I would like to sincerely recognize Erika at VillaSport for her outstanding customer service…read more After a very frustrating earlier interaction, Erika took the time to carefully listen to our situation and thoroughly review all the documents we already had on file. She approached the issue with patience, professionalism, and genuine care, making sure she fully understood the details before providing guidance. She did not rely on assumptions or personal judgment, but instead followed a clear and consistent process. Because of her attentive and responsible approach, we were able to complete our membership registration smoothly and without further complications. What stood out most was her respectful and warm attitude toward my elderly father. She was kind, considerate, and even greeted him in Chinese, which made him feel truly welcomed and deeply moved. This small gesture had a big emotional impact on our family. Erika treated us with respect, trust, and dignity throughout the entire process. Her professionalism and empathy are exactly what customer service should look like. We are very grateful for her help and support.

There are far too many managers at this place, and unfortunately, they don't seem to communicate…read morewith each other. One employee tells you one thing, another tells you something completely different, and no one takes responsibility when the information turns out to be wrong. This has happened to us several times, but today was the final straw. We are a family of four--two adults, an older child, and a baby. We've brought our baby to the pool several times without any issues. Then one day, we were suddenly stopped at the front desk and told the baby needed to be registered. That was completely reasonable, and we had no problem doing it. The problem was how it was handled. Our older child had already gone through the gate, while my husband had to come back because the baby and I weren't allowed in. We asked if we could at least go get our child first, but we were told no--we had to complete the registration before anyone could enter. Our family was split up, and our young child was left inside by herself. It was an incredibly stressful and unnecessary situation. We spent about 20 minutes filling out paperwork while standing there with a baby in a stroller. The employee repeatedly assured us that everything was taken care of and that we would never have to do it again. Two weeks later, we were stopped again. This time we were told that what we had completed wasn't even a registration--it was just a guest form. In other words, we had wasted 20 minutes because an employee gave us incorrect information, and now we were expected to start the entire process over again. No apology, no accountability, just more inconvenience for us. Mistakes happen, but what matters is how they're handled. At this facility, the burden always seems to fall on the customer, even when the mistake was entirely theirs. That was enough for us. We decided to cancel our membership and switch to the YMCA instead. We value businesses that respect their customers' time and take responsibility when they make mistakes. Unfortunately, this place has shown us neither.

Amazing client services, really sad that most gym/sportsmemberships aren't like this team…read more I got a memebership there a year back but hurt myself pretty badly. Unfortantely, I had to stop going and processed a cancellation of my membership. Some how the process never finished and I was getting charged. I was able to get help from the location manager (Lou) and she was really understanding and respectful. She was able to get the situation resolved pretty quickly and I remembered why I fell in love with the place. You can always replace equipment and courts but you can't replace great client experiances. I highly recommend anyone who is looking for a sports gym to check out the Hub Alameda

My employer recently booked a tournament with The Hub in Campbell. We were quickly in contact with…read moreDipti. Dipti was able to meet with us in person and also by email to go over all the details. Dipti also provided a timeline which allowed for us to simply enjoy the event. Our event was for approximately 100 people which included players and spectators. For some of the people, it was their first time playing pickleball and for others it was there first time playing at the Hub. All of the details were taken care of, even some that we did not even consider. In the end, we had a great time and everyone continues to talk about the experience and memories that were made that day. Thanks Dipti and the Hub for making this day GREAT!

The gym is super clean and has great equipment. Sam is also a great manager I had an issue and he…read morehelped me with it extremely fast, the place is great

