I'm giving Bayside a two, because I love the therapists. I am sorry to say I am having an issue scheduling an appointment. It turns out Bayside was never able to bill my insurance from when I saw them months ago. I've seen them in the past and they had no issues billing my insurance. I don't know what changed. There is an 800 number on my insurance card to call for these exact reasons.
Instead, when I called needing more PT for a new issue, the main concern is my billing. It's Friday and I've been trying to get scheduled all week.
I feel I am being punished, because they weren't able to bill my insurance correctly or contact me in a quick fashion to resolve.
Also when I went to do my final evaluation for my last PT, this same individual told me a particular therapist didn't see any patients after 3:30pm. I know this isn't true, because I was doing therapy two times a week and saw this therapist seeing individuals with 4pm appointments.
My choices are limited, but I am going to try a different PT service going forward. read more