Made an appointment to remove my nail extensions and then have semi permanent put on. I arrived and they said they only had time to remove the extensions because she thought I wanted eyelash extensions removed. While standing there, another girl was getting her nails done and her technician told her she didn't have time to finish her appointment because the client reserved the wrong kind of appointment. Pretty interesting that this happened to me and another client within the span of 5 minutes. read more

My friends and I made a reservation since the 20 of February for the 12 of March for manicure and wine at 18:30. We asked for a confirmation of our appointment and we received the confirmation the 21 February from the company gmail address. Today, March 12 we went to the salon and found out there was no reservation for us. I showed the girl the email of the confirmation we received and she said they were not able to honour the reservation because the girl who confirmed the appointment is not the same girl that is in charge of the schedules so she didn't know about our appointment despite this being from a generic company address. So we left. This is very unprofessional and I will not be recommending this place to my friends. I would give zero stars but the system won't allow it. read more

Not a fan at all. The manager was this incredibly rude blonde lady hovering over the girls, nagging at them and far from pleasant with the customers. I wouldn't want to work for her. The ladies actually working were very pleasant, but never too far away from the matrons watchful eye. The prices are outrageous and the job is just ok. First time I've bled visiting a nail salon. There isn't any extra effort put in. No warm towel, no water offered, no magazine. It's just the bare minimum and it's overpriced. The two stars are only for the nice girls. read more

it was horrible. the staff didn't speak any other language than french and were very unpolite. the nails were disgusting and they didn't have any color options at all. just a few ugly nudes and reds. if you want good nails DO NOT GO THERE. they charged an awful lot of money. i never want to go back there again. read more

DO NOT GO !!!! That is an advise of a woman who would give the best and true advise after trying it. I m doing my nails since too long already, i ve been in different countries and so many salons but this ONE from far is the worst. My nails after 4 days they unglued. i could t even put my hand in hair to arrange it. I ve done the mistake of trusting them to make my lash extension: STUPID STUPID, i had a strong infection and i had to use a cream with antibiotic to put in my eye. I had to cut my lashes ... I should call the Protection of Consumer or there should be someone checking those "salons". First time when i made my nails there i had this problem and i went back to say that. They propose me to do it again but by another girl. The same problem, i think their products are not good or I REALLY DON T KNOW and don't care. PITTY !!!! read more

I would give it zero stars if I could. Their services are ok but not worth the cost and their customer service is terrible. I went there once to get my nails done and I had booked online. They then called me to change my appointment to 3 instead of 4 which is when I booked for it online. However, when I got there they did said they did not have my appointment and they were quite rude and unprofessional about it. I then showed them the conformation of it on my phone and they then told me that it was for 4 but I told them that they called me to change it. They then let me have my appointment but were quite rude and judgemental when they were at fault. It was slightly painful getting the gel nails and I would slightly flinch when the nail tech got rough with filing them but she just moved my hand back into place and continued. She should have held the nail down when filing but she didn't. Also they did not wash my hands before starting which considering the price and the fact that I was getting gel nails should have been done. Their supplies was clean so I decided to make another appointment with them, thinking that the bad customer service was a one time thing. I made an appointment for Friday the next week. However, I broke one of my nails so I wanted to reschedule it for Thursday. This could only be done over the phone. I was concerned that they were going to say the same thing last time, that they didn't have my appointment if I did it over the phone without proof so I messaged them. However, I never got a response back so I decided to call. On the phone I was very clear about the situation. I had them repeat my name and the appointment time and details. They repeated it to me correctly so I knew that they were perfectly aware of the situation. I live about a 30 minute train ride and a metro ride away from this salon so it is kind of out of my way. I was nervous that they were going to be difficult about me rescheduling my appointment but the person on the phone had all the details. Later in this day I also had to go to an event so it was important for me to back on time. WELL, I get to the salon and to no surprise I was not treated respectfully. They were not welcoming and when we tell them about my appointment they deny having it. I explain the entire situation and how difficult it was to get here and the major inconvenience that it would have been for me to make it all this way for nothing. They then figure out that apparently the lady who we called to reschedule the appointment did not write it down. It was entirely a fault of the company and they were not apologetic about it. Which I find unprofessional. They did not offer to make up for it in any way, such as giving a discount or something. I cancelled my appointment with them for the next day as they are not worth the trouble. Seeing other reviews this is not an unusual experience. Never going back. AWFUL read more