Wow! I should have read the reviews first about this place, but the reviews make sense. If I could…read moregive a zero I would. I joined City Sports Club on Brokaw because I was genuinely excited to get back into shape. Unfortunately, what should have been a positive experience quickly became frustrating, discouraging, and emotionally exhausting, thanks to Sam, Richard and Mari. From the beginning, nearly every interaction felt like a sales pitch. I signed up for a gym membership, the Pilates add-on, and personal training because I wanted professional guidance and support. During my training consultation, Richard, the Director of Training, promised nutritional guidance, including calories and macros, a workout plan for the days I was not meeting with a trainer, measurements, and an assessment. When I arrived for my first training appointment, Richard appeared unaware of why I was there. My trainer then asked me many of the same questions I had already discussed with him, which made it seem like there had been little communication. The workout lasted approximately 25 minutes, which had not been explained when I signed up. When I asked about the nutrition and workout plans I had been promised, I was told that the trainer did not know me or my form well enough to provide them and that I should do any exercises I already knew. This was incredibly discouraging because I had specifically signed up for personal training because I needed guidance. I left feeling deflated and devalued as a member. When I raised my concerns, I received conflicting explanations, little accountability, and repeated promises that someone would follow up. I had to explain the same emotional experience to multiple employees (a total of 5 times), yet calls were repeatedly not returned. The most disappointing response came when I was told that they "usually do not issue refunds because of an experience." This was not simply a change of mind. I joined with every intention of using the gym, but the services and guidance used to sell me personal training were not provided as represented. After the poor communication, unfulfilled promises, and dismissive handling of my concerns, I no longer felt comfortable returning. The only person who made me feel genuinely heard was Rod. He listened, apologized, and showed empathy when no one else had. I truly appreciated his kindness. I joined because I was motivated and excited to prioritize my health. Instead, I spent my first two weeks dealing with sales pitches, contradictory information, poor communication, unfulfilled promises, and repeatedly chasing people for answers. I am still waiting for a resolution and the full refund I requested. I am posting this in hopes of a resolution, as it seems every attempt I have already made comes with repeated excuses and promises of follow-ups that never occur. I am the one who has to do the follow-up. I am not asking for special treatment. I am asking City Sports Club to acknowledge how poorly this situation was handled, honor the full refund I requested, and allow me to move forward without continuing to chase employees for answers.

Coaching staff seems to have enthusiasm and organized. Only the gym is a little too dark.read more

Awesome coaches, very friendly. My Kids improved a lot in their volleyball skills and techniques. A…read morelot of flexible schedules you can choose from.

Recently had an opportunity to train with Edward Panganiban at Bay Club and learned so much about…read moreweight training, which I had never learned before at the club. I would highly recommend Edward as a personal trainer. He is extremely friendly, very organized, and knowledgeable in his field. He tailored my fitness program based on my requirements and at the same time used his expertise to change what I was doing before.

The gym there is pretty decent. It has all of the essentials to build a solid physique. However,…read morethe best part about this gym are the workers and personal trainers there. JP in particular is a fantastic personal trainer and I can't recommend him enough. In just a few workouts with him, he helped me recover from a pec injury and was able to help me bench again. He is an extremely knowledgeable trainer and if you train with him you will 100% see results!

Joined as a member last month, really happy with my choice…read more The staff are great and really helpful with Any questions, facilities are great and the gym is usually very clean. I was a little disappointed that this location doesn't have a smoothie bar, but overall great place.

This place is a joke. One of those places that looks good on the outside but is really rotten…read moreinside. Bay Club thinks of itself like some kind of big-shot, but many of its locations are managed worse than a low-scale budget gym. Members are treated like cash cows, while serious complaints (including sexual harassment) are brushed aside and invalidated. I was a member and visited many of its South Bay and Bay Area locations, including Santa Clara, Los Gatos, Redwood Shores, San Francisco, Gateway, Fremont, Pleasanton, Walnut Creek, and Boulder Ridge Golf Club. Out of all of them, Fremont was the only location I found remotely acceptable. The others had major issues. Paying members: Members are treated like cash cows. Bay Club puts a price on everything, constantly raises membership rates, and still fails to provide the quality of service, competent management, or basic respect those prices should buy. Respectful members: To the respectful and considerate members: hats off to you. Thank you for contributing to positive experiences. Sexual harassment: Unfortunately, these respectful members are often overshadowed by several creepy individuals whose behavior management is unwilling to address. As a result, the overall environment, especially at Santa Clara, SF, and Redwood Shores, could feel like a petri dish for creeps because their behavior remains unaddressed. Management absolutely does not take action when concerns about sexual harassment are raised; they are only concerned assessing whether the situation could result in a lawsuit. Management: Management routinely invalidates members' concerns instead of addressing them seriously. Santa Clara's manager, Laurie Miner, also appeared never to be present on site. I was told that she barely visited the gym and primarily worked from home. Just like many wrote here on Yelp, her responses have been quite shady for years. Employees: Many employees are inexperienced and unable to answer very simple questions about their own gym. It feels as though Bay Club intentionally hires interns to cut costs. Pickleball: Some of the serious players act very arrogantly. A shared club facility should not be treated like a private court reserved for a self-appointed elite group. Locker-room: Too many members behave as though they are in a private bathhouse, with little regard for normal boundaries and shared-space etiquette. Bay Club may look polished from the outside, but behind the branding is a very poor management. For the amount of money they charge, the experience was absolutely not worth it.

