Unfortunately the Service Department did it again... failed the simple task of answering the phone. Four attempts. Just a different shade of lipstick. read more

This dealerships service department must be on par with the worst of the worst. Tried to call to make an appointment, an AI "agent" is attempting to get me scheduled. Already annoyed because why can a human not handle such a mundane task. I get scheduled to come in at noon on a Thursday, and I am told on the phone I cannot get a loaner so my options are sit and wait or "shuttle service". Today (Thursday at noon) I arrive, entry into the service department is a mess of other vehicles facing all directions to the point I can only pull halfway into the bay. I wait for someone to come out to me, no one does. After a few minutes I walk in and everyone is just sitting around, obviously this is why they can't talk to someone when scheduling an appointment themselves. When checking in I'm told that "we can't do the diagnostic until tomorrow were you aware?" Obviously I was not aware, why else would I come in on my scheduled service time and date? The person helping just could not grasp why I was frustrated. Offered me a ride home, useless since I had to take time out of my week just to make it out here and how would I get to work tomorrow morning? Then tried to offer me a loaner vehicle, failed at securing one. I eventually just asked when can I come in and my car actually be looked at. This employee could not understand and tried to say "even if you come in the morning there's no promise we would be able to get it taken care of". After more back and forth I got rescheduled, guess I'll find out next week if they've gotten this department organized by then. By far the most lackluster dealer experience I've had. Not only was this event a blunder their prices are obnoxious. I normally go to Lexus of Omaha since it's closer. Not only is their customer service MILES ahead of this place, their prices are significantly better, always have a loaner available, and their communication is top notch. As of now I absolutely cannot recommend this place. read more

### WARNING: Do Not Buy From Here - Overpriced Lemons & Predatory Practices I will never step foot in this dealership again. If you are looking for a reliable vehicle and honest customer service, stay far away from Baxter. They sell overpriced used inventory, lowball you on your trade-in, and will actively try to manipulate you if you utilize their advertised "7-day return policy." Do not let their high rating on Google fool you--their reviews are completely skewed because they literally beg you to leave a five-star review the second you buy a car before you even know if it works. If you want to see the truth, check Yelp. Yelp has the actual accurate reviews from real, frustrated customers. Here is exactly how my nightmare went down: **1. The "Lemon" Purchase & Instant Breakdown** I traded in my reliable Acura TLX for a Ford Mustang GT that had **only 36,000 miles** on it. You would think a car with mileage that low would be safe, but right away, the car would shift incredibly hard and the transmission would slip whenever I was trying to get up to speed. Within just THREE days of ownership, the Mustang completely broke down, stalling out dangerously in the middle of the road while I was trying to commute to work. It had to be towed straight back to their service department. **2. The Gaslighting & Blame Game** When I went back to the dealership to wash my hands of this broken car, the sales manager tried to push a loaner car on me to save the deal. When I refused, he literally tried to gaslight me about the transmission. They tried to basically say the car wasn't even doing that, and he told me the vehicle stalling and slipping was "just how the car is" and that "the transmission is going to slip because it's a race car." Absolute nonsense for a car with only 36k miles. Then, they tried to shift the blame onto me, acting like *I* had done something wrong, stating they would "need to check the return policy" to see if I was even allowed to return it. **3. The Stall Tactics** When your car goes into their shop before your 7-day return window is up, be warned: they will purposely try to drag out the service time and hold your vehicle as long as possible to trap you past your return deadline. Strangely, they originally told me the Mustang wasn't even running, but the second I demanded to unwind the deal and take my Acura back, the Mustang was suddenly running perfectly. Make it make sense. **4. The Return Fees & Paperwork Tactics** After making me wait for over 30 minutes, I was brought into an office with the sales manager and his boss. The sales manager was incredibly passive-aggressive throughout the process. They hit me with an internal "vehicle cost report" to pay for an oil change and detailing they did to my Acura while they had it. Think about how ridiculous that is: they made me pay for service done to a vehicle that was technically *their* property the second I traded it over to them. But I guess if you use the return policy, they force you to pay out of pocket for whatever they decided to do to their own inventory while they owned it. To make it worse, their internal shop rates for that oil change and detail are completely overpriced. Be warned: you sign this policy when you buy the car, but **they do not give you a copy of that specific return policy paperwork after you sign it.** Because they withhold the document, you can't even re-look at the return policy rules, and you only find out you have to pay a highly inflated vehicle cost report on their car when you come back to return the Mustang. I ended up paying it just to get my car back and get out of there. To top it off, their detail team scraped my specialty DMV single-plate exemption sticker right off my Acura windshield before the 7-day window had even closed. **The Verdict:** The **3-month/3,000-mile warranty** is cool, and it's the only thing I can actually give them credit for. However, the 7-day return policy sounds great on paper but is a complete trap. They absolutely hate when you actually use it. They will get angry that you are returning the lemon they sold you, and they will use slick tactics, withhold your paperwork, and force you to pay for their own shop overhead just because they are upset about losing a deal. Save yourself the massive stress, the unsafe breakdowns, and the headache. Take your business to a dealership that actually respects its customers. read more

