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Highland Hospital

2.5 (42 reviews)
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Rob G.

Probably my craziest review I've done. I had knee replacement surgery today and was here for the dinner. For hospital food, I will give it a 3/5 (I could give it 4/5 but the Yelp Elite ppl might throw me off!) but for the care I got from the nurses, anesthesiologist, Doctor etc I give them a 5/5. Very friendly and professional. So we will round it out to a 4/5. As I like to say in my reviews- I will be back (got another knee to take care of!)

THIS OTHER PERSON'S RANDOM BLOOD IN THE BATHROOM JUST SITTING THERE!!!

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12 days ago

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11 months ago

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1 year ago

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9 months ago

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4 years ago

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2 years ago

New tower has beautiful rooms. You'll never want to leave. The lobby has a nice coffee shop. Parking is tight.

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9 years ago

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7 years ago

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7 years ago

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7 years ago

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3 years ago

Highland Hospital legit has the best Cappuccino in the Rochester area. Straight up perfect.

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5 years ago

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4 years ago

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6 years ago

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4 years ago

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9 years ago

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4 years ago

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5 years ago

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6 years ago

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6 years ago

We had our mother in hospice care and i have to say that the nurses and techs were very attentive during this difficult time.

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7 years ago

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6 years ago

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8 years ago

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7 years ago

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9 years ago

Incredibly long wait times. Came in at 12am, left at 9am. Staff was decent, but wait times are stupidly long.

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10 years ago

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Review Highlights - Highland Hospital

I took my wife to Emergency department for an issue that was looked at early in the month at another emergency room with no answers.

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Strong Memorial Hospital

Strong Memorial Hospital

2.5(113 reviews)
1.2 miUpper Mount Hope

Good hospital for mental health. Pleasantly surprised with the staff. The ER is horrific though.read more

Had both my babies at Strong. (2023 & 2025) Nurses were mostly kind and efficient. Some more than…read moreothers. Both relatively positive experiences. The second birth better than the first in some ways. Epidural always seemed to have had a student doing mine for both births. I rejected students to be present during my delivery the second time around. (First time it was multiple of them and I wanted something more personable) epidural wore off with my first baby, and I tore mildly... later would complain about how they stitched me. Second epidural lasted the whole delivery. Barely felt a thing. Doctor said she wished all her births were that easy. My children's father complained of uncomfortable bedding for the person assisting mom and not having supplies readily available. Meals were always delivered on time. Pretty decent for hospital food. Social work helped a lot the second time with baby supplies and setting up an appointment for further help with baby supplies at Asbury House. Sometimes people who would randomly come in and out were unfriendly but I'd focus more-so on the friendly ones anyway. Thanks Nurse Andrea Rose & Katie - they were attending nurses for both of my sons which was such a delight to see full circle since my first birth. Entering the hospital can be confusing, our first time around I was wheeled up to triage. Second time around, experienced, I waddled myself up there. But the information desk is pretty obvious, there's always people around to help and point you to where you need to go, they may not always be friendly but as long as you are attended to.

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Strong Memorial Hospital
Strong Memorial Hospital
Strong Memorial Hospital

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Rochester General Hospital

Rochester General Hospital

2.4(50 reviews)
4.0 mi14621

I've been going to the Lipson Cancer Center, inside RGH for the last year and half, for breast…read morecancer. This review is mainly for the cancer center. They are amazing here! The staff works like a well oiled machine. The care I received was top notch. I feel completely comfortable, and have tremendous amount of trust. Dr Reid and Dr Silver have an excellent reputation, and I know others she has treated. She fights hard for her patients. The nurses are top notch, very attentive, work great together, always smiling, handle emergencies with quick precision. I've been super impressed. The lack of one star is due to the rest of the hospital. I honestly feel like, when they know I'm being treated my Dr Reid, they jump into action, but if I'm there for some other issue, I always run into weird scheduling issues, delays, failures to call me back. Like I said, I've only experienced that outside of the Cancer and radiation department. But no matter what, I will never go to strong hospital. I know more people who have gone to strong, and left in a body bag, then I know who have gone and walked out. I am absolutely not kidding. RGH, may have some system issues, but their Drs really care. You can see it, and feel it. Their staff tries hard, they are just really busy, and working a ton of hours. But they genuinely care. Unlike other places.

