The BTL really surprised! Yes, it's a hotel restaurant but do NOT let that stop you. We had a few meals there while staying at the hotel. The service was warm and friendly and prompt, especially Arturo. The setting is lovely - lots of big windows and light, views of the bay and a welcoming patio with fire pits. On top of it all, the food is delicious and creative. We tried different dishes every day and each was yummy! Notable were the breakfast burrito and the oatmeal with caramelized bananas. I'm not a frequent reviewer but I had to shout out this time. The BTL's rating has suffered from some outdated reviews. Pay attention to the more recent ones and you won't regret it. read more

Bay Tower Lounge - The potatoes are out of this world! - Lounges Near Me - San Diego, California

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The lemon pepper wings were def overly done with seasonings. This time around I just got a pizza and glass of wine. They are STILL under renovations. So no big crowd here. The customer service is still poor. Maybe that's why they have been empty? This is attached to the hotel which is the Sheraton Marina. Light fixtures rusted out and stained carpet. At least the beds are clean. Someone kept slamming doors all night and being loud in the hallway. read more

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Perfect spot before or after your flight. The views are unbelievable. Four of us came here for drinks after landing back in San Diego and the bartender was fantastic. Our drinks were strong, the place was very clean, and an easy going atmosphere. Had we stayed longer we probably would've grabbed some takeaway food, everything looked fresh. Y'all are our fave place on Spot Hero, see you soon. read more

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I've always enjoyed this lounge. Super clean! Plenty of staff for your needs. Now some details... Lounge chairs throughout, comfy and roomy. Wifi, bright, plenty of windows, full bar, light food and snacks (changes based on time of day). Bathrooms and SHOWERS! for travelers. Friendly staff, and full bar (whoohoo). read more

Horrible service! No one answers the phone either .. and after an hour of trying to get through I went to the restaurant only to be greeted with an attitude when I asked why no one has bothered to answer the phone. Mind you the bar was not busy at all at, I think there were maybe 3 people in the whole place at 3pm .. no explanation was given .. I proceded to order two appetizers, the guacamole app and the quesadilla app the total came to $38.00 that's including an airline employee discount and tip. SMH I had them add shrimp to the quesadilla in which only three pieces of shrimp was added lol not worth the extra pay !! Two days later and while checking my bank balance I noticed that I was charged a total of $45 dollars instead of the $38 I signed on my bill. Wish me luck .. I've already tried calling the restaurant twice with no luck! read more

The view .. amazing food was good and the service was on point. This is a good spot to stop at if you're in the area read more

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If you're desperate for breakfast, know that you can definitely get your stomach filled. Good luck with any kind of request you make on your choice. Service is awful... so late that nothing is even the least bit warm... toast is definitely cold! This is also the first time I've experienced the waiter - or any waiter - not checking in to see how our food was... I guess they already know they suck :( read more

Bay Tower Lounge - Disgustingly undercooked eggs when I specifically asked for the yolk to be popped so it's more dry than wet... even the white is uncooked! - Lounges Near Me - San Diego, California

Wonderful Service ! The restaurant tonight was a bit busy and somewhat understaffed. Our server Johan did amazing at providing beautiful service regardless of the staffing issue. He was doing it all, food, drinks, and service. If you're in that area I definitely recommend coming to visit and seeing Johan. read more

Bay Tower Lounge - Gin Basil Smash - Lounges Near Me - San Diego, California

Our waiter Alejandro made the experience! The ambiance and the wine was perfection. The combination made for a great first evening in San Diego!! We had just a few appetizers and wine so I can't really say much about the food because we didn't try much! We had roasted tomato basil soup and chilled shrimp cocktail. The shrimp was huge and a very good portion of the soup was served! Although my soup wasn't as hot as I'd like and it didn't have mozzarella (I didn't ask for it, I should've but I was enjoying the wine) and we had a Pinot noir and a Malbec for the wine. We stayed by the fire and it was pretty romantic and beautiful read more

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I was in town for conference. The Sheraton is where I stayed for a week. Bay Tower Lounge has a way of making you feel rich, making you feel: "Royal" (by Lorde) I'll let my pics do the talking for me on this one. But I must add, food and beer is very delicious, customer service is excellent and they keep a very clean establishment. Eat outside and enjoy the spectacular view of the harbor! (If you stay @ the Sheraton, do not get room service. You will be rewarded with $5 vouchers per day you do not get service and you can apply it to food and beverage @ BTL. I saved 4 vouchers and the breakfast buffet costs me $6. The price w/o the vouchers: $27.) One star subtraction for not having any form of a continental breakfast for Sheraton guests. read more

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As you can expect from any hotel, the bill will be hefty.. but the food is good and the beer list is great! The Parmesan Truffle Tater Tots were delicious and crunchy. I love ketchup but I didn't use any of the spicy ketchup because it overwhelmed the truffle. My fiancé ended up using it on his fish and chips, which he enjoyed. Now, they have a short tap list but it is mostly local beers. I had a wonderful Gose from Modern Times and I think it is now one of my favourite sours. Fruitland with passionfruit and guava, where you at?? Sometimes you are 'trapped' at the hotel and you need a place like this. And I assure you, it will get the job done. read more

