Lowe's, Ace Hardware or similar. At the end of the day there was absolutely no customer service support, aside from 'sorry your wrong and pay us $300 and return everything if you don't like it'. Thanks anyway for at least responding. Scott Vinall read more

Live chat helped a lot with placing the order and making me feel that this was a legit site (never heard of it before). The live chat helped me apply a discount they were advertising. I placed the order immediately and it showed on my driveway 3 days later nicely packed on a pallet. I bought a traeger. I even received a picture of the delivery. Very smooth process. Prices were the best around as well. 10/10 read more

BBQGuys - Traeger grill - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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The customer service has been just so bad. I purchased a high quality outdoor bar and it came in defective. Could not put in the screws it came with. I have tried, and tried, to simply get a new piece from these BBQ guys. Emails to them take forever. I deeply regret not having purchased the same item through Amazon where I would have received customer service that comes off as at least, concerned. There are just so many other providers that will immediately help you out when a product they sell comes up short. Happy to change this review if in fact my issue ends up being resolved but for now, I have spent thousands and have a currently unusable product from BBQ Guys. read more

I have made many mistakes in my life, but purchasing a Everdure grill from BBQGuys was amongst the worst! I purchased the grill almost 3 months ago, came out the box broken and haven't gotten anything from them but excuses This machine cost over 1k and still sitting in my yard waiting on the service technician to contact me to repair it. But I need not worry because every other week, when I send them an email, they assure me it's elevated to be done can't call the service desk to get a representative on the line, but go figure if you call sales department they answer thx phone, I guess to sell more defective products. To customers who xant get any help. What a tragedy. This company is a joke read more

When I purchased a Weber grill from them in May, the BBQ website stated it was "Made in USA" (a claim they have since removed). This detail was a key factor in my decision to buy. However, the product is actually made in China (see attached picture). I made several attempts to contact BBQ for clarification but received no response. Eventually, I filed a dispute through PayPal, which finally prompted a response. BBQ (I spoke with Jackie) assured me that if I closed the dispute, they would refund $250 of the purchase price. I agreed and closed the dispute, but they failed to issue the promised refund despite multiple follow-ups. Putting everything else aside, this unit does not reflect the Weber quality I've come to expect and the BBQ website does a poor job representing the quality. It's evident that this is a cheaply made product (as noted by others), with large gaps and a noticeable lack of structural strength and rigidity. read more

Wow, after reading all these reviews, I though I was looking at the wrong BBQGuys company. I had an exceptional experience with BBQGuys. I went online to place my order and a person helped me via chat to customize my order and even changed out some sale items but still gave the discount on the upgrades. The most amazing part is, my new Blaze grill and island cabinets are sitting in my driveway less than 24 hours after I placed the order. I've heard of overnight delivery, but on a 250lb freight order?? That's amazing! Before I made this significant purchase, I searched the internet and looked at every BBQ company that sells the particular Blaze LTE grill I wanted and BBQGuys had the best or at least a comparable price to the others, and also included free (overnight in my case) delivery. I couldn't be happier with BBQGuys! I hope you give them a try. read more

This company is a scam. DO NOT ORDER FROM THIS SITE! A 6K ice maker never came and now we are battling to recover the money they stole. NO STARS would have been selected but you have to pick one, so the star is for selection, because they have that. Buyer BEWARE read more

SERVICE: We ordered a stock pot for gumbo, etc. However, we have an induction range/stove. Therefore, we can only use stainless steel or cast iron items for those who do not know. We returned it because it's not stainless steel (stove will not start if it's not) and to give grace, sure, let us say it is, but not as much grade (meaning amount of nickel and chromium). The return process was fine I guess, but we had for forfeit $16 for the return, lame. PRODUCT: If you have an induction range/stove, don't get this stock pot. It is pictured below as the Bayou Classic Brand in the box. We paid about $190 for it. We did, however, order the pot pictured below from Nutri Chef. Great size (it's huge, takes 1.5 burners), weight, and the stove worked! Order that one!!! WELL: Clearly we won't order Bayou Classic Brand stuff. We too are shocked with so many bad reviews from BBQ Guys. Didn't know. Well, our issue was small and more about the brand they are partnered with. If we can find Bayou Classic on yelp, you'll see the same post. read more

