Good hospital for mental health. Pleasantly surprised with the staff. The ER is horrific though.read more

Had both my babies at Strong. (2023 & 2025) Nurses were mostly kind and efficient. Some more than…read moreothers. Both relatively positive experiences. The second birth better than the first in some ways. Epidural always seemed to have had a student doing mine for both births. I rejected students to be present during my delivery the second time around. (First time it was multiple of them and I wanted something more personable) epidural wore off with my first baby, and I tore mildly... later would complain about how they stitched me. Second epidural lasted the whole delivery. Barely felt a thing. Doctor said she wished all her births were that easy. My children's father complained of uncomfortable bedding for the person assisting mom and not having supplies readily available. Meals were always delivered on time. Pretty decent for hospital food. Social work helped a lot the second time with baby supplies and setting up an appointment for further help with baby supplies at Asbury House. Sometimes people who would randomly come in and out were unfriendly but I'd focus more-so on the friendly ones anyway. Thanks Nurse Andrea Rose & Katie - they were attending nurses for both of my sons which was such a delight to see full circle since my first birth. Entering the hospital can be confusing, our first time around I was wheeled up to triage. Second time around, experienced, I waddled myself up there. But the information desk is pretty obvious, there's always people around to help and point you to where you need to go, they may not always be friendly but as long as you are attended to.

I've been going to the Lipson Cancer Center, inside RGH for the last year and half, for breast…read morecancer. This review is mainly for the cancer center. They are amazing here! The staff works like a well oiled machine. The care I received was top notch. I feel completely comfortable, and have tremendous amount of trust. Dr Reid and Dr Silver have an excellent reputation, and I know others she has treated. She fights hard for her patients. The nurses are top notch, very attentive, work great together, always smiling, handle emergencies with quick precision. I've been super impressed. The lack of one star is due to the rest of the hospital. I honestly feel like, when they know I'm being treated my Dr Reid, they jump into action, but if I'm there for some other issue, I always run into weird scheduling issues, delays, failures to call me back. Like I said, I've only experienced that outside of the Cancer and radiation department. But no matter what, I will never go to strong hospital. I know more people who have gone to strong, and left in a body bag, then I know who have gone and walked out. I am absolutely not kidding. RGH, may have some system issues, but their Drs really care. You can see it, and feel it. Their staff tries hard, they are just really busy, and working a ton of hours. But they genuinely care. Unlike other places.

Overall the care I received by the staff at Rochester General Hospital was wonderful. The staff…read morewere very attentive and helped me to understand details of the care I was receiving. I have nothing but good things to say in respect to the providers. They made me feel well cared for and helped to manage my pain post surgery. The only difficulty I found with my stay was getting a room after surgery. It was very hard to rest and recover when waiting for hours to be taken to a room with an actual bed. The communication regarding this was frustrating, as I kept being told it was going to happen soon with no action. It was no fault of the nurse who was caring for me, as I continued to hear them call for a room to be prepared. Once this was resolved my experience improved. The room was clean and well kept. My room had its own tv and private bathroom. The food was decent and I was happy to have options to choose from if I did not want to eat the scheduled menu item for the day. Parking is paid with hourly rates.

My relative had knee surgery. It was more complicated than most due to other health conditions. The…read morerehab floor in Highland Hospital was newly remodeled and very clean. The food she was served as well as cafeteria food was better than most. Majority of the nurses were friendly, helpful and wonderful. A couple were not quick to respond and grumpy or not very compassionate. They forgot her meal the first night which was upsetting because she had not eaten in more than 24 hours and lots of pills in her stomach. They did their best to help find the right combination of medications during her stay. The surgeon did an excellent job and stopped by to check in. Just a few hours after surgery the physical therapist, occupational therapist and dietician stopped by also. Unfortunately she stayed longer than expected and was moved to a rehab facility due to her complicated recovery. But that had nothing to do with the surgeon or aftercare, just her other health complications that prolonged her getting up amd moving enough to go home.

