They were very professional and yet friendly. They did an excellent job!…read moreMy overstuffed chair looks like new! Carpets are now fresh and clean. I would recommend this company!

Super nice, and informative guys came to clean my carpets before my baby was born. They answered…read morequestions from me and my husband, and gave us good advice. There were stains I was sure they couldn't get out, but they did it! They actually lifted marks off the carpets that our apartment management told us were impossible to get up. It was a fast, easy process and I'm super happy I chose this company. I feel confident my carpets are clean enough to bring my newborn home to.

Joel and his crew are the best! They're extremely knowledgeable and did a fantastic job stretching…read moreand professionally cleaning my mother-in-law's carpeting. I highly recommend them!

They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

We just bought a new house and our kitchen flooded a couple days after moving in and caused serious…read morewater damage. PuroClean came to our rescue, going above our expectations, and got our house and life back on track. I would like it to be known that when the insurance company was being difficult and adding to an already stressful situation, PuroClean always came thru, did their job, and treated us right. From our experience, you can count on PuroClean. Thank you so much PuroClean!

I shout out to Bob at Puro clean. Our insurance company called him for me to address an issue of a…read moreflooded basement at my parent's home when I checked on it. I check their home as we moved them into assisted living a couple of months ago. I check it weekly and being out of town, was beside myself. Bob himself came to help me with the initial pumping because his teams were all busy and could not get there until the next day. He was able to help me get most out so the plumber had a way to get the sump pump repaired. Great customer service all the way!

We received above and beyond customer service from Elite Restoration owner and workers. After…read morecontacting them fairly late at night, the owner was over right away the next morning to assess damage and start the process of cleanup. There was excellent communication and follow through. Everything was made simple with our insurance company which was greatly appreciated! I would definitely recommend this service to anyone looking for an honest, straight forward, complete, and friendly company to help with their restoration needs. Hilary H.

From the owner: Call for water and mold damage restoration.read more

Wasn't impressed when he pulled up in an old van. Very direct and condescending. Would not want…read moreto work with someone like that at all. And this is the response I get from him via text. Stay away!!! Your house smells like a giant animal turd be happy I even walked in the door. That was the lowest thing anyone's done to me in 33 years of working my business I hope everything turns to mold you deserve it.

Todd was called in to clean and paint . His employee flushed a cleaning rag down the toilet which…read morestopped our pump and flooded our basement. Carpet and floor tile were flooded. All he wanted to do was dry out the basement and not take out carpet. He was to move the appliances and wash floors. He didn't wash under appliances or walk in closet. When I questioned him he said he was done and not coming back and if I didn't pay him he was going to collections. This buisness was not professional. I would not recommend this business. Do not use this company.

First off, I never actually used ServiceMaster's services as we decided to try a different route in…read morecleaning the cigarette smoke out of our "new-used" leather couch. I'm rating them five stars in their customer service and communication. I spoke with Eileen a few times over a couple days and she was wonderful. She spoke with members of their team and asked many questions in order to get me the most accurate quote and to find out which route they felt would be best to take and why. I never felt like a bother or annoyance, I felt like a priority. Based on this, I wouldn't hesitate in recommending them or using them in the future.

Service Master Green Bay is dishonest and does not pay its people. DO NOT SUBCONTRACT FOR THIS…read moreCOMPANY! THEY DO NOT PAY! I am an HVAC contractor who did and emergency job to thaw out a building that was froze up. I used my tools and supplies 8 months ago and they still refuse to pay me. For homeowners hiring ServiceMaster, know that contractors and subcontractors CAN PUT A LIEN ON YOUR property for unpaid work and supplies until it is paid. This company will do everything in their power to get around paying people.. lying and cheating is their bottom line to stay afloat. We are very disappointed. This a for a job done in LaCrosse, WI - 403 West Ave. South.

highly recommend Patty and Bruce at Freedom Restoration for water damage issues and flooded…read morebasement cleanup in Appleton.

Bruce and Patty run a family business and they deliver hard work at an honest price. I flew to WI…read moreto settle my deceased fathers affairs and his house had several major issues. The place was dirty but there were also sewage and mold issues. My dads house now looks amazing and Freedom Restoration played the lead role on this effort. I will be forever grateful - they made a huge difference in my life.

