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    Bath & Body Works

    4.0 (1 review)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    Swan Creek Candle - Melts

    Swan Creek Candle

    2.5(10 reviews)
    36.6 mi

    I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.

    The only reason there is one star is because I cannot choose a zero…read more Unfortunately the candles I love, the customer service there on the other hand was astonishingly under par. And that is putting it mildly. My family and I were treated as almost an inconvenience, which is terribly sad as this is one of our favorite places to shop for candles and Christmas. I have worked retail/customer service since I was 16, I have dealt with everything under the sun you can think of. Our very normal shopping experience is not one that I would even remember in all my years. It is not one I could even recall. Especially with a small family business such as Swan Creek, you would think they value any and everyone coming in to spend their hard earned money on their products. One of their employees clearly felt otherwise and in front of my children made an (extremely uncomfortable to say the least) scene. Trying to talk to anyone since this incident has been like pulling teeth. I understand policies must be in place, but it has been made very clear that they do not have any procedures in place to handle something like this. Which is wonderful on one hand, meaning they don't often deal with this, and horrible on the other hand because it leaves customers on their own, with zero support from a small family business. All we asked for was follow up on training for employees, and an apology. I have never left a negative review in my life, but since no one would like to address this issue, it feels like my only resort. I'm not sure why, but I still have faith that maybe someone higher up will follow through, however it has not happened yet.

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    Swan Creek Candle - Curbside pickup

    Curbside pickup

    Swan Creek Candle - Display

    Display

    Swan Creek Candle - Entrance

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    Entrance

    Wick and Candle Metaphysical Shop & Supplies - Visit our shop to see our large crystal cascade table filled with tumbled natural crystals and gemstones priced at $1.00 a stone.

    Wick and Candle Metaphysical Shop & Supplies

    4.8(12 reviews)
    41.2 mi

    This shop is hidden, but let me tell you how great it was to find such a gem. Since finding this…read moreshop I have been here a few times to get some essentials. Crystals, incense, holiday gifts for loved ones. What keeps bringing me back is the prices and the unique items that keep appearing. Like this beautiful sun catcher that kept calling my name! On top of it all the service that is provided is superb. The store owner is very knowledgeable and friendly. She helps with selection of items for those who are indecisive like myself. What is also unique about this shop is the many classes and services that are provided. Like sound bath related to the moons or based on grounding your chakras. Definitely great for relaxing. They also offer bone throwing readings and even have space rentals for those who are wanting to host at a slot for tarot readings, meetings, metaphysical classes of all kinds. Very accommodating space. Definitely recommend even if it is a 20 minute drive! This small business is worth the drive.

    Love this store! The energy is relaxed and calming and puts you ar ease as soon as you walk into…read morethe shop. You will find the best readers in the industry there. Jordan is a highly gifted Shaman and bone reader. His classes are easy to understand yet powerful. Patrick is their newest reader. I had a phenomenal reading with him. Both gentleman were able to pick up on my current issues and situations. I was given amazing advice to navigate my life.

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    Wick and Candle Metaphysical Shop & Supplies - Spiritual statuary of Deities.

    Spiritual statuary of Deities.

    Wick and Candle Metaphysical Shop & Supplies - Pendulums make great divination tools.

    Pendulums make great divination tools.

    Wick and Candle Metaphysical Shop & Supplies - We offer many different sized mortar and pestles.

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    We offer many different sized mortar and pestles.

    Urban Wick Candle Bar

    Urban Wick Candle Bar

    4.6(36 reviews)
    42.4 miDowntown Birmingham

    This was such a fun experience!! Good for groups and date night!…read more Checking in was a breeze and they got us set up quickly. They give you a card to write down your top scents. We started by smelling several scents, they have 90 scents to smell - I skipped some that weren't appealing like bacon and old books LOL Be sure to grab you a bag of coffee beans to cleanse your scent palette. I don't want to spoil the process so I won't tell you everything! So just go ahead and make a reservation, the fee goes towards your reservation at the end. I'm going to wait 2 weeks before light my custom candle so that I get the best scent payout. It's worth the money. You can make a candle, room diffuser, and/or room spray. I'll be back to make a diffuser.

    This was such a fun experience! I came here with my girlfriends to celebrate my friend's birthday…read more When you enter the shop, you are given a clipboard and are directed to start smelling all the fragrances...over 80!! You write down all of your favorites and then narrow it down your list to the top 4 scents you think smell best together to create your own signature candle. You can also make a reed defuser, room spray, or soap as an alternative option. Before pouring the wax and mixing your scents, you choose from their selection of jars, ranging in price around $40-60. After creating your candle and naming your scent, it takes around 90-120 minutes for it set. I think the experience could be elevated with a few things: An option to customize your candle with glitter, color of wick, color of wax, ability to select a cute label with your scent's name or create one, even a label maker would do the trick. They have some cute vessels, but I would love to see more variety in different styles, colors, and sizes. I asked the owner, Marleen what ingredients were in the fragrance oils and she couldn't really give me a complete answer other than they are not 100% essential oils but they're synthetic and safe because they don't buy them from overseas. hmmm.... With that said, I'm sure they contain toxins like phthalates and ethyl methoxycinnamates. Reputable brands of oils will clearly label their products and disclose all the components. I try to use scents, body care, and household cleaners free from toxins so this is a little concerning not knowing what chemicals are in the candle. I'm sensitive to irritants which aggravate my asthma and also give me headaches. I just wish i knew for sure what was in this magical potion of oils we mixed. Overall, I had a fun time and made some great memories. It's a unique activity for a date night or group outing with friends that all ages can enjoy.

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    Urban Wick Candle Bar
    Urban Wick Candle Bar
    Urban Wick Candle Bar

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    Bath & Body Works - cosmetics - Updated May 2026

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