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Battery Systems

1.0 (1 review)
Closed 8:00 am - 5:00 pm

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13 years ago

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Batteries Plus

Batteries Plus

3.2(67 reviews)
3.4 mi
$$

Spencer was so helpful. Had what I needed for two car key fobs. So important. Was a distance from…read moreSummerlin but worth it

I went to the Batteries Plus store near my home in Centennial, only to discover it had closed. I…read morethen made a 20‑minute drive to the Craig Road location specifically to use my "free batteries for life" key fob replacement. When I arrived, I told the employee what kind of car I had and handed him my key fob. I could see him working at the bench for quite a while. While waiting, three motorcycle customers came in, one of whom was dealing with a failed battery. I struck up a conversation after overhearing the interaction. I've been in the motorcycle business my entire life, and it quickly became clear that the woman assisting those customers lacked basic training on warranty procedures and customer service. The interaction was confusing and inefficient for everyone involved. After about 20 minutes, the employee working on my fob came out and said he couldn't replace the battery because the "spring wasn't working" and he didn't want to damage the fob. He suggested I take it to the dealer instead. I brought it home, watched a YouTube video, and replaced the battery myself in about ten minutes--no damage, no issue. This was a frustrating and disappointing experience, especially after driving out of my way. While this franchisee may not have closed stores, the lack of training and execution I witnessed helps explain why several other Las Vegas locations (Tropical Pkwy, Blue Diamond, Grand Canyon) have recently closed. Unfortunately, based on this visit, I can't recommend this store.

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O'Reilly Auto Parts

O'Reilly Auto Parts

1.5(2 reviews)
3.9 mi

Losee and Craig location has horrible customer Service. Employees just stand around ignoring. Left…read moreitems and walked out.

I'm from New York City I just moved here to Las Vegas a few weeks ago. When I walked in the…read moreO'Reilly Auto Parts at 11:30am Wednesday morning. I was frustrated because my expensive Electric Scooter caught a flat. When I entered the O'Reilly staff stared at me like if I didn't belong there. It made feel really uncomfortable. I didn't get a "Hello.Good morning welcome to O'Reilly Auto Parts how could I help you". And no one was busy at the time I walked in. But I was there to buy a can of Fix-A-Flat to repair my tire on my E-Scooter. I couldn't find what I was looking for so I asked Gilberto and he was very helpful on giving me directions on what aisle it would be in. When I stood in line there was a gentleman standing in front of me also waiting. There was a female staff member helping someone out at her counter. The guy she was helping left the counter. She stood there and said nothing until the guy in front of me made a forward motion to the counter. She then said "The guy is coming back". The guy didn't come back for a while. So me and the other guy stood there waiting until Gilberto rushed to the counter and said "I will help the next customer!" Gilberto helped the guy that was in front of me and myself quickly and also gave me advice on how to fix my tire. When I finished talking with Gilberto the guy that the female staff member was helping finally came back. She could have taking other customers that were waiting in line until the guy came back. She has very Bad Customer Service. And needs to practice good judgment when dealing with Customers. Gilberto was amazing. He gave great Customer Service. And is an excellent employee. I came to the store frustrated and left the store feeling a little bit better cause of the good advice Gilberto gave me on how I should fix my tire. And guess what his advice worked! I'm cruising again now! I have to give O'Reilly's at this location two stars because the female staff member was terrible. There needs to be more employees there like Gilberto. Customer Service is extremely important when it comes to any business. Your sales improve and people come back. Maybe one day I will come back to purchase something I need for my vehicle just because of Gilberto great Customer Service.

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Battery Systems - batterystores - Updated May 2026

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