Really nice experience overall. The boat ride itself was smooth and relaxing, and the views around…read morethe city were beautiful. The audio guide was informative, though sometimes a bit hard to hear with the noise around. It did feel a little crowded inside, but still enjoyable. Definitely worth doing once if you're visiting.

Our experience with Batorama on March 29th was one of the worst customer service experiences we…read morehave ever had while traveling. We purchased tickets for the 1:45 PM boat tour and were instructed to scan a barcode to find the pier location. We were also told the pier name, but at no point did anyone inform us that there were multiple piers operated by the same company. We went to the pier indicated, got in line, and waited over 30 minutes. There were no employees present to guide passengers or verify tickets, and nothing indicated that we might be in the wrong place. When boarding finally began for the boat we had been waiting for, we were abruptly told that our boat had already departed from a different pier -- despite the fact that we were standing in line for a Batorama boat operated by the same company. Instead of offering help or solutions, staff were dismissive and rude, and simply told us to go back to the main office if we wanted to rebook or request a refund. When we returned to the office around 2:00 PM, we encountered an employee named Kavi, whose behavior made an already frustrating situation far worse. We asked if our tickets could be rebooked for a later tour or refunded, given the obvious confusion about the pier locations. Kavi insinuated that we were idiots for not figuring out the location, because other tourist could figure it out. Kavi bluntly stated she could not help us with either option until her manager returned. When we asked when the manager would be back, she responded that she had no idea and that it could be anytime. Throughout the conversation, she spoke in an extremely condescending and dismissive tone, treating us as if we were the problem rather than customers who had been misdirected by the company's own unclear instructions. When I expressed my frustration with the situation, she snapped that she "wakes up at 6:30 every morning to deal with people like you." That racial slur, either against middle eastern or Americans, or both was extremely inappropriate. I reminded her that working with customers is literally her job, especially at a tourism company. I also told her that I didn't appreciate being spoken to as though I were incompetent , I have a doctorate degree, and I certainly don't need to be talked down to by someone refusing to help resolve a simple ticketing issue. After I left, my family members reported that she continued speaking about me and even called me dumb, which was shocking and completely unprofessional. Between the confusing pier system, lack of staff guidance, refusal to offer immediate assistance, and shockingly rude customer service, this experience left a terrible impression. If you want to ruin your trip to Strasbourg, take this tour.

I loved my experience with One City Tours so much, that I came two days in a row. Riding Segways is…read morea blast, but riding them through picturesque Strasbourg is a whole 'notha experience. The staff is super friendly, accommodating and helpful. I took a tour in English one day with some of my family who doesn't speak French and again the next day with my French family in French. Both tours were fabulous and very personal.

I've done several Segway tours throughout Europe and this has to be one of my least favorite…read moreexperiences with them. I'll start with the positive; the Segway experience itself was nice. Seeing the city and getting around quicker with the cool windy breeze was amazing and definitely is a great way to cite see. However, that is about all you are paying for...NOT the tour. You are essentially paying for using a Segway. We booked an English speaking 2 hour tour in hopes of learning more about the history of Strasbourg. Our guide was nice but could NOT speak English well and was misinformed. She couldn't answer basic questions and was extremely difficult to understand. She actually misinformed us about several of the locations we "visited" on our Segways which we later found out through research, other tours, and the boat tour. She also would try to guide the whole group across a busy street when the light was red or there was not enough space for all of us to pass. Several times she was the only one able to pass and had to wait across the street for us as we avoided onlooking traffic. Our tour guide was nice, but lacked any information about Strasbourg history, misinformed us, and couldn't speak English. Thus, only book an English tour if you plan on paying solely for the Segway experience and not the tour experience.

We enjoyed our walking tour with Gabriel. He provided a good overall picture of the history and…read moreculture of Strasbourg. His charm and love of his city really came through. Gabriel added some personal notes about his family that only added to our understanding of the history and culture of the city and region.

Gabriel Wetzer was my guide for a few hours on Sunday. We walked through the old city, discussed…read morethe history, their significance and Strasbourg in general. He enjoys questions so don't be shy. He sprinkles humor throughout so you're in for fun with Gabriel. I recommended him to my parents who are visiting in month.

My wife and I decided to spend a few days in Strasbourg and we wanted to see as much of the city as…read morewe could in order to select the best locations for lunch, dinner and for taking in the city. We had never tried a Segway tour on previous trips and were feeling adventurous so we decided to visit Mobilboard. After a very quick lesson we were on our way for a 60 minute tour and within 5 minutes decided we wanted the 2 hour tour. Our guide Quentin immediately granted our wish and then we set out for what turned out to be an amazing experience. The ride was exhilarating and Quentin was engaging throughout and provided outstanding commentary on all the sites. He even volunteered to take our picture without prompt. Our trip was extremely fun and I strongly recommend this experience for everyone!

From the owner: Venez vivre une nouvelle expérience: les gyropodes Segway! Apprendre à utiliser ces véhicules ne…read moreprend qu'une quinzaine de minutes et un moniteur accompagne toutes vos sorties. Partez à la découverte des plus beaux sites et des richesses du patrimoine de Strasbourg à travers une visite ludique et originale. Venez partager en famille, entres amis ou entre collègues ce moment unique aux commandes de ces véhicules électriques, fun, très simple d'utilisation et en toute sécurité (casque founi).

From the owner: L'équipe VINUM, soucieuse de procurer à sa clientèle une offre de qualité, œuvre avec affection et…read moreexigence au cœur du métier de caviste. Derrière chaque vin il y a une histoire, des hommes, du travail, un terroir, des cépages et surtout de la passion. C'est cette même passion que VINUM, en tant que caviste, souhaite transmettre à ses clients, à travers un conseil avisé, adapté et personnalisé. Toute l'équipe s'attache à entretenir une volonté de découverte pour sa clientèle et à confirmer son expertise dans le domaine des Vins & Spiritueux.

From the owner: CCI La Chambre de Commerce et d'Industrie de Strasbourg et du Bas-Rhin est un organisme public qui…read mores'occupe de représenter les intérêts des entreprises commerciales, industrielles et de service. Installé en plein centre ville, sur la place Gutenberg, le lieu organise de nombreux événements tout au long de l'année, expositions, visites, rencontres et ateliers, accessibles à tous.