Overall the care I received by the staff at Rochester General Hospital was wonderful. The staff…read morewere very attentive and helped me to understand details of the care I was receiving. I have nothing but good things to say in respect to the providers. They made me feel well cared for and helped to manage my pain post surgery. The only difficulty I found with my stay was getting a room after surgery. It was very hard to rest and recover when waiting for hours to be taken to a room with an actual bed. The communication regarding this was frustrating, as I kept being told it was going to happen soon with no action. It was no fault of the nurse who was caring for me, as I continued to hear them call for a room to be prepared. Once this was resolved my experience improved. The room was clean and well kept. My room had its own tv and private bathroom. The food was decent and I was happy to have options to choose from if I did not want to eat the scheduled menu item for the day. Parking is paid with hourly rates.

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Rochester General Hospital
Rochester General Hospital - Rochester Regional Health Laboratories

Rochester Regional Health Laboratories

Rochester General Hospital - Parking garage rates

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Parking garage rates

Rochester Regional Hospital at Unity

Rochester Regional Hospital at Unity

2.7(19 reviews)
6.3 mi

The ED at this hospital is similiar to healthcare from a third world country.... patients lined up…read morein the hallways, medical equipment all over.... understaffed and very very slow patient care.. if this is what they consider "quality care", i beg to differ! I have come to this hospital 4 times since January advocating for family members who have been ill... same experience every single visit... this place is beyond pathetic... if i could rate it a ZERO, i would but don't have the option....

I really do not like to leave negative reviews, but I see this as a public service. . My poor…read more84-year-old mother had spinal fusion surgery at Unity. Then she got stuck at McCormick Transitional Care Center at Unity, and wow, what a horrible, horrible experience, the result of which is the need for a second and third even more invasive surgeries to repair the damage she sustained at this facility. First of all, the nursing staff and physician's assistant at McCormick TCC failed miserably to manage my mother's pain. My mom was in absolute agony, crying out for help, with woefully inadequate pain medication. I should not have had to do this, but I repeatedly explained the fragile and traumatic nature of my mom's surgery along with my mom's medical history and efforts at pain management... and I literally begged them to help her. It did no good. They did not increase her meds to appropriate and recommended levels, they did not adequately take care of her bodily needs, nor did they take measures to insure her comfort or safety. She was often left in a soiled bed, crying in pain and humilation. I AM NOT EXAGERATING. The aids would literally ignore her call light and her cries of pain, or simply step in and turn the light off, telling her coldly that she had to wait for help or meds or whatever she needed. In desparation, my mother would try to get up and get to the bathroom on her own. There was no bed alarm, no safety measures in place at all... nothing. And as a result, Mom fell more than once, after spinal fusion surgery!! It was awful, frightening, dangerous and ultimately devastating to her recovery . I told the administrator after the first fall that I felt my mom was NOT SAFE at McCormick, and the administrator assure me she would launch an investigation and make sure this didn't happen again... but it did happen again and again. My mom fell several time, each time she suffered obvious setbacks in what little progress she had made in her recovery. There were at least three falls and "investigations," and yet I would come in and see the aids chatting or hanging out down the hall totally ignoring my mother's call light. Or we would wait more than 30 minutes to an hour for someone to respond after calling for help, and we often had to go get someone to help her. And when the aids finally showed up, many were very rude or unkind to her. Or they would simple step in and turn off her call light, informing her coldly that she would have to wait for her meds or for help getting to the bathroom or whatever. It was awful. My mom was in misery. She felt like she was dying, and we did too. So finally I call her surgeon to inform him of what was going on, and he was NOT happy to hear how his patient was being treated. After the surgeon got involved, the PA did finally relent and increase my mom's pain meds according to her doctor's instructions for a multi-modal pain management approach, which should have been in place from day one. Hence my mom was able to engage in some rehab, but it was too late. The damage was already done, a fracture on the lowermost vertebra. I know it happened at McCormick. I mean, one time my mom fell with an aid standing right there but apparently making no effort to support or help her with the toileting. And another time, she fell so hard that they took her down an xray. We recently did a CT scan with die and her surgeon found a fracture at the lowermost vertebra of the lumbar region. This area should be fused by now, but due to the fracture, the pins are now loose and possibly touching the nerve, which explains her excruciating nerve pain. My mom's fusion surgery has thus failed as a result of the movement and instability cause by the fall and fracture, which is so upsetting. She should be recovered and walking by now all but pain free. But instead she's pretty much confined to her bed and in constant pain. Now my mom must undergo not just one but TWO consecutive surgeries, entering from the front and the back, in order to repair the damage, replace the pins, secure the spine all the way down to the sacrum. This is an even more invasive and brutal surgery than the first one, and I fear she will not survive it. Needless to say we will not be taking her back to Unity Hospital for this surgery. And McCormick Transitional Care Center and/or Park Ridge should be investigated and shut down in my opinion. For we were not the only ones to experience neglect and abuse at this facility. There was one poor lady confined to her wheelchair and kept in the dining area all day everyday. They would not let her go back to her room and lie down because she was "a fall danger" like my mom, and they wanted to keep an eye on her. Sadly, if my mom could have sat in a wheelchair they might of parked her in the dining area too and kept a closer eye on her, but that wasn't an option for after surgery... and i don't believe it's legal to prevent someone from going to their room.

