Made an appointment to remove my nail extensions and then have semi permanent put on. I arrived and…read morethey said they only had time to remove the extensions because she thought I wanted eyelash extensions removed. While standing there, another girl was getting her nails done and her technician told her she didn't have time to finish her appointment because the client reserved the wrong kind of appointment. Pretty interesting that this happened to me and another client within the span of 5 minutes.

My friends and I made a reservation since the 20 of February for the 12 of March for manicure and…read morewine at 18:30. We asked for a confirmation of our appointment and we received the confirmation the 21 February from the company gmail address. Today, March 12 we went to the salon and found out there was no reservation for us. I showed the girl the email of the confirmation we received and she said they were not able to honour the reservation because the girl who confirmed the appointment is not the same girl that is in charge of the schedules so she didn't know about our appointment despite this being from a generic company address. So we left. This is very unprofessional and I will not be recommending this place to my friends. I would give zero stars but the system won't allow it.

Since the other reviews are in French, I thought I would leave one in English for fellow travelers…read more I'm only visiting Brussels for nine days for a business trip. My hair was a mess after the long flight from California and I needed a good stylist. I found this salon not too far from my hotel. The junior stylist who washed and blew dry my hair was so good that I didn't need to do anything for the first few days of my meeting. I came back the day before my departure to get color and cut. I was overwhelmed with the results by the senior stylist (there seemed to be only two women there). The price was very reasonable compared to what I pay in CA. I don't know if they speak English but I was able to communicate with them in my very limited French and hand gestures. I am definitely coming back during my next business trip here!

From the owner: Salon de coiffure au centre ville de Bruxelles, spécialiste en coloration et en coupe à sec…read more Salon de coiffure étoilé par L'Oréal Professionnel.

I'm afraid this place is not for me…read more I've got a Groupon for a manicure + pedicure. As I arrive the owner asks if I want to get nail polish applied as well. I try to turn down the offer, she insists, even trying to get me to choose the semi-permanent one. Through all this she never mentions this involves an extra cost. Mind me, I know it will be, as I've read well my Groupon in advance. However, I personally don't appreciate when a client is not told explicitly "would you like this? It's a supplementary service to what is included in your voucher". As I got a Groupon to try this new place out, I finally decide to go for the extra, and have regular nail polish, but only on my toenails. Well, the nail polish used was old and half dry, with the result that the colour could not be smoothly applied and it appears blotchy and irregular on my toenails. I got charged anyway for this. A few other remarks: - the room where I got my manicure and pedicure had an unclean floor and was cold - as I got up from the waiting room to start the treatment, the owner stopped me and told me she had to check my groupon because I was using it on its last day of validity and she had to make 100% sure it was not expired. I just felt like a half-criminal who would be kicked out if her perfectly valid voucher was not working (for no reason other than a technical issue with Groupon I guess). I understand that profit is a businessman most important thing, but at least a minimum of client oriented interest wouldn't hurt.

From the owner: institut de soins et de beautéread more

The place looks fancy, the crew is friendly but the quality of the nail bar is terrible!!! My…read morefriends and I had our nails done on Saturday (7:30 pm) and the three of us asked for something different: a French manicure for one, semi-permanent for another and a simple nail polish application for me. The brand is OPI. On the same evening, the nail polish already started to chip!!! I had to remove it a few days after. the situation is the same for my friends. Apparently it's not common to apply any top coat after the nail polish. With such a poor quality service I won't get back! At least when I apply some nail polish at home it never chips that easily because I put top coat. I feel like I've wasted my money!!!

We wanted to get manicures and pedicures as a reward. A prize for our hard-work. A pamper session…read morefor two friends catching up. As it turned out, our experience at MyBar was horrific. The service appalling. We feel mistreated and stressed. We are so indignant at how other customers were treated. Who will answer for this horrible service? Our appointment was booked a week in advance and we arrived giddy with excitement at 6:00pm sharp. We were received poorly and told to sit and wait. We never offered a magazine, nor a beverage, nor a warm welcome. Out of the two women at Mybar, the first and older woman quickly pretended we had booked express services instead of complete manicures and pedicures and complained non-stop to her colleague about her other colleague who was sick and had left them in the lurch. After 20 minutes, my friend was seated and her feet were place in almost-cold water which went on to become even colder by the time it was 18.57 and the younger mybar girl walked up from an eyebrow threading walk-in to announce she was ready to do the pedicure. When we told her it was outrageous and that we were leaving, she started to argue that it hadn't been that long instead of apologizing. My nail varnish session-by the older woman was rushed, uncomfortable, she tapped her fingers angrily when she wanted me to dry my nails in the UV machine and made passive-aggressive comments all the way through. When I said it was just a matter of calling us to either cancel the appointment or not taking more clients than they could handle, her only response was that they didn't have time to make the call. They did ironically have time to: - take 4 new walk-ins while we were seated. - She also had time to berate a client for using a plug to charge her phone, till the client, who had already been waiting for over half an hour left. - and time to make the other clients so uncomfortable that they simply exchanged miserable looks, stayed silent and left as soon as they could. - talk in Arabic to her colleague while her other customers talked in French. - pretend she did not understand when I translated from English to French for English-speaking clients who had arrived for appointments but who were told rudely to return or wait. They have an "only cash" handwritten sign, which required I borrow money of my friend to pay for my rushed, uncomfortable service. I feel cheated out of the money. Especially since each time a new walk-in would come in she would explain that my nails were a quick affair that only required ten minutes of her time. I am very sorry for both the employees if they were stressed at the amount of clients coming and going. I understand that they felt overwhelmed because they were short on staff. However, this should never be an excuse to mistreat clients so badly. On the contrary, we were in such a great mood and looking forward so much that we easily could have waited happily with good communication and good service! We did not have to pay the price for their bad moods. In a service industry having such awful service makes no sense at all! Are they closing soon? Only this would explain such lousy treatment. Pity we can't give them 0 starts!