I've made several purchases from BB Simon in the past without issue, but my most recent experience has been extremely disappointing. Around June of last year, I placed an order through a customer service rep for a dog collar and belt for my daughter. Within one week of wearing the belt, stones began to fall out. I let it slide at first, but more stones continued to fall. I reached out to customer service, and they offered to replace the stones. Instead, I asked them to send me the stones and the glue they recommended so I could repair it myself and avoid being without the product.
Fast forward to today -- the entire buckle on the dog collar has fallen off, as if it wasn't welded properly. Keep in mind, this collar is only used for special occasions, so it hasn't been through any wear and tear. When I contacted BB Simon again, a rep named Marca told me I'd have to pay $25 for a replacement buckle plus shipping and handling. I explained that I've had nothing but issues with both products since I received them and that I still have the email chain detailing the problems from the start.
Marca dismissed my concerns and even claimed that what I purchased "wasn't really a dog collar" but a modified belt. That's simply not true -- I ordered a dog collar through a rep, and BB Simon clearly offers collars on their website. She showed no interest in reviewing the email chain or acknowledging the poor quality I've experienced.
This isn't just about the money -- it's about the principle. It's been less than a year, and the lack of accountability is unacceptable. I've even posted a TikTok video showing my dog wearing the collar, but now I feel obligated to share my experience to warn others. I'll also be filing a complaint with the Better Business Bureau because this level of service and quality is not what I expect from a brand like BB Simon.
Their belts are beautiful BUT if you have a problem, be prepared for non response and bad customer service. read more