I've been going to the Lipson Cancer Center, inside RGH for the last year and half, for breast…read morecancer. This review is mainly for the cancer center. They are amazing here! The staff works like a well oiled machine. The care I received was top notch. I feel completely comfortable, and have tremendous amount of trust. Dr Reid and Dr Silver have an excellent reputation, and I know others she has treated. She fights hard for her patients. The nurses are top notch, very attentive, work great together, always smiling, handle emergencies with quick precision. I've been super impressed. The lack of one star is due to the rest of the hospital. I honestly feel like, when they know I'm being treated my Dr Reid, they jump into action, but if I'm there for some other issue, I always run into weird scheduling issues, delays, failures to call me back. Like I said, I've only experienced that outside of the Cancer and radiation department. But no matter what, I will never go to strong hospital. I know more people who have gone to strong, and left in a body bag, then I know who have gone and walked out. I am absolutely not kidding. RGH, may have some system issues, but their Drs really care. You can see it, and feel it. Their staff tries hard, they are just really busy, and working a ton of hours. But they genuinely care. Unlike other places.

Overall the care I received by the staff at Rochester General Hospital was wonderful. The staff…read morewere very attentive and helped me to understand details of the care I was receiving. I have nothing but good things to say in respect to the providers. They made me feel well cared for and helped to manage my pain post surgery. The only difficulty I found with my stay was getting a room after surgery. It was very hard to rest and recover when waiting for hours to be taken to a room with an actual bed. The communication regarding this was frustrating, as I kept being told it was going to happen soon with no action. It was no fault of the nurse who was caring for me, as I continued to hear them call for a room to be prepared. Once this was resolved my experience improved. The room was clean and well kept. My room had its own tv and private bathroom. The food was decent and I was happy to have options to choose from if I did not want to eat the scheduled menu item for the day. Parking is paid with hourly rates.

8 hrs in ER. i heard 2 staff members say it was normal. I'm still here, lab test are taking over…read morean hour for each, I've had 3.

Warning for Patients with Rare Conditions, Disabilities, or Trauma History…read more I was recently treated at Highland Hospital while experiencing an autonomic crisis related to my Riley-Day Syndrome (Familial Dysautonomia)--a rare neurological condition that requires urgent, specialized care. Despite telling staff repeatedly that I was in crisis, I was dismissed, denied care, and discharged unsafely. The nursing staff falsely documented that I "transferred myself into a wheelchair without assistance." In reality, my brother physically lifted me into the wheelchair and into the car because I was unable to move safely. That's medical record falsification. I asked for a patient advocate multiple times, as is my legal right. I was told no one was available. That is a direct violation of The Joint Commission's requirements and NYS Patient Bill of Rights. I also asked for clear communication about my labs and vitals. I was denied access to my own medical information while in crisis. I was denied my legal right to submit a statement or correction to my record in their MyChart system. Rochester Regional allows this--why doesn't URMC? Is it to avoid accountability? Highland Hospital failed me. They ignored my diagnosis. They ignored my lived experience. They gaslit me and endangered my life. I'm filing formal complaints with: * The Joint Commission * NYS Office of Professional Medical Conduct * HHS Office for Civil Rights * Disability Rights NY * CMS If you are disabled, medically complex, or have a trauma history, be extremely cautious. This is not a safe facility.

I had a procedure yesterday at UMMC in Batavia. Every person I came in contact with, from the front…read moredesk, to registration, nurses and specialists, and doctor were topnotch. It is so nice to have our small town hospital like UMMC were everyone treats you as a person and takes whatever time is needed. Thank you Randy

This is the hospital where I delivered my daughter. Luckily I have not had too many hospital…read morestints in my life, so I don't have much experience in comparing it, but I did find my experience to be really good. The nursing staff and doctors when I was there, were awesome. They were a huge help and reassurance in a time of new adventures as this was my first child. The facility is modern and very nice, and the staff was attentive while allowing us space to enjoy the first days with our new baby. Maybe this is typical at other hospitals but I was pretty impressed with the food. They had menus for me to order and while it did feel like cafeteria style food. It was much more enjoyable than I would have expected. The staff here really seems to care, and made my experience pleasant.

My wife was admitted to the emergency room, with a broken hip…read more a nurse tried to take her blood twice and failed, got up and left the room, leaving on the table, 2 used syringes, 2 vials with some blood in it, plus the gauze pads with blood on them. 2 hours later another nurse came in took her vitals wrote them on a sticky pad and left the room with the finger clip on my wife's finger and the blood pressure wrap on her arm. someone came in to take a knee Xray and dropped the plate on her knee, where she has the broken hip. Will never go to this Hospital again. the emergency room, is in a way an emergency in itself, with people not doing their job and not committed to the safety of their patients

I twisted my ankle Monday night April 20th. and went to the ER because I heard a crunch sound and…read morethought I had broken some bones in my foot. First they took X Rays of my ankle and left and came back because they were supposed to X Ray my foot. After a few more pictures, I sat there for over two hours and a young ER Dr. came in and said he couldn't see any breaks but wasn't sure. Told me to come back the next day if my pain persists. Meanwhile my ankle and foot swelled up twice the size and turned black and blue. I don't know why he couldn't see any damage. Had to pay a co-pay and wasn't going back to pay another. Ridiculous!

