Very friendly staff, especially Tariq and Cecielia. We needed a new bank and wanted one close by…read moreafter realizing USAA was too big to care about us anymore. We are so glad we found this bank and branch after a month of research. Always friendly and they treat you like family. So convenient and transactions take minutes not days. Best bank we've been with in along time.

Terrible management, even worse customer service. The systems are ALWAYS down, app never works, and…read morethe staff is always full of rude remarks when asked why their systems are faulty 24/7 bank elsewhere. Not even worth your time to look into

Terrible, it used to be a family oriented environment, now it's turning in to one of those big…read morebanks. Difficult to get an explanation, to many changes, hard to understand with they doing. I ll close my account and find a better bank, like suggested on other reviews.

My experience was very similar to other reviews. See other reviews…read more I think management classes could help, as well as regular "surprise" check ins with upper management, and listening to employee concerns, to witness company culture.

They called me this morning to tell me they had a charge coming in that my account wouldn't cover…read moreand would I like for them to refuse the charge? I was so surprised and delighted they would do this rather than just refuse the charge and charge me an overdraft fee! I said thank you for letting me know and that I'd make a deposit today to cover it. Bank of Clarke County gives excellent service--just like a small, hometown bank. I've been banking there for over a year. They know me, they care about me, they go the extra mile to take care of me. Low/reasonable fees. Just awesome!

Nice, friendly people that were very helpful with the opening of my account. Competitive HELOC…read morerates as well.

Do NOT bank with these people! Horrible horrible HORRIBLE customer service. Deposited a cashier's…read morecheck from Wells fargo- a better bank then BB&T and they put a 7 day hold on it! The cashier's check is supposed to be like Cash! And then they refused to give me my check back! Fuck bbt

I had a bad experience where a BBT bank staff member at this branch was critical, rude with a bad…read moreattitude instead of being cooperative with us. She continued to sink her claws into us with critical and negative comments instead of helping us with next steps forward. I left the bank feeling absolutely deflated. Not what you'd expect from simply visiting your bank. I want to work with someone's whose cooperative and moves us in the right direction.

I walked into the downtown branch today and had a very unusual request where a bank official was to…read morecall my credit card company to unblock my card. A young lady by the name of Barbara was so sweet and supporting in my request she went ahead and did it for me. And it actually worked! It was a wonderful experience and I walked out very happy indeed. I need now to open an account and become part of this nice family. Thank you, Barbara and thank you to the teller who went and retrieved her for me.

I love my bank. I have been banking here for years and they are always great. From the loan…read moredepartment to the bookkeepers... best banking service in town!