Good hospital for mental health. Pleasantly surprised with the staff. The ER is horrific though.read more

Had both my babies at Strong. (2023 & 2025) Nurses were mostly kind and efficient. Some more than…read moreothers. Both relatively positive experiences. The second birth better than the first in some ways. Epidural always seemed to have had a student doing mine for both births. I rejected students to be present during my delivery the second time around. (First time it was multiple of them and I wanted something more personable) epidural wore off with my first baby, and I tore mildly... later would complain about how they stitched me. Second epidural lasted the whole delivery. Barely felt a thing. Doctor said she wished all her births were that easy. My children's father complained of uncomfortable bedding for the person assisting mom and not having supplies readily available. Meals were always delivered on time. Pretty decent for hospital food. Social work helped a lot the second time with baby supplies and setting up an appointment for further help with baby supplies at Asbury House. Sometimes people who would randomly come in and out were unfriendly but I'd focus more-so on the friendly ones anyway. Thanks Nurse Andrea Rose & Katie - they were attending nurses for both of my sons which was such a delight to see full circle since my first birth. Entering the hospital can be confusing, our first time around I was wheeled up to triage. Second time around, experienced, I waddled myself up there. But the information desk is pretty obvious, there's always people around to help and point you to where you need to go, they may not always be friendly but as long as you are attended to.

I've been going to the Lipson Cancer Center, inside RGH for the last year and half, for breast…read morecancer. This review is mainly for the cancer center. They are amazing here! The staff works like a well oiled machine. The care I received was top notch. I feel completely comfortable, and have tremendous amount of trust. Dr Reid and Dr Silver have an excellent reputation, and I know others she has treated. She fights hard for her patients. The nurses are top notch, very attentive, work great together, always smiling, handle emergencies with quick precision. I've been super impressed. The lack of one star is due to the rest of the hospital. I honestly feel like, when they know I'm being treated my Dr Reid, they jump into action, but if I'm there for some other issue, I always run into weird scheduling issues, delays, failures to call me back. Like I said, I've only experienced that outside of the Cancer and radiation department. But no matter what, I will never go to strong hospital. I know more people who have gone to strong, and left in a body bag, then I know who have gone and walked out. I am absolutely not kidding. RGH, may have some system issues, but their Drs really care. You can see it, and feel it. Their staff tries hard, they are just really busy, and working a ton of hours. But they genuinely care. Unlike other places.

Overall the care I received by the staff at Rochester General Hospital was wonderful. The staff…read morewere very attentive and helped me to understand details of the care I was receiving. I have nothing but good things to say in respect to the providers. They made me feel well cared for and helped to manage my pain post surgery. The only difficulty I found with my stay was getting a room after surgery. It was very hard to rest and recover when waiting for hours to be taken to a room with an actual bed. The communication regarding this was frustrating, as I kept being told it was going to happen soon with no action. It was no fault of the nurse who was caring for me, as I continued to hear them call for a room to be prepared. Once this was resolved my experience improved. The room was clean and well kept. My room had its own tv and private bathroom. The food was decent and I was happy to have options to choose from if I did not want to eat the scheduled menu item for the day. Parking is paid with hourly rates.

My relative had knee surgery. It was more complicated than most due to other health conditions. The…read morerehab floor in Highland Hospital was newly remodeled and very clean. The food she was served as well as cafeteria food was better than most. Majority of the nurses were friendly, helpful and wonderful. A couple were not quick to respond and grumpy or not very compassionate. They forgot her meal the first night which was upsetting because she had not eaten in more than 24 hours and lots of pills in her stomach. They did their best to help find the right combination of medications during her stay. The surgeon did an excellent job and stopped by to check in. Just a few hours after surgery the physical therapist, occupational therapist and dietician stopped by also. Unfortunately she stayed longer than expected and was moved to a rehab facility due to her complicated recovery. But that had nothing to do with the surgeon or aftercare, just her other health complications that prolonged her getting up amd moving enough to go home.

Warning for Patients with Rare Conditions, Disabilities, or Trauma History…read more I was recently treated at Highland Hospital while experiencing an autonomic crisis related to my Riley-Day Syndrome (Familial Dysautonomia)--a rare neurological condition that requires urgent, specialized care. Despite telling staff repeatedly that I was in crisis, I was dismissed, denied care, and discharged unsafely. The nursing staff falsely documented that I "transferred myself into a wheelchair without assistance." In reality, my brother physically lifted me into the wheelchair and into the car because I was unable to move safely. That's medical record falsification. I asked for a patient advocate multiple times, as is my legal right. I was told no one was available. That is a direct violation of The Joint Commission's requirements and NYS Patient Bill of Rights. I also asked for clear communication about my labs and vitals. I was denied access to my own medical information while in crisis. I was denied my legal right to submit a statement or correction to my record in their MyChart system. Rochester Regional allows this--why doesn't URMC? Is it to avoid accountability? Highland Hospital failed me. They ignored my diagnosis. They ignored my lived experience. They gaslit me and endangered my life. I'm filing formal complaints with: * The Joint Commission * NYS Office of Professional Medical Conduct * HHS Office for Civil Rights * Disability Rights NY * CMS If you are disabled, medically complex, or have a trauma history, be extremely cautious. This is not a safe facility.

Recently had my 1st surgery through Thompson health surgical center and it was such a great calming…read moreexperience, at first my anxiety was kicking in and the staff did a fantastic job at being welcoming and showing care for me throughout the entire time. Thank you all from the assistants to the doctor and all the staff for the care. Made my first experience of surgery the best. Would recommend anyone to them. Thank you all for taking care of me.

Ridiculous wait times. Mom had to go there for severe dehydration and still waiting OVER 8 HOURS…read morebefore these clowns would even talk to her. In fact the incompetent er staff was doing everything possible to avoid helping anyone. This place is a malpractice suit waiting to happen. Whoever is in charge of the emergency department at this nightmarish joke of a hospital needs to be fired.

MY son went to Unity ED over weekend for severe back pain. Dr diagnosed problem as lumbosacral…read morestrain and prescribed muscle relaxers and no PT. Follow up with PCP today indicated problem is actually herniated disc. Makes sense because pain radiates down leg. ED did not even pick up on this and never did an x-ray. Should refuse to pay the bill since going to ED was waste of time and delayed getting proper diagnosis and treatment.

Good people but 6 hour wait time for possible sepsis diagnosis. I'm tired, aching and I have a…read morefever. Why can't these people do better. The people are great but it's the management that is cutting corners.

The ED at this hospital is similiar to healthcare from a third world country.... patients lined up…read morein the hallways, medical equipment all over.... understaffed and very very slow patient care.. if this is what they consider "quality care", i beg to differ! I have come to this hospital 4 times since January advocating for family members who have been ill... same experience every single visit... this place is beyond pathetic... if i could rate it a ZERO, i would but don't have the option....

I really do not like to leave negative reviews, but I see this as a public service. . My poor…read more84-year-old mother had spinal fusion surgery at Unity. Then she got stuck at McCormick Transitional Care Center at Unity, and wow, what a horrible, horrible experience, the result of which is the need for a second and third even more invasive surgeries to repair the damage she sustained at this facility. First of all, the nursing staff and physician's assistant at McCormick TCC failed miserably to manage my mother's pain. My mom was in absolute agony, crying out for help, with woefully inadequate pain medication. I should not have had to do this, but I repeatedly explained the fragile and traumatic nature of my mom's surgery along with my mom's medical history and efforts at pain management... and I literally begged them to help her. It did no good. They did not increase her meds to appropriate and recommended levels, they did not adequately take care of her bodily needs, nor did they take measures to insure her comfort or safety. She was often left in a soiled bed, crying in pain and humilation. I AM NOT EXAGERATING. The aids would literally ignore her call light and her cries of pain, or simply step in and turn the light off, telling her coldly that she had to wait for help or meds or whatever she needed. In desparation, my mother would try to get up and get to the bathroom on her own. There was no bed alarm, no safety measures in place at all... nothing. And as a result, Mom fell more than once, after spinal fusion surgery!! It was awful, frightening, dangerous and ultimately devastating to her recovery . I told the administrator after the first fall that I felt my mom was NOT SAFE at McCormick, and the administrator assure me she would launch an investigation and make sure this didn't happen again... but it did happen again and again. My mom fell several time, each time she suffered obvious setbacks in what little progress she had made in her recovery. There were at least three falls and "investigations," and yet I would come in and see the aids chatting or hanging out down the hall totally ignoring my mother's call light. Or we would wait more than 30 minutes to an hour for someone to respond after calling for help, and we often had to go get someone to help her. And when the aids finally showed up, many were very rude or unkind to her. Or they would simple step in and turn off her call light, informing her coldly that she would have to wait for her meds or for help getting to the bathroom or whatever. It was awful. My mom was in misery. She felt like she was dying, and we did too. So finally I call her surgeon to inform him of what was going on, and he was NOT happy to hear how his patient was being treated. After the surgeon got involved, the PA did finally relent and increase my mom's pain meds according to her doctor's instructions for a multi-modal pain management approach, which should have been in place from day one. Hence my mom was able to engage in some rehab, but it was too late. The damage was already done, a fracture on the lowermost vertebra. I know it happened at McCormick. I mean, one time my mom fell with an aid standing right there but apparently making no effort to support or help her with the toileting. And another time, she fell so hard that they took her down an xray. We recently did a CT scan with die and her surgeon found a fracture at the lowermost vertebra of the lumbar region. This area should be fused by now, but due to the fracture, the pins are now loose and possibly touching the nerve, which explains her excruciating nerve pain. My mom's fusion surgery has thus failed as a result of the movement and instability cause by the fall and fracture, which is so upsetting. She should be recovered and walking by now all but pain free. But instead she's pretty much confined to her bed and in constant pain. Now my mom must undergo not just one but TWO consecutive surgeries, entering from the front and the back, in order to repair the damage, replace the pins, secure the spine all the way down to the sacrum. This is an even more invasive and brutal surgery than the first one, and I fear she will not survive it. Needless to say we will not be taking her back to Unity Hospital for this surgery. And McCormick Transitional Care Center and/or Park Ridge should be investigated and shut down in my opinion. For we were not the only ones to experience neglect and abuse at this facility. There was one poor lady confined to her wheelchair and kept in the dining area all day everyday. They would not let her go back to her room and lie down because she was "a fall danger" like my mom, and they wanted to keep an eye on her. Sadly, if my mom could have sat in a wheelchair they might of parked her in the dining area too and kept a closer eye on her, but that wasn't an option for after surgery... and i don't believe it's legal to prevent someone from going to their room.

My stay was for a planned lifesaving surgical procedure. From Preoperative to discharge I was…read moretreated with care every step of the way. All the staff, doctors, nurses, technicians, etc were professional, courteous, and always made me feel comfortable. I would not hesitate to return to RGH for medical care. Thank you for making my stay so easy physically and emotionally.

Now let me say the staff at the emergency department was amazing the night we went. Very attentive…read moreand friendly. We didn't have to wait long either. The 3 stars is for the disorganization as the transporters we encountered were clueless to where all their patients were that they were picking up. Also the cleanliness of this hospital was absolutely disgusting. The triage room had hair shavings all over the floor. Then when my husband was going to be put in a room in the ED it was dirty so they put him in a different room that was also dirty with papers, and used medical supplies in it to wait til the room was clean and never ended up moving him to a clean room. If you weren't truly sick before you came to the ED you would be sick afterwards for the how unsanitary it was.

My wife was admitted to the emergency room, with a broken hip…read more a nurse tried to take her blood twice and failed, got up and left the room, leaving on the table, 2 used syringes, 2 vials with some blood in it, plus the gauze pads with blood on them. 2 hours later another nurse came in took her vitals wrote them on a sticky pad and left the room with the finger clip on my wife's finger and the blood pressure wrap on her arm. someone came in to take a knee Xray and dropped the plate on her knee, where she has the broken hip. Will never go to this Hospital again. the emergency room, is in a way an emergency in itself, with people not doing their job and not committed to the safety of their patients

I twisted my ankle Monday night April 20th. and went to the ER because I heard a crunch sound and…read morethought I had broken some bones in my foot. First they took X Rays of my ankle and left and came back because they were supposed to X Ray my foot. After a few more pictures, I sat there for over two hours and a young ER Dr. came in and said he couldn't see any breaks but wasn't sure. Told me to come back the next day if my pain persists. Meanwhile my ankle and foot swelled up twice the size and turned black and blue. I don't know why he couldn't see any damage. Had to pay a co-pay and wasn't going back to pay another. Ridiculous!

Overall a reasonable experience. My son broke his arm and they got him comfortable, casted and sent…read moreus home before midnight even though the ER was busy on a Friday night. I think we got there around 2pm. The wait times were not terrible, and the rooms do have individual tvs which was a nice distraction. Towards the end there was a lot of waiting around to get discharged because the ER got busier. There were a variety of teams involved and everyone seemed to communicate and coordinate well. One thing to know is that there are only 2 pediatric ERs in Rochester- so you'll be there with a variety of emergencies happening across the city which could be anything from fevers to broken bones to car accidents and more. I think my son did find it a bit scary. We previously lived in a large metro with smaller hospitals and more localized ERs available, so we went to the local ER for things like broken bones, but the more traumatic types of injuries did not end up at the local ER. The biggest negative for me was the parking situation which is a large garage across a big driveway. When you're in a situation with a crying and injured child, the last thing you want to do is navigate a parking garage. When you pull up in front of the ER, there were only a few temp spots but they were occupied. Also, the parking spots are tight. Maybe they striped the place when cars were smaller or are just trying to pack in as many cars as possible but it was a squeeze to park and then trying to get an injured person out of the vehicle.

Parent of eating disorder 17 y.o. female and current patient. Lots of misquotes and documentation…read moreof hearse in MyChart--very concerning(!!), staff doesn't speak to both parents and expect the same participation/visitation from dad as they do a mom (dad may visit once or twice during an extended length of stay and that's A-Ok by their standards), lots of criticism to me--mom--the very present and advocating parent supporting daughter at this time. This second admission feels strange, unkind, threatening, ubrupt, and very not supportive to me as a primary parent and caregiver. I wouldn't wish any parent to be in my shoes! The judgement and unpleasantness I have experienced with staff such as Nurse Chrisanne and CCLS Elise on 8th floor south is not okay. Regardless of what I know of my child seems null and void, how much I stand by her and support her, it doesn't count. I am finding to be the scapegoat and villian for advocating for better communication and transparency in a better fashion than what I have experienced. I feel this admission has enabled my child to get MUCH worse and my relationship is tainted with my daughter due to the BS reported in MyChart. She seems to be more flat, an empty shell of a person because a feeding tube is enabling her to not need to eat for herself. Staff is more concerned with policing parents using cell phone for snack time keeping rather than ecouraging and supporting the patient get better by actually eating solids. This place is not nice or comforting. This place feels makes me feel gaslit, upset, overwhelmed, frustrated, misinformed, neglected, misrepresented and unhappy by staff. I am supposed to drop my other kid and work to play Simon Says on their watch and wait around for the next awful MyChart surprise of a nasty message. Awful. So disappointed. Can they make it any worse for a single mom?!?!