My relative had knee surgery. It was more complicated than most due to other health conditions. The…read morerehab floor in Highland Hospital was newly remodeled and very clean. The food she was served as well as cafeteria food was better than most. Majority of the nurses were friendly, helpful and wonderful. A couple were not quick to respond and grumpy or not very compassionate. They forgot her meal the first night which was upsetting because she had not eaten in more than 24 hours and lots of pills in her stomach. They did their best to help find the right combination of medications during her stay. The surgeon did an excellent job and stopped by to check in. Just a few hours after surgery the physical therapist, occupational therapist and dietician stopped by also. Unfortunately she stayed longer than expected and was moved to a rehab facility due to her complicated recovery. But that had nothing to do with the surgeon or aftercare, just her other health complications that prolonged her getting up amd moving enough to go home.

8 hrs in ER. i heard 2 staff members say it was normal. I'm still here, lab test are taking over…read morean hour for each, I've had 3.

I had a procedure yesterday at UMMC in Batavia. Every person I came in contact with, from the front…read moredesk, to registration, nurses and specialists, and doctor were topnotch. It is so nice to have our small town hospital like UMMC were everyone treats you as a person and takes whatever time is needed. Thank you Randy

This is the hospital where I delivered my daughter. Luckily I have not had too many hospital…read morestints in my life, so I don't have much experience in comparing it, but I did find my experience to be really good. The nursing staff and doctors when I was there, were awesome. They were a huge help and reassurance in a time of new adventures as this was my first child. The facility is modern and very nice, and the staff was attentive while allowing us space to enjoy the first days with our new baby. Maybe this is typical at other hospitals but I was pretty impressed with the food. They had menus for me to order and while it did feel like cafeteria style food. It was much more enjoyable than I would have expected. The staff here really seems to care, and made my experience pleasant.

My wife was admitted to the emergency room, with a broken hip…read more a nurse tried to take her blood twice and failed, got up and left the room, leaving on the table, 2 used syringes, 2 vials with some blood in it, plus the gauze pads with blood on them. 2 hours later another nurse came in took her vitals wrote them on a sticky pad and left the room with the finger clip on my wife's finger and the blood pressure wrap on her arm. someone came in to take a knee Xray and dropped the plate on her knee, where she has the broken hip. Will never go to this Hospital again. the emergency room, is in a way an emergency in itself, with people not doing their job and not committed to the safety of their patients

I twisted my ankle Monday night April 20th. and went to the ER because I heard a crunch sound and…read morethought I had broken some bones in my foot. First they took X Rays of my ankle and left and came back because they were supposed to X Ray my foot. After a few more pictures, I sat there for over two hours and a young ER Dr. came in and said he couldn't see any breaks but wasn't sure. Told me to come back the next day if my pain persists. Meanwhile my ankle and foot swelled up twice the size and turned black and blue. I don't know why he couldn't see any damage. Had to pay a co-pay and wasn't going back to pay another. Ridiculous!

This was my first time being at a strong facility. I usually go to RGH. But they couldn't do my MRI…read moreuntil August but I was in so much pain, and they had an opening at 6:45am. They called and texted several times to confirm. Probably because I was the first in the schedule for the day. I understood the assignment. But, did appreciate the reminders. I have some cognitive issues, due to my disability. I was 10 minutes early, I thought the doors would be locked, but they were not. I walked in, was greeted with a big smile. We had to square away some insurance issues. But it was quick. When I finished that, I was called straight back, changed, had MRI done. The technician who did it was very polite, respectful, and explained to me how he wanted me to move, and asked if he could move me himself. Consent to touch me is extremely important, and it needs to make sense. He nailed it. Kudos to him. I was in and out, faster than it took me to drive there. I highly recommend being first. You save so much of your day. Once they get behind, Yikes! The team was very caring and respectful. I felt I was in good care the whole time. I didn't take pics, because well, it's a place that does MRI's, it's phone off when you walk in.

Good hospital for mental health. Pleasantly surprised with the staff. The ER is horrific though.read more

This place is terrible. Went here at the recommendation of a tele-health doctor on a Saturday…read moremorning so my young daughter could have a strep test. For some reason, the employee responsible for our "care" wouldn't do a rapid test, so we were told we would have a result within 24-48 hours. Finally, after hearing no results after 72 hours, we reluctantly sent our still sick daughter to school Tuesday morning only to get a phone call that she WAS positive for Strep and we had to pull her from school. She could have been on antibiotics starting Saturday if the staff here had a clue, but now she is out of school until Thursday because of their incompetence. Just an absolute shit show. DO NOT BRING YOUR LOVED ONES HERE IF THEY ARE SICK!

I went in for a PCR test. The nurses and staff were great, particularly the young man administering…read morethe test. I would have rated them 5 stars, but I had a final visit from a Physician's Assistant. I didn't catch his name but he was very unfriendly and disrespectful. He asked if I had questions and when I asked one in particular he laughed at me and gave me some information in the form of "Did you know...?". After I left the facility I did some further research on the topic and it turns out he was completely wrong on this point, according to the FDA. I regret not catching his name from his name tag. He was a charlatan.