Warning for Patients with Rare Conditions, Disabilities, or Trauma History…read more I was recently treated at Highland Hospital while experiencing an autonomic crisis related to my Riley-Day Syndrome (Familial Dysautonomia)--a rare neurological condition that requires urgent, specialized care. Despite telling staff repeatedly that I was in crisis, I was dismissed, denied care, and discharged unsafely. The nursing staff falsely documented that I "transferred myself into a wheelchair without assistance." In reality, my brother physically lifted me into the wheelchair and into the car because I was unable to move safely. That's medical record falsification. I asked for a patient advocate multiple times, as is my legal right. I was told no one was available. That is a direct violation of The Joint Commission's requirements and NYS Patient Bill of Rights. I also asked for clear communication about my labs and vitals. I was denied access to my own medical information while in crisis. I was denied my legal right to submit a statement or correction to my record in their MyChart system. Rochester Regional allows this--why doesn't URMC? Is it to avoid accountability? Highland Hospital failed me. They ignored my diagnosis. They ignored my lived experience. They gaslit me and endangered my life. I'm filing formal complaints with: * The Joint Commission * NYS Office of Professional Medical Conduct * HHS Office for Civil Rights * Disability Rights NY * CMS If you are disabled, medically complex, or have a trauma history, be extremely cautious. This is not a safe facility.

Recently had my 1st surgery through Thompson health surgical center and it was such a great calming…read moreexperience, at first my anxiety was kicking in and the staff did a fantastic job at being welcoming and showing care for me throughout the entire time. Thank you all from the assistants to the doctor and all the staff for the care. Made my first experience of surgery the best. Would recommend anyone to them. Thank you all for taking care of me.

Ridiculous wait times. Mom had to go there for severe dehydration and still waiting OVER 8 HOURS…read morebefore these clowns would even talk to her. In fact the incompetent er staff was doing everything possible to avoid helping anyone. This place is a malpractice suit waiting to happen. Whoever is in charge of the emergency department at this nightmarish joke of a hospital needs to be fired.

They put me in the hallway with a curtain across from the little kitchenette. It was loud, the…read morenurses would talk really loud. And it was just a horrible experience if I was supposed to get rust. I was b*******. I didn't even have a real room. And I'm sure they're gonna charge my insurance for a real room. No TV no freaking door. This was so unfair. The nurse is taking care of me. Were great. They couldn't do nothing for me being stuck out in the corner. They don't even like it.

ED I came in septic Had to wait gpurs in hallway bed. It took them 2 days to twll me I was septic…read moreand start my antibiotics. Funnaly got me a bed in obsvitory. I am a diabetic and had to ask for my insulin multie time. My fever was not handled with medication unless I asked. All around wait times were 45 min or longer. I had to go to bathroom very basd and couldn't walk by myself as I was to weak,and almost messed myself trying to get help to bathroom. Never again will I go to this ED again.

I will never ever complain about health care professionals after seeing the amazing and…read moreunbelievable job they have: I went to the ER department of Unity Hospital in Rochester NY yesterday and my treatment was beyond outstanding despite the truly busy and full hospital of people needing medical care. My MD was Gary S. Zimmer. He was patient, knowledgeable, attentive to my needs and condition, and responsive above and beyond the call of duty. I would recommend him to anyone for any reason. There were so so many sick people lined up in the hallways and in the rooms needing medical care and the entire staff was working at a rapid and almost inhuman pace to provide it. My highest regard goes to all of them. Caroline Guzzetta Allen

The ED at this hospital is similiar to healthcare from a third world country.... patients lined up…read morein the hallways, medical equipment all over.... understaffed and very very slow patient care.. if this is what they consider "quality care", i beg to differ! I have come to this hospital 4 times since January advocating for family members who have been ill... same experience every single visit... this place is beyond pathetic... if i could rate it a ZERO, i would but don't have the option....

My stay was for a planned lifesaving surgical procedure. From Preoperative to discharge I was…read moretreated with care every step of the way. All the staff, doctors, nurses, technicians, etc were professional, courteous, and always made me feel comfortable. I would not hesitate to return to RGH for medical care. Thank you for making my stay so easy physically and emotionally.

Now let me say the staff at the emergency department was amazing the night we went. Very attentive…read moreand friendly. We didn't have to wait long either. The 3 stars is for the disorganization as the transporters we encountered were clueless to where all their patients were that they were picking up. Also the cleanliness of this hospital was absolutely disgusting. The triage room had hair shavings all over the floor. Then when my husband was going to be put in a room in the ED it was dirty so they put him in a different room that was also dirty with papers, and used medical supplies in it to wait til the room was clean and never ended up moving him to a clean room. If you weren't truly sick before you came to the ED you would be sick afterwards for the how unsanitary it was.

