After starting our Saturday night off with a cocktail at Stone's Throw in Norwood (gorgeous establishment - give the Bath a miss and head here instead) my mum and I thought we'd have a quiet bite to eat at the Bath hotel. The way we were treated there was about as pleasant as getting a brick to the face. When we first arrived at around 6:30 we found a quiet spot at the bar and asked for whiskey sour's. An amazing employee named Victoria looked after us, she was beautiful and helpful and pleasant and we were looking forward to liaising with her throughout the evening. Unfortunately that was the end of the pleasantries for us at The Bath. Apparently, unbeknownst to us, we had offensively perched where two women sitting quietly at the bar minding their own business were not welcome and it was made blazingly apparent to us by a sloppy, unkempt bar employee named Sophie that we were intruding on her area and were unworthy of her attention. There was a tiny piece of paper on the bar stating that an old collegiate football team would be utilising the entire back room space behind us and having already ordered something to eat, we were told unceremoniously by an ageing, bald, chubby security guard that we would have to move ourselves. Who would think that sitting quietly at a bar would be so offensive to these entitled people. After being ignored by sloppy Sophie and made to feel so unwelcome, we wanted nothing more than to give these wankers the gift of our absence. We didn't want anything else to do with this haughty establishment and asked for a refund for the antipasto we'd not received so that we could get out of there ASAP! Sloppy Sophie informed me that we couldn't have a refund because it had already been made and we'd just have to take it when it came out of the kitchen and find somewhere to eat it. Oh yeah great service recovery there Soph you idiot smh. I requested to speak to the manager Vince who refused to even acknowledge me saying loudly, "there were signs there, it's not my problem" actually buddy yes it is your problem, that's the whole concept of your managing a restaurant you incompetent ingrate. Ugh they're really scraping the bottom of the barrel with the staff they've hired here - for Christ's sake Tony Franzon hire some actual hospitality staff equiped with some semblance of courtesy and get rid of all these prissy, arrogant, private school half wits who are fundamentally damaging your business! And hire a manager who can recognise and recover a crappy service experience because seriously Vince is costing you valuable customers! I've been told before to avoid this place and now I know first hand why I should have taken that advice. Honestly I highly recommend giving this shabby establishment a miss and instead lend your patronage to courteous, friendly, hospitable places like Stone's Throw just down the street, or Bar Torino on Hutt street where at the very least you'll be treated with decency and respect - unlike at The Bath (shudder) if anything was worthy of a 'bye Felecia' it's this place. read more