Really nice experience overall. The boat ride itself was smooth and relaxing, and the views around the city were beautiful. The audio guide was informative, though sometimes a bit hard to hear with the noise around. It did feel a little crowded inside, but still enjoyable. Definitely worth doing once if you're visiting. read more

Batorama - Boat Tours Near Me - Strasbourg, 67

Our experience with Batorama on March 29th was one of the worst customer service experiences we have ever had while traveling. We purchased tickets for the 1:45 PM boat tour and were instructed to scan a barcode to find the pier location. We were also told the pier name, but at no point did anyone inform us that there were multiple piers operated by the same company. We went to the pier indicated, got in line, and waited over 30 minutes. There were no employees present to guide passengers or verify tickets, and nothing indicated that we might be in the wrong place. When boarding finally began for the boat we had been waiting for, we were abruptly told that our boat had already departed from a different pier -- despite the fact that we were standing in line for a Batorama boat operated by the same company. Instead of offering help or solutions, staff were dismissive and rude, and simply told us to go back to the main office if we wanted to rebook or request a refund. When we returned to the office around 2:00 PM, we encountered an employee named Kavi, whose behavior made an already frustrating situation far worse. We asked if our tickets could be rebooked for a later tour or refunded, given the obvious confusion about the pier locations. Kavi insinuated that we were idiots for not figuring out the location, because other tourist could figure it out. Kavi bluntly stated she could not help us with either option until her manager returned. When we asked when the manager would be back, she responded that she had no idea and that it could be anytime. Throughout the conversation, she spoke in an extremely condescending and dismissive tone, treating us as if we were the problem rather than customers who had been misdirected by the company's own unclear instructions. When I expressed my frustration with the situation, she snapped that she "wakes up at 6:30 every morning to deal with people like you." That racial slur, either against middle eastern or Americans, or both was extremely inappropriate. I reminded her that working with customers is literally her job, especially at a tourism company. I also told her that I didn't appreciate being spoken to as though I were incompetent , I have a doctorate degree, and I certainly don't need to be talked down to by someone refusing to help resolve a simple ticketing issue. After I left, my family members reported that she continued speaking about me and even called me dumb, which was shocking and completely unprofessional. Between the confusing pier system, lack of staff guidance, refusal to offer immediate assistance, and shockingly rude customer service, this experience left a terrible impression. If you want to ruin your trip to Strasbourg, take this tour. read more

I loved this boat tour! It was both beautiful, and educational. I liked that we got earphones to listen to the presentation in our own language. read more

You see this tour every day but you never know. It was a wonderful guided tour in English for an hour on the canal. You pass thru two locks and a pedestrian bridge that rotates away. Couldn't be nicer. Bring a camera. read more

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A narrated guided tour in the language of your choice that lasts 1h15. The boats are covered with windows so you can do it without worrying about the rain. Very interesting! read more

Well worth it if you have some time. You get a tour around the canals of Strasbourg and learn about the history. Price is 13.50€ for a 1hr15min tour. They have headphones with tours in many multiple languages. Lots to see ! read more

Batorama - Boat Tours Near Me - Strasbourg, 67

We had a wonderful and educational cruise today around Strasbourg. The boat took us around the old city and through the locks. We were on a 10 day Rhine River cruise and this was an added bonus we were not expecting the hour plus on the boat was a great way to see parts of the city without wearing out too much shoe leather!! This should be on your to do list when visiting the awesome city along the Rhine River. read more

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While you're in Strasbourg, don't miss out on the opportunity to have a narrated tour of the city from one of the comfortable barges! With cruises that leave regularly (about every 45 minutes) and glass-enclosed boats so you can tour rain or shine, it's a part of your visit that you need to prioritize. Around lunchtime my friend and I wandered down to the old city in Strasbourg and boarded our boat. With tours available in a variety of languages (I think I counted 13 during the intro), you're sure to find one for you and any traveling buddies, regardless of your native language. We set off and began our voyage through history and down the canals of Strasbourg. I knew that it was a historically important city, but I was truly awed to hear the role that it had played through the last 20 centuries, and see the accompanying architecture that has lasted through the ages. The 75 minute tour flew by, and I was sad that it was over with, but I'll look forward to visiting again in the summer and doing the tour again to see the city with fresh eyes in a new season! read more