This was my first time being at a strong facility. I usually go to RGH. But they couldn't do my MRI…read moreuntil August but I was in so much pain, and they had an opening at 6:45am. They called and texted several times to confirm. Probably because I was the first in the schedule for the day. I understood the assignment. But, did appreciate the reminders. I have some cognitive issues, due to my disability. I was 10 minutes early, I thought the doors would be locked, but they were not. I walked in, was greeted with a big smile. We had to square away some insurance issues. But it was quick. When I finished that, I was called straight back, changed, had MRI done. The technician who did it was very polite, respectful, and explained to me how he wanted me to move, and asked if he could move me himself. Consent to touch me is extremely important, and it needs to make sense. He nailed it. Kudos to him. I was in and out, faster than it took me to drive there. I highly recommend being first. You save so much of your day. Once they get behind, Yikes! The team was very caring and respectful. I felt I was in good care the whole time. I didn't take pics, because well, it's a place that does MRI's, it's phone off when you walk in.

They see the sickest patients FIRST? They are doing their best? Really?…read more If I had to report on the top 5 examples of the worst models for running a business in their industry, Strong Memorial Hospital's Emergency Department would be my #1 Pick. Here's why. My husband and I had the unfortunate need to visit Strong Memorial Hospital's emergency room yesterday evening sept 7, where we waited almost 4 hours before being put in an actual examination room The waiting area was extremely overcrowded, uncomfortable, and not even close to the hygienic standards one should expect in a leading HEALTH care facility. The front desk/registration staff, including a nurse, were dismissive and abrupt at best, and seemed unconcerned about my husband's increasing discomfort and pain as we waited 5 hours before being put in the first exam room. Even after being moved to the first room, the experience continued to be an oppressive "waiting" game--way too many people asking us the same questions that should have been or were actually covered during the initial registration, without any actual CARE being administered. When we were finally taken to what you call "The Tent" we were directed to a ridiculous cubicle with a lounge-like chair, and a curtain for "privacy". I seriously doubt that chair had been disinfected for our use and there were no linens or pillows or anything provided that would have made the environment more comfortable or more hygienic. We would have received better care at a hospital in the South Bronx. When my husband's condition had been addressed and we were finally discharged, it was almost 5 pm--more than 7 hours after our arrival. I realize emergency medicine is a stressful and demanding profession for hospital staff, but this is NOT the experience Strong or ANY hospital should be providing for their patients. It is frankly horrendous--unacceptable and unforgivable. The leadership team, including the CEO Kathy Parrinello should be embarrassed and ashamed of this department. URMC can do better--URMC must do better or will risk the total loss of credibility in the healthcare industry and the practice of serious medicine. As far as I'm concerned, they already have.

This place is terrible. Went here at the recommendation of a tele-health doctor on a Saturday…read moremorning so my young daughter could have a strep test. For some reason, the employee responsible for our "care" wouldn't do a rapid test, so we were told we would have a result within 24-48 hours. Finally, after hearing no results after 72 hours, we reluctantly sent our still sick daughter to school Tuesday morning only to get a phone call that she WAS positive for Strep and we had to pull her from school. She could have been on antibiotics starting Saturday if the staff here had a clue, but now she is out of school until Thursday because of their incompetence. Just an absolute shit show. DO NOT BRING YOUR LOVED ONES HERE IF THEY ARE SICK!

I went in for a PCR test. The nurses and staff were great, particularly the young man administering…read morethe test. I would have rated them 5 stars, but I had a final visit from a Physician's Assistant. I didn't catch his name but he was very unfriendly and disrespectful. He asked if I had questions and when I asked one in particular he laughed at me and gave me some information in the form of "Did you know...?". After I left the facility I did some further research on the topic and it turns out he was completely wrong on this point, according to the FDA. I regret not catching his name from his name tag. He was a charlatan.

The ED at this hospital is similiar to healthcare from a third world country.... patients lined up…read morein the hallways, medical equipment all over.... understaffed and very very slow patient care.. if this is what they consider "quality care", i beg to differ! I have come to this hospital 4 times since January advocating for family members who have been ill... same experience every single visit... this place is beyond pathetic... if i could rate it a ZERO, i would but don't have the option....