I'm not one to leave reviews, but after dealing with the circus that is the Baxter Ford service department, I feel an obligation to warn others. This is hands down one of the worst experiences I've ever had with any dealership -- and that includes ones from years ago that no longer exist for obvious reasons. Let's start with the basics: they're disorganized, unresponsive, and wildly inefficient. Scheduling an appointment is like applying for a mortgage -- slow, frustrating, and full of unnecessary hoops. You'll be lucky to get in within three weeks, and even then, it's a gamble whether they'll have the parts, the techs, or even a clue what's going on when you show up. The communication? Nonexistent. Don't expect callbacks. Don't expect updates. Don't expect answers. You'll be chasing them down like it's your job -- all for work that they are supposed to be doing. Now here's where it gets worse. The sales department will sell you service plans or warranties, and the service department either won't honor them or acts like they've never heard of such a thing. It's like the departments are in open war with each other, and somehow the customer is left footing the bill for their lack of coordination. They're more than happy to take your money up front, but once you actually need service, they disappear behind red tape, long waits, and "sorry, nothing we can do." I've had smoother experiences getting a refund from a vending machine. And when you raise concerns? You're met with blank stares, shrugs, and the kind of dismissive attitude that suggests they're just waiting for you to give up. No urgency, no accountability, no pride in their work. Just apathy and excuses. Bottom line: avoid Baxter Ford's service department at all costs. I wouldn't recommend them to my worst enemy. If you value your time, money, and sanity -- go anywhere else. Literally. There are oil change places inside gas stations that are better run than this. Absolutely awful. UPDATE 4/22: So a representative from Baxter called us last week. She was very nice (Oscar-worthy performance, honestly) and swore up and down she'd follow up with us. We politely told her it wasn't necessary -- but she insisted. Like, aggressively insisted. Promised to call us back first thing the next morning, but hey, if she could swing it, she'd call later that same day. Wanna guess what happened next? That's right -- crickets. Radio. Silence. Vanished like Houdini in a puff of corporate indifference. Now -- why is this relevant? Because it's not a her problem. It's a Baxter problem. A whole system of poor ownership, nonexistent leadership, and a culture so dysfunctional it probably needs its own reality show. And while we're here -- let's talk about that shiny Google score they flex so hard. At the time of purchase two years ago, the salesperson practically begged us for a 5-star review in exchange for rushing our car through the process. "Leave a five-star and I'll have your car ready this afternoon!" Wow, what integrity. So here's the secret: don't trust that score. If you actually dig past the pile of hollow "sales was so great!!!" comments, you'll find the real gems where people call out their service department for what it is -- absolute, smelly, hot garbage. Waste Management would turn this place down for a pick-up. Do yourself a favor. Read between the lines. And maybe bring a clothespin for your nose if you risk dealing with their service department. read more

Hunter had the sales guy crap going on but he was extremely nice. Jose was less than impressive. He was going to tell me exactly how everything was going to be including the price of the car and trade in value. I am fine with dealerships making money but the margins need to be realistic. Jose doesn't listen. I told him not to contact me unless the numbers change. The next morning the numbers changed. I went to another dealership and was treated great. I bought a nicer car with less miles for less!!! Experience was definitely poor. The dealership communication was poor. read more

They treat great clients like crap. I own a construction company and met their GM whose now not their and was impressed. spent over 250k in less than 2 years and can now say I'll never return and would never recommend this place read more

No one really wants to spend money at an auto shop (lol) but they have done well so far and no complaints here. Prices are on the lowered end for an oil change and tire rotation which is nice. They have complimentary coffee (in the nice latte/espresso machine) as well water. The ice was out when I was there, but I won't knock a star off for that. Service was quick and didn't try to upsell fixes. They put any recommendations on the receipt and out I went. read more

Our previous experience with Baxter Ford was outstanding when Ronnie Menicucci was GM. Recently it was anything but outstanding. Our salesman, Matt F., was unfriendly and unprofessional of course after the sale was completed. We were told to "do it at home ourselves as it was easy to remove" after pointing out marking paint that was left on the vehicle after it was supposedly detailed etc. Not a pleasant experience. My family & I will no longer do business with Baxter and will pass the word along to our family & friends in the community. read more