Buyer Beware: Fraudulent Charges & Nightmare Cancellation Process…read moreBefore you sign up for a membership at City Sports, you need to know their cancellation policy is intentionally designed to trap you. You cannot cancel online, and you cannot cancel over the phone. They force you to physically come into the office to do it. I specifically went into the Fremont location in April to cancel my membership. I went through their whole process, gave them my reason for cancelling, and was explicitly told that I would no longer be charged. In reality, they completely ignored my request and continued charging me for two more months. I only realized it after checking my bank statements. When I called the Fremont location to get it sorted out, the staff didn't offer a single apology. Instead, they acted like it was my fault and pretended I had never canceled, completely gaslighting me even though I physically walked into their building to do exactly what they require. Check your bank statements closely if you deal with this place. Their customer service is dishonest and completely unaccountable.

This is a great overall gym. I moved here from Bay Club and honestly, I should've made the switch a…read morelot sooner. Some locations offer a kids club for just $10 a month, which is amazing for parents. I don't regret my move at all -- I only wish I had done it sooner. Staff here isn't as friendly as whipple I would say , the front desk hardly even says hello but besides that the gym is great. I have had no issues, just wish they'd bring kids club here. UPDATE- since my review honestly the staffs done a 360 as far as the front, theirs always a guy at the front when I come in, he's super attentive and greets everyone. I've visited both the Whipple and Fremont locations, and both are great. The only thing I wish is that the Fremont location would have a kids club and I'd make this my overall home gym.

This review is purely for Zog's volleyball league. This league is extremely beginner level. Lots of…read morework teams and new players. Occasionally you will have a couple people who come into this league knowing how to play volleyball but are there anyways for a ego boost. If you are new to volleyball, read here. Yes this league may be a good starting point as it's very beginner level play, it's good for work teams and meeting new people. But you won't want to be here for long. There are the occasional try-hards that will come into the league to feel good about themselves by hitting hard and running plays on a net that's lower than women's height. Another downside is that some of these players think they can play but in fact they are very dangerous and make it very unsafe. Landing under the net and causing ankle sprains when you block is very common here. So play smart, watch out for others. If you have some volleyball experience and understand the game, read here. This league is very poorly ran. You have one ref that does not understand the rules of volleyball. No calls are made, clear doubles where the ball is spiraling, crazy players who jump and land under the net, players touching the net and lifts. You call your own lines, so in and out calls are all on you and the other team. The ref literally is there to just blow the whistle for serve and then flip the score. They dont even have anyone setting up the nets for you as well, so you need to set it up yourself. The net is literally lower than womens height. So if you're here playing with some new friends who are learning to play, have some integrity to play to the level of others and be safe. I played in this league before it became Zog (Dynamic sports) id say it has changed but not for the better. Same stuff as it was 5-6 years ago. If you are looking for some better play there are other leagues out there. Campbell Community center used to have a good one they may or may not still be running. Then there's IVL if you're looking for competitive play. Zog by far is the most expensive league and the total amount of games you play in the season is less then all these other leagues I mentioned. So if you're factoring bang for your buck. Zog is definitely not that.

Age required: 21 Age…read moreas of May, 9th 2022 Why this arbitrary requirement? The league starts in early 2023. I turned 21 in August, so apparently even though I am of proper age I needed to be a few months older to qualify for this league. Can anyone explain an intelligible reason for this?