I really do not like to leave negative reviews, but I see this as a public service. . My poor…read more84-year-old mother had spinal fusion surgery at Unity. Then she got stuck at McCormick Transitional Care Center at Unity, and wow, what a horrible, horrible experience, the result of which is the need for a second and third even more invasive surgeries to repair the damage she sustained at this facility. First of all, the nursing staff and physician's assistant at McCormick TCC failed miserably to manage my mother's pain. My mom was in absolute agony, crying out for help, with woefully inadequate pain medication. I should not have had to do this, but I repeatedly explained the fragile and traumatic nature of my mom's surgery along with my mom's medical history and efforts at pain management... and I literally begged them to help her. It did no good. They did not increase her meds to appropriate and recommended levels, they did not adequately take care of her bodily needs, nor did they take measures to insure her comfort or safety. She was often left in a soiled bed, crying in pain and humilation. I AM NOT EXAGERATING. The aids would literally ignore her call light and her cries of pain, or simply step in and turn the light off, telling her coldly that she had to wait for help or meds or whatever she needed. In desparation, my mother would try to get up and get to the bathroom on her own. There was no bed alarm, no safety measures in place at all... nothing. And as a result, Mom fell more than once, after spinal fusion surgery!! It was awful, frightening, dangerous and ultimately devastating to her recovery . I told the administrator after the first fall that I felt my mom was NOT SAFE at McCormick, and the administrator assure me she would launch an investigation and make sure this didn't happen again... but it did happen again and again. My mom fell several time, each time she suffered obvious setbacks in what little progress she had made in her recovery. There were at least three falls and "investigations," and yet I would come in and see the aids chatting or hanging out down the hall totally ignoring my mother's call light. Or we would wait more than 30 minutes to an hour for someone to respond after calling for help, and we often had to go get someone to help her. And when the aids finally showed up, many were very rude or unkind to her. Or they would simple step in and turn off her call light, informing her coldly that she would have to wait for her meds or for help getting to the bathroom or whatever. It was awful. My mom was in misery. She felt like she was dying, and we did too. So finally I call her surgeon to inform him of what was going on, and he was NOT happy to hear how his patient was being treated. After the surgeon got involved, the PA did finally relent and increase my mom's pain meds according to her doctor's instructions for a multi-modal pain management approach, which should have been in place from day one. Hence my mom was able to engage in some rehab, but it was too late. The damage was already done, a fracture on the lowermost vertebra. I know it happened at McCormick. I mean, one time my mom fell with an aid standing right there but apparently making no effort to support or help her with the toileting. And another time, she fell so hard that they took her down an xray. We recently did a CT scan with die and her surgeon found a fracture at the lowermost vertebra of the lumbar region. This area should be fused by now, but due to the fracture, the pins are now loose and possibly touching the nerve, which explains her excruciating nerve pain. My mom's fusion surgery has thus failed as a result of the movement and instability cause by the fall and fracture, which is so upsetting. She should be recovered and walking by now all but pain free. But instead she's pretty much confined to her bed and in constant pain. Now my mom must undergo not just one but TWO consecutive surgeries, entering from the front and the back, in order to repair the damage, replace the pins, secure the spine all the way down to the sacrum. This is an even more invasive and brutal surgery than the first one, and I fear she will not survive it. Needless to say we will not be taking her back to Unity Hospital for this surgery. And McCormick Transitional Care Center and/or Park Ridge should be investigated and shut down in my opinion. For we were not the only ones to experience neglect and abuse at this facility. There was one poor lady confined to her wheelchair and kept in the dining area all day everyday. They would not let her go back to her room and lie down because she was "a fall danger" like my mom, and they wanted to keep an eye on her. Sadly, if my mom could have sat in a wheelchair they might of parked her in the dining area too and kept a closer eye on her, but that wasn't an option for after surgery... and i don't believe it's legal to prevent someone from going to their room.

Definitely a scare for me. One of my friends told me he was numb on the left side and I can tell by…read morehow he was speaking that he was slurring. I told him we going to the hospital not the bowling alley. This hospital is the first emergency room I've been in that no one was in the waiting room. Never seen that ever. They checked him in quickly and took him to the back. So prayers in the air for Matt We were there about 3 hours with them taking test. With everything coming back negative. The staff their was really attentive, concerned and listen to him and what he was feeling. They came out and kept me informed with what was going on the entire time. We did not make out bowling tournament. And ended up driving back to NJ where we both safely arrived. Thank you Geneva General emergency room.

Brought my b/f in to emergency department for possible stroke...thank God it wasn't...but, nurses…read morecouldn't have been nicer, faster, more professional!! Drs were very thorough, informative and eased our minds. Total time from start to finish 1 hour 10 mins...you've come a long way Geneva General!!

Staff is very friendly and helpful and the ones that do the blood draws do it well. Thank you.read more

I have difficult veins since I have had so many Infusions. This is the only Lab where the people do…read morenot fish. Fishing can be very painful and the employees at the other labs do not listen when you tell them to stop and not to fish. I live in Irondequoit and drive to Webster to have my blood work done for my Oncologist. Strong needs to teach the employees how to draw blood. I recommend the Webster Lab before any others.