Bay Tower Lounge - parmesan truffle tater tots, very good - Lounges Near Me - San Diego, California

Chicken sandwich smelled like burnt flesh. I think it was microwaved by the looks of the cheese and the fries were refried, basically hollow shells of fries. At least it was only 20 bucks.... read more

Disgusting dirty restaurant. Coffee creamer not cleaned in months. Tables are left dirty. Staff is extremely slow and careless. They lost my food order. Department of health should visit this restaurant. I highly recommend you eat somewhere else. read more

Bay Tower Lounge - Do not eat here! Creamer looks like it hasn't been cleaned in months. Coffee was curdling Restaurant staff isslow and careless - Lounges Near Me - San Diego, California

Great place to chill and relax if you are in town on vacation or just taking a break from all day conferences. It has great view of the bay and an awesome skyline of downtown San Diego. It's an awesome day today to sit outside and take in some rays. Can't beat that if you are low on your vitamins D. Okay, I had to come back and redo my review because what I got was not enough to feed my 9 year old grand daughter! And it's $20 for the fish and chips!! You get two small pieces of fish and a table spoon of cold slaw!! Really??? Come on y'all I'm a grown man what the heck I'm going to do with a child's plate that cost me $20!! We were down here attending a workshop on, of all things, tax liens/deeds. One word of advice on getting involved with this type of opportunity, DO YOUR HOMEWORK ON THIS BEFORE YOUR DECIDE TO GET INVOLVED!!!! Research and then research again you will save yourself money and aggravations. People don't do their homework and when it's all said and done they have been talked out of thousands of dollars!! Be sure to look up Real Estate Workshop because it's not what they claim it is at the first initial meeting. They promise many things and even state you'll get 100% money back guarantee, "if you do all they tell you to do" that's the catch. Bottom line, if you want to make a lot of money do it the right way learn, educate yourself, find people you can trust. And things should work out for you. Life as you know is an adventure and we are on one. Pray, Eat, Love. See you next time! read more

Bay Tower Lounge - The Menu - Lounges Near Me - San Diego, California

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This place is beautiful! It's a nice chill place to sit down. The food though... My entrée was the blackened Mahi. This was probably the driest fish I've had this whole trip! It was not seasoned well and was definitely overcooked. Also the bun was just an odd flavor with the fish. I think it was brioche and the flavors overall didn't complement each other well. I also had the ceviche and pita with hummus. These were good... With the quesadillas. The guacamole was pretty standard but tasted store bought and not fresh. Definitely not chunky. I don't think I'd come here to eat again unfortunately. Definitely lackluster but a nice ambiance. read more

After reading the reviews I was skeptical to try this place. I am staying the night at the hotel with my girlfriend and we didn't feel like driving into town. We walked in and we were immediately greeted and seated. We were offered drinks and got them a couple minutes later. We then ordered the buffalo wings as an appetizer and the fish and chips and the cheese burger for dinner. I was please with the amount of buffalo wings and they were a little spicy for me but still good. After a few minutes of getting the wings we got our meals. After getting the burger and fish and chips I was incredibly surprised how delicious they were. Our drinks were topped off frequently and I was incredibly surprised by the bad reviews. Not only would I recommend the restaurant if you're staying here, but if you're staying at any surrounding hotels I suggest this restaurant. Edit: It's about 10pm on a Saturday night. read more

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Perfect place to have a relaxing evening. We came on a Friday night when we were too tired to wait an hour to be seated at other places. Our waiter Johan was perfect. We had light meals, but the food was great. Nice, quiet ambiance. read more

Best service! Johan is the man! I had a great meal and top tier service. The baby kale salad was incredibly delicious read more

Bay Tower Lounge - Johan has the best menu recommendations. I highly recommend him as your restaurant server. Very kind with a smile - Lounges Near Me - San Diego, California

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Excellent waiter service. Super slow service. We waited 1 hour for 2 sandwiches and there are only 2 tables are taken. Food is beyond terrible. ---Seafood salad: Hahahahhaa....Seafood as they throw 3 boiled shrimp from the freezer on a half avocado and put some salad leaves under without much sauce. Did the chef use to work for hospitals? ---Roasted chicken sandwich: Chicken meat have a powdery texture and it tasted bitter. It's kinda strange, because there are only 3 charcoal burn marks on this entire piece of white breast meat, yes they didn't cut it. but the entire chicken tasted bitter. The bacon will break your tooth and they use sliced bread for burgers. This is not a sandwich in the first place. The only edible thing on this plate is the fries. ---Fried chicken sandwich comes in croissant. They cut the croissant in half and put the fried chicken inside. My friend also finished the fries and left more than half fried chicken on the table, He said the chicken is old and chewy. ---Fish and chips should be renamed as bricks and fries. The dish is giant, the fish is coated in a super thick layer flour and it looks square, you can use that thing to injure people. My friend didn't touch much of the food. She said the fish is stale and dry. I don't know where did you get your chefs, but it seems my 12 years old cousin can cook better. read more

