The Mr. and I recently had the privilege of touring the Vatican Museums, Sistine Chapel, and St…read more Peter's Basilica with Massimo and two other couples, in an early morning semi private tour. Massimo is exactly the kind of guide you want when taking on a site of such immense history and significance. There is simply no way to see and fully absorb everything the Vatican Museums have to offer, which makes having an experienced guide invaluable. With more than 30 years of experience, Massimo brought the history, art, and stories to life in a way we never could have experienced on our own - and he did it all with wit and charm. He seemed to know every guard and all the other guides, which seem to give us an edge at times, especially in crowded spaces. Thanks to Massimo, our visit to the Vatican was one of the highlights of our trip to Rome! His knowledge and guidance made the experience even more special. HIGHLY recommended!

I booked a Colosseum guided tour through LivTours for my family during a long planned trip to Rome,…read moremeant to celebrate my son's graduation from Lehigh University and my daughter's high school graduation. Instead of a memory to celebrate, we left with one none of us will forget for the wrong reasons. LivTours guides do not give guests individual paper tickets. The guide holds all admission on an electronic ticket and hands each guest a small sticker as the only proof of entry. On an extremely hot day, my sticker came loose. Our guide walked ahead with two other guests to the bookshop and, by her own account, only glanced back and saw our group heading toward the exit. She never confirmed we actually made it out and never checked that each of us still had proof of admission. When I reached the exit checkpoint, staff asked for my ticket. I had none, because LivTours never gave me one. I was told it was illegal to be in that area without a valid ticket, pulled aside, and questioned. The police were called. I stood there while my wife and children watched and had to step in to try to help me. My wife eventually pulled up our purchase receipt on her phone, and that is the only reason I was allowed to leave. LivTours admitted in writing that the guide saw our group heading toward the exit and left without confirming we made it out. She did not secure our exit. She did not check that everyone in the group actually cleared the checkpoint before she walked off with two other guests to the bookshop. Making sure a group actually exits a controlled site, not just watching them walk in that general direction, is a basic responsibility of a tour guide, especially one holding the only ticket that gives that group the right to be there in the first place. As an African American man in a foreign country, being publicly stopped, questioned, and detained by police in front of my family was humiliating in a way that is hard to put into words. This was supposed to be a trip celebrating my children's accomplishments. Instead they watched their father get pulled aside like a criminal because a tour guide walked away without making sure we had what we needed to leave. A LivTours representative called me shortly after and told me directly that a refund would be issued. Weeks later, after I put the complaint in writing, LivTours reversed course completely. They now claim the tour was "completed as planned" and that the incident was outside their control. Their own emails contradict that. They admit their guide saw us walking toward the exit and left without confirming we got out safely. They admit they do not provide physical tickets to guests. Those two facts together are exactly why this happened, and it happened because of how LivTours operates, not because of anything my family did. I would not recommend LivTours for any tour requiring facility exit past a checkpoint. Ask directly whether you will receive an individual physical ticket before you book, and get it in writing. Reggie

How can I even begin to thank ITER tours!? Our trip to Ponza and Palmerola was nothing short of…read moreincredible! Initially we had been cancelled on by a different company on Viator and ITER tours saved The day and the trip! They made this once in a life time adventure so easy and accommodating. The trip to Ponza was very fun and comfortable on the fast ferry over from port de Anzio and the excursion boat was such a blast! Our guide was incredibly knowledgable about Rome and the islands and was super fun and interesting. We had spent so much time in the city during our ten day trip and I can honestly say that ITER tours tour to Ponza and Palmerola was one of my most treasured memories from the whole trip. Take this trip and use this company you will not be disappointed!

If you like learning about the 'darker' side of the history of a city, then you will enjoy the…read morecriminal history tour in Rome. Michele was my tour guide and he was very knowledgeable and I learned quite a bit. Not to mention, this is a walking tour so you get to see some of the major sites of Rome.

I have several friends that have used Max and his company over the last 10 years. Everyone of them…read moretold me that if you are ever Italy you need to hire him. I can say that Max lived up to the hype and we really enjoyed spending three days with his company. We did the typical sites in Roma and Max also took us to Pompei and Sorrento. We would never been able to see all the places we did without hiring Max and I think we spent about 10 minutes total over three days waiting in line. Typical tourists wait hours just trying to get into the Vatican or the Colosseum. If your time is valuable and you want to truly enjoy Roma and Italy without all the headaches than pay a little extra get the best guide company I have ever had the pleasure of using.

