I've been going to the Lipson Cancer Center, inside RGH for the last year and half, for breast…read morecancer. This review is mainly for the cancer center. They are amazing here! The staff works like a well oiled machine. The care I received was top notch. I feel completely comfortable, and have tremendous amount of trust. Dr Reid and Dr Silver have an excellent reputation, and I know others she has treated. She fights hard for her patients. The nurses are top notch, very attentive, work great together, always smiling, handle emergencies with quick precision. I've been super impressed. The lack of one star is due to the rest of the hospital. I honestly feel like, when they know I'm being treated my Dr Reid, they jump into action, but if I'm there for some other issue, I always run into weird scheduling issues, delays, failures to call me back. Like I said, I've only experienced that outside of the Cancer and radiation department. But no matter what, I will never go to strong hospital. I know more people who have gone to strong, and left in a body bag, then I know who have gone and walked out. I am absolutely not kidding. RGH, may have some system issues, but their Drs really care. You can see it, and feel it. Their staff tries hard, they are just really busy, and working a ton of hours. But they genuinely care. Unlike other places.

Overall the care I received by the staff at Rochester General Hospital was wonderful. The staff…read morewere very attentive and helped me to understand details of the care I was receiving. I have nothing but good things to say in respect to the providers. They made me feel well cared for and helped to manage my pain post surgery. The only difficulty I found with my stay was getting a room after surgery. It was very hard to rest and recover when waiting for hours to be taken to a room with an actual bed. The communication regarding this was frustrating, as I kept being told it was going to happen soon with no action. It was no fault of the nurse who was caring for me, as I continued to hear them call for a room to be prepared. Once this was resolved my experience improved. The room was clean and well kept. My room had its own tv and private bathroom. The food was decent and I was happy to have options to choose from if I did not want to eat the scheduled menu item for the day. Parking is paid with hourly rates.

My relative had knee surgery. It was more complicated than most due to other health conditions. The…read morerehab floor in Highland Hospital was newly remodeled and very clean. The food she was served as well as cafeteria food was better than most. Majority of the nurses were friendly, helpful and wonderful. A couple were not quick to respond and grumpy or not very compassionate. They forgot her meal the first night which was upsetting because she had not eaten in more than 24 hours and lots of pills in her stomach. They did their best to help find the right combination of medications during her stay. The surgeon did an excellent job and stopped by to check in. Just a few hours after surgery the physical therapist, occupational therapist and dietician stopped by also. Unfortunately she stayed longer than expected and was moved to a rehab facility due to her complicated recovery. But that had nothing to do with the surgeon or aftercare, just her other health complications that prolonged her getting up amd moving enough to go home.

Warning for Patients with Rare Conditions, Disabilities, or Trauma History…read more I was recently treated at Highland Hospital while experiencing an autonomic crisis related to my Riley-Day Syndrome (Familial Dysautonomia)--a rare neurological condition that requires urgent, specialized care. Despite telling staff repeatedly that I was in crisis, I was dismissed, denied care, and discharged unsafely. The nursing staff falsely documented that I "transferred myself into a wheelchair without assistance." In reality, my brother physically lifted me into the wheelchair and into the car because I was unable to move safely. That's medical record falsification. I asked for a patient advocate multiple times, as is my legal right. I was told no one was available. That is a direct violation of The Joint Commission's requirements and NYS Patient Bill of Rights. I also asked for clear communication about my labs and vitals. I was denied access to my own medical information while in crisis. I was denied my legal right to submit a statement or correction to my record in their MyChart system. Rochester Regional allows this--why doesn't URMC? Is it to avoid accountability? Highland Hospital failed me. They ignored my diagnosis. They ignored my lived experience. They gaslit me and endangered my life. I'm filing formal complaints with: * The Joint Commission * NYS Office of Professional Medical Conduct * HHS Office for Civil Rights * Disability Rights NY * CMS If you are disabled, medically complex, or have a trauma history, be extremely cautious. This is not a safe facility.

This is the hospital where I delivered my daughter. Luckily I have not had too many hospital…read morestints in my life, so I don't have much experience in comparing it, but I did find my experience to be really good. The nursing staff and doctors when I was there, were awesome. They were a huge help and reassurance in a time of new adventures as this was my first child. The facility is modern and very nice, and the staff was attentive while allowing us space to enjoy the first days with our new baby. Maybe this is typical at other hospitals but I was pretty impressed with the food. They had menus for me to order and while it did feel like cafeteria style food. It was much more enjoyable than I would have expected. The staff here really seems to care, and made my experience pleasant.