JG Home Improvements was secured to make repairs to my residence in Green Bay, WI. I paid the…read morecontractor $15,000 total ($5,000 initially to start work and another $10,000) for services that had been performed and also services that were promised to be performed. In the midst of this process it was determined I would need a homestyle loan which requires specific documentation from the contractor as well as the oversight of a certified inspector during the remaining repair and renovation. The contractor would not comply with what was needed for me to proceed with the loan process. He did provide us (myself and the inspector) an invoice breaking down the funds I had paid ($15,000) and the work completed against those funds. The inspector, who is an experience contractor went through the property to assess what actual work had been done. In some cases, work was claimed to have been done that was not (e.g. claimed to have painted when the property was gutted and there was no way anything could be painted, among others) At one point the contractor asked me for more money, which is when I paid the second payment of $10,000 which in an email he stated would "go toward some mechanicals", which never took place. Not sure how he applied those funds. After the inspector appraised the work done in a very detailed line by line report, it was clear that I was owed approximately $5300 based on what I had paid. I sent this information and request to the contractor by certified mail and also emailed to request the refund, which he has refused to give me. The numbers are more than fair and accurate, I have clearly overpaid for the work done as verified by the construction inspector Doug Hoerth, and I need to receive the refund owed as soon as possible. I have provide them several very gracious opportunities to make this right, however they refuse. I am not asking for all the money back, just a refund on work I paid for that was not done.

Lack of compassion. A sales person from this company showed up at my grandpas house during a fire…read moreand proceeded to hand a business card to my brother after my grandpa was having cpr done on him and then loaded in an ambulance. Not sure what type of people you have working at your company, but you tried to get a sale when someone tragically died. It is actually disgusting that a person can sit and watch someone get cpr and proceed to try and push through with a sale. I would hope you reconsider how you get your sales because showing up at the fires when people are experiencing a tragedy is an awful and heartless way to do it.

I can't praise SERVPRO enough. We had a "flood" in our place this morning that required extraction…read moreof a large area of completely saturated wall-to-wall carpeting. I called and talked with Dylan who returned my call in about 5 minutes to tell me he was sending Julian to help us out. Julian did a fantastic job in addition to being very polite and helpful in explaining things to me. I'd like to add that we had a flooded basement about 20 years ago and SERVPRO promptly took care of that mess for us, too. They are competent and professional in every respect. I highly recommend them!

Aug 12: I had a my first stroke and was at OSF St Joe's and later transferred to Northwestern on…read morethe night of the 13th, because I had a craniotomy for brain bypass on 8/4. Aug 13: A microburst hit Bloomington and causing extensive damage on the roof, and subsequent water damage in the living room. The external damage was mitigated by local help and Dale Nafziger. Servpro was called after a claim was filed with Country Insurance (They were amazing). Aug 17: ServPro came out and demanded that my frail dad paid my insurance deductible to them before they can start work. Hmmm, since when are deductibles payable to contractors? My dad paid....of course. He wanted to mitigate and prevent molds. Aug 20: They left boxes so we could "start boxing my things," instead of telling us not to go to the living room as it might cave in anytime. Well, I did not get far, I just got out of the hospital and we my daughter is allergic to mold. Auq 21: They finally started working on the house. Told them they need to remove the floor boards as they were saturated with rain water. They apparently DO NOT keep documentation of what they pitch and what they box. Goodluck remembering what belongings you have, Althea, in the middle of your stroke recovery. Aug 22: The dumpster which I had to insist on having, still not available; and when it finally came, it was never used. When the dumpster was picked up, contents weighed 300lbs; the rest of the trash were on my front lawn and it remained there until September 9. The trash consists of black bags upon black bags of roofing materials, insulation, dry wall, and the hardwood floor and baseboards. Aug 25: I discovered mold in the basement that spread to the ceiling from the affected floor right above it. Yet again, it was not deemed a priority to remove the floors. The project manager was insisting the whole time to that they can restore said floor. Aug 28: I had my second stroke and was in the hospital until the 31st. I went home to my parents' home after. Sept 3: I went to water the plants at my house and check on Servpro progress and found that my house was broken into. The door was kicked open, damaging the lock and the doorframe. Police called to filed report. A few retired Lego sets, some small electronics, signed football jerseys were among the things missing. We are discovering more everyday. On top of this, I find that the trash still have not been picked up and put in the dumpster. Sept 4-5: We picked up the remainder of the LEGO collection that have not been stolen YET and inspected the house more closely and found the appalling state of the living room and the fridge which they said will be treated with chemicals specifically designed to clean up fridges stank, had mysterious liquid residue, and flies. Sept 9: I went to check on my house, and made further accounting of the damagers with my new general contractor, and discovered the air conditioning was not working and had an HVAC come out to check. He found out the thermostat wires were pulled from Servpro pulling off the drywall. It was discovered the same day that while the dumpster was still there in the morning, nobody came back to clean up and do things right as they promised they would. Worse, all the black bags were ripped WIDE open and the contents were spilled all over my lawn. Animals couldn't not have done this wide open holes. Baseboards with exposed nails remain on the lawn/curb. The audacity of this company does not stop there. They are collecting $8200 for this "service" and when they realized they are going to have to fight me to get the money, they prey on my frail dad. They keep texting him, in the hope that he pays them. This is the second week that they have texted him, and not me, the property owner. If this was done to you, would you pay? Is this worth $8200? Awful work....