Went in to trade 2 vehicles for a newer f150. Vehicle is dirty, very scratched and dinged up, doesn't even have floor mats in it, I asked if they could put some floor mats in it if I buy it, they gave me used floor mats I'm assuming out of the salesman's truck, while he took the new ones. Second day driving it had engine light and tpms light come on. They had it for the whole first weeks dealer warranty so I couldn't even see if there was other stuff wrong with it. Got it back and ended up checking everything out at this point, when I pulled some carpet up and found an insane amount of mold from a water leak from an ac line, which ford has a TSB for. They haven't completed the tsb, and when I reached out regarding some warped rotors they missed on the multipoint inspection, the sales guy TALL JIM, refers me to the parts department to order parts. Used to work here about 3 years ago, sounds like it's the same dealership except the shitty gm isn't there anymore due to harassment read more

From start to finish it was a positive experience. Hunter and Matt took great care of us. Special shout out to Ethan Lentsch who took special care of us and made sure we had a great tutorial of all of the special features our F-150. Literally the nicest guy ever! read more

The last few times I've come here, I have not been as dazzled with the service as in the past. I recently came in to have my low tire pressure lights checked out. I was quoted an hour, which seemed long, but ended up waiting over two hours. No one came out to tell me they were running behind or apologize. Nobody likes waiting, but when you wait significantly longer than expected, it isn't a good start to your day. Frustrating. read more

Baxter Ford - Starbucks coffee machine - Car Dealers Near Me - Elkhorn, Nebraska

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I would not recommend using this company to purchase a car. When I originally saw all the negative reviews I thought that maybe they were just a few odd ones out of a lot of good purchases. However after my experience I believe that the majority of purchases seem to be a negative experience at this dealership. I purchased a car from them two months ago and it has been nonstop headaches since. First I was told I would have a certain interest rate but the next day when I went in the interest rate was much higher than what I was told. Next, there was a chip in the windshield when I bought the car. I called and let them know and they said it would be fixed for free since it was on the car when I purchased. I called back after a few days of not hearing anything about scheduling to get it fixed. The person I talked to said they would not fix it for free. I told them I was promised it would be fixed for free and they said since I couldn't remember the persons name that promised that, they would not do it for free. Now getting a chip fixed in a windshield is not expensive. It was not the price that bothered me, it was the stepping back on promises and inconsistency with the employees that bothered me. Finally, I needed to go to the DMV to register my car. As it turns out, the dealership never sent my title to the DMV. I called to ask why and I was told I did not pay for the entirety of my down payment. I informed them I did and that I had the receipts if they needed it. I was then transferred to someone else that told me he had no idea why my title was never sent but he also couldn't help me because he couldn't get ahold of anyone in the title office. One nice thing is that they offered to take everything to the dmv once they get the title figured out and get it registered for me. However, they want me to give them my debit card with PIN number in order for them to do that which seems rather sketchy/uncomfortable to me. Updated to add: they lost my title which is why they never sent it to the DMV read more

I need to get something off my chest: I cannot endorse the services at Baxter West Dodge. Their staff is careless when it comes to keeping your vehicle safe, and I encourage you to look elsewhere for a more capable and thoughtful car dealership. On Thursday, July 2nd, I received a call from Baxter about someone breaking into my prized 2016 Ford Mustang. I left it in their care for some repairs, believing they would take every precaution to keep my car safe. After receiving that call, I immediately stopped what I was doing and headed straight to Baxter. After arriving and inspecting my car, I noticed suspicious elements break-in. No glass was broken, and the locks were not tampered with; it was clearly left unlocked. It appeared that someone easily "broke into" my car, damaged my AC controls, and stole my amps and stereo system in my trunk. A service representative and a mechanic attempted to explain their fault away, claiming that a break-in on Baxter's property was equivalent to a break-in at a Walmart parking lot. But it doesn't take an expert to realize that's just not true. A respectable dealership like Baxter West Dodge should ensure that your vehicle is cared for and repaired when left on their premises, unlike at a Walmart, where you park, buy what you need,and leave, all within an hour. This response was completely inappropriate and apathetic. I asked for the manager, Ronnie Menicucci, hoping he would provide better customer service and answers. Unfortunately, Baxter seems to only employ indifferent people who don't take responsibility for the actions of their business. The service representative, mechanic, and Ronnie all urged me to file this under my insurance, even though they are clearly at fault for this break-in. Ronnie later called, starting our conversation with a bad attitude. I asked Ronnie if they have cameras on the premises, but he admitted that the cameras at Baxter West Dodge are fake, saying that Baxter is "working on that." He also said, "Do you really think we can afford to pay for any incidents after hours?" During the call, Ronnie suggested that someone broke into my car with a slim jim, but that couldn't have been the case. After the service work was completed, I noticed a layer of dust on the car that showed no struggle or an attempt at breaking in, so it's clear that no one tampered with my car to get in: it had to have been unlocked. But it doesn't end there. The day of the break in, Baxter called me after filing a police report, not before. They did this because they didn't want me talking with the police. They knew that the car was not tampered with and the door was unlocked. I want to share my experience at Baxter West Dodge and their staff because I don't want you to go through the same issues I went through. I urge you to not support them, and instead support a business that cares about their customers. read more

