### WARNING: Do Not Buy From Here - Overpriced Lemons & Predatory Practices I will never step foot in this dealership again. If you are looking for a reliable vehicle and honest customer service, stay far away from Baxter. They sell overpriced used inventory, lowball you on your trade-in, and will actively try to manipulate you if you utilize their advertised "7-day return policy." Do not let their high rating on Google fool you--their reviews are completely skewed because they literally beg you to leave a five-star review the second you buy a car before you even know if it works. If you want to see the truth, check Yelp. Yelp has the actual accurate reviews from real, frustrated customers. Here is exactly how my nightmare went down: **1. The "Lemon" Purchase & Instant Breakdown** I traded in my reliable Acura TLX for a Ford Mustang GT that had **only 36,000 miles** on it. You would think a car with mileage that low would be safe, but right away, the car would shift incredibly hard and the transmission would slip whenever I was trying to get up to speed. Within just THREE days of ownership, the Mustang completely broke down, stalling out dangerously in the middle of the road while I was trying to commute to work. It had to be towed straight back to their service department. **2. The Gaslighting & Blame Game** When I went back to the dealership to wash my hands of this broken car, the sales manager tried to push a loaner car on me to save the deal. When I refused, he literally tried to gaslight me about the transmission. They tried to basically say the car wasn't even doing that, and he told me the vehicle stalling and slipping was "just how the car is" and that "the transmission is going to slip because it's a race car." Absolute nonsense for a car with only 36k miles. Then, they tried to shift the blame onto me, acting like *I* had done something wrong, stating they would "need to check the return policy" to see if I was even allowed to return it. **3. The Stall Tactics** When your car goes into their shop before your 7-day return window is up, be warned: they will purposely try to drag out the service time and hold your vehicle as long as possible to trap you past your return deadline. Strangely, they originally told me the Mustang wasn't even running, but the second I demanded to unwind the deal and take my Acura back, the Mustang was suddenly running perfectly. Make it make sense. **4. The Return Fees & Paperwork Tactics** After making me wait for over 30 minutes, I was brought into an office with the sales manager and his boss. The sales manager was incredibly passive-aggressive throughout the process. They hit me with an internal "vehicle cost report" to pay for an oil change and detailing they did to my Acura while they had it. Think about how ridiculous that is: they made me pay for service done to a vehicle that was technically *their* property the second I traded it over to them. But I guess if you use the return policy, they force you to pay out of pocket for whatever they decided to do to their own inventory while they owned it. To make it worse, their internal shop rates for that oil change and detail are completely overpriced. Be warned: you sign this policy when you buy the car, but **they do not give you a copy of that specific return policy paperwork after you sign it.** Because they withhold the document, you can't even re-look at the return policy rules, and you only find out you have to pay a highly inflated vehicle cost report on their car when you come back to return the Mustang. I ended up paying it just to get my car back and get out of there. To top it off, their detail team scraped my specialty DMV single-plate exemption sticker right off my Acura windshield before the 7-day window had even closed. **The Verdict:** The **3-month/3,000-mile warranty** is cool, and it's the only thing I can actually give them credit for. However, the 7-day return policy sounds great on paper but is a complete trap. They absolutely hate when you actually use it. They will get angry that you are returning the lemon they sold you, and they will use slick tactics, withhold your paperwork, and force you to pay for their own shop overhead just because they are upset about losing a deal. Save yourself the massive stress, the unsafe breakdowns, and the headache. Take your business to a dealership that actually respects its customers. read more