This is my second visit to this hospital in two years, once with my mother and once with my father…read more Each of my parents came for outpatient surgery. The preop and postop staff are unprofessional. Their overly loud personal and sometimes inappropriate conversations that take place feet away from patients are uncalled for. They are not great communicators with patients and family. After waiting three hours with no one communicating with us, I went to ask a question and was rudely responded to. The gen/med floor is not well maintained and not acceptably clean. The suction collection device mounted on the wall when my father was placed in his room was dirty. It had green chunks in it. That,alone, leads me to question the hygienic nature of the entire hospital. I have worked in hospitals for 20 years. I understand how hospitals work. I know what minimum standards are. And as a human being, I know what customer service is. This hospital is seriously lacking in basic customer service skills. I give the ER 5 stars for excellent customer service, efficiency, communication, compassion and sanitary conditions. The PACU staff I would give 0 stars.

I twisted my ankle Monday night April 20th. and went to the ER because I heard a crunch sound and…read morethought I had broken some bones in my foot. First they took X Rays of my ankle and left and came back because they were supposed to X Ray my foot. After a few more pictures, I sat there for over two hours and a young ER Dr. came in and said he couldn't see any breaks but wasn't sure. Told me to come back the next day if my pain persists. Meanwhile my ankle and foot swelled up twice the size and turned black and blue. I don't know why he couldn't see any damage. Had to pay a co-pay and wasn't going back to pay another. Ridiculous!

Overall a reasonable experience. My son broke his arm and they got him comfortable, casted and sent…read moreus home before midnight even though the ER was busy on a Friday night. I think we got there around 2pm. The wait times were not terrible, and the rooms do have individual tvs which was a nice distraction. Towards the end there was a lot of waiting around to get discharged because the ER got busier. There were a variety of teams involved and everyone seemed to communicate and coordinate well. One thing to know is that there are only 2 pediatric ERs in Rochester- so you'll be there with a variety of emergencies happening across the city which could be anything from fevers to broken bones to car accidents and more. I think my son did find it a bit scary. We previously lived in a large metro with smaller hospitals and more localized ERs available, so we went to the local ER for things like broken bones, but the more traumatic types of injuries did not end up at the local ER. The biggest negative for me was the parking situation which is a large garage across a big driveway. When you're in a situation with a crying and injured child, the last thing you want to do is navigate a parking garage. When you pull up in front of the ER, there were only a few temp spots but they were occupied. Also, the parking spots are tight. Maybe they striped the place when cars were smaller or are just trying to pack in as many cars as possible but it was a squeeze to park and then trying to get an injured person out of the vehicle.

Parent of eating disorder 17 y.o. female and current patient. Lots of misquotes and documentation…read moreof hearse in MyChart--very concerning(!!), staff doesn't speak to both parents and expect the same participation/visitation from dad as they do a mom (dad may visit once or twice during an extended length of stay and that's A-Ok by their standards), lots of criticism to me--mom--the very present and advocating parent supporting daughter at this time. This second admission feels strange, unkind, threatening, ubrupt, and very not supportive to me as a primary parent and caregiver. I wouldn't wish any parent to be in my shoes! The judgement and unpleasantness I have experienced with staff such as Nurse Chrisanne and CCLS Elise on 8th floor south is not okay. Regardless of what I know of my child seems null and void, how much I stand by her and support her, it doesn't count. I am finding to be the scapegoat and villian for advocating for better communication and transparency in a better fashion than what I have experienced. I feel this admission has enabled my child to get MUCH worse and my relationship is tainted with my daughter due to the BS reported in MyChart. She seems to be more flat, an empty shell of a person because a feeding tube is enabling her to not need to eat for herself. Staff is more concerned with policing parents using cell phone for snack time keeping rather than ecouraging and supporting the patient get better by actually eating solids. This place is not nice or comforting. This place feels makes me feel gaslit, upset, overwhelmed, frustrated, misinformed, neglected, misrepresented and unhappy by staff. I am supposed to drop my other kid and work to play Simon Says on their watch and wait around for the next awful MyChart surprise of a nasty message. Awful. So disappointed. Can they make it any worse for a single mom?!?!