Baxter Ford - Image from a break in that occurred on their premises. - Car Dealers Near Me - Elkhorn, Nebraska

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TLDR: Service advisors will not listen to the accurate troubleshooting and problem statements from their customers and then lie and say they performed the checks that the customer asked for. The technicians doing the repairs couldn't even accurately check a 12V signal, I would not trust them to perform any real repairs to your vehicle and I highly encourage you to look elsewhere for your servicing needs. (Baxter ford Papillion at least seemed more honest and upfront). My Ford Maverick had a recall for a trailer light issue (23c04). Baxter ford Papillion sent a mobile unit to make repairs on June28th. They stated my truck was not affected and everything worked (recall states all trucks with my package from the dates listed on recall were affected.. but I just found that out after doing my research). I buy a trailer last friday for a cross country trip. The trailer lights did not work. I scheduled an oil change before the long drive and asked baxter ford omaha to look into the lights. I told them about the troubleshooting I did, that there was no power to the trailer running lights, and that the recall repair was most likely the cause. They said they would look into it while my truck was in the shop. Appt was at 10am. They called me back the same day around 2pm saying my truck was ready, I asked if they fixed the trailer light issue, they said they never looked into the lights issue. Then they had to keep my truck over night since they couldn't get to it that day. The next day they call me saying my truck is ready and all works perfectly, they found zero issues. I said that is not possible since I verified that the 12V power was not present at the 7pin connector for the running lights. They said they tested multiple times and all was good. I asked if they verified that the recall was indeed completed and asked if they could check physically for the missing wire that should've been installed. They said they did and it was all correct and it was an issue with my trailer (a brand new trailer that was tested at the trailer store). The advisor Rusty assured me that it was not my truck and that the "trailer light testing device" was very accurate and that my lights worked just fine" after I made it clear that it was the truck and that is was almost 100% due to the recall not being performed. At this point I was questioning my abilities to perform simple voltage checks. So I say okay, maybe it is an issue with my trailer and they bring the truck back to me while I am at work. When I got home and tested it, no power for the running lights. I then took apart my fuse wiring harness that had the missing wire and took pictures of the wiring harness proving the power supply wire was missing (recall 23c04 is supposed to replace). This morning I called them over 12 times. I asked the service front desk person to let me speak to a manager or advisor. She stated repeatedly that they were in meetings. They never called me back. I have been driving with a un repaired recall for months because the technician does not know how to use their own tools. Today I was fortunate enough to get ahold of baxter ford papillion (even though they messed it up in the first place) and they were very polite, upfront, owned up to the mistake after I told them what had happened and that it was an urgent repair for my traveling. They were able to complete the repairs. The only thing I will say about that location, is that I made the technician on arrival test my truck lights in front of me, and he also, incorrectly used his own trailer light tester. Luckily I brought my own meter to show them zero Volts and the photos of the missing wire and that it needed the recall to be completed. I don't understand how both shops incorrectly checked a very simple 12V signal for a total of 3 times (the mobile unit in June, and then yesterday and this morning). If they are unable to perform tasks as simple as that without making mistakes, I don't know how you could trust them to perform any repairs on your vehicle, I suggest you look elsewhere for service. read more

I was ready to buy my next new truck here. Then, my brother in law told me how the service department found very expensive to fix problems with his 2017 Edge just after the warranty expired ... The vehicle had been in for service just prior to the warranty expiring! They also charged him for the loaner car while they fixed his. I will not be buying my truck here read more

I had overall a good experience here. There were a couple hiccups, but it wasnt a tortuous 8 hour affair to buy a car. I leased a 2024 Ford Escape, the salesman, Eamon, gave me a very thorough explanation of everything in the car and how it worked before our test drive. He knew the product well and while it took a little time to get all the paperwork printed and signed, he checked in on me regularly. It was a comfortable experience. They later filled the gas tank, cleaned it out and delivered it to me at work. Then they assisted me in setting up the Fordpass app. Will definitely consider Baxter again for my next vehicle. read more

Wow, what a great experience. All I can say is...Scott Orrick is the car salesman you've always hoped for, but never believed in. He's honest, transparent, does the research/legwork for you ahead of time, and even willing to call and check in on his day off. I walked into Baxter Ford and within an hour and a half, the paperwork to my beautiful new Subaru Forester were signed, sealed, and delivered. Thank you Scott - and thank you Baxter Ford - for what felt like the royal treatment. read more

Baxter Ford - Car Dealers Near Me - Elkhorn, Nebraska

My truck has experienced issues from Day one. I'm a Ford guy changing quickly. My F150 has already been in for thee trouble lights and a new battery. Today I went in for a scheduled appointment, over a month ago I made it. Was told they didn't have a mechanic that could look at. Remind you I made an appointment over a month ago. I left upset and ready to find a new vehicle. Stay away from Baxter Ford. They have no help or clue how to fix vehicles. read more