Bay Tower Lounge - BTL - Lounges Near Me - San Diego, California

BTL is a solid bar hangout located within the Sheraton Hotel. We ended up here several times (we being conference attendees) across several days. It's a fun place to chill....bar area is open and the bartenders are super friendly and cool. Price are on the high side, but that's hotel bars for you. Not a bad place to new up after a long day at a conference. read more

We were staying here after the Raiders lost to the Chargers such a sad day. He decided to pop in for a drink and a late night snack James was our server he was so friendly. We had a amazing table outside by the fire and waterfall could be one of the nicest tables I've sat at in years. Good food too read more

Bay Tower Lounge - Lounges Near Me - San Diego, California

Had a crappy dinner here my last night of the hotel. How can you go wrong with a chicken quesadilla, right? The tortilla was nice and crispy, but that's the only good thing I have to say. The chicken was so bland. SO BLAND. And it just had a tiny bit of cheddar. The menu made it sound really good, with cotija cheese and everything. Came with a side of sour cream, salsa, and guac. Nothing special at all. Wait staff was inattentive and slow as well. Shouldn't have taken 20+ mins for a quesadilla, with hardly any other customers, and my waiter was MIA after finally bringing my food. Wouldn't eat here again. read more

I'm staying at this hotel for a work trip, and they put me in the bay tower, a bit of a haul from the main building. Fortunately, there's a good restaurant in this tower. We came to the Bay Tower Lounge for lunch on the day we arrived. We were hungry and needed to find a gluten-free option. The menu had several items with a GF logo next to them, so we felt pretty good. Service was slow, both to get seated and for the food to come out, even though the place wasn't busy, which is the only reason I'm giving it 4 stars instead of 5. We decided to make our own tapas-style lunch. We got two appetizers - shrimp cocktail and steak skewers - a salad (kale with goat cheese) and a side of brussels sprouts with pancetta. All of it was delicious; the sprouts were my particular favorite. I'd totally come here again. read more

Horrible service. Enough said. We had a large party and they couldn't accommodate. Food took forever to come out, we never saw our server, and in general we felt the staff was incompetent. read more

Such a great place and such great staff. The food itself is delicious and full of flavor thank you chef. The drinks are delightful and one of a kind I am intrigued. The view is unique and the fire pit is such a great place to come and have a few drinks or have a chat with a few friends. The staff, the food, the drinks, the atmosphere makes this night a memorable night. I would highly recommend to anybody looking to have a great night/time for dinner or any other occasion. read more

This is a quiet place. Bartenders are very attentive and make great recommendations. Prices are extreme, but then again, you are where you are. read more

Came for Saturday morning brunch and the waiter forgot to put in our order. Then we asked two people to find him which took over 40 minutes before he admitted he forgot to order again. To keep us from complaining to the manager he offered to cover the meal. Hour and 20 minutes I and we still don't have our food. Thumbs down. Update: the rushed food wasn't worth it. And had to ask for hot sauce three times before they brought it. read more

Terrible service. We are spg members. Our waiter gave us no attention. Other members in my party were finished with their food and the table bussed before I even received my food. Waiter forgot twice to bring water to my dad and gave him attitude when he asked a second time for lemonade. Brought my meal wrong the first time after talking about it twice. Very disappointed in overall sheraton food selection and service. read more

The drinks are ok. The ambiance outside with the fireplace effect is nice on a cool night. Overall, it's convenient with it being in the hotel and it works. read more

I enjoyed my stay at sheraton marina. The location is beautiful. The only downsize is parking fees, it is very expensive. 35 for self park and 40 for valet. I will also recommend that you watch out for added fees for using room service. read more

July 16, 2019 my wife and I took a walk of Harbor Island and decided to stop in at the BTL for lunch. It's a nice place, neat and clean, bright and airy, with seating inside and out. Since we had our wedding reception here 23 years ago, we thought we would come in and reminisce. We were promptly seated and our waiter Alberto got us some beers. We placed our lunch order of fish tacos and a veggie burger. What seemed like 30 minutes went by, it could've been 15 (much too long...is the point) before our food came out, and the tacos were fried, and cold ! My veggie burger came out fine but the salad that came with it had lettuce that was wilting and dry, must've been in the fridge for 2-3 days ! I would give the place 5 stars for ambiance, but the food only 2 stars because what is very tasty came out cold and wilted. No excuse. The place has potential but it did not produce for us. Hopefully we'll be back again in another 23 years ? Sooner if it gets more 5 star reviews in the future. read more

Thanks for the great service James! Food was awesome. Cool little place and convenient while staying at the hotel. Would highly recommend!

Typical expensive hotel breakfast but crap quality. You'd think it would be hard to screw up oatmeal but they did as it was cold and mushy. Coffee gets cold since they leave in thin open caraffe. Service is horrible to top it off. SPG going downhill these days overall as hotel is dirty as well. read more