Always perfect service. They clean everything off if it's dusty. Clean off the inflatable. Great…read moreat being available and clear on drop off and pickup times.

I don't have any pictures but all I can say is these guys were very smooth to work with…read moreprofessional provided a great machine no hassle at all. I would recommend them wholeheartedly.

Absolutely hands down a 5 star service !!…read more We are from out of town and had our daughter's graduation nearby. The family we were planning everything with let us know at the last week they did not have any chairs / tables so we called Elegance - had everything booked the same day and the day before graduation they had tents, tables, chairs; tablecloths and a cooler all set up so we could decorate for the graduation party! They take care of set up and tear down so you can enjoy your day! They made the grad party easy and honestly it's much nicer having matching tables, chairs and tents than some ratty supplies you have hanging around your house! recommend!

/5 - DO NOT TRUST THIS BUSINESS! They will ruin your event!I am writing this to warn anyone…read moreplanning a special event to stay far away from this place. They completely compromised our event today through broken promises, gross negligence, and a complete refusal to take accountability for their mistakes. The Night Before (False Reassurance):We called the night before our event to secure a specific throne chair. Because we live out of town, we explicitly offered our credit card over the phone to make a deposit and lock it in. An employee named KK refused the payment, confidently assuring us that a remote deposit wasn't necessary and that it was perfectly fine to pay upon arrival today. They even issued us an invoice, leaving us under the impression that our rental was 100% safe. The Morning of the Event (The Betrayal):Today, a family member called to confirm the final pickup details, only to be met with a total shock. They told us, "We don't have that throne anymore; we sent it out on delivery to another party." They quietly re-rented our item behind our backs without a single phone call, text, or warning, completely shattering our event plans. The Runaround (An Hour of Ghosting):Panic set in, and we scrambled to call them back to figure out how this was possible. Suddenly, they stopped picking up. It took an entire hour of continuous dialing just to get someone back on the line. When we finally reconnected with KK, she was completely cold, indifferent, and entirely unapologetic that her false promises had just ruined our event setup. Management (Zero Solutions):KK passed the phone to her manager, Victor, who immediately met our frustration with a defensive, "oh well, it's not our fault" attitude. We were completely desperate and willing to do anything to get the throne we needed, but they gave us absolutely zero solutions or alternatives. While Victor eventually backed down and realized how badly his team botched our reservation, they just shrugged and left us completely empty-handed on the day of our event. They blocked us from securing the item with a deposit, promised it would be held, gave it away behind our backs, and then treated us like an inconvenience. This company lacks basic professionalism, integrity, and empathy. Save yourself the nightmare and take your business elsewhere.

Susan runs a tight ship - it was a 5/5 star experience working with her and her team. She has a…read morewonderful assortment of rentals, very responsive, very transparent & a great thought partner for the event we threw at our house. Her team was very careful when setting up / taking down everything as well and great communicators. Definitely would work with her again!

Rented tables, chairs, linens, china (dinner and dessert plates, cups, saucers, etc.) for…read moreThanksgiving and everything went smoothly. Delivery and pickup was quick and easy. Susan the owner was awesome at helping me figure out what I needed and the invoicing process via email was easy - and she was patient with the changes I had. I would definitely rent again for another occasion!

I needed to rent some chairs and tables for my sister's backyard graduation BBQ. Keller's party…read morerentals were so responsive and they made everything so easy! I will definitely use them again in the future, and I highly recommend them!

On time and affordable. Very responsive to changes and additions. Very easy to deal with.read more

Everything was smooth and seamless- we had a backyard party and rented some tables, chairs, table…read morecloths, and cocktail tables! Everything was in excellent condition- which is NOT always the case with party rentals sadly. I'm pretty thorough so of course I measured our space and made sure we had the right sizes and quantities etc. They also have some planning tools on their site! Great communication, prices, and so kind and friendly throughout. I'm so glad I found this family business and will be sharing and booking again.

We needed to rent tables & chairs for a party in our yard. Chuan was my main point of contact & she…read morewas kind, helpful, responsive & professional. No issues from start to finish. Their chairs, tables, umbrellas & tablecloth were in excellent shape. The entire process was easy. Would definitely use their services again.

I reserved several things for my retirement party. They had a great selection of Items that made…read morethe party organized. Their service was great and worked with me on my availability. Everyone was very friendly and professional, and I would highly recommend them for your party needs.

No thank you. Customer service was polite at first but once they realize it was "just" a small…read moreorder they were charging a $100 delivery fee. Customer service really should take care of small orders as well.

Needed 30 chairs, two 8-foot tables, and two 6-foot tables for an event and booked everything…read moreonline about a week in advance. The booking process was easy, the rental prices were competitive, and Jeff was great to work with. He communicated with me via text throughout the entire process: booking, delivery, and pickup, which I appreciated because I never had to wonder what was going on. The tables and chairs were exactly what I expected: clean, functional, and showing only normal wear and tear. No surprises, no damaged items, no last-minute headaches. Delivery and pickup both occurred within the stated timeframes, which made event planning one less thing to worry about. Sometimes you don't need anything fancy. You just need someone to show up when they say they will, provide what was promised, and make the process easy. That's exactly what happened here. I'll definitely be renting from Jeff again for future events.

Had a small gathering at my home. Required 3 round tables and 24 chairs. The products were exactly…read morewhat I wanted and the service was great. They delivered early and picked up after without us being home. Perfect. Will rent from them again.

Raul and team were AMAZING! We booked them for a three-year-old birthday party. We got a bounce…read morehouse, tent, table cloths and chairs. Everything was super high quality and clean! They were so responsive and really easy to work with. They followed up consistently and gave us lots of peace of mind as we were approaching the party date. The day of the party they showed up early and were very communicative about when they would pick everything up. They even let the kids keep bouncing for a little extra time at the end, which was so thoughtful We would 100% book with them again and recommend them highly!

I would definitely recommend renting a jumper from them to others and will absolutely be renting…read morefrom them again! The booking process was incredibly easy, and their communication was excellent from start to finish. Their prices are very reasonable, making the entire experience even better. They even surprised us by offering their brand new bounce house instead of the one we originally ordered. It turned out to be the perfect upgrade (no extra charge) because it had a basketball hoop inside, which my son absolutely loved! Everything was seamless, and the kids had an amazing time. I highly recommend them for anyone looking for a fun, stress free rental experience!

This was our 2nd time renting chairs & both times were A+++!…read moreSuper friendly professional who writes up & emails the contract. And the strong man who assists with the chairs is also super friendly & fantastic!

Great service , Everyone is so nice and helpful …read more Highly recommended They got most of the stuff needed for any party

Gagnon's is the best. Their customer service is outstanding. Every part, from my initial call and…read moreconsultation about quantity to the incredible folks who loaded my glassess into my car were wonderful. I also changed my order and found them to be patient and accommodating. Oh and their prices are reasonable as well. I highly recommend them!!

It was so easy to order everything online. It was an upfront fee and no hidden extra fees. They…read moredropped it off the day before on our side yard as promised and pick it up the day after the event. I will come back again. Very easy and trustworthy. I also saw a note on the table covers to not get confused with another order that had a similar last name. Thar shows the person who executed the order paid attention to details.