Just bought the Mach E and had a great experience with Tim Kennedy and Marquis Woods! They even delivered it to our house and Marquis stayed and went thru the car with me. Highly recommend them! read more

Baxter Ford - What a beauty! - Car Dealers Near Me - Elkhorn, Nebraska

This is for the service side of things at this location and more of a heads up to anyone needing a simple oil change. If you set up an appointment expect to wait almost two hours for completion. They don't budget time accordingly for those who've set up appointments. Research any competitor for an oil change before coming to Baxter Ford service in Omaha. read more

I had an oil change appointment for 10:30 this morning and talked to advisor, Rusty, who said it was on the rack and about done at 12:00. I went back again to find out what was going on at 1:00 and they were just pulling it into the shop. They lost another person's car, and loaned out a car that was already sold, so the were trying to contact them to get it back. Train wreck!!! read more

The previous oil change I had called in and asked them to look at a rattle in the front end. They agreed. I dropped the car off, they called me -- the oil change was done, and they did detect the rattle. Awesome, what's wrong with it? Well, we don't know, you need to make an appointment for that. Isn't me calling in before the oil change and saying it has an issue, planning when to bring it by, making an appointment? I put it off 'till the next oil change. THAT was an engaging experience. So, the rattle was still there. The car also wouldn't ever warm up. I could drive down the highway, and with the heater on, the motor would never reach normal operating temperature. So even on pure-highway, ~60mph drives where I should get around 40mpg, got junk. My average was in the 20s. The car would sit at about 25% up the temp gauge, where normal operating temp is really close to 50%. Seems to be a thermostat problem to me, but definitely an issue to have a car running hours and hours without ever reaching operating temp. So, rattle, and temperature issues. Also, the driver's door was sticking. I took it in and 'made an appointment', this time communicating extremely directly that it should be considered an appointment so they didn't get confused. They delayed me two weeks and had me drop the car off. I dropped it off, and got a ride back to work. Then they started calling me. They told me they couldn't find the issues. I argued. They said they couldn't duplicate the problem of the door sticking all the time, the thermostat seems fine to them, and there was no rattle. I argued more. They said they had someone else try and couldn't get it to do anything wrong. We hung up after I argued, and they called later to tell me they had another guy drive it to no useful effect. None of these issues were rare, and all of them were meaningful issues with the car. When you buy a brand new car, a dealer should want to fix all three very aggressively. I told them to get the car ready for me to pick up, I'd take it to another dealer that might actually fix something. I went in to pick it up, and the service guy I was working with, Tony, who'd been condescending the entire time, asked if I wanted to speak with one of the mechanics who'd driven the car. Obviously what he wanted was for me to say 'oh, a certified mechanic doesn't think anything is wrong, so I must be crazy'. Which is ridiculous, but there's no other reason I can come up with to offer it. I said no, and he said well, I could speak to the assistant service department manager, Don. That sounded more useful. I decided to chat with Don. Don started the conversation towing the line about there being nothing wrong with the car that they can fix if they can't duplicate it. I explained that I had heard that about a dozen times, and understood it, but the problems with the car were pretty consistent and needed to be fixed. We argued about it a while, and he actually became helpful. As a matter of fact, when he first looked at the car, he immediately agreed the driver's door was sticking. The thermostat was also an issue he agreed to work with me on. We made inroads and got the thermostat replaced. (Unfortunately this didn't solve it, so I have to assume Ford designed the thermostats improperly for the Focus, leaving all of them running improperly in 0-15F weather). They never could find the rattle, which appeared for me the next day and stayed around. Lastly, the Focus has an automatic transmission no one wants to deal with. So people are complaining all over the internet, and they're dumping their Focuses off with low miles, almost new, into the market. Flooding the market with cheap, low-mileage focuses. Because of that, the 'new car' sting you take when driving a car off the lot went from a few grand, and then a decline, to the car losing over TWO THIRDS of its value in about a year. Blissfully, I traded off the Ford for another make of vehicle, at a mere ~$12,000 loss ($5,400 upside down on my loan)to me, and can now move on with life. You may think $5,400 is a lot of money to throw away for basically nothing, but compared to having to spend your whole life trying to get Baxter Ford to make your car operate properly, it was a bargain. Sad that a new car could lose -so much- value so quickly, massively compounding the stress and frustration of the situation, but even with that additional strain it was worth it. There's good news, though. You don't have to make the same mistake. Avoid Baxter Ford, avoid the Ford Focus, and after I've owned almost a dozen of them, I have to say - avoid Ford entirely. There's no reason to have faith in Ford restricting their dealerships to those that do good business - quite the opposite. For anyone who avoids the immense about of stress and frustration I've been through because of this review -- you are very welcome, I'm genuinely glad I could help. For anyone who disregards my advice, I wish you much better luck than I had. read more