I want to first start off by saying it takes either a very poor experience, or an extremely positive one, for me to write a review. Thankfully this is the latter, as I had the best experience working with Baxter Ford for my recent purchase. I had been passively looking at Ford Fusions for over a year, have visited multiple Ford dealerships, but just wasn't completely confident purchasing from any of them. That's until I researched and connected with Baxter Ford. I planned a trip to visit with family in Omaha, and had some extra time to myself. I visited the Baxter Ford website, and found a few vehicles that met my requirements. I was fortunate enough when I called and asked to speak to anyone in sales to be connected to the GM, Matt Jacox. Since the intent was for me to drive with my girlfriend to Omaha and drive back my newest acquisition, I had to completely rely on the expertise and more importantly, the honesty of the sales team in describing and answering my questions about this vehicle. The experience of dealing with Matt at Baxter Ford was truly impressive. Upon my arrival, on a very busy Saturday morning, I was greeted immediately and personally introduced to Matt. He sat down with me, to discuss the process and review all of my requirements, to ensure everything was covered. I was then introduced to the Internet Manager - Kevin Putman, who I would be working with on the actual sale of the vehicle. I was able to test drive the desired vehicles, and given detailed information about each one. Kevin's knowledge of all of the specs, features, and technologies included was top notch. Above all, I was impressed with Kevin's patience, and detailed explanation for all of my questions, but also his true passion for helping his customer in any way he could. He has a unique quality of being able to develop a strong relationship immediately, and gain trust and confidence in anyone he comes in contact with. Thanks to Kevin's remarkable knowledge and expertise, I was able to make a comfortable decision to purchase a 2018 Ford Fusion. Since I had such a positive experience working with Kevin, my girlfriend expressed interest in looking at options for a new vehicle purchase. Without having the intention of purchasing, or knowing which vehicle would meet her requirements, Kevin was able to narrow down some options. After test driving 5 additional vehicles, explaining which functionalities best fit her needs, she was able to move forward with her purchase of a 2018 Ford Edge. Kevin was also able to have a remote start installed same day, even though the person who handles these installations was leaving for the day. After working with Kevin on our vehicle options, we sat down with Kevin and Matt to do a final review of our choices. They both wanted to ensure everything was covered, and we didn't leave any questions unanswered. My girlfriend and I individually met with the Sales Manager - Chip Kinder, who discussed our finance and warranty options with us. Chip was thorough in explaining everything related to financing, and warranty. He made sure we felt comfortable with our purchase, and had a detailed understanding of everything outlined in our finance agreements. The overall experience was great. Each team member we interacted with was a pleasure to work with. Baxter Ford has a seamless system in place, and makes the daunting process of purchasing a vehicle, a simple and pleasurable experience. All my future purchases will be with Baxter Ford. I highly recommend you visiting Baxter Ford, and see for yourself what sets them apart from the competition. read more

My experience with the Baxter Ford service center has been the worst experience I've ever had with a service center. I have a brand new 2013 fusion that I just bought a few months ago. Soon after I bought it I notice a clicking noise under the front passenger side tire. In June I took it to the service center on 185th and Dodge and one of the service member told me the washers needed to be replaced but they were on back order. No problem. He said he would call me when the come in. A week later I call back and find the young man I was talking to and find out the part will be in on July 2nd. So I set an appointment to come in the 2nd to get it fixed. When I show up the appointment had never been set, the parts aren't in and the guy I was dealing with didn't work there anymore. The young name that was temporarily filling in for him was very apologetic and said the part will be in the following week and someone would email me. The next week I got an email and called to set an appointment. I talked to one of the service guys named mark when I called to set the appointment. When I called he had no idea what I was talking about by looking at my file so I had to explain what was going on. By the time I got done I could tell Mark really didn't care and told me I could come in Monday. I was heading out of town Monday and wanted to get this fixed by Friday. Mark proceeded to tell me that I could bring it in Friday morning as early as possible and possibly wait till 5PM before I'm out of there. So basically told me I'm in the bottom of the stack even though I've already been in there once before to get it done and didn't because of their mess up. Not to mention this fix would probably take 20minutes. So here I am sitting in the service waiting room going on 3 hours for my car to get washers changed. So I do not recommend the baxterservice center and there is nothing special about being part of the ford family. read more

It seems people are hard to please. I even researched the last dealership where I bought my car and was surprised to see it score so low (Husker Auto Group in Lincoln, NE) despite having received excellent service. The same can be said here despite a somewhat big inconvenience. I won't get too far into what that inconvenience was, but let's just say that even though I spent hours with my salesman Norberto, who was always courteous, never pushy, and let me control the conversation, the first time around, came back a second and spent another two hours or so there, and finally had to come back a third time around all to basically satisfy what I wanted out of car, in the end they had a very happy customer. So why the five stars despite all the inconvenience? Because I saw how hard they were trying to find me what I wanted. Sure, it's a business, and what business doesn't want to save a sale, but after a while you know some sales just can't be saved and at some point you have to let it go. That did not happen here. In fact, when all was said and done I ended up not only with the car that I wanted and with the features that I wanted, but a car that had more than what I was looking for. Hard work like that pays off, because it can turn any situation from the worst into the best. So that's why I'm incredibly pleased. Because the satisfaction of the service I received here was clearly hard-earned and when you can see that by everyone that is trying to help you get what you want, why wouldn't you be pleased? So while I was indeed, one of those people that was hard to please, the help I received courtesy of Norberto, Jeff, and I believe Jason (I'm terrible with names), was enough to satisfy and exceed my needs. read more

