I have had nothing bad to say about this place! I am a…read morenewer patient, I am currently 35 weeks pregnant and have been a patient since I was 12 weeks. All of the providers are amazing, I've seen them all at this point, and everyone is super friendly, informative, and generally accommodating to any request. Big Shout out to Dr. Lammers, Dr. Hunse, Dr. Tariq, and Dr. Thomas. The nurse practitioner Alison is always great to ask questions to, call on the phone, or have a Non Stress test with. She is so friendly and honest about all of your questions. The wait is never long, the front desk staff is friendly, and I can't wait to return to this practice after birth for my regular GYN visits. This has been the best experience!

Top notch staff as well as physicians! So glad I switched to them! Dr. Hunse is kind, caring and…read morelistens. She then make recommendations to address my concern.

Was a patient here years ago. Left when the doc denied me an IUD stating I would 'change my mind…read moreabout kids'. When HE said i would change my mind! I was in my 20s at the time and am now in my 40s and child free. This experience forever shaped my perspective on women's health. The same doc also irresponsibly did a pelvic lap for LUQ abdominal pain. Put me at risk for what? Insurance money? I hope the dude is gone now but every time I drive by this place I remember how this practice operates. In hindsight, it feels like a little slice of Gilead.

If you are a patient you can never get an appointment annually because they have too many patients…read more When you call they book you in approximately 18 months from your last appointment.

Absolutely incredible team and atmosphere!!! I came here…read moreinitially on a friend's recommendation while I was trying to get pregnant. After a stillbirth and 18 months of trying, no luck. I STRUGGLED to find someone who would take me seriously being young and "healthy". I was done wasting my time and after my sit down with Madonna I knew I was in the right place. She was full speed ahead with figuring out this equation to give us a baby. She is professional, to the point and has an outstanding personality. You really feel comfortable with her!! She got me scheduled for all the bloodwork and procedures I might need and didn't belittle me for my age or question my motives. She was ready to make me a baby and After a few short months, I was pregnant!!! I am just so grateful for Dr Madonna and her team. They really treated me like family and respected us every step of the way. Her office is AMAZINGLY decorated and suited to make you feel good and elevated. Let's be honest, Gyn appts are yuck but they make the experience the best it can possibly be. I recommend her to anyone and my best friend is now a patient and raves about her as well!!

I started going to this practice for routine gyn services 9 years ago, on the recommendation of my…read morewonderful PCP. Dr. Tomani and her staff were professional and provided great care for a long time. I even recommended the practice to friends. Gradually, aesthetic procedures and treatments were promoted. I'm not interested in these money-making services; the staff respected my lack of interest. The reason I left this practice was because twice no one called to inform me of the cancellation of early morning appointments. Babies and emergencies come on their own schedule; of course I'd have understood had I just been contacted. But no one bothered to let me know. Not faulting the front desk staff, who were apologetic. It's the lack of communication from a nurse or other patient staff "to" the front desk that seemed to be the problem. When I expressed my dismay, I was treated very rudely by a woman (nurse, medical assistant?) who came to the waiting room from the back patient area. I don't appreciate being disrespected in this manner. Dr. Tomani should look into how some of her staff speak to patients. It's affects her reputation and business.

I've been coming to this practice for 5ish years and have had nothing but great, professional care…read morefrom all providers and front desk staff! I am grateful for this office's efficiency in getting patients in and out at their scheduled times. I never there for longer than 40 minutes at a time and it is the most refreshing thing when compared to other offices I've been to. In my five years, I've only ever been seen for my annual appointments, which I typically schedule about three months out. I never have an issue with their phone system, and have scheduled appointments and had issues with my prescriptions settled with ease in all cases. Dr. Amy Smith is my current physician and I can't recommend her enough. She is to the point, reassuring, friendly, and a true gem. Don't let the star rating scare you away if you are looking to make a switch or are new to the area, as the location and vibes of this office = 5 stars.

