Yesterday after hours I had an issue logging into my account, as the new system requires a password…read morechange every 6 months now. I am a technophobe and I could not get the new password to set correctly. After several attempts, nothing worked, so in my frustration I left a poor review. I had a cheerful call from a bank representative this morning (even after she had read the review!) and she walked me through it until I got it right. I have paid my bills and all's right with the world! I do appreciate her cheerful attitude in the face of a frustrated customer and I do like banking with FRFCU. We have been with them for years, and they have always gone the extra mile to help us whenever we've had issues, which has been seldom, and usually not things that are their fault.

From the owner: Chartered in 1949, Front Royal Federal Credit Union began its tradition of "people helping people"…read moreto save regularly and provide a source from which to borrow at low interest rates

We've been with this bank for some years now and they've always been wonderful! The employees are…read morealways professional, friendly and so helpful! Recently, I called to ask about how to set up a fund raising account and instead of referring me to another employee she did some research and called me back to tell specifically where to go to set up the account! That's the hometown service they provide!

I hate Wells Fargo but this one bank made me almost change my mind about closing my account. They…read moremade it super easy to close my account! We were in and out in 5-10 minutes the tellers were absolutely amazing!

I used to have Wachovia for years. Had checking, savings & a credit card with them…read more When Wells Fargo took over, my 8k limit card, with a zero balance & not one single late, was dropped to $2k with no notice & absolutely no explanation. I shreaded their crappy card & will wait for them to get the hint & close my credit account. I also closed out my checking & savings acct. They treat the customers of the companies they take over like crap. I can put & save my money anywhere. Went with Navy Fed. They gave me a card with a $25k limit & an 8.9 interest rate.

We contacted FR Federal Credit Union when we realized we could get a much better rate for a car…read moreloan with them. Our experience with the tellers, the assistant loan officer, and Brenda Way, the loan officer, couldn't have been better. Brenda particularly knows her business and is very efficient, besides being very friendly and accommodating. It was a very positive experience for us and we highly recommend them! M & M

I am not a Royal Front FCU member, but Amber (Loan Supervisor) went above and beyond helping…read moreresolve a problem with a member's lien release on a vehicle title. She went above and beyond, even staying late. The customer service was excellent and if I live in the area, I would be considering moving my accounts there.

Don' bother with this bank unless you feel compelled to let your banking institution know you are…read morestill alive every 6 months! Yes, that's right. This bank sends you a letter that you must sign every six months unless they see activity in your account. If you don't acknowledge the letter, this bank will begin taking fees from your account until you do or by law they must turn your holdings over to the state. This gives them about two years to pick your account clean like a buzzard, under the guise of "fees". There is no end to the audacity of bankers these days. Yes, a lot of banks do this, but every 6 months?!!! There are very few people or institutions that require us to check in with them every six months. Is this some sort of banking "watch list" or what?!! Ha. Do your banking elsewhere.

The people at this bank are the nicest, most polite and courteous people I have ever found at a…read morebank. I went in to get something notarized. After a brief wait, the nicest gentleman came out and quickly took care of me. Then, to my surprise, there was no charge! That was such a pleasant experience, I decided to bank with them. If they can treat a non-member that well, I can only imagine how well they treat their customers. You're not just a number, like many banks.

Visited the Front Royal branch on a Wednesday evening. After waiting for about 30 minutes I was…read moreasked to come back the next because the services I needed was going to take a long time. The following day I tried to get help opening a business account and was completely lied to. Darlene is completely useless. She was very short with me and her demeanor was not welcoming at all. I will not be visiting or doing business at this branch ever again.

Ridiculous fees. They just stuck me with 200.00 worth of fees for accidentally going 28.00 in the…read morenegative. claiming a fee for each individual item. They are a fee hungry money vacuum. Not a safe place to do banking.