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I purchased an entire outdoor kitchen and the sales process was amazing. After the sale when there is a problem nobody is able to help. They put you on hold for over 30 minutes then get on and say we cannot help you! Terrible company. Do not buy from them! read more

Ordered a Weber Summit grill back in October based on claim it was in inventory. Unit is not in inventory and company is non responsive, has no idea when you do get someone on the phone what is in inventory. Customer Service reps are rotating out on a swivel as 5 different ones changed during my discussions. Manager had a family crisis and was gone for 6 weeks and is now non responsive and owner did not return calls. I received nothing and cancelled my order and am starting a lawsuit to get my purchase refunded. Buyer Beware as the price looks attractive but it is all a sham behind the website. read more

Bought a blaze natural gas grill. They sent me propane parts. Don't know that. I had to get a repairman to ck what's was wrong. He said we had the wrong parts. Called barbecue guys they said buy the parts they can't help me. So I had the pay the repair guy $175 plus $125 to install plus parts $47. Barbecue guys refund nada . Will never buy from them again. They won't help you if you have problems even if it's their fault!!! read more

Truly the worst customer service experience I have ever had. Grill I ordered came missing multiple parts. They refused to take accountability and forced me to see replacement parts from Weber directly. They fought me for 3 weeks just to process a return. Hope no one else has to experience this level of service read more

I recently purchased an "Americana by Meco 2 in 1 Water Smoker" from BBQ Guys. I used it a total of three times and experienced a recurring issue with the electrical connection on the heating element cutting in and out. The only remedy for this was for someone to stand over the smoker and manually hold the connection in place which doesn't make for a very pleasant cooking experience on a hot summer evening. I contacted their customer service department in the hope that they would offer some solution, perhaps a replacement part, that would solve the problem and make the smoker usable. Unfortunately they replied with a form e-mail informing me that I was past the thirty day return window, basically telling me "sorry your smoker doesn't work, but hey, better luck next time." Needless to say I won'd be doing business with them again. I'm not shocked by poor, inattentive customer service these days, but I do feel it's appropriate and helpful to warn others about it. read more

BBQ Guys and New Leaf, At this point I AM DONE!  I have been waiting almost 3 months to get the refrigerator repaired or replaced.  In the beginning, New Leaf or the repair company don't know the product they are repairing.  I have been dealing with the repair people for over 2 months now and..."waiting on the parts", "When you receive the parts, let us know".  I had a repair appt scheduled for last Thursday, NO SHOW.  I called 855-512-8222 to reschedule.  It was set for this Monday, yet again NO SHOW!  I called and go the excuse that "the tech was tied up with another job".  Rescheduled today (Thursday) from 8:00 am to 10:00 am...YET AGAIN...NO SHOW!  I called the number and they said they are having a hard time getting a hold of the tech and would get back to me when they do...it is now 1 PM EST!  I am NOT ever ordering anything ever again from BBQ guys, let alone the extra warranty program...this is ridiculous!  A shame to, I have a lot of products that would come from BBQ Guys and I am going to be sure that I tell all of my friends and family to stay away!  This is the second time I have had issues with the extended warranty, 1st time New Leaf provided a technician that was a scam artist and took us for $800 of our own money!  Unreal and horrible customer service experience...BBQ passes me to New Leaf, New Leaf passes me to the appliance repair company...no one knows anything! I hope that you get this resolved or I will be escalating and taking action against the companies for a full refund and replacement of the refrigerator. read more

horrible! charged me 4 times for cancelled order!! won't refund. Sitting on 20k. Will not respond. Don't do it!!!!!!

Beware of the return policy! I ordered 3 items and realized I had made a mistake with one of the items. I called the next day to cancel the order and was informed it was too late to cancel and I could return the item I didn't want. When I submitted a return request for one item, they informed me I would have to pay $245 for just one item to be returned out of the 3 in that order. I only paid $535 for one item. I was told that because it was delivered via freight, it would have to be returned via freight, and I wasn't given the option to return via FedEx or UPS. So beware of the return policy read more

BBQGuys - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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We were very excited for our new grill, but the delivery has taken several weeks! We will not be receiving our bbq in time for Labor Day festivities and ordered in July. They have made over 3 mistakes on my order! My zip code, twice was entered wrong! my phone number! And we are still waiting bc these mistakes from human error keep delaying our delivery. Plus they say the dispatch will reach out to us- not once a phone call. I do interior design and deal with deliveries all the time, this has been one of the worst shipping experiences ever. They say i must make a delivery appointment? Well how & when? I work full time on the road.... over it! read more

