Do NOT bank with these people! Horrible horrible HORRIBLE customer service. Deposited a cashier's check from Wells fargo- a better bank then BB&T and they put a 7 day hold on it! The cashier's check is supposed to be like Cash! And then they refused to give me my check back! Fuck bbt read more

I had a bad experience where a BBT bank staff member at this branch was critical, rude with a bad attitude instead of being cooperative with us. She continued to sink her claws into us with critical and negative comments instead of helping us with next steps forward. I left the bank feeling absolutely deflated. Not what you'd expect from simply visiting your bank. I want to work with someone's whose cooperative and moves us in the right direction. read more

I had seats in the 7th row to the Jonas brothers concert and they wouldn't let me purchase bc they thought it was someone else. So now I don't get to see joe jonas's beautiful face as close as I was going to. read more

Awesome bank! We got our mortgage through them & dealt with Kathy Kester. She was amazing to deal with & we will continue to do business here. read more

I am in the process of moving my account to a different financial institution because BB&T management stopped caring about small depositors. (Not me - I maintained a mid-5-figure balance in my checking account with them.) My son had opened a small account there that was supposedly a "free" checking account. A few months later the bank apparently changed the rules on this account, charging a fee for a balances under $1000. My son hadn't been using the account and didn't notice the fine print in with his statement, and was dismayed to learn that his account was overdrawn - the bank fees had eaten up his initial deposit and now he owed them money. Subsequent discussions with bank employees and the bank manager were of no help - they wouldn't even let him close the account unless he paid their fees. Bottom line, if you are a small depositor, you're probably better off at a credit union or a small local bank that cares about its customers and community more. read more

I only have a mortgage with BB&T so I can only speak on that. I used Matt Rexrode out the the Alexandria, VA office and he was fantastic!! Great experience from the first phone call to the closing...Nothing bad to say about my experience with BB&T. read more

If you are the type of person that needs some time in your day to stay quiet and meditate or compile a "to do" list in your head, or just think about stuff, this BB&T branch is for you. It is in a fine building and has a beautiful lobby. There are eight or nine teller stations (five up front and three or four in the rear (for drive in customers)) and this is the problem - there are only two tellers on duty most of the time - occasionally there are three. Every time I go in to deposit a check there is a six to ten minute wait. This is where you get to meditate and plan, on line waiting for service, if you aren't fuming because you have other business to attend to elsewhere. Today, after a ten minute wait I deposited my check and walked in to a manager's office and let loose, telling her that I'd be on Social Media tonight warning folks about the lack of service at this bank. The manager followed me into the lobby, pointing to the tellers and commenting on how hard they were working. I responded - loudly and to thumbs up from the other customers - that the problem was obvious - there aren't enough tellers on duty and never are. So, if you need a time and place to kick back and think and do nothing, this bank is for you. read more