We wanted to get manicures and pedicures as a reward. A prize for our hard-work. A pamper session for two friends catching up. As it turned out, our experience at MyBar was horrific. The service appalling. We feel mistreated and stressed. We are so indignant at how other customers were treated. Who will answer for this horrible service?
Our appointment was booked a week in advance and we arrived giddy with excitement at 6:00pm sharp. We were received poorly and told to sit and wait. We never offered a magazine, nor a beverage, nor a warm welcome.
Out of the two women at Mybar, the first and older woman quickly pretended we had booked express services instead of complete manicures and pedicures and complained non-stop to her colleague about her other colleague who was sick and had left them in the lurch.
After 20 minutes, my friend was seated and her feet were place in almost-cold water which went on to become even colder by the time it was 18.57 and the younger mybar girl walked up from an eyebrow threading walk-in to announce she was ready to do the pedicure. When we told her it was outrageous and that we were leaving, she started to argue that it hadn't been that long instead of apologizing.
My nail varnish session-by the older woman was rushed, uncomfortable, she tapped her fingers angrily when she wanted me to dry my nails in the UV machine and made passive-aggressive comments all the way through.
When I said it was just a matter of calling us to either cancel the appointment or not taking more clients than they could handle, her only response was that they didn't have time to make the call. They did ironically have time to:
- take 4 new walk-ins while we were seated.
- She also had time to berate a client for using a plug to charge her phone, till the client, who had already been waiting for over half an hour left.
- and time to make the other clients so uncomfortable that they simply exchanged miserable looks, stayed silent and left as soon as they could.
- talk in Arabic to her colleague while her other customers talked in French.
- pretend she did not understand when I translated from English to French for English-speaking clients who had arrived for appointments but who were told rudely to return or wait.
They have an "only cash" handwritten sign, which required I borrow money of my friend to pay for my rushed, uncomfortable service. I feel cheated out of the money. Especially since each time a new walk-in would come in she would explain that my nails were a quick affair that only required ten minutes of her time.
I am very sorry for both the employees if they were stressed at the amount of clients coming and going. I understand that they felt overwhelmed because they were short on staff. However, this should never be an excuse to mistreat clients so badly. On the contrary, we were in such a great mood and looking forward so much that we easily could have waited happily with good communication and good service! We did not have to pay the price for their bad moods.
In a service industry having such awful service makes no sense at all! Are they closing soon? Only this would explain such lousy treatment.
Pity we can't give them 0 starts! read more