Golisano Children's Hospital At Strong

Golisano Children's Hospital At Strong

4.2(6 reviews)
1.3 miUpper Mount Hope

Overall a reasonable experience. My son broke his arm and they got him comfortable, casted and sent…read moreus home before midnight even though the ER was busy on a Friday night. I think we got there around 2pm. The wait times were not terrible, and the rooms do have individual tvs which was a nice distraction. Towards the end there was a lot of waiting around to get discharged because the ER got busier. There were a variety of teams involved and everyone seemed to communicate and coordinate well. One thing to know is that there are only 2 pediatric ERs in Rochester- so you'll be there with a variety of emergencies happening across the city which could be anything from fevers to broken bones to car accidents and more. I think my son did find it a bit scary. We previously lived in a large metro with smaller hospitals and more localized ERs available, so we went to the local ER for things like broken bones, but the more traumatic types of injuries did not end up at the local ER. The biggest negative for me was the parking situation which is a large garage across a big driveway. When you're in a situation with a crying and injured child, the last thing you want to do is navigate a parking garage. When you pull up in front of the ER, there were only a few temp spots but they were occupied. Also, the parking spots are tight. Maybe they striped the place when cars were smaller or are just trying to pack in as many cars as possible but it was a squeeze to park and then trying to get an injured person out of the vehicle.

Parent of eating disorder 17 y.o. female and current patient. Lots of misquotes and documentation…read moreof hearse in MyChart--very concerning(!!), staff doesn't speak to both parents and expect the same participation/visitation from dad as they do a mom (dad may visit once or twice during an extended length of stay and that's A-Ok by their standards), lots of criticism to me--mom--the very present and advocating parent supporting daughter at this time. This second admission feels strange, unkind, threatening, ubrupt, and very not supportive to me as a primary parent and caregiver. I wouldn't wish any parent to be in my shoes! The judgement and unpleasantness I have experienced with staff such as Nurse Chrisanne and CCLS Elise on 8th floor south is not okay. Regardless of what I know of my child seems null and void, how much I stand by her and support her, it doesn't count. I am finding to be the scapegoat and villian for advocating for better communication and transparency in a better fashion than what I have experienced. I feel this admission has enabled my child to get MUCH worse and my relationship is tainted with my daughter due to the BS reported in MyChart. She seems to be more flat, an empty shell of a person because a feeding tube is enabling her to not need to eat for herself. Staff is more concerned with policing parents using cell phone for snack time keeping rather than ecouraging and supporting the patient get better by actually eating solids. This place is not nice or comforting. This place feels makes me feel gaslit, upset, overwhelmed, frustrated, misinformed, neglected, misrepresented and unhappy by staff. I am supposed to drop my other kid and work to play Simon Says on their watch and wait around for the next awful MyChart surprise of a nasty message. Awful. So disappointed. Can they make it any worse for a single mom?!?!

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Golisano Children's Hospital At Strong
Golisano Children's Hospital At Strong - Spiderman helps out in pediatric surgery

Spiderman helps out in pediatric surgery

Golisano Children's Hospital At Strong - Dora helps out in pediatric surgery

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Dora helps out in pediatric surgery

Highland Hospital - hospitals - Updated May 2026

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