"He turned be back into a Baxter customer" Montana was wonderful. He made this experience painless. He kept me informed of everything every step of the process. I am happy with my car. Previously, I had a very negative experience with a different Baxter dealership and was leary about ever going to any Baxter dealership. But, my mom said give it another try and so I went to the Baxter Ford on 185th & California instead of the dealership closest to me. Hesitantly, I went and was greeted by this nice young man that was not overbearing and not pushy. He asked me what type of car I was interested in and what price point I wanted to stay in and he found a wonderful car for me and my grandbabies. It was a used car so there were a couple of things that needed to be tended to and Montana made sure that it happened. I received a great loaner car while mine was being worked on and they even drove it to my house and switched with the loaner when my care was finished. Now, that's service especially since I live quite a ways away. Montana went out of his way to make sure everything was fine with the car and that I was happy with my purchase. If you go to Baxter Ford on 185th and California, please ask for Montana and you will have a great buying experience. He won't be satisfied until you are satisfied. Happy Holidays!! read more

I worked with Brian Walsh from Baxter Ford. He was the first to approach me when I was there and was very helpful in answering questions about a Hyundai Tucson I was looking at. He was also very patient (I ask a lot of questions). He offered a test drive and found the keys quickly. The car drove smoothly and was in great shape. Since I had decided to get that car it was nice that he didn't pressure to look at any of the newer cars. Part of the paperwork included $25 in gas for my car (it was below qtr tank when I bought it). As I drove it out the gas light came on and I hadn't receive a voucher for my gas. When I brought my car back later in the week for rustproofing, Brian personally took my car and put gas in the car. I also had problems with receiving my service/coupon book that went with my package. Brian gladly followed up on this for me and when it finally came in he brought it to our house. Brian even made follow up calls to make sure I was happy with the car, and always stops by the service lounge to say "hi" when I'm in for my free oil change. Brian was is low-key professional, and welcome. He goes out of his way to make the buying process as smooth and painless as possible. I will gladly work with Brian Walsh when I need a new car in the future. Thanks Brian for everything you do! read more

I was astounded to read other reviews with so many complaints. My experience, and that of my wife and daughter, was excellent. We were greeted pleasantly and introduced to Able, our salesman, right away. From the beginning and throughout he was professional, thorough and had a good sense of humor. He carefully listened to what we wanted and went about finding it for us. He presented us with 2 options that were within the guidelines we stated, and we were able to reach a deal in a reasonable period of time. I believe that we paid a fair price and the dealership made its money as well. We were introduced to the Service Department and the Sales Manager. Everyone seemed genuinely committed to providing good customer service. The only "downer" I felt was the time it always seems to take in the Business Office. While the up-sell on related items was there but not overly-pushy, that aspect is always the least favorite of my car buying experience and is the reason for a "4" vs a "5" rating. I was very impressed when Able called us back a few days later to see if everything was all right and if we had any further questions. Among the better car buying experiences I have had, and I hate buying cars. read more

My experience with Baxter went well. I have a strong opinion on the car game and the sharks who you have to deal with. The showmanship, then the offer, the wait, the new offer, etc. Barf! Not so this day., I dealt with a straight up guy in Mike Utts. I got the feeling right away that he was more about my happiness than a sale, he even basically said he would gladly see me leave rather than to leave with a car or payment I didn't like. We talked about what I wanted and the pros and cons of each, taking some time figuring out what I was after. Mike was a matchmaker and got me into a Ford Fusion 2019 with some extras that I didn't have to pay for because someone didn't like it. I had a lot of reservations until I drove it. Having four Acuras in a row before buying my first American car, I naturally took a minute to be impressed with what it offered but today, I love this car and am glad I was matched with it. Mike and company worked with me on financing, with the price of the warranty and got me out of there before the cows came home. I left feeling like I got a deal. I would recommend Mike and company at Baxter to anyone- in fact, I already have! read more

