Worked with the bank manager Melba on a construction loan. After I was approved, they were in…read morecontact with my builder and it was an easy process throughout the entire build. My loan rolled over into a regular mortgage and now I'm making payments. I would definitely recommend a home loan or a construction loan with Capon Valley Bank.

absolutely the worst run bank branch I have ever dealt with. Extremely unprofessional staff; the…read morebank manager Heather is worthless. I do not even understand how a branch could be so poorly run and stay open. I guess customer service no longer matters.

Had to reduce my Jetta's oil and reset the oil change light. They helped me do both relatively…read morequickly and free of charge. Nice waiting area and surprisingly sophisticated reading material as well.

Tell me why I had to wait TWO AND A FUCKING HALF hours for my oil change. This has happened every…read moretime I have come here (3). There was NO ONE else at this establishment, other than an elderly couple. I had an appointment at 10am and didn't leave until after 12:30pm. I KNOW in my heart and soul it is because me and my friend are young girls. FUCK YOU BEYER VOLKSWAGEN. WHAT ELSE DO I NEED FOR YOU TO BE ABLE TO FAIRLY AND EFFICIENTLY SERVICE ME? MY DADDY? YOURS?

I had what should have been a simple business banking relationship with the Truist branch in…read moreStephens City, Virginia, and it turned into one of the most frustrating experiences I've had with any financial institution. Due to unclear billing (no actual invoice, just statements), I missed a small annual fee on a business line of credit I wasn't actively using. Once I realized it, I made multiple attempts to pay it--only to be blocked by their system. I could see the account through my personal login, but couldn't take action because it required a separate business login that I was never properly made aware of. It took repeated attempts and back-and-forth just to figure out how to access my own account. Instead of helping resolve something that should have taken minutes, they revoked the entire line of credit. Their "solution" was to start over--credit pull, tax returns, full underwriting--with no guarantee of approval. This wasn't a credit issue--it was a systems and service failure. The bigger issue here is the complete lack of communication, confusing systems, and poor customer experience. This could have been resolved easily. Instead, it turned into a drawn-out mess that ultimately cost them a client. I've since decided to close both my business and home equity lines of credit and move to a bank that actually values its clients. If you're a business owner looking for reliability and clarity, I would strongly suggest looking elsewhere.

I completely agree with previous reviews. Never had issues with the IRS until Doug Mort did my…read moretaxes. What a joke! And he charged me all the money I got for stimulus check of $1600 for screwing up my taxes!

This office is a joke. Doug is rude, and a liar. Do yourself a favor and shop around for an…read moreaccountant, you will easily find someone who is cheaper and knowledgeable about taxes. So disgusted with their business practice, and the way they treat people.