Deplorable service.
As Yelp Elite (Basically that means I'm a verified real person with a long history of writing fair and honest reviews) I enjoy writing glowing reviews for companies that provide great experiences with fantastic service. However, part of the deal is to also call out malfeasance and terrible service. Bay Cruisers, this is your review..
This review is for the Duffy Electric Boat rental located in Morro Bay. Booking the boat was pretty easy, simply walk down to their dock locker which is where Nicholas "Nick" T ( CEO of this Electric Boat rental company) will process your paperwork and give you a reservation time. So far, so good.
We arrived precisely on time as did another group. Not the most organized process, in fact Nick was scrambling trying to get two groups processed, instructed, and pushed off the dock at the same time.
- Not going to review any part of the actual boat trip, sorry...
We knew something was up when we pulled back into the dock ( on a windy day with the tide going out ) and came in too short, so we had to make a second attempt. I'm not sure if this second docking attempt was what set Nick off, or perhaps it just another annoyance in a bad day for him which caused him to snap. He was kind-of-a-jerk, which actually was a little laughable because I write so many reviews and it's rare that a staffer ( let alone a CEO) acts like a child with snide comments. He did seem to be agitated before we even left on our boat trip tho. We disembarked and went to the locker to square up the billing. It was at this time that CEO Nick stormed up the dock, loudly asking what we did with the boat stereo cover. This wasn't just more snarky comments this was him being confrontational. I was stunned, and at first I was apologetic for not knowing what he was even talking about. But to get to the bottom of this I walked back to the boat and looked through our bags just to make sure that one of the kids didn't accidentally pack-away this "stereo cover" by mistake. He kept saying "I take the cover off the stereo and place it on the table before every trip, every day. I put the cover on this table right here" He said it several times with his tone getting louder each time. It was at this time I realized I wasn't just dealing with a jerk, this was different, and escalating to a place that was completely unprofessional. I didn't know if he was shaking me down to pay for this missing cover or what. In any case I told him I was very sorry that his cover was lost but we never saw it and we didn't have it. I tried to calmly explain this all to Nick but at this point he was in a "very agitated state", the last words he said to me was "Well it just didn't walk away all by itself now did it!".
Obviously, Nick's actions were outrageous and unprofessional. Worse, I apologized for his loss and I even tipped him. But I was left with a seed of doubt that maybe one of my younger kids found this "valuable cover" on the table and tossed it overboard.. BUT EVERYTHING CHANGED when I looked at the pictures of our boat trip. Without a shadow of a doubt I have pictures proving that before we entered the boat there was no cover on the stereo and no cover on the table. Same when we first entered the boat and Nick left the boat, and also on the actual trip. Nick is so full of SHIT. Clearly he doesn't inspect the boat as he claims, the proof are in my pictures, and not surprising, when looking at other boater's pictures on social media you can see many don't have a stereo cover on the radio or on the table. Again, blatant lies. Horrible insinuations made in front of my family.
In the end, Bay Cruisers ended up being a terrible experience. This could have been amazing, but I cannot recommended Bay Cruisers to anyone as long as Nick is working the dock. Nick needs to hire someone with a customer-focused background. Also, for shit and giggles I looked up prices for boat stereo covers and they're less than 15 bucks at Walmart. Clearly this behaviour had little to do with a cheap cover. Bad day or not, no reputable ceo treats customers this way.
Tips for potential customers
- Still not sure if this was a scam that he runs on tourists to get extra cash, or if there's something else going on with him.
- ALWAYS take pictures of the boat before you enter it and before you disembark. Treat Bay Cruisers like a cheap rental car company, which is unfortunate.
- Nick didn't say thank you for his tip.
- Nick was also kinda rude to other people inquiring about rentals.
- Also, if a review isn't from a Yelp Elite, there's always the possibility that the review is from friends and family.
- Picture proving that there was never a stereo cover on the boat before or during trip..
https://www.yelp.com/biz_photos/bay-cruisers-morro-bay-2?select=UehHplp_mu4F-zrPOgVr7Q read more