This place is truly a great example of awesome customer service. I had a big mess of paying too much for a battery from another store. The store manager here went above and beyond to help sort it out. For sure they will get my business here. They have every kind of batteries n bulbs you will need here. If they don't have it in stock they will get it ordered whatever fits your needs. Locations tucked in the strip of a plaza next to chop house but easily can be found. read more

I will no longer to business with Batteries Plus. On 2/4/2023 I scheduled an appointment with the M'boro store on Thompson Drive online for 2/11/2023 at 9 AM. The system confirmed my appointment. On Monday 2/6/2023, I received a call from a guy at the store who could not string two coherent sentences together to explain the reason for his call. He said they had gotten my appointment and that he *thought* that they *might not* have the cell phone battery I needed and for which I'd scheduled an appointment for them to replace. He said that they *might* have a truck that would come in with it. I asked him if I needed to cancel the appointment. He said he didn't know and that he wasn't the person to talk to. I said, "When y'all get it figured out call me. I have an appointment." No one called me. No texts or emails came. In fact, I got an early morning text reminding me of the appointment. So, I dutifully went to the store location and arrived precisely 2 minutes before the appointed time. I went to the door. It was locked. I peeked in through the reflections on the door and saw a lady standing inside. She walked forward and unlocked the door and let me in. I apologized -- for some reason out of a need to be polite for having her do her job -- and said, "Sorry, maybe I got here early for my little appointment." She said, "What appointment? We don't have any appointments." So, I told her, "Yeah, I have an appointment at 9 that I made a week ago online." Batteries Plus Lady: "Oh. Well, when they do that sometimes we don't see it." [Who's "they"?] [This is strike one -- don't blame your system. Own the error. Make it right.] Me: "I got an email that confirmed the appointment." BPL: "Maybe you scheduled it at the Smyrna location." [Strike two -- don't blame me. I made the dadgum appointment and you confirmed it. I know where I live. Your deflection is not mitigation of harm. Do I *look* that directionally challenged to you? Why would I schedule an appointment at a store 25 minutes from me when you're like 10 minutes from me??] Me: [opens 2/4/2023 email confirming today's 9AM appointment at Thompson Drive in M'boro] "Here's the email that confirms my appointment for here." BPL: What was your name again? Me: [I tell her my name, which she repeats back incorrectly -- twice -- before I correct her and she gets it right.] BPL: [Furiously texting someone she works with, she never made that clear]. "We don't have anyone here today who can work on phones." Me: "But I had an appointment." BPL: "Andy called everyone that had an appointment to let them know he wouldn't be here today. We usually don't work on phones on the weekends." Me: "Funny, I didn't get a call from Andy." BPL: "I don't have your appointment in here." Me: "Well, I *did* get a call on Monday the 6th from a guy who didn't really make sense. Y'all got the appointment or he wouldn't have called me. I wasn't clear on what he was trying to tell me. Maybe it was the long drive I'd been on, but he said you *might* not have the battery, but you *might*. I told him 'when y'all figure it out, give me a call,' but I had an appointment and no one called me to cancel it so here I am. BPL: "Did you talk to Andy?" Me: "I don't remember the guy's name. I just know he wasn't clear about why he called and I told him when he figures it all out to let me know but I have an appointment." BPL: [Explains that we can reschedule, but never offers to do it and offers no explanation if they actually have the battery or not or when on a weekend day I can reschedule for.] Me: "I can do Saturday morning." BPL: "We're also open on Sundays but I can't remember what time we open." Me: "I can do a Sunday afternoon maybe." [At this point, I have decided hell will freeze over first.] BPL: "Well, I'm sorry you didn't understand the call on Monday. [STRIKE THREE.] Me: "No, I fully understood the call. I understood every word that was coming out of the guy's mouth. HE was not making sense. HE was confused. That's why I told him 'when you figure it out call me." [I walk out.] BPL: [Some lame perfunctory excuse-laden faux apology fading as the door closes behind me.] Customer service is at an all time low. These are not kids. These are adults. Do better. Be better. Quit being lazy in the way you think about your customers. We are not here for you. You're here for us. read more

If you need anything battery related - this is the place to go! They're honest, helpful, and willing to explain what you have questions about. They seem to have just about any size of battery you can think of, up to and including auto batteries. I highly recommend them!! read more

Today was the first time that I visited this business and I was highly impressed by the thoughtful & friendly customer service. I went in to have two watch batteries replaced and I also had a digital kids watch that I couldn't set the time on correctly (the numbers were all over the place with military time & a.m./p.m. time). I asked the staff if they could take a look at it for me and Nancy happily obliged to look at it and she really worked tirelessly to correct the time for me. She was so patient and friendly and she eventually did correct it for me (at no charge) all while having an upbeat, friendly and concerned attitude. She & all of the staff were very welcoming and nice. I will definitely recommend this business as they [staff] are very nice and their prices are fair. read more

Manager is rude to not only customers and employees. Wouldn't bring my business to her specific store.

I mean it as a high compliment when I say the techs here are legit battery-nerds. They know what they're doing and they know what they're talking about; Whether it's phones, tablets, laptops, power tools, or pretty much anything else that needs an on-board power supply, these guys can address it with experience and knowledge as opposed to a lot of places where "technicians" don't know anything that isn't fed to them by a flowchart or process manual. Simply put, if your out-of-warranty smartphone in need of a new battery and happens to be made by a company that thinks it takes a.. shall we say "genius" to install one, you're crazy to even consider taking it somewhere other than this place. Their price for this service wasn't significantly higher than if I had bought the battery and special tooling to do it myself, and the bit of additional cost is well worth letting a pro do it and back it with a 6mo warranty. Best of all, this place takes online appointments so you can get your service taken care of right on time. This also lets you laugh to yourself at the people getting huffy over having to wait. Sorry, but if a provider of a service offers appointments and you don't make one, at least be a grownup about it. As long as I'm living in Murfreesboro, I'll be coming here for any battery-related problems or needs read more

Clean Store, easy to get in and out of. BUT I've dropped in to pick up a Car Key Battery and other odds and ends more than once. Both employees have very short and snappy answers. As if, I as the customer am a nuisance to them. The first shopping experience like this, I wrote if off (Everyone has a "bad" day sometimes!) It was the second shopping experience that lead me to share. I'll avoid making future purchases from this store. read more

Austin and Andrew went WAY far out of their way to help me. I had gone to 2 other phone repair places that were rude before stopping here. These guys literally went above and beyond to help with my broken phone because there were complications. The difference with these guys is that they were willing to help and were extremely kind and patient. They give a very good name to the store. Thank you! read more

Went in to get a watch battery, left with an assembled watch but more importantly the young man gave us a suggestion where we may get an old kindle fixed. The service was fast but having such a fantastic person that is willing to give us useful information makes this a great choice. read more