The Batorama is a fun 1 hour 15 min boat tour of Strasbourg with audio tour through headphones in the language you select. I would highly recommend this tour. It is quite lengthy, and there is a LOT of information packed into the audio tour, but it's quite informative. It's very pleasant to sit on the boat and view the city. My fiance and I had originally wanted the 2pm boat tour with open seating, but when we arrived at 1:45pm for the loading, we were told the open-air seating boat was broken for the day, and were forced to be in the covered boat instead. Actually, this worked out extremely well, as we didn't realize how warm it would get. The covered bots have air conditioning. It's very lovely viewing the various buildings in Strasbourg. Also, one of my favorite parts of the tour was the dam? Some dam that elevated the boat a whole story...with full demonstration while you are riding the boat. Some of the canals in Strasbourg are narrow like this one, and some are wide, so cool overall! Tips: -Give yourself a lot of time before the boat tour if you're picky about the seats. They pack a lot of people onto each boat, and there are more middle seats than window seats available, unfortunately. If you arrive early you'll have ample seating. -Save a few euros and buy the Strasbourg Pass, which includes free museum entrance to one museum, and Astronomical clock ringing entrance. read more

Had a great time on our boat tour. We booked day-of on their really wonderful website. It was easy to find the boat and we had our choice of seats. The audio tour was really good and I felt like we got to see so much of the city be encircling the historic area. Well worth it! read more

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This was a great way to explore Strasbourg with kids. It was a beautiful day so we opted in for the open roof boat. The audio tour included a special version for kids, which was great! The best part was going through two different locks and all the way up to the European Parliament Building. This is a must when in Strasbourg. read more

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I specifically asked for an open boat for our tour. When we got to the gate there was a "closed" one (glass walls and ceiling). I told the lady at the gate (Martina) that I had asked for an open boat. She said, "Well, you should have read what it says on your ticket." (My French isn't that good.) The tour was okay, but very crowded and even though it was very interesting, my boyfriend and I were both glad when it was over. read more

This is a great way to relax and see the city. If you are too tired it's best not to go because the seats are not comfy. This was the case when I went the veiws are beautiful but since I was achy and tired it was hard for me to get comfortable. You put on headphones and listen to commentary as you pass by the buildings. It's like going on the Chicago architectural tour . They should take a cue from Chicago and have the tour guide tell the stories of the city because the recording is very monotonous and makes you sleepy. The price is very good for an hour and 15 min for about 26 Euros for two people. You get to relax and see the city. read more

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My family and I decided to squeeze in this tour at the end of our day in Strasbourg and were SO pleased that we did! The line to purchase tickets was longer than I expected (30-40 people ahead) but we made it to the cashier's window in time for the next departure. There were both covered and uncovered boats. We rode in a covered model - not so good for pictures but it was chilly so we were happy. The tour lasted approximately 1 hour, 10 minutes. There were headsets with soft music and many historical as well as current facts about the city, residents, and architecture. Well worth the time and money! read more

The boat trip takes you on a scenic hour-long trip through Strasbourg. You'll have a fine time looking out of the clean windows - seeing Petite-France, the EU buildings and more from the water. But the narration is simply awful. You learn next to nothing from tired and tedious prose. It's bad in English as well as German. It's not the translation that's bad, obviously, but the text itself. They could make this trip so much more interesting, filled with knowledge and learning. Instead, it's filled with trivialities and badly written descriptions. read more