The ED at this hospital is similiar to healthcare from a third world country.... patients lined up…read morein the hallways, medical equipment all over.... understaffed and very very slow patient care.. if this is what they consider "quality care", i beg to differ! I have come to this hospital 4 times since January advocating for family members who have been ill... same experience every single visit... this place is beyond pathetic... if i could rate it a ZERO, i would but don't have the option....

I really do not like to leave negative reviews, but I see this as a public service. . My poor…read more84-year-old mother had spinal fusion surgery at Unity. Then she got stuck at McCormick Transitional Care Center at Unity, and wow, what a horrible, horrible experience, the result of which is the need for a second and third even more invasive surgeries to repair the damage she sustained at this facility. First of all, the nursing staff and physician's assistant at McCormick TCC failed miserably to manage my mother's pain. My mom was in absolute agony, crying out for help, with woefully inadequate pain medication. I should not have had to do this, but I repeatedly explained the fragile and traumatic nature of my mom's surgery along with my mom's medical history and efforts at pain management... and I literally begged them to help her. It did no good. They did not increase her meds to appropriate and recommended levels, they did not adequately take care of her bodily needs, nor did they take measures to insure her comfort or safety. She was often left in a soiled bed, crying in pain and humilation. I AM NOT EXAGERATING. The aids would literally ignore her call light and her cries of pain, or simply step in and turn the light off, telling her coldly that she had to wait for help or meds or whatever she needed. In desparation, my mother would try to get up and get to the bathroom on her own. There was no bed alarm, no safety measures in place at all... nothing. And as a result, Mom fell more than once, after spinal fusion surgery!! It was awful, frightening, dangerous and ultimately devastating to her recovery . I told the administrator after the first fall that I felt my mom was NOT SAFE at McCormick, and the administrator assure me she would launch an investigation and make sure this didn't happen again... but it did happen again and again. My mom fell several time, each time she suffered obvious setbacks in what little progress she had made in her recovery. There were at least three falls and "investigations," and yet I would come in and see the aids chatting or hanging out down the hall totally ignoring my mother's call light. Or we would wait more than 30 minutes to an hour for someone to respond after calling for help, and we often had to go get someone to help her. And when the aids finally showed up, many were very rude or unkind to her. Or they would simple step in and turn off her call light, informing her coldly that she would have to wait for her meds or for help getting to the bathroom or whatever. It was awful. My mom was in misery. She felt like she was dying, and we did too. So finally I call her surgeon to inform him of what was going on, and he was NOT happy to hear how his patient was being treated. After the surgeon got involved, the PA did finally relent and increase my mom's pain meds according to her doctor's instructions for a multi-modal pain management approach, which should have been in place from day one. Hence my mom was able to engage in some rehab, but it was too late. The damage was already done, a fracture on the lowermost vertebra. I know it happened at McCormick. I mean, one time my mom fell with an aid standing right there but apparently making no effort to support or help her with the toileting. And another time, she fell so hard that they took her down an xray. We recently did a CT scan with die and her surgeon found a fracture at the lowermost vertebra of the lumbar region. This area should be fused by now, but due to the fracture, the pins are now loose and possibly touching the nerve, which explains her excruciating nerve pain. My mom's fusion surgery has thus failed as a result of the movement and instability cause by the fall and fracture, which is so upsetting. She should be recovered and walking by now all but pain free. But instead she's pretty much confined to her bed and in constant pain. Now my mom must undergo not just one but TWO consecutive surgeries, entering from the front and the back, in order to repair the damage, replace the pins, secure the spine all the way down to the sacrum. This is an even more invasive and brutal surgery than the first one, and I fear she will not survive it. Needless to say we will not be taking her back to Unity Hospital for this surgery. And McCormick Transitional Care Center and/or Park Ridge should be investigated and shut down in my opinion. For we were not the only ones to experience neglect and abuse at this facility. There was one poor lady confined to her wheelchair and kept in the dining area all day everyday. They would not let her go back to her room and lie down because she was "a fall danger" like my mom, and they wanted to keep an eye on her. Sadly, if my mom could have sat in a wheelchair they might of parked her in the dining area too and kept a closer eye on her, but that wasn't an option for after surgery... and i don't believe it's legal to prevent someone from going to their room.

Definitely a scare for me. One of my friends told me he was numb on the left side and I can tell by…read morehow he was speaking that he was slurring. I told him we going to the hospital not the bowling alley. This hospital is the first emergency room I've been in that no one was in the waiting room. Never seen that ever. They checked him in quickly and took him to the back. So prayers in the air for Matt We were there about 3 hours with them taking test. With everything coming back negative. The staff their was really attentive, concerned and listen to him and what he was feeling. They came out and kept me informed with what was going on the entire time. We did not make out bowling tournament. And ended up driving back to NJ where we both safely arrived. Thank you Geneva General emergency room.

Brought my b/f in to emergency department for possible stroke...thank God it wasn't...but, nurses…read morecouldn't have been nicer, faster, more professional!! Drs were very thorough, informative and eased our minds. Total time from start to finish 1 hour 10 mins...you've come a long way Geneva General!!