Great service. Very accommodating. I like it because the community owns this bank. No rip-offs on…read morefees.

From the owner: SECU ("see-Q") is Maryland's largest credit union. Over 230,000 customers (called members) rely on…read moreus for their everyday financial needs - including checking accounts, credit cards, mortgages and auto loans, as well as financial education. Most Marylanders are eligible to join.

It is a rarity that I need to do banking at a bank or ATM anymore. However, I found myself in need…read moreof depositing a check while en route to a destination. I was on my way back home and looking for a bank that would allow me to deposit via drive up ATM. I was a little over halfway home and after stopping for fuel noticed this branch across the street. Access to this branch is from the side street and not the main road running through this area. What could have been a quick stop doesn't really turn into that because of the traffic signal at the intersection. Finally in the lot I pulled up to the ATM, insert card, few taps of a button and I was ready to insert check. The machine took a moment to process the transaction, but it went through. Good enough place to do your drive thru banking if need be.

Unhelpful. Even with investments in this bank, unable or…read moreunwilling to notarize documents for a long-standing customer.

Oh how I miss Sandy Spring Bank! My family and friends have all banked with them for over 20 years…read more Once they were sold to Atlantic Union Bank they were ruined. Nothing has gone right with us since the changeover. My husband has tried three times to set up bill pay, and every time it says everything is all set, we end up getting a notice from the utility companies that our bill wasn't paid. Just received our tax forms and they make no sense at all. Not one thing has gone right since Sandy Spring Bank was sold to Atlantic Union. Plan on closing all of our accounts as soon as possible. So are a lot of our friends. What a shame. Guess the days of a local bank where you actually knew the people you were dealing with and had a rapport with them are over.

This is a two or three-star review of the bank that replaced Sandy Spring Bank - Atlantic Union…read moreBank. Unfortunately, the merger that occurred has not led to anything positive. Services have disappeared, and while new staff are trying, they do not have the expertise of the people who used to be in the branches of SSB. Services which every bank should have - for instance, access to online tax statements, or available pictures of checks on statements (either on or offline) are not available. Records which should have been available after a merger are not available to customers - unless they go into a branch and get written records which are not complete. Sandy Spring was known for its very good customer service. That has not transferred to the new entity. Like I said - the new management is trying. But I'm not at all sure how much longer I'm willing to try to make a banking relationship work.

Great service professional and friendly. Located on the heart of Alexandria. They speak English and…read moreSpanish too. Highly recommended

This was a great bank with a excellent leadership team . The Frederick community lost a great local…read moreinstitution when they were bought by another bank .

I went inside to speak to a teller about switching my savings 360 to a high yield savings. She told…read moreme they only have one Savings Plan and rushed me away. That was a big fat lie because when I called the Capital One number they directed me how to do it online

mixed up bank. A few are helpful most are a don't bother me. Their "regulations" appear to be it…read moredepends on who you happen to talk to. One does things one way while another does things in a completely different manner and when I asked why was told that is the way it is or "that is government regulations" but it doesn't seem to be "government regulations when you are doing exactly the same thing with a different teller. So you never know what you will get.

Just ok. I was having problems with my former bank (M&T), so I switched to Wells Fargo. So far…read morethey haven't screwed up my account, so already they are doing better than their competition. There are some problems/annoyances, however, as I suspect is the case with probably all banks. When I came in to open my account(s), I wasn't given the option of looking over the various types of products. I was only told which one was "right for me", based on the questions asked by the customer service rep. Ok, fine, sounded good...but then when I got home and looked over the info, it was NOT what was explained to me: charges for this, that, minimum balances/deposits that I was not informed of. Not that big of a deal since I was able to call the 800 number and talk to a rep on the phone who switched me to a better product for my needs. Still, it would have been nice to not have to take this extra step. The other annoying thing is transactions take FOREVER to show up online. For example, my credit card is already showing that I paid them from my Wells Fargo account (electronically), yet my Wells Fargo account doesn't show the transaction, nor is it reflected in the balance. I'm used to stuff like that being almost instantaneous...and in this day and age, there's no reason that it shouldn't be.

I am sitting in here for an hour due to the teller incorrectly processing my line of credit…read morewithdrawal. Lyly didn't know what she was doing and processed 2 withdrawal transactions on my account, and now my account is showing zero. Yes, because she withdrew the money but didn't give me any money. I asked for branch manager...welp he left for the day. Whyyyyy ‍ This is ridiculous wells fargo!! Now I am on the phone talking with 800 number line to get this mess straightened out, in wells Fargo bank.

Onto the next episode of vehicular banking. This is basically my first one on the road. I had an…read moreupcoming convention for work and it was in DC, so for me to travel by car I was going to just stop at a bank when I made a pitstop. I usually stop in Frederick on my way down because I know there are multiple good eateries. I'm more accustomed to the banks back around home and not so sure about other banks outside of my home state. So beforehand I made sure to do a search to where some banks were that would give me an idea to make sure I didn't go too far out of my way. I kind of had a deja vu moment when I came here. A few years prior I was in this plaza on one of my trips. However, I had never been to this end of the plaza. I pull in and make my way to the ATM. Being from Pittsburgh area, this just felt like a nod to home while heading out of town. It was simple and convenient. The place was setup to work with the plaza and allowed for a fairly quick stop before I got back onto the highway to continue on my way.

Freddie was awesome, professional, friendly and very patient during our latest visit to NFCU's…read moreFrederick branch. I appreciate the excellent customer service!

A very professional and courteous financial group. Many different options to choose from and…read moreknowledgeable, well trained staff. 100% confidence level.