A nice canal cruise. They have headsets for narration (click to the no. of your language). It was a nice way to see different areas of Strasburg. I thought the changing of the water canal was cool. read more

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great idea to take a bateaux tour through one of the city's most famous attractions - canal system and locks of the river Ill that flows into the Rhine. and a very enjoyable way to become oriented to Strasbourg. this scenic 2hr tour passes many historical sights such as la Petite France with its medieval half-timbered houses; the ornate Palais Rohan (where Pres. Sarkozy formally welcomed Pres. Obama); the 13th century Ponts-Couverts(wooden covered bridges) and the European Parliament. tickets and boarding are at the station right by Palais Rohan. highly recommend. read more

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Terrible boat tour. Very hot. Uncomfortable seats with no leg room. The recorded guide would put you to sleep except the seats are too uncomfortable to fall asleep. Rude surly crew. 90 min of hell describes this tour. Check out the reviews on the website before you buy a ticket. Also at 13 euros the tickets are way overpriced. read more

We had such a terrible experience in Strasbourg. Its 91° currently and we bought tickets for an air conditioned cruise on the Rhine River. They loaded the 100+ people on board the boat for a 1 hr 15 min sight seeing tour. The air DID NOT work but they kept the tour going. We were all overheating in a greenhouse type atmosphere. People were trying to fan themselves with little pieces of paper they had. Such a horrible experience and we were all trapped inside. One woman asked if she could be let out and they refused. A worker inside at the office told us they were aware that the air on the boat was broken. People were getting sick! There were small children on that boat! Shame on you Batorama for allowing this to happen!! read more

This is a great way to see the city and to learn about the history that has happened in and around the city. It's a much larger city than I thought it was before this tour. I would recommend doing this tour at night, it's beautiful to see the city all lit up. The boats that they use are very beautiful and very modern. The glass top allows you to see everything while you are passing by it. The audio guide was nice and it allows you to pick which language you want it in. It was cold while we were inside, so be sure to dress warmly if you go in the winter! The price was a bit steep in my opinion, that's the only complaint. read more

ABSOLUTELY TERRIBLE CUSTOMER SERVICE: Do not book a ticket with this company. They are not clear with their lines. I lined up 10 minutes before departure, did not hear my boat being called, saw the line not moving, thought they overbooked, they pulled away and then found out the person behind me was waiting for the 12:45 boat. They should separate their lines better and be more understanding. The customer service was terrible when I tried to explain the situation. They refused to refund or exchange the ticket. I cannot say anything good about this experience. Do not book with them. read more

Similar to the Bateau Mouche of Paris, this ride will take you on the canals of the city and through history. It's narrated in a choice of a few languages via convenient personal headphones. An excellent way to see Strasbourg, but get your tickets earlier than you plan to take the tour, they fill up quickly. read more

Overall an okay experience. We purchased the tickets for 15 Euros each, and the ticket seller told us to arrive at the docks 15 minutes early. When we arrived exactly 15 minutes early, we were in a crowded group of over 100 people bunched together. When the tour operator came 5 minutes prior to departure, he had to wade through the crowd to get to the boat. He then started randomly taking tickets from people closest to the boat. Inevitably, the crowd started pushing and shoving in attempt to reach the tour operator first. Once you get on the boat, the seats are first come first serve. Some seats have headphones, others did not. The headphones are also low quality, but gets the job done. The entire tour dialog is conducted through the headphones in the language of your choice. All in all, if you're in Strasbourg you almost have to do this tour, but there is definitely room for a lot of improvements. read more

This is a fun way to do an "overview" tour of this charming city. You can ride in a covered or open-top boat, slowly gliding over the canals, taking in the fantastic views of the Little France, the churches, the Fishermen's Town, the European Parliament & European Counsel, and everything in between. The tour is over an hour long: perfect for adults and kids, and comes with an audio program in numerous languages. My teens even enjoyed listening in on the kids channel, just to keep things fun. read more