On a resent Friday evening and I was inquiring about a vehicle my son was interested in purchasing. Sarah Meehan assisted me and we scheduled to meet the following morning for a test drive. When we arrived at Baxter, we were greeted by Sarah. She was extremely helpful. The subsequent test drive and purchase were very pleasant experiences. My son later told me that Sarah was a lot easier to talk to, than a salesman we had spoken to, at a different dealership. My son is thrilled with his very first new auto. An Area 51 (color) Bronco Sport, Big Bend. He especially wanted one of the Ford cowboy hats, Sarah made that happen, she actually delivered it personally! We will be back...not for a while, though :) read more

If you want to purchase a car from here, I would highly suggest that you have been pre-approved by your bank or you have a great credit score (if going through Ford Credit). The salesman, Matt Gembol, was great. He was very nice and treated me with the upmost respect. The problem was when I walked into the finance manager's office. Kurt is by no means accommodating and seems to blatantly lie if there is the slightest bit of inconvenience put on him. To make a long story short, I had an issue with my loan and he offered to make the first 2 payments on my behalf. The payments never got to the Ford Credit office. When questioned about this, he said he would "check on it". Needless to say, he never got back to me. I am actually so displeased with Baxter that I refuse to even take my vehicle there for service. I do not respect a dealership that does not respect their customers. I have made my complaints to Kurt, another finance manager, and even went as far as calling Ford Corporate to file a complaint. Please save yourself some stress and find somewhere else to buy a vehicle. read more

Worst car dealer experience I've ever experienced. Multiple salesman flat out lied to me. They won't respond to any emails or phone calls. I recommend buying your car anywhere but here. Absolute joke of a company. They don't inspect their used cars at all. read more

They made my vehicle purchase a nightmare. I ended up buying it but I will not come back to this place. I took my other car for an oil change and they took at least two hours to finish it with an appointment. We already struggle, and they make it worst. Baxter Ford is great but not this location. read more

Literally a 2.5 hour wait for just an oil change and I even made an appointment. Never again.

Made noon appointment for an oil change 2 weeks in advance. Showed up 15 minutes early. Waited 3 hours for a pre-scheduled OIL CHANGE! Ridiculous. Already have an appointment for tomorrow with another dealer to get ride of this truck. read more

It was a cold and cloudy day in December and I was looking for a used Ford Mustang that was from the years 2005-2009, I decided to go to a Ford dealership thinking that would be the best place to find some used Mustangs. I was incorrect in that assumption, as their selection for those years was pretty slim; most likely due to the fact that none of them survive long enough to reach a used car lot. The first one I was shown was a metallic silver one with black racing stripes, however it was a manual and had a pungent odor that smelled of dog. The interior was also falling apart. I should have taken this as a sign that Mustangs are not built for quality. The second one they showed me seemed pretty nice, however the alternator was dead on it and I couldn't test drive it because it was dead. They started it up with a machine and it sounded fine, however looks can be deceiving, which I'll get to in a moment. Against my better judgment I decided to go with this one since I figured an alternator would be a quick fix, and the rest of the car looked to be in fantastic shape. After haggling with them for about 2 hours, I finally got them to agree to my price, however I had some conditions to buying the car. I wanted to breast cancer awareness emblems removed and replaced with the stock emblems, which they agreed to but never actually did. It took them 1-2 weeks to get the car running and detailed, however when I arrived at the dealership they hadn't even ordered the replacement emblems, yet were expecting me to take the car. It took 3-4 subsequent trips to the dealership before they finally got the right emblems. I don't know how hard it is to find a part; I was able to find the Ford part numbers in 5 minutes using Google. I didn't actually get the emblems until I had brought the car in to be serviced not even a month after I had purchased it. This brings me to the next topic, the cars mechanical problems. Within the first month the PLASTIC thermostat housing had cracked, leaking coolant all over the top of the engine, only I had no idea because there were no puddles underneath the car. Why on earth would Ford make a part out of plastic that endures rapid heat and pressure changes constantly? It was destined to fail from the day it was forged. I didn't realize I was low on coolant until I went to check it because the heating in the car wasn't working that well. In June of 2015 the second plastic thermostat housing that Baxter Ford had installed had cracked AGAIN and was leaking coolant at alarming rate. I decided this time to buy an aftermarket cast aluminum one and install it myself. On September 20th, 2015 the water pump went out, and I had to shell out another couple hundred to get that replaced. I also had to get the brake rotors resurfaced because the dealership incorrectly installed the new brakes when they sold me the car. Then let's not forget about the extended warranty they sold to me which they claimed was "bumper to bumper", but clearly was not once you read the fine print. However they don't let you read the full contract until after they rushed you into signing it. It took 4 or 5 subsequent trips to Baxter Ford to finally get it canceled because they conveniently forgot to send the paperwork in to cancel it. The actual contract says you have 90 days to cancel for a refund, but that's false because the dealership will NEVER file the cancellation paperwork. I finally had to threaten to do several chargebacks on my credit card before they officially canceled it. Baxter Ford still owes me over 400 dollars that the warranty company fraudulently took out of my bank account. My Mustang is also having strange intermittent electrical problems, however I fear taking it back to Baxter Ford because they might try to sabotage it. A word to the wise, if you're planning on buying a used vehicle from this dealership get it inspected by a trusted third-party mechanic, because they'll tell you it passed their million point inspection but there is no telling what the criteria they used. Also, ask to read the fine print on their "bumper to bumper" warranty before signing it, because all they'll show you up front is this cute little pamphlet. Another thing that irritated me was that the car came with Sirius XM radio, which wouldn't be so bad, but Baxter must have sold my information to them because they kept calling my phone 3 to 4 times a day while I was at work trying to get me to sign up to their terrible satellite radio service. If I could go back in time and undo this horrible decision I would, but I've learned from it and I can safely say I will never purchase another Ford vehicle, nor will I be going to any dealership owned by Baxter or its subsidiaries. I would rather drive to another state and buy a car if I have to. read more

