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Advanced Pain Care

5.0 (1 review)
Closed • Closed

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4 years ago

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SignatureCare Emergency Center - Killeen - Interior

SignatureCare Emergency Center - Killeen

4.1(24 reviews)
2.7 mi
24/7 Availability
Available by appointment

Type of care was fantastic quality of care was fast and efficient office experience was the best…read more This hospital provided me with such fast and efficient care and service they are the best hands down in central Texas

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

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SignatureCare Emergency Center - Killeen - Interior

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SignatureCare Emergency Center - Killeen - Interior

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SignatureCare Emergency Center - Killeen - Interior

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Integrated Pain Associates - Killeen - Call or visit our website to request an appointment for pain management at Integrated Pain Associates in Killeen, Texas, today!

Integrated Pain Associates - Killeen

2.6(57 reviews)
1.1 mi

Just bad customer service. Not with the front desk, but with the practitioners. This is the 3rd…read moretime, where I've waited for over an hour long just to be seen. Assuming that this appointment could have been performed over the phone. My time is valuable to me.

This is Michelle Beard in temple. I've paid an outrageous amount of money everytime I went for…read moreprocedure. All my payments are not there, they made me pay 25.00 a month for amount they say I owed. It's back to where it started from and I haven't been there. My insurance I had,sent me tons of paperwork saying I don't owe anything, IPA didn't turn all the paperwork in on time and it says on my insurance print outs patient owes zero. The Insurance said IPA is making me pay because insurance didn't pay them until they resubmit it. I have the paperwork and conversations printed out. They still taking 25.00 a month out after me explaining this to them. Insurance said they will cut a check to them when info is resubmitted. They also charged me when I met my deductible. I am sending a letter of ceasing my payments, they are not Authorized to take money from my debit card under this act, Any transaction attempted or processed after receipt of this notice shall be considered unauthorized, unlawful, and subject to dispute, and may constitute a violation of the Electronic Fund Transfer Act (15 U.S.C. § 1693 et seq.) and applicable state and federal law. This needs to stop now. If the certified letter doesn't make them stop, I will take it to court and ask for all my money back. If they stop now, I won't ask for the money they ripped me off of!!! Look at these stacks and stacks of papers since 2023 they been charging me, for something they didn't turn in on time. I talked to insurance, they said all my balances are zero because insurance didn't pay all that because IPA didn't turn in on time. They rip you off here, sketchy. Drs are fine, the office don't know their crap. I'm going to go to the bank also and give them a copy of certified letter. IPA can get into big trouble taking that out of my card after I went up there with paperwork and told them I do not Authorize my card to be used. I wanted them to make copies of what I brought, lady said take a seat 30 min later my dad come in and said he's going to be late to an appointment. We left. I've called them several times they argue and say I owe all that!!! Insurance says no I don't. Here's the stacks of proof and letter from IPA. IPA again I do not authorize you to take anything out of my account by my card. Do something now then I won't go on, if not y'all, my bank and attorney will get copies. I am really owed by check big time from yall. Do better!

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Integrated Pain Associates - Killeen - Call or visit our website to request an appointment for pain management at Integrated Pain Associates in Killeen, Texas, today!

Call or visit our website to request an appointment for pain management at Integrated Pain Associates in Killeen, Texas, today!

Integrated Pain Associates - Killeen - Call or visit our website to request an appointment for pain management at Integrated Pain Associates in Killeen, Texas, today!

Call or visit our website to request an appointment for pain management at Integrated Pain Associates in Killeen, Texas, today!

Integrated Pain Associates - Killeen - Call or visit our website to request an appointment for pain management at Integrated Pain Associates in Killeen, Texas, today!

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Call or visit our website to request an appointment for pain management at Integrated Pain Associates in Killeen, Texas, today!

Advanced Pain Care - painmanagement - Updated May 2026

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