I know. Not the usual post on Yelp. But I think it's essential to highlight not just the places we…read morewant to go,like our favorite diner, coffee shop or pizzeria - but the essential places that care for us when we are at our worst. When we are in pain, sick, and vulnerable. When we are where we don't want to be, but need to be to receave the care and treatment for us to live and get well. This was the case for me on April 13th-19th when I found myself in a serious medical situation that could have, if not for the timely intervention of the doctors, techs, PA's, and nurses, seen me lose my foot at best and very likely my life at worst. My foot was swollen up like a grapefruit, discolored (black, purple, and red), and was agony to the touch - in short, it was severely infected. From the first moment of my arrival via mercy flight ambulance I was treated with care, compassion, and the quick thinking professionalism that saved me from a very unpleasant set of possible outcomes had the treatment been delayed even a moment longer. What stands out the most in my memory of this experience was how everyone took the time to not just treat me like a bed number, but as a person - I was made to feel like I mattered and assured every step of the way that they were going to help however they could. Moreover, as I was stabilized and admitted to the third floor, I was introduced to some of the most caring, compassionate, dedicated, and professional Healthcare professionals I've ever met. They cared about not just getting me better but caring about how I felt, my dignity, my feelings, and my comfort. From the moment I was brought into a room to the moment I was discharged , I felt safe, cared for, and confident in the treatment I received. And I will be forever grateful to every one of them. Some shoutouts to some amazing people who helped me through a difficult time: ER Nurse Luanne - she was there for my wife, who couldn't be there with me, keeping her in the loop with updates via phone calls. Moreover, as my ankle was being lanced she got me through it - as the numbing drugs didn't fully kick in in time to spare me some the worst of that experience. 3rd floor nurse John - amazing person, made some of my most uncomfortable moments bearable. 3rd floor Patient care tech Joan - she was the first to great me, and always there with smiles, encouragement, and kindness just when I needed it most. I won't forget those gingerale and ice cream treats that got me through some hard moments and gave me bright spots to look forward to during some nights that were very long and uncomfortable to endure. 3rd floor Nurse Kristen - thank you for the laughs when I didn't think I had it in me. 3rd floor Nurse Carey - always a bright light, great humor, and kept me going through the worst of it. Dr. Loffrado - no words can express how grateful I am for the surgery that likely saved my foot and possibly my life.

This is my second visit to this hospital in two years, once with my mother and once with my father…read more Each of my parents came for outpatient surgery. The preop and postop staff are unprofessional. Their overly loud personal and sometimes inappropriate conversations that take place feet away from patients are uncalled for. They are not great communicators with patients and family. After waiting three hours with no one communicating with us, I went to ask a question and was rudely responded to. The gen/med floor is not well maintained and not acceptably clean. The suction collection device mounted on the wall when my father was placed in his room was dirty. It had green chunks in it. That,alone, leads me to question the hygienic nature of the entire hospital. I have worked in hospitals for 20 years. I understand how hospitals work. I know what minimum standards are. And as a human being, I know what customer service is. This hospital is seriously lacking in basic customer service skills. I give the ER 5 stars for excellent customer service, efficiency, communication, compassion and sanitary conditions. The PACU staff I would give 0 stars.

I twisted my ankle Monday night April 20th. and went to the ER because I heard a crunch sound and…read morethought I had broken some bones in my foot. First they took X Rays of my ankle and left and came back because they were supposed to X Ray my foot. After a few more pictures, I sat there for over two hours and a young ER Dr. came in and said he couldn't see any breaks but wasn't sure. Told me to come back the next day if my pain persists. Meanwhile my ankle and foot swelled up twice the size and turned black and blue. I don't know why he couldn't see any damage. Had to pay a co-pay and wasn't going back to pay another. Ridiculous!

Good hospital for mental health. Pleasantly surprised with the staff. The ER is horrific though.read more

Had both my babies at Strong. (2023 & 2025) Nurses were mostly kind and efficient. Some more than…read moreothers. Both relatively positive experiences. The second birth better than the first in some ways. Epidural always seemed to have had a student doing mine for both births. I rejected students to be present during my delivery the second time around. (First time it was multiple of them and I wanted something more personable) epidural wore off with my first baby, and I tore mildly... later would complain about how they stitched me. Second epidural lasted the whole delivery. Barely felt a thing. Doctor said she wished all her births were that easy. My children's father complained of uncomfortable bedding for the person assisting mom and not having supplies readily available. Meals were always delivered on time. Pretty decent for hospital food. Social work helped a lot the second time with baby supplies and setting up an appointment for further help with baby supplies at Asbury House. Sometimes people who would randomly come in and out were unfriendly but I'd focus more-so on the friendly ones anyway. Thanks Nurse Andrea Rose & Katie - they were attending nurses for both of my sons which was such a delight to see full circle since my first birth. Entering the hospital can be confusing, our first time around I was wheeled up to triage. Second time around, experienced, I waddled myself up there. But the information desk is pretty obvious, there's always people around to help and point you to where you need to go, they may not always be friendly but as long as you are attended to.