I have a company car and am able to choose from many vehicles and brands. I posted about my experience with my 2011 Explorer from a different dealer here: http://www.explorerforum.com/forums/showthread.php?t=320445&page=26 and after some poor service I decided to get a Toyota, not because I wanted a Toyota, but the only avenue I had to penalize Ford for poor service with the power steering issue pre-recall. So after 2 years, I'm up for a new car and thought I would go back to the Explorer. My pick up location was Baxter Ford in Omaha. The fleet contact thought my car was Grey, not Darkside/Green and the vehicle was out in the lot "someplace" and we used the remote to track it down (first time with any fleet pick up that the vehicle wasn't brought up and ready. Rather than a detail of the vehicle features it was just "any questions?" Thinking that since I had had the '11 that there probably wasn't much difference I didn't have any. Turned the vehicle on and saw something about the speed limit being limited to 80 but it flashed quick and didn't notice and thought maybe this was our fleet being big-brother. When I got home, I noticed the license sticker was dated October which I thought was odd considering I was picking it up in early December. I know holidays can delay deliveries, but it also had over 20 miles on the odometer, and was unusually dirty around the windshield wiper tray, which makes me think it was sitting on the lot for a while before they got to it. Packing for a trip and putting my supplies in, I find there is a big dollap of white grease in the middle of the back seat. I was not happy, but since its a company car figured it was going to get dirty eventually, but kind of bummed about day 1. Took some cleaner to it and the stain is not overly noticeable. I had an overnight trip planned, so was packed up, ready to go, iPhone hooked up and turn the radio on and then? Radio limited in how loud it would go (not loud enough to be listenable over highway noise), and this is when I see "MY KEY" setting. Try to decipher the "MY KEY" in the manual, (how would I know which is the Master Key or what was set up?) , then call dealer service. They say I need to bring it in to fix, can't be done by me, and that the next appointment is a week from Thursday. JUST GOT IT AND I HAVE TO WAIT 8 DAYS TO USE THE RADIO??! So I ask for the fleet manager. Fleet manager actually knows how to clear the keys and says that it must have been one of his detail "jackasses." Unprofessional. Does the dealer think we don't buy personal vehicles too? I like the Explorer, drives nice, etc. but there would really have to be some wild reason for me to get one, or a Ford again. read more

Don't get a car from here, unless you don't mind having a car with a old & used battery and being lied to about what gets covered. As far as the employees they are very nice and actually try to help, but we have encountered a problem with an employee named JoJo. She always has an attitude and doesn't seem to want to help us and do her job. I do like that they offer coffee and water while waiting. Anyways we have got 2 cars from Baxter ford in the last 2 years and they all have been trash. The first car was on December 31st 2018 and it was a 2014 Malibu and it stopped working 11 months later. The transmission was bad and the car would stop in the middle of the road. After having this problem we came back and got a 2017 Chevrolet Equinox on November 16, 2019 which was used by 1 person. We then started having battery problems 7 months later and our car wouldn't start, so we had to get a jump. That's when we went to Firestone for a check up and Firestone told us that the battery was old and about to die. We ended paying out of our pocket for a whole new battery. We signed up for GAP coverage through Baxter and they don't really cover much, we got told we would have all four tires covered but that was a lie. read more

This dealership exemplifies what's wrong with business these days. They do NOT do what they say they have done or will do! The issue is present on the floor with their techs and is visible all the way up through the service managers. Tough to expect the real workers to do anything more than is represented by the managers! Would recommend going elsewhere for any purchases or service!! read more