Their sales people will tell you anything to get a sale. They guaranteed deliver within 2 weeks then changed it to 6 weeks. The site was showing that it's available, so I called again after I was told it's on back order to have a salesperson guarantee again that if I ordered it that day it would ship within 7 days. STOP LYING!!! read more

I just wanted to know if sales tax was collected shipping to where I live. I am legitimately interested in buying and the sales tax was not make or break but they would NOT answer my question on online chat without 'building a profile'. That do not need a profile to answer a generic question...and I had given them my email and zip code. Then the chat guy was very cavalier about cutting us off when we told him we just wanted a question answered. These people appear to treat you as harvestable units for their database and not customers read more

I started with local dealer in Orlando, Price and selection seamed off. I called BBQ Guys, the rep was great. She walked me thru selection of sizes and features. She didn't try to sell me a bunch of stuff I didn't need. I needed the grill sent within a week and it was received in 4 days. I can't say enough about the service this company provides, above and beyond price point, they are on their game.Will add photo when complete Great Job BBQ Guys (and Gals) L Mancini read more

Great customer service. They have sent me new pieces for items that my contractor messed up. They helped me with design and know how. Great company read more

The customer service is terrible. I received a damaged grill from this website. After I contacted them about the issue they said that they would sent an email that I could reply to with pictures of the damage. After several days with no email I called back and finally got the email to reply to. I attached the pictures and send the email back the same day. It has been two weeks and I have not received anything back from them and they will not give me any information on the status of claim. Please save yourself the trouble of working with these people and shop at a different website. After posting the above review BBQ Guys responded to me and agreed to replace the damaged grill. I'm thankful that my damaged grill has been replaced and Stephanie has been easy to work with, but it is sad that it took a negative review to get a response read more

BBQGuys - The nut and bolt were missing and the attachment point was bent - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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Buyer beware...I purchased the BBQ Guys Signature 8ft Island w/Blaze in Golden Honey. I was mailed a sample of the rock before buying, and it would have gone great with the other rock at my house. What I received looked nothing like the sample or picture on their website. I thought there must have been a mistake, so I reach out to customer service and let them know they delivered the wrong item. Taura responded with "All stone is natural so there will be variances - Golden Honey has some greys, whites, honeys, tans, browns." I told them I cannot use what they sent and to take it back and refund my money. So far no one has responded or attempted to make it right. I will remove this review if BBQ Guys makes this right. read more

Purchased a wooden outdoor table last year (2021). Used it for one season and then stored in the garage covered. Put it out and the table's stain had faded and the wood itself was showing. Contacted the company, sent pictures and they said it was normal wear and tear. Are they kidding? I've had picnic table that didn't look this damaged after 1o plus years of use. Poor quality product and terrible company that couldn't care less about their customers. Kathryn S read more

I purchased a new Napoleon Grill from BBQ Guys and, after talking to customer service, they recommended the natural gas version for use with an offsite gas tank. I ordered the grill, assembled it and had a plumber come out to run the gas line. The plumber was who notified me they recommended the wrong grill and it would be dangerous to run this grill on propane. I have contacted both BBQ Guys and the manufacturer and the grill cannot be converted and neither of them are willing to service the unit or replace it with the correct one. The unit has never been turned on and now I'm stuck with a $1,500 paper weight I cannot use. Avoid this dealer at all cost unless you just want to throw your money away. read more

Ordered over $7000 worth of items...deck furniture & outdoor kitchen, with cover. All the big ticket items came, no problem. Delivery was actually great. The problem is the island cover for $70. They sent the wrong one. Picture showed a black fitted COVER. What I received was a zippered flat panel with a "chimney" for the faucet on an outdoor sink. They don't even show that item on their website. Shelby, at customer service INSISTS it is the correct cover, even after sending photos. I gave up on arguing with her, so put in for a return. OMG, the hoops you have to jump through to return this is ridiculous. You have to send them a picture of all the packaging & you better not have written on the box or they won't accept the item. Then they expect ME to pay for shipping back!! read more

BBQGuys - This is what I ordered... - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