I do rate businesses more than 1 star if they deserve them. Since Google allows businesses to pay to have their bad reviews removed and power users to remove any review at their discretion, I post them here where I know they will stay unless I remove them myself. ZERO STARS! I brought my vehicle here for a very minor repair. They damaged a part of my vehicle. They offered me either I pay for the service and they repair the damage at their cost OR i do not pay for the service which was less than $40 and they do not repair the $200+ damage they caused. I refused to pay for the service and told them to repair the damage they caused at their cost. They did repair the damage at their cost. I will never come back to this horrible service department for anything. Stay away from Woodhouse Ford on North 72nd street also unless you want to pay for an estimate that should be free and then have Jordan call you with a horrible attitude, being very rude and disrespectful, and not give you an estimate. Jordan did call me back with a ridiculous estimate almost 3 times the cost at an honest Ford service department NOT IN OMAHA AND NOT BAXTER OR WOODHOUSE! read more

I was in desperate need of a new vehicle - and as everyone knows, there's a stigma attached to any cars salesman. I was terrified to go into a car dealership. I was most pleasantly surprised at my encounter with Norberto Rocha. Being a salesperson myself, I refuse to be "sold to". Norberto didn't push me - he was kind, courteous, and he took his time with me. He made sure I was comfortable, answered all my questions, and made sure that I knew I was making the right decision before signing that dotted line. I can honestly say I have NEVER encountered a salesperson with such integrity and moral character. Norberto's positive attitude and gentle disposition put me at ease during the process of buying my vehicle. I will only refer my friends and family to Norberto at Baxter Ford - I won't trust my loved ones with ANYONE else! Baxter Ford, you are lucky to have this man as an employee. I know I'll have my Honda for a very long time, but when I'm ready to come buy a new car, I definitely know who I'm coming to see. :) Thanks SO much for making my car buying experience beyond amazing. I couldn't have asked for a better experience. read more

After a couple days of visiting dealerships i found the one i liked the most was Baxter ford. I found a vehicle I liked on line and I was on the lot with in the hour test driving it. It was the perfect second car we needed so I decided to take the deal. I can't say much for the finance department because I had outside financing so I never really experienced that. My salesman was straight forward and I would recommend Nick Lawson to any one looking to buy a car. The finance guy who had me sign all the paperwork was professional and helpful as well. They offered me all the warranties but it was more of a informational way of presenting the info rather than a forced "buy this now" presentation. After getting my vehicle spot delivered, the breaks were squeaking and the service center replaced them for me to get the vehicle up to par. Throughout this process i received emails or calls as follow ups to ensure i was satisfied. I have nothing but good things to say about this dealership. The whole process was easy and streamlined and every one was very friendly. Will be recommending to family/friends and will be returning. read more

Tyler Comer is an awesome professional sales agent. I first stopped into the dealership to look at an Escape. I met Tyler, told him I was just looking and planned purchase at my friends dealership. He was most solicitous. I told Tyler I didn't want to waste his time in any way. He assured me that I wasn't intruding on his time and was most willing to show models and educate me on features. Tyler gave me his card and was not pushy at all when I told him I didn't want to share my last name or contact information. I told my husband I liked this young man and wanted him to see him for trade in of my Jeep Grand Cherokee. Long story short Tyler told me he never expected to see me again. We now have a fully loaded FORD ECHO! I absolutely love it. He worked diligently to satisfy every expectation of my husband for a fair sale. To anyone looking for a fine sales professional GO SEE TYLER COMER! He is not aggressive and gave extra time to help me understand all the features. In fact Tyler came in on his day off to make sure we had a smooth transition with making the trade in and getting my new car. THANK YOU SO MUCH! read more

I wish to thank Danny Schafer who is employed a Baxter Dodge Jeep in Lincoln. I mentioned to him that I was looking to trade my ford truck. He suggested a new Dodge to which I said it is pretty hard to switch a Ford man. He then recommended I contact Dustin Buss at Baxter Ford who over the phone took my info and the vehicle I was interested in. He then emailed the difference to make the trade which upon some investigating proved to be a very fair price. There were a number of items that I requested to be added and or moved from my trade in to the new truck to which Dustin made easy work of. He then sent Grant Wilke from Baxter Ford to my residence in Lincoln with a loaner truck and took my trade to swap out as per our agreement. Grant went above and beyond in taking care of all the small details. Again I wish to thank all those at Baxter who made this all happen. This was the easiest trade I have ever been involved in. Plus it was all done over the phone. I have not personally been to Baxter Ford but look forward to working with them in the future read more

