I think her name was Amanda! Smooth with it. You won't feel a thing. She's extremely great at her…read morejob.

Amanda did a great job at providing patient centered care. She did an amazing job! I told her that…read moreI usually feel faint while getting my blood drawn, so she provided a chair to lay back in, a fan to blow air on my face, and talked me out of my anxiety. The procedure was fast and quick and painless for me. If I need lab work done, I'm definitely coming here. Thank you again!

Unprofessional atmosphere The tech used utility masking…read moretape after draw due to lab being out of the standard medical tape. Masking tape. Is what was frustrating was being unable to obtain my lab results. I called customer service twice and was assured they would be sent promptly. They weren't. I had to drive back to the location and retrieve in person. I will not use the location on Elms Rd again. I do not recommend this location.

It's not ok to have only one person waiting and you can't be helped. Didn't even ask how far I…read moredrove, absolutely no consideration. My pissing in a cup takes 15 minutes or less if your qualified at what your doing. I arrived at 5:36pm very unfortunate way of doing business! I would never recommend coming to a place of this nature for something so easy and you drove 30 minutes to get rejected with haste & no cares given. Great job Anylab!

This place is trash, I went in for a test this afternoon. I couldn't pee right away, as I'm 46 with…read moreprostate issues. So I told the Fat Ass male Nurse that was doing my test that I needed a few minutes to get things flowing. He told me that was fine. Then I go out to car that was parked right out front and drank a monster and came back in 10 minutes later ready to go. Then he tells me that since I left the building, that it's considered a refusal as well as a positive result. Turns out he called my PO as soon as I walked out the door. Yet I was never instructed to not leave the building.. Now I gotta come back tomorrow to do the test. Total BS!

If I did not need to do a required drug test for a new employer this would be a place a I would…read morehave stayed away from. Talk about being sitting in a place that you do not belong, let me just leave it at that. I would not recommend this place to anyone. Staff & patrons yelling at each other, the wait was unbelievable as staff members talked among themselves.

I scheduled a urinalysis for a drug and alcohol screening and the two staff members, Sylvia and…read moreAlicia, could not have been anymore friendly and nice, all the while maintaining their professionalism. This makes for a pleasant atmosphere.

Place is trash. Couldn't be seen because they had to do other things. Pretty much said come back…read morenext week.

Recommend you to call early morning first before waiting in office to set up appointment to be…read moreseen. Quicker service if you set up appointment, arrive early and bring all paperwork with you. Great and understanding customer service! Thank you for quick service!

The PCP bedside manner was not great at all she was not welcoming and seemed as if she just wanted…read moreto run up a tap on me

Get newer equipment and stop the outrageous fees . I would suggest you find another practice that…read morewill not harass you with sales phone calls constantly and shake you down for money at every turn.

Type of care was fantastic quality of care was fast and efficient office experience was the best…read more This hospital provided me with such fast and efficient care and service they are the best hands down in central Texas

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

April 2024, This was my go to ER in the past and always loved their fast, and no wait time. Today,…read moreI came in for sprain knee, and ankle. As I walked, they just finished mopping the floor and the lobby floor was so wet, they had the caution sign but anyone can fall if you're not careful. The wait took forever and I was the only one in the lobby. I thought maybe, the rooms were full, negative. I was the only one patient. As they take my X-ray, I was in pain trying to position myself and at one point I had to hold the plate on my stomach for them to take the X-ray. The nurse was nice and all but the machine looked like a dinosaur. The Dr and nurses in-charge was ok but the front desk girls was friendly. The highlight of this visit was their snack station.

Just bad customer service. Not with the front desk, but with the practitioners. This is the 3rd…read moretime, where I've waited for over an hour long just to be seen. Assuming that this appointment could have been performed over the phone. My time is valuable to me.

This is Michelle Beard in temple. I've paid an outrageous amount of money everytime I went for…read moreprocedure. All my payments are not there, they made me pay 25.00 a month for amount they say I owed. It's back to where it started from and I haven't been there. My insurance I had,sent me tons of paperwork saying I don't owe anything, IPA didn't turn all the paperwork in on time and it says on my insurance print outs patient owes zero. The Insurance said IPA is making me pay because insurance didn't pay them until they resubmit it. I have the paperwork and conversations printed out. They still taking 25.00 a month out after me explaining this to them. Insurance said they will cut a check to them when info is resubmitted. They also charged me when I met my deductible. I am sending a letter of ceasing my payments, they are not Authorized to take money from my debit card under this act, Any transaction attempted or processed after receipt of this notice shall be considered unauthorized, unlawful, and subject to dispute, and may constitute a violation of the Electronic Fund Transfer Act (15 U.S.C. § 1693 et seq.) and applicable state and federal law. This needs to stop now. If the certified letter doesn't make them stop, I will take it to court and ask for all my money back. If they stop now, I won't ask for the money they ripped me off of!!! Look at these stacks and stacks of papers since 2023 they been charging me, for something they didn't turn in on time. I talked to insurance, they said all my balances are zero because insurance didn't pay all that because IPA didn't turn in on time. They rip you off here, sketchy. Drs are fine, the office don't know their crap. I'm going to go to the bank also and give them a copy of certified letter. IPA can get into big trouble taking that out of my card after I went up there with paperwork and told them I do not Authorize my card to be used. I wanted them to make copies of what I brought, lady said take a seat 30 min later my dad come in and said he's going to be late to an appointment. We left. I've called them several times they argue and say I owe all that!!! Insurance says no I don't. Here's the stacks of proof and letter from IPA. IPA again I do not authorize you to take anything out of my account by my card. Do something now then I won't go on, if not y'all, my bank and attorney will get copies. I am really owed by check big time from yall. Do better!