A good friend of mine highly recommended that we contact Max and Italy Rome Tour for our recent…read morevacation to Florence and Rome. I'm so glad that we took his advice! While in Florence, Max set us up with a guide that specializes in the Florence area and Tuscany. Heliana was the guides name and she was fantastic. She drove us around to several wineries because that's what we had wanted to do for that day. We learned a lot about the different types of Tuscan wines and she was simply a pleasure to be around. When we arrived in Rome, we had Max for one day to visit The Vatican and The Colosseum. From the minute we met Max, we knew we were in for a great day. I've been on a lot of group tours and I seldom am ever able to stay engaged with the guide and actually get any good information about the tour. Max does an amazing job of keeping you engaged by using his iPad to communicate details. He's also very passionate about what he does and it really shows. For most people, a trip to Rome is likely a once in a lifetime experience. Do yourself a favor and make your experience one that you'll never forget by experiencing Rome with Max or one of his staff members.

I'm a huge fan of Access Europe. They never treated us like tourists or foreigners. Instead, they…read moreapproached us like we were his special guests. We weren't celebrities like his past clients (Oprah, Bill Gates, Frank Sinatra, and Sharon Stone just to name a few), but we were still treated as if we were true VIPs. What made our guide special was that he listened to me and my wife. When he found out that my wife's major interests included Catholic history, he immediately adjusted his itinerary, focused on historically significant locations in the Catholic faith, and as a result created a truly personalized experience that changed our lives forever. My wife and I wanted a personalized experience with space. We didn't want to be herded like cattle like the other tour groups and we didn't want to be rushed on a trip that was meant to relax us. We wanted privacy, intimacy, and a life changing experience... Access Europe delivered.

Access Europe created an unforgettable trip throughout Italy for me and my fiancé! Marco and the…read morerest of the Access Europe staff coordinated an incredible trip to the Vatican, our transfers around the Amalfi coast and an incredible day with our own private boat for the day to Capri. Our trip to the Vatican was once in a lifetime with a private tour guide Giulio who came and picked us up in a private car at our hotel. The highlight of our trip was the day we spent on the ocean on our own boat that arrived at the docks in Positano and brought us along the entire amalfi coast and over to Capri. The entire experience we had with Access Europe was top shelf and would recommend their services to anyone looking for a experience of a lifetime!

We went on the Last Supper and Duomo tour with Clara, and she was an excellent guide. She was…read moreextremely knowledgeable and provided so much interesting insight and information throughout the tour. Her experience and guidance made it easy for us to navigate the different sites and get the most out of our time. Having a guide for both the Duomo and the Last Supper was especially valuable, as we were able to skip the lines and avoid unnecessary waiting. I had considered visiting these sites on my own, but after experiencing the tour, I'm very glad we chose to go with a guide. Clara's knowledge added so much to the experience, and everything went smoothly and efficiently. I would definitely recommend this tour rather than trying to do it on your own.

We had Riccardo for our Express Colosseum tour June 2026 for our family of 4 (2 adults, 2 teens). I…read moreunderstand there can be language differences, but as someone who speaks both Italian and English, even I couldn't understand the hybrid way the guide spoke - he left the whole group not understanding a single word. The explanations were monotone, the emphasis was on the wrong syllables and oddly, every word that should start with a vowel started with an H. Helephant. Hantelope. Height-Height. Also far too much time was spent on his binder of web photos. I'm not sure what company this guide was contracted through (as I'm fairly certain The Roman Guy uses third parties now, which is different from the first time I used them a few years ago), but TRG needs to review the fluency of their guides. This was my third tour of the Colosseum over the past few years and it was a complete waste of money. It was supposed to be only an hour and after 90 minutes of not comprehending a word we finally left. Since the official Colosseum site makes it not easy to secure tickets directly, I'm just viewing the whole experience as an overpriced entry ticket. Many people in our group just took their earpieces off after a certain point. Regarding the actual tour booking and the days leading up to it, I received a message a few weeks prior stating that the tour could not happen at the scheduled time due to operational issues, and would I be open to coming later in the day? They asked me to choose an option (which there was no second option presented but I presumed it was a refund) so I told them I would just take the refund as we had a flight to catch during the revised time. They wrote me back immediately and said that "they were just checking on if I could take the new time but the scheduled time is still fine". Very confusing, is it cancelled for operational reasons or not? The whole thing was just odd and I won't be booking again.

The crew was excellent and the boat was in great shape. The problem is the Tipur River is…read moreembarrassing to the city of Rome. Graffiti on all the walls on both sides of the river, trash on the sidewalks, not very well-maintained, and the river is dirty. Strongly urge you to take no boat tours until for the city of Rome to clean it up.