My experience with Baxter Ford has always been outstanding. I will never get my car serviced anywhere besides Baxter. I have always been a "low price" hunter assuming getting my car serviced at a dealership would be more expensive, but it's NOT more expensive and the service quality from this dealership is top notch. During my car services, I am always welcomed/greeted by numerous employees (from employees wearing uniforms to employees wearing suits). Also, Baxter always offers to take me anywhere I want to go while my car is being service (home, work, Village Pointe, etc). Even though I never take them up on their shuttle offer, it is a nice perk option. I usually take my laptop and work from their customer area and treat myself to their latte maker :). I feel as a 27 year old female, I can go into Baxter and they will only service what needs to be serviced. Of the 10 times I have had my car serviced, I have never gone in there paying more than what I was expecting to pay. Baxter Ford, you will always have my business. read more

I went to Baxter Ford West Dodge on 4/3/19 with the intention of only test driving vehicles to get a better idea of what I wanted. Since I am a woman, I was worried that I couldn't get the best deal car shopping by myself. Ambrose, Matt Philips and Jordan proved me wrong!!! Each gentleman contributed significantly to my overall shopping experience that I didn't need convincing to buy! I am absolutely thrilled with the customer service and value I received. I do my research and I am convinced I could not have had a better experience any where else! Friends and family are in disbelief when I tell them about the service I received! They are all saying they want me to go with them when they buy their next car, but I know that it was Ambrose, Matt Philips and Jordan who made the difference that day! They worked with me every step of the way. They listened to what my goals were with purchasing a new car and they delivered on every point! I never felt any pressure to buy! Thank you!!! read more

Where do I begin? If you ever visit Baxter Ford at this location, you will immediately be impressed by the entire staff! The atmosphere is exceptional, and everyone is eager to assist, with outstanding communication throughout. One individual who truly stood out was Cody H. While my car was being serviced, Cody went above and beyond to ensure everything was handled seamlessly. His communication was exemplary, and I couldn't have asked for better support during the situation I faced. From the very start, Cody took swift action to help me navigate the process and achieve a positive outcome. Regardless of the circumstances, he was always understanding, empathetic, and professional, consistently offering assistance with kindness and consideration, whether engaging with me directly or big dawg dog lol I am forever grateful for the exceptional experience provided by Cody and the rest of the team, and I would wholeheartedly recommend Baxter Ford for any automotive needs. read more

This is the second time we have had the pleasure of working with Eric Maynor at Baxter Ford. He sold us our first truck, and when that truck was stolen, Eric Maynor saved the day. We were able to get our second truck, which we desperately needed, immediately and without hassle. Eric even set us up with a lightening-fast finance guru, AJ, to get us in and out with the least amount of time; honestly, we spent no more than 30 minutes in the finance office. Eric went out of his way to make sure we had everything we needed to title our truck, and even went out of his way to bring us a crucial document, when he could have been on the lot making another sale. During this very difficult time, Eric Maynor and Baxter Ford have made us life-long clients. Although I am hoping to hold on to our new truck for a little longer, I would recommend Eric and the team at Baxter Ford to anyone in the market for a vehicle! read more

I was looking for a used car after mine was totaled from the recent hail storm. My boyfriend found one online so we decided to go check it out. Nick Lawson was the first person who approached us to see if there was anything he can do and we found him to be a very down to earth and easy to talk to. He didn't have that aggressive salesman pitch and seemed interested in helping us even if we were looking at a used car at a lower price than others. I would recommend Nick to anyone who is shopping around for a car and has the same feelings about visiting dealerships as I do, meaning it is not something I look forward to doing!! Everyone that I met during the process seemed very nice and were willing to listen to concerns I had. Hopefully this is a place that you check out first. The overall experience was great and I would go back for another car in the future! read more

I was in the market for an inexpensive, low-mileage vehicle. I really wanted a Hyundai Elantra. Jacob Johnson, our salesperson, did research for me and telephoned me back within half an hour. The car that fit the bill was in Lincoln at one of their other lots, so Jacob drove to Lincoln and got the car for us (while it was snowing, no less!). We got to Baxter at 1:00, and drove away with our new car at 4:30. Everyone (Jacob, Pat in financing, John, who had delivery-something in his title??) was a pleasure to deal with, and we are very happy with the price and financing. No high-pressure sales pitch, no run-around. When we are in the market for another vehicle, we will definitely return to Baxter! Oh, and they have an amazing kid's play area. Our children were occupied the whole time. Pretty much the perfect car-buying experience. read more