This place is terrible. Went here at the recommendation of a tele-health doctor on a Saturday…read moremorning so my young daughter could have a strep test. For some reason, the employee responsible for our "care" wouldn't do a rapid test, so we were told we would have a result within 24-48 hours. Finally, after hearing no results after 72 hours, we reluctantly sent our still sick daughter to school Tuesday morning only to get a phone call that she WAS positive for Strep and we had to pull her from school. She could have been on antibiotics starting Saturday if the staff here had a clue, but now she is out of school until Thursday because of their incompetence. Just an absolute shit show. DO NOT BRING YOUR LOVED ONES HERE IF THEY ARE SICK!

I went in for a PCR test. The nurses and staff were great, particularly the young man administering…read morethe test. I would have rated them 5 stars, but I had a final visit from a Physician's Assistant. I didn't catch his name but he was very unfriendly and disrespectful. He asked if I had questions and when I asked one in particular he laughed at me and gave me some information in the form of "Did you know...?". After I left the facility I did some further research on the topic and it turns out he was completely wrong on this point, according to the FDA. I regret not catching his name from his name tag. He was a charlatan.

I will never ever complain about health care professionals after seeing the amazing and…read moreunbelievable job they have: I went to the ER department of Unity Hospital in Rochester NY yesterday and my treatment was beyond outstanding despite the truly busy and full hospital of people needing medical care. My MD was Gary S. Zimmer. He was patient, knowledgeable, attentive to my needs and condition, and responsive above and beyond the call of duty. I would recommend him to anyone for any reason. There were so so many sick people lined up in the hallways and in the rooms needing medical care and the entire staff was working at a rapid and almost inhuman pace to provide it. My highest regard goes to all of them. Caroline Guzzetta Allen

The ED at this hospital is similiar to healthcare from a third world country.... patients lined up…read morein the hallways, medical equipment all over.... understaffed and very very slow patient care.. if this is what they consider "quality care", i beg to differ! I have come to this hospital 4 times since January advocating for family members who have been ill... same experience every single visit... this place is beyond pathetic... if i could rate it a ZERO, i would but don't have the option....

The hospital can be difficult to navigate. Fingerlakes health is on the first floor, Rochester…read moreRegional Health is on the second floor and they have offices all over, too. There are also offices behind and around the hospital that can be confusing as well. I wish the signage was better but maybe in 50 years we wont need hospitals at all.

Worst experience ever wife has been in and out of er for a while she lost weight and they admitted…read moreher for 2 days gave her fluid and said everything looks good u can go home, she said she didn't feel right so she said she don't feel safe leaving, they proceeded to give her a hard time and said nothing we can do here all your vitals are fine ur just not eating, which she just had all lower teeth out, so they gave her discharge papers and pretty much said have a good day, she can't barely stand or walk but pt signed off as she was fine to get around , cause she walked like 10 steps and said I need to sit I feel disey, had to get back to bed , they said it's your problem your not eating, no home help no rehab no nothing just go home deal w it, also told from er that they would have GI come check her out and some other test and never seen a soul for 2 days , bed side potty stayed dirty till she had to call to clean it out, never checked to see if she was even eating,I had to bring boost to make sure she was getting something so u would think they would make sure she was getting something down to help but they just said she refused to eat which she never refused anything

The dozens of times I have had a blood draw at various URMC labs have never resulted in a hematoma…read more I willl use the labs on Empire Boulevard, Webster, NY, next time instead of the Barrett Drive lab.

I was here twice in a month, and there was virtually no wait either time! That is amazing!…read moreThe first time, the doctor hadn't put in the order, and the person at the front desk was very helpful in getting me what I needed from my doctor's office. The second time I came, there was a QR code outside to sign in. I found it odd that this was implemented in May of 2022, but ok. They called me a few minutes later to go in. Both times the tech was very good and didn't hurt me, so that's always the most important. The one time I was there, there were a few people talking behind the desk complaining about the Barrett drive location being out of the way, lol. So, I think that be why there's not much of a wait here either. I'll gladly drive a few more minutes out of my way to not wait a half hour at a lab!