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I was working on a quote with Breann Winans. We were trying to make ends meet to get the money together before we put down a deposit. In the interim, there was a 24% price increase on the equipment we were looking at compared to the original quote. What is more disturbing is I just independently found this out. I emailed Breann to ask about this and she responded by saying she wasn't aware there was going to be a price increase. This is totally false. I spoke to the Hestan rep and he stated all price increases were communicated with distributors! That's a $2200 price increase! Her reply was, "sorry for the inconvenience," and "maybe we can consider other brands to save money." A company that puts customers first would have notified me of these changes so I wasn't blind sided or stood by their original price quote. My advice is to use a more honorable and trustworthy company! read more

I bought a $1600.00 Old Country indirect smoker from BBQ Guys , it arrived with the chimney damper broken off. It took them MONTHS to fix the problem !!! I'm very disappointed with there slow response. Luckily im in the construction field so I repaired it myself, at a cost of $30.00 outta my pocket !! There finally sending the repair part. DONT waste your time with these folks your better off shopping else where . I normally dont write reviews but if I can help someone else avoid the frustration I have dealt with its worth it !! read more

Poor customer service, items shown in stock then backordered and then they charge return fees when I need to change out the items to other ones in stock, this happened twice, I'm done with the bbq guys. No customer service help at all. read more

These guys are awesome. Second time ordering from bbq guys, fast free delivery, great products, amazing prices (especially if you catch one of their sales). My husband is happy and that makes me happy. Thank you bbq guys. read more

This company is a joke. They list false shipping and availability on the website: "Ships in 24 Hours"...you order a WEEK goes by and then they send you an "update" saying "Toyja here with an update on your Alfa 4-Piece 48-Inch Pizza Peel Set - AFISETP125 order with us. I wanted to follow up with an email. We just been notified that we are temporarily out of stock, but more inventory is headed our way. We expect your order to leave our warehouse no later than 07.12.2021. I do apologize about the delay, but we will continue to keep your current order open and to provide you with weekly email updates. Have a great day! (GOT THIS EMAIL on JUNE 15) MIND YOU...I bought this by phone on June 8th when both the website AND sales guy said it would SHIP in 24-48 hours - Website STILL says "Leaves warehouse in 24 hours" as of this morning. NOW...This company spend a lot of money on Cookies that see what you have looked at " WE SAW YOU LOOKING AT....." Constantly bombarding you with emails........... They are also using the Manning Football Brothers as spokespeople... WHY DONT THEY MAKE SOME CAPITAL EXPENDETURES ON INVENTORY MANAGEMENT SYSTEMS instead of washed up football players??????? In my business life my mantra was to "always know where you have been and where you are going" - inventory management is a key aspect of that. The REAL CULPRIT is ME I am a fool, as I ordered and cancelled TWO different pizza ovens from these guys for precisely the same issues stated above. I told the sales guy Jeff the experience I had with cancelling the TWO pizza ovens - he ASSURED ME that they had the tools in stock (BS - they order from distributor - probably carry little inventory in their "warehouse") Maybe they should hire a janitor from Amazon - they might learn something about Inventory control measures. See attached screenshot TODAY on website "Leaves in 24 hours" Absolute LIE This company is a a fraud - don't buy anything from them. read more

BBQGuys - Note" This item leaves our warehouse in 24 hours" - Outdoor Furniture Stores Near Me - Baton Rouge, Louisiana

Sent us broken items. We emailed as soon as we opened their packaging and they claim it's outside their damage policy. Makes no sense. Beware of these guys read more

Ordered a new grill from BBQ Guys because it looked like they would ship it fast, the price was the same as other large national retailers, and they had the specific grill I wanted in stock. I would not order from them again. I placed my order on June 2. They said it would ship in 24 hours. It did not. They gave me an anticipated delivery date of June 9 to June 12. That was missed. They emailed me to apologize for missing the ship date and told me they would contact me with an updated shipping date. They never did. It finally shipped on June 7, and delivered June 16. While assembling the grill one of the internal shelves was bent so I needed to take a pliers to it to get it installed. It will work, but like many others leaving reviews I received a damaged product. read more

Absolutely terrible delivery service Bought a grill and waited weeks being given the runaround on why it had not arrived. I ended up canceling and asking for a refund because their best excuse was that the delivery service could not find my address. I literally get mail and packages daily at the address and you can find it on Google Maps so that was the dumbest excuse ever. read more