Do not go here. They will tell you you're getting a nice trade in on your used car and will take your money while laughing all the way to the bank. I got a used jeep in April of 2014, and because baxter ford ripped me off so bad I am having an extremely difficult time finding someone who can approve me for this trade in since i have so much negative equity. Every dealership I have gone to even tells me baxter ford ripped me off bad. I traded in a Pontiac for 3600. Well so they tell me. Which got my jeep down to 11k. But in the end my jeep was still more than 16k. So in the end they took my Pontiac and tacked on thousands of dollars of extra "fees." And now I'm f***** 7k because of it. Screw you guys. Thanks for f***** me. Tom Mangemilli was actually my sales guy. He no longer works there is what I hear otherwise I'd call him myself and give him a piece of my mind. Thanks have a great day. read more

Customer service skills are below lacking. Just some simple communication and professional skills would have changed my mind. I had taken another fleet vehicle here a few weeks ago and it too was a mess. I thought about cancelling then and I now know I should have. Nobody would call or answer to update you on a status. had to drive out to the location to get any kind of update. Still no update but plenty of excuses. Advisor tried to turn it around on me and tell me I brought it in two days earlier than I was supposed to and they had lost my number. I brought it on the day that there text reminder told me to. Manager sat in his office clearly hearing the conversation even making eye contact with me yet did nothing. Some simple communication and leadership would be a great asset to this companies service department. Its clear that Baxter does not need or appreciate any fleet business from me. Im sorry I even purchased this truck from them. read more

We are very happy with our experience at Baxter Ford. Your staff are very friendly and accommodating. Ambrose Lurks was who we worked with. He is very personable! And he is very easy to talk to, cheery and kind, yet very knowledgeable. He made us feel like we were old friends of his. We love the car we chose and when we want to trade vehicles again, we will be back to see you. read more

Do not use this dealership to have your car serviced. After a recent service visit for our Ford Explorer, recall related no less, the service department forgot to put the steering column back together. My wife and 3 young kids drive in that car everyday. This is our 4th Ford vehicle but definately our last. There is nothing the dealer can do to rectify this and "sorry" just isn't enough for a major safety issue such as this. I have contact Ford corporate and hope anyone in Omaha who uses Baxter Ford will consider going elsewhere as the safety of their customers is obviously not important. read more

STRONGLY DO NOT RECOMMEND this location, extremely poor service and customer care. Seeing the two star rating on Yelp is generous, should be less than one. Grant greeted me and offered to take care of my needs the day I arrived. I chose this location because I have been taking my vehicle here for regular service for years. Upon working through the process we came across a small disagreement that is when Clint the Sales Manager came in. Very typical egotistical sales manager that I quote "in this market, with cars limited, I don't have to do any favors". I called Woodhouse in front of them to let them know they will take care of me and I would not like to travel all the way there if they can just accommodate a small ask. They did not. So I left. Woodhouse not only accommodated perfectly and quickly, but oddly enough had a few old Baxter employees who claimed their work environment was also poor. I hope these two gentlemen's bosses get a chance to read this as I will be sure to spread the word NOT to use Baxter for anything. read more

We had a great experience with Kevin Putman at Baxter Ford. The lease on our 2017 explorer was running out and I told Kevin we would love to get a 2020 but at the time the cost was more than we wanted to pay. As we were shopping around Kevin kept in contact letting me know that with the end of the year specials Ford was running we could get the 2020 explorer in the price range we wanted. Would definitely work with Kevin again and would recommend to friends/family. read more

Danger, Will Robinson!* I'll spare you the long tale of woe** that led me to take my car into Baxter West Dodge (as the crow flies, not very far from my house--this will be relevant in a moment--but as the elderly crow drives his elderly Exploder, it is almost a "you can not get there from here" thing). Among the things I learned--if there is no premium-priced version, they don't have it. If they work on the air conditioner (which has leaked since the vehicle was new in spite of numerous expensive tests and parts replacements over the years**) on one of the increasingly rare really hot days, it won't work as well as it did when I took it in. I don't have my notes at hand, but out of the dozen or so things on my list, I think they worked on three (with I think unsatisfactory results for one. For $700 I got turn signals that work*** and AC that is marginal at best. But the very worst thing is that my Kindle is no longer usable because their spam cannon has decided I was out of my class (this guy at West Dodge? I mean really?) and the spam cannon is inundating me with bool sheet ads for "Baxter South, whatever that is. * Don't bother trying to match name to paperwork--inexplicably EVERY document (including a message left on my home telephone) uses my wife's name, not mine. **Baxter had NO part in causing the problems or in the attempts to repair--mentioned here for stage-setting only. ***Yeah, I am the weirdo you heard about around town that uses hand signals. I mean using ANY turn signals around here is pretty weird. read more

Our salesperson, Juan Ibarra, was super great while helping my fiance and I purchase our first vehicle together. Juan was very genuine and went through everything step by step, making the whole process a lot less intimidating. We were very pleased with how we were treated, and we love the vehicle! read more