Making an appointment is ridiculous. I called in early July and was told their were no appointments…read moreuntil sept but I'd have to call back on a certain Friday to get their September calendar availability. I forgot to call back on that Friday so I called today (about 5 days after) and it was too late for august or sept. I Asked to go into October... " no calendars are out yet " and no Drs available for a while. I'd have to see a PA. I've never heard of calendars not being readily available for just a few months or. Some offices you for next year right when you're there! I've been a patient for years but obviously fell off their reminder call list as I haven't been in three years and would now be consider a "new patient between the agents poor attitude about my insurance card, which I could not find at the time , and their poor scheduling, " I decided if I am going to be a "New patient", I'll just go to another Obgyn group altogether. I Called Genesee Valley today (July 6) and got a July 19th with a more than qualified Dr. I was thoroughly unimpressed with Women's gynecology of Rochester.

Has consistently made me wait naked with a sheet in my lap for up to 45 min. Dr. Duguid is ALWAYS…read morerunning behind. She also prescribed me the wrong birth control pills after I gave birth to my daughter, which I should NOT have been taking while breastfeeding. I didn't catch it until 6 months later. There are much better gynecologists out there....I'll be changing mine.

I have to disagree, Karen Duguid is the best doctor I have ever had. She is kind, gentle, and pays…read moreattention to the concerns that you have. Sure you can go find another doctor, but they're going to make you wait just as long.

My first visit and experience with PP at this location was wonderful! The facility is very clean…read moreand inviting. Staff currently does a brief questioning regarding COVID before you can even enter the lobby, and seating inside is spaced out very well to uphold social distancing guidelines. More about the staff... they're awesome. From those at the check in desk, to nurses, NP's and more, everyone was so nice and professional. This was my first pleasant experience with getting lab work - nurses are gentle, caring, informative, and are easy to talk to. I look forward to returning to PP for future appointments, and will absolutely recommend PP and especially this location to friends and loved ones. I love having such a great practice and wonderful professionals in this area. Thank you Pp!!

Came here and absolutely loved it! I feel like there is such a negative stigma surrounding PP but…read moreas a patient here my experience is anything but! The staff there are all welcoming, friendly and supportive!

I'm extremely disappointed with how West Ridge handled my decision to seek a second opinion…read more I have been dealing with ongoing gynecological issues and decided to get a second opinion. I was very clear with West Ridge that this was a second opinion -- both in my communication with the office and in the paperwork I completed. Despite that, I received a voicemail telling me that because I had become a patient at another women's health practice, I "cannot have 2 OB/GYN doctors" and could have my records transferred out. I called because I was confused and asked a very simple question: "Am I still a patient at West Ridge?" I was told yes, but again told that I "can't have two OB/GYNs." I explained that I had been very clear that I was seeking a second opinion, not transferring my care, and then asked: "Does West Ridge have a policy against patients getting a second opinion?" I was put on hold. When they returned, I was simply told that they had noted my file and that I was "all set." So apparently I am still a patient, but I had to call and advocate for myself after receiving a voicemail implying that seeing another OB/GYN for a second opinion meant my records should be transferred and my care moved elsewhere. That is deeply concerning to me. Patients should be able to seek a second medical opinion -- especially when dealing with an ongoing medical issue -- without being made to feel that doing so jeopardizes their relationship with their existing physician. What bothers me most is how easily this could affect a patient who doesn't feel comfortable questioning a medical office. Had I simply accepted the voicemail instead of calling back and asking specifically about their policy on second opinions, I might have believed I had no choice but to leave the practice. I shouldn't have had to fight this hard simply to advocate for my own healthcare. I hope West Ridge looks at how situations like this are communicated to patients, because seeking another medical opinion should not result in this kind of confusion or distress.

Rude nurses and bad care. Was talked to like I was incompetent and hung up on without asking if I…read moreneeded further help. Invalidated my questions and made me feel 100x worse about my situation... do better.

I would suggest not using this practice. The billing department was extremely rude and…read moreunprofessional when contacted about a billing error. They charged me for a full routine exam, when all I did was a visit to meet the Doctor to see if I wanted to become a new patient. The woman in charge of billing laughed at me and said her system was right because it was entered as an exam, so that's what it was. She wouldn't even look into it. I suggested contacting the Doctor among other things and she refused to help, just laughed and said that patients always think they shouldn't pay for their visit. I'm sorry, but there was NO EXAM!!! Billing for something that didn't happen is fraudulent!