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    8 years ago

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    Southbay Industrial Hardware

    Southbay Industrial Hardware

    (53 reviews)

    $$

    Yelp review -- 0 star Title: Open on a holiday, but terrible…read morecustomer service and a threatening confrontation I stopped into South Bay Industrial Hardware today (Nov 11, 2025) because they were open on the holiday and I needed a can of Fix-A-Flat. The owner, John, completed the sale but the can I bought had a leak at the top of the hose -- something I've used before and never had an issue with. I explained that the tube looked tightly packed and might have been damaged in packaging, and asked to exchange it. Instead of listening, John stared at the can suspiciously and acted as if I was being dishonest. He reluctantly let me exchange it but warned that if the replacement didn't work I wouldn't receive a refund. He grew rude and condescending during the interaction, which was upsetting. After I left the register I said, while still in the store, "Thanks for not trusting me." He laughed. I regret that I used a bad word once I was outside. What followed was alarming: he came running out of the store and tried to grab the exchanged can out of my hands. He threatened to call the police and -- while I was recording from about nine feet away -- said into the phone, "she's right next to my face." At one point he would not state what he thought my ethnicity was, which felt explicitly hostile and discriminatory. I have video of the incident and plan to preserve it and report what happened. I'm sharing this to warn others about the poor, confrontational customer service and the intimidating behavior I experienced. I will not recommend this business based on how I was treated today.

    Staff was friendly and helpful in finding what I needed. I saw a weird review before going here, so…read moreI was skeptical, but I like the mom and pop feeling and they took care of me!

    Thee Cutlery - Horrible service. Don't come here.

    Thee Cutlery

    (19 reviews)

    $$

    Unacceptable customer service. I visited the store shopping for knives for my parents. Margot,…read moreMargeaux, or Margo, was the sales associate workings. She is a knife snob and the most condescending salesperson I've met. When asked questions directly, she responds with enthusiast jargon to make herself feel superior. The collection is okay, they have some really good stuff and some alright products. I'd rather walk a few paces and spend my money at Williams Sonoma. I am confident that this business loses a lot of money because of her poor attitude.

    I happened to be in the mall during my lunch break and found this store. They have a decent…read moreselection of knives and the guy behind the counter seemed friendly. I happened to have my $300 mid-tech folder on me and it was a bit dull so I asked if they sharpened knives. I was told that they had a guy who was in the "military" and was really good so I left my knife with them. I wish I had looked at the reviews here before doing that because my knife came back less sharp than when I left it with them. Problems with the sharpening: 1) I can feel the burrs on the blade edge - Either he didn't use a fine stone to complete the sharpening or he forgot to finish the knife. 2) I don't think he sharpened the entire knife, part of the edge that's near the handle of the knife has no burrs and does not feel any sharper than it was when I left it. 3) Blade edge at the tip of the knife is now uneven. I could of done a better job myself with the The Wicked Edge sharpening system. If you have a $100 set of cooking knives you got from Macys's and its been several years since you've had them sharpened this guy may be able to do a decent job but he clearly isn't capable of sharpening anything more challenging than a cheap piece of metal.

    BayShore Studios - buildingsupplies - Updated May 2026

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