1. Baylor Scott & White

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    Killeen, TX

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    Baylor Scott & White

    2.5 (2 reviews)
    Closed • 8:00 am - 5:00 pm

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    Robert Hansen, MD

    Robert Hansen, MD

    3.0(2 reviews)
    3.5 mi

    I am doing this review based on little river healthcare, the facility, as I did not interact with…read moreDr. Hansen himself. I scheduled an appointment for a young person with a fracture to meet with Dr. Hansen. The first available appointment wasn't until a week later, which was concerning because the ER that first identified the fracture recommended he be seen within two days. However, this was the soonest appointment we could acquire, so we set it. The receptionist took my contact information, the patient information, insurance info, etc. I called a few times within that week just to check if any slots had opened up. I also received appointment reminder calls a few days before. Throughout all of these conversations, no concerns were raised. Today, when we arrive for our appointment, we are told that neither Dr. Hansen nor anyone else at that facility accepts our insurance. And I'm stuck with a kid with a fractured arm, who should've been seen days ago, without medical attention. This is all time that could've served his well being and it's been wasted. I am pretty disappointed in the way the clinic handled this unfortunate situation. They didn't offer any corrective measures, suggest other physicians, offer to help us find another appointment; they didn't even take responsibility. The woman at the front desk just continued saying she didn't know why the scheduler allowed me to schedule an appointment with that insurance, that she was a floater...she couldn't even really tell me what the scheduler's role in the office was. She just kept telling me that she's not affiliated with the clinic, that the scheduler was filling in for her, that I wasn't the first one this happened to. Just trying to pass the blame instead of at least saying "this was a temp worker. We did a poor job of training her" or "we made a mistake entrusting her with our scheduling and we should've followed up with patients once we realized she was making mistakes" or something! But no, it "clearly" wasn't their fault since she wasn't a permanent worker there.

    As a football Mom, I have had my share of visits to Orthopedists with my son. Dr. Hansen is by far…read morethe best we have ever seen. His office staff is efficient, knowledgable, fast, and friendly. We were seen just hours after our pediatrician put in the referral. Dr. Hansen spent real time with my son, doing a thorough exam, and answered all my questions. He even reviewed the x-rays with my son and me, so we could see exactly what he was explaining. We never felt rushed. We got the x-rays and a cast right away, so the ligament was safe, secure, and could start healing, which gave me so much relief. My son never missed a minute of practice or a game which made him happy too! We had no trouble getting the follow up appointment, and we felt very comfortable and welcome when calling with questions. My son just got his cast off today, as well as another comprehensive exam to ensure the ligament had properly healed and were urged to call or make a follow up appointment if needed. The staff member who removed the cast joked around with my son and really put him at ease as she expertly wielded the saw, which he had been very nervous about. The entire experience was amazing! Dr. Hansen and Precision Medical Group are definitely the GOLD standard in sports medicine. Thank you Dr. Hansen!

    Baylor Scott & White - medcenters - Updated October 2026

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