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    Bath & Body Works

    4.5 (22 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

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    Grand opening & blessing of new store
    Jo Y.

    How exciting that the popular Bath & Body Works (BBW) store now has its first store in Maui and the Neighbor Islands! Its grand opening was on 11/9/15 in the former Kids Foot Locker and the Walking Co. space in the Queen Kaahumanu Shopping Center, the largest shopping mall in the Neighbor Islands! There are now a total of four BBW stores in Hawaii. First opened in 1990 in New Albany, Ohio, BBW is one of the leading specialty retailers of personal care products and home fragrances. They have various collections of hand soaps and sanitizers, body lotions, shower gels, fragrance mists, perfumes, aromatherapy products, candles, and more with pleasant scents using creative names. The innovative scent names include: Winter Candy Apple, Vanilla Bean Noelle, Merry Cookie, Frosted Cranberry, Fresh Sparking Snow, Pearberry, Cherry Blossom, Cocoa Mint, Sparking Limoncello, Sunlight & Apple Trees, and more. It was exciting to be at the grand opening when the doors first opened at 9:30 am! A blessing was held, and pictures taken of its employees, all dressed in white with purple orchid leis. A good crowd waited outside the store prior to opening and once the doors opened, a mad rush could be seen to be one of the first in the store. Unfortunately, management did not form a line, so people were coming from the middle and sides, resulting in people haphazardly entering the store. Security first allowed the 40 people in, followed by groups of 20. After leaving the store about an hour later, I noticed a line was formed outside the store. Three long lines were formed within the store to pay. The lines moved slowly due to: 1) people buying a lot of items to take advantage of a $10 off $30 purchase coupons that were given when you entered the store; and 2) providing e-mail addresses to the cashier for future discounts. It would have been more efficient instead to have one line instead three lines funneling to the five cashiers on a first come, first-served basis, but I could understand having one line in a busy store could be problematic with it snaking its way around the store. With three lines, though, it was difficult to browse through the different items, as people in these lines were blocking the products. Although there were no grand opening sales per se, there were items that were on sale at the same time as other stores in Hawaii, e.g., body lotions were buy 3, get 3 free; pocket sanitizers were 5 for $6; and hand soaps were 4 for $18 or 6 for $24. I'm sure there will be many more sales. and just in time for the Christmas rush. Despite the opening day jitters, the local residents were happy to have a BBW store where they can buy quality body, hand, and home products of different scents that change with the seasons or those that are popular year round. Before the store opened, it was common to see Maui residents buy these products on Oahu and Mainland and bring them back to Maui. And friends and family would do the same and give them as gifts, as Maui residents did not have access to them. Plus, you could not carry on the liquid soaps and lotions on the plane due to TSA requirements and had to be checked in as luggage. Now, no need for Maui residents to buy them from Oahu or on the Mainland, as well as to transport the products and worrying whether TSA would confiscate them. BBW's parent company is L Brands, which is an international company that owns 2,971 specialty stores in the US, Canada, and UK. Their specialty stores include Victoria's Secret, PINK, BBW, La Senza, and Henri Bendel. There are also some 600 additional franchised locations worldwide. There are a total of 1,558 BBW locations in the US, and 88 BBW locations in Canada. And wherever there is a BBW, a Victoria Secret store known for women's lingerie, will follow. No exception for Maui, as one will open just around the corner in the same shopping center in Feb. 2016! Another grand opening to look forward to! One more Mainland big box chain for Maui residents - yes! Maui no ka oi (Maui the best)!

    View of entrance (at night)
    Stephanie H.

    I've recently fell in love with Bath & Body Works. I know, late to the party. I especially love their aromatherapy line. I have really sensitive skin, so I've always steered clear of products with scent, but so far Bath & Body Works products hasn't aggravated my skin. I started off with hand soaps -- love those! Now I'm more hooked with the body lotion and body moisture. They have such a variety of scents (fresh, fruity, and even stuff that reminds you of some certain foods/drinks), you're bound to find something you like there. I feel like there's almost always some type of sale or promotion going on too. So the deals are awesome. My personal plan: when I find a scent I like, I buy multiples of it (especially when they have a SALE) because I never know if they'll run out and never make this particular scent again.

    Sneak peek from under the construction door! - VN
    Vince N.

    The store that at one point said they'd never open up in Hawaii, just opened their newest location on Maui today (11.9.15) in Queen Kaahumanu Center. I expect to see a lot more Yelp Glamorama Badge earnings! The shop is located on the first level in the women's Macy's wing in the former Kid's Foot Locker and The Walking Company spaces. It's not a huge space, but is a perfect size for this market. Though I didn't go to the opening blessing, I strolled in with my mom just after lunch. There naturally was a short line, about 20 people deep which took about 10-15 minutes to get through due to crowd control. Once at the door, we were greeted by a friendly female associate, given a discount coupon, and short intro to the store's inventory and email benefits. Once inside, it was a pleasant shopping experience due to the population control. Foot traffic flows smoothly between aisles and displays. While I believe bigger locations have multiple sinks for soap sampling, this one has just one. We took advantage of the $10 off of a $30 or more purchase; my mom got her favorite soaps, and I got my personal fave, the Eucalyptus Spearmint Lotion. Come time to check out, there were 4 registers going with 3 queue lines and took about 5 minutes to breeze through. Oddly they had one of the cashiers also answering phones, on opening day, which would fluster anyone's feathers, but she handled it great with friendly humble opinions of her own lol. You go girl! OVERALL: Everything you could want in their collection at the same price you'd pay if you were on the continent, but at Maui's low 4.16% sales tax. They're a great addition to QKC's vapid list of tenants. And coming soon are parent company L-Brand's Victoria's Secret & Pink, set to open in February 2016.

    C.O. Bigelow apothecary lemon hand wash formula with real lemon oil extracts and a moisturizing formula at Bath & Body Works.
    Tre X.

    Bath and body products offered in a variety of scents and at reasonable prices. Convenient location at Queen Kaahumanu Center. Good customer service, there is always a sales associate there to help. They also offer you