I highly recommend naughty nits. We were struggling to get the lice out of our house and they were able to treat everyone in my family. I feel so much better knowing they are gone and I can have some peace of mind. read more

I love this place and if anybody needs a better cleaning and understanding on lice in hair this place to be because over the counter can do so much this place does it in one with no problems and best protection plans for the future thank you from little family Rochester/irondequoit residents read more

On the phone and on their website it's stated that a treatment ( $ 219 per person) is guaranteed w some stipulations, which we followed, and to have a follow up. Nowhere did they state that that would be another $ 89 per person! When i got home i had some concerns. They were nasty and unhelpful. I asked them to call me back, they never did. I waited a week then gave them a One star review. They proceeded to get defensive in their reply and suggested i call them. When i attempted to call I found that I could not get through. I used another phone and got in. What kind of business blocks numbers?! Your practices are unprofessional, deceiving and rude. Do Not go here! I have since gone to a competitor to address my concerns. Ps Notice how many poor reviews this place has. Funny how they all say the same thing read more

I Had the best experience here. Highly recommended and staff was incredibly kind. They include entertainment and great customer service.

Brought my daughter here for lice. They are wonderful, up front, accommodating, knowledgeable, and so helpful. I highly recommend Naughty NITS if you're dealing with the unmentionable. It's a simple, chemical free treatment that is 99.2 % effective. read more

Brought the whole gang in when one kid got lice. It's more common than you think. I think RH has stopped notifying everyone when lice is reported. After hours, a good friendly staff..... Effective treatment. Can't ask for much more for a health issue. They also accept HSA. I'm recommending this place to everyone I know. read more

At first I thought this place is over priced but it's totally worth it! My daughter has very curly very frizzy tangled hair so I had to go. We met with Amy she was amazing comforted a really panicked mom and made me laugh the whole time. She comforted my daughter while she was detangling her hair and brushing it, she went above and beyond to braid my daughters hair after I told her I didn't know how to.I loved the customer service and Amy was wonderful. read more

It's really annoying and almost embarrassing when live happens and you just want it over with. I appreciate this place so much and am so grateful that they offer these treatments that are mainly guaranteed you walk out lice free. Being an anxious mind, it helps to have peace of mind and be able to sleep again. My tech Payton was super friendly and made sure I was comfortable and knew what was going on, and she answered all of my questions perfectly. Thanks again! read more

The staff here is so friendly and made the experience as stress free as possible for the entire family. They did extremely thorough work and the environment was as positive as could be! Special kudos for Lisa, who was friendly and extremely detail oriented and did a great job comforting all of us read more

Not honest people!!! The service was fine but when it came to payment they mislead us!!! We paid for the service $$$ (somewhere in the ballpark of $650) and then they told us it would be $$ for a recheck. We went for the recheck and then they tell us that $$ was just to hold the reservation not for the recheck. They never even wrote it on the original receipt which they swore they did!!! They found the original receipt which was missing the recheck charge and said it was their mistake and said they wouldn't charge us. A few days later I found the charge!! They just went ahead and charged us!!!! Not honest and didn't own up to their mistake!!! read more

My daughter was in a play in November and ended up getting lice! We tried to treat it at home, but we never got rid of everything...it "came back" two more times! I finally went to Google and searched for a solution. That's when I found Naughty Nits. I called and was able to get an appointment the next day! After my daughter got her treatment...it was my turn to be screened to see if I was in the clear....well....my little munchkin shared with me and I didn't even know it! We are so grateful for Amy and Tina (at the Pittsford, NY location). They were wonderful with my family. We highly recommend Naughty Nits! read more