We had an amazing tour with Maria Claudia through the Vatican City in July! She was so…read moreinformative, pleasant, and a real trooper guiding us in 100 degree weather! She was also very thorough and accommodating. We even watched her swoop up an injured bird in her hands to rescue it from getting trampled by tourists. Overall, an unforgettable day! Later the same day we did a Coliseum and Ancient City tour with Gabriella, who gave the same awesome informative type tour, and did it with a fab attitude in the humid heat. Overall, I would say this is a great company!

I booked a Colosseum guided tour through LivTours for my family during a long planned trip to Rome,…read moremeant to celebrate my son's graduation from Lehigh University and my daughter's high school graduation. Instead of a memory to celebrate, we left with one none of us will forget for the wrong reasons. LivTours guides do not give guests individual paper tickets. The guide holds all admission on an electronic ticket and hands each guest a small sticker as the only proof of entry. On an extremely hot day, my sticker came loose. Our guide walked ahead with two other guests to the bookshop and, by her own account, only glanced back and saw our group heading toward the exit. She never confirmed we actually made it out and never checked that each of us still had proof of admission. When I reached the exit checkpoint, staff asked for my ticket. I had none, because LivTours never gave me one. I was told it was illegal to be in that area without a valid ticket, pulled aside, and questioned. The police were called. I stood there while my wife and children watched and had to step in to try to help me. My wife eventually pulled up our purchase receipt on her phone, and that is the only reason I was allowed to leave. LivTours admitted in writing that the guide saw our group heading toward the exit and left without confirming we made it out. She did not secure our exit. She did not check that everyone in the group actually cleared the checkpoint before she walked off with two other guests to the bookshop. Making sure a group actually exits a controlled site, not just watching them walk in that general direction, is a basic responsibility of a tour guide, especially one holding the only ticket that gives that group the right to be there in the first place. As an African American man in a foreign country, being publicly stopped, questioned, and detained by police in front of my family was humiliating in a way that is hard to put into words. This was supposed to be a trip celebrating my children's accomplishments. Instead they watched their father get pulled aside like a criminal because a tour guide walked away without making sure we had what we needed to leave. A LivTours representative called me shortly after and told me directly that a refund would be issued. Weeks later, after I put the complaint in writing, LivTours reversed course completely. They now claim the tour was "completed as planned" and that the incident was outside their control. Their own emails contradict that. They admit their guide saw us walking toward the exit and left without confirming we got out safely. They admit they do not provide physical tickets to guests. Those two facts together are exactly why this happened, and it happened because of how LivTours operates, not because of anything my family did. I would not recommend LivTours for any tour requiring facility exit past a checkpoint. Ask directly whether you will receive an individual physical ticket before you book, and get it in writing. Reggie

I have several friends that have used Max and his company over the last 10 years. Everyone of them…read moretold me that if you are ever Italy you need to hire him. I can say that Max lived up to the hype and we really enjoyed spending three days with his company. We did the typical sites in Roma and Max also took us to Pompei and Sorrento. We would never been able to see all the places we did without hiring Max and I think we spent about 10 minutes total over three days waiting in line. Typical tourists wait hours just trying to get into the Vatican or the Colosseum. If your time is valuable and you want to truly enjoy Roma and Italy without all the headaches than pay a little extra get the best guide company I have ever had the pleasure of using.

There are only a hand full of events in a lifetime that truly mark your soul. The two days we…read morespent with Max were one of those moments. His knowledge of Rome, it's layers of history, and Max's kindness made for a truly memorable visit. Max had an ability to make us feel like we were the only people in the city and that we were truly "friends not customers". He ensured we felt welcome at every location we visited, while ensuring we understood and appreciated the depth of historical significance the relics and monuments we visited held. The only bad part of Max's tour was the end, when we had to say good-bye to a true scholar of Rome and a genuine man. It would be a mistake not to let Max introduce you to Rome! Don and Sara

I'm a huge fan of Access Europe. They never treated us like tourists or foreigners. Instead, they…read moreapproached us like we were his special guests. We weren't celebrities like his past clients (Oprah, Bill Gates, Frank Sinatra, and Sharon Stone just to name a few), but we were still treated as if we were true VIPs. What made our guide special was that he listened to me and my wife. When he found out that my wife's major interests included Catholic history, he immediately adjusted his itinerary, focused on historically significant locations in the Catholic faith, and as a result created a truly personalized experience that changed our lives forever. My wife and I wanted a personalized experience with space. We didn't want to be herded like cattle like the other tour groups and we didn't want to be rushed on a trip that was meant to relax us. We wanted privacy, intimacy, and a life changing experience... Access Europe delivered.

Access Europe created an unforgettable trip throughout Italy for me and my fiancé! Marco and the…read morerest of the Access Europe staff coordinated an incredible trip to the Vatican, our transfers around the Amalfi coast and an incredible day with our own private boat for the day to Capri. Our trip to the Vatican was once in a lifetime with a private tour guide Giulio who came and picked us up in a private car at our hotel. The highlight of our trip was the day we spent on the ocean on our own boat that arrived at the docks in Positano and brought us along the entire amalfi coast and over to Capri. The entire experience we had with Access Europe was top shelf and would recommend their services to anyone looking for a experience of a lifetime!

What was supposed to be the experience of a lifetime along the Amalfi Coast turned into one of the…read moremost uncomfortable, misleading, and upsetting excursions we have ever taken. We booked and paid for a private yacht experience that advertised stunning views of the Amalfi Coast, swimming in the Mediterranean, champagne and drinks, sun coverage, comfortable seating, and bathroom access. Instead, the company overbooked due to greed rather than any concern for creating a beautiful experience for their "guests." When we arrived, our group of seven was placed onto a small dinghy that appeared to be intended only for transporting guests from shore to the actual yacht. It was essentially a blow-up boat with seating for maybe five people, yet they expected seven passengers to ride in it on rough water. The dinghy was completely unsuitable for this excursion. There were not enough seats, the ride was extremely rough on the choppy water, and because the boat sat so low, we were constantly splashed and soaked by seawater. We spent the entire ride gripping onto the sides just to avoid being thrown around or bounced out of the boat. By the end, we were sore, exhausted, sunburned, and miserable. None of the promised amenities were provided. There were no drinks or champagne, no opportunity to swim in the Mediterranean, no bathroom access, and no shade or cover from the intense sun. Not even a bottle of water was offered. They expected us to pay over $200 PER PERSON for this experience with absolutely nothing included. What was marketed as a luxury yacht excursion was nothing more than being crammed into an unsafe and uncomfortable transport boat. The most upsetting part was the complete lack of safety precautions. My daughter was terrified the entire time. No one explained where life jackets were located or what to do in case of an emergency. The entire operation felt careless, unprofessional, and potentially dangerous. After reporting our experience to the company, their response was that they would "take a loss" if they refunded us. A loss? The dinghy was clearly already being used that day as a transport boat, and it was nowhere close to the private yacht experience we paid for and were promised. The company is called "Can't Be Missed Tours"? More like PLEASE miss this. DO NOT book with this company unless you are comfortable showing up expecting a yacht excursion and instead being thrown onto a crowded blow-up boat. Completely unacceptable and deeply disappointing.

I used them off the ship for Athens, Naples and Tuscany. The price and the guides were great. But…read morethe communication between the office and the guides is poor. The tours are NOT guided so make sure you discuss that when you book with them. Also be VERY clear on what you want to do and see and then confirm with the guides. We expected to go to Amalfi never made it, we expected a lunch at a winery we got tasting and a lot of snacks (we were full with what we got). The guides had no idea on the misscommunication and definately tried to make the situation as great as the could. I would probably try them again but with tons more communictation on the expectations.

The crew was excellent and the boat was in great shape. The problem is the Tipur River is…read moreembarrassing to the city of Rome. Graffiti on all the walls on both sides of the river, trash on the sidewalks, not very well-maintained, and the river is dirty. Strongly urge you to take no boat tours until for the city of Rome to clean it up.