When I needed to go to urgent care, it was hard to find one because the reviews are pretty bad for almost all of them in the area. I tried to narrow it down by not paying attention to the reviews that were negative because of closing times, etc. I was really only interested in service, and this one had pretty decent reviews (not so much on here, but on Google), so I decided to give it a try.
I'm am scared to death and do not like hospitals, doctors, nurses, needles, or any of it! Convincing myself to even go was a feat in itself. When I got there, I had to sit in the parking lot for a little while to talk myself into going it, to give you an idea of how hard this is for me.
There is a sign by the road that says Urgent Care Now is in this building, but it's around the side. I had seen the red awning online, so I was confused when I pulled in and didn't see it. The sign right in front of the building by the sidewalk shows that it is to the left, but it's hard to see in your car.
The girl at the reception desk was nice. She had me fill out a form, and then I sat and waited. I was the only person there, so the wait did seem rather long. It was at least 15 minutes, and I kept trying to talk myself out of leaving, so I kept looking at the clock, lol.
A nurse came to get me like 15 minutes later, and she was nice. I told her everything that was going on, and she typed it all out. Watching her type it, I felt like I told her a lot!
She took me to a room, and again I waited for awhile. Since I was nervous, I couldn't concentrate on anything, so I didn't want to look at my phone or do the magic eye maze that was on the wall. The only thing I could think about was getting out of there. And the room was silent, with bright blue tiled floors. I guess that is a good thing because you don't want to hear other people, but it was really silent; no music or anything.
Much to my relief, when the doctor came, it was a woman. And from looking online later, I guess she is a PA rather than a Dr. I don't know if that's a good thing or not. I told her everything over again, she did some stuff, and then she left again. When she came back, she told me some of my options, and was concerned about the cost to me, which I thought was nice. Most doctors just order tests and tell you to get an MRI or whatever, and don't have any thought about what it will cost you. She at least realized that money was coming out of my pocket. And overall, I liked her. I liked how she spoke to me. She wasn't condescending or rude, which doctors so often are.
They were going to take my blood, and her and the nurse said I had "bad veins". This scared me even more, and really is not a good thing to tell a person when they're scared (even though I don't think they did it intentionally). So when I sat in the silent room again, I was sitting there scared about getting the blood taken. In the end, they recommended that I go to the lab in the same building. That is probably the best recommendation I ever got because the girl that took my blood there was absolutely wonderful!!! She did it quickly and easily, and almost painlessly! I reviewed it separately, and it was Rochester Regional Health Laboratories. I highly recommend going there!
So, I left that day and waited for my results. I had gone on a Friday and was trying to be patient. I assumed the weekends didn't count, so I waited all day Monday, and never got a call. On Tuesday I called, and they contacted the lab for me, and had a PA call me back. I'm not sure if it's the fault of the lab or of them, but since I'd gone to urgent care, I guess I thought they'd be a little more "urgent" getting back to me. It was a pretty urgent issue.
So, all that being said, I am probably more at a 3.5 rating. Considering I was the only person in the waiting room when I came and when I left, I think I was there a long time. And I was left in the room several times for more than a few minutes. The actual care I got that day was ok, but I didn't really leave with any resolution other than my blood tests, and they didn't get back to me about that right away, and it would have made a huge difference if they had. So, I would possibly come here again, but I would plan to be here about an hour and a half. And if you need any test results or follow up, I'd be sure to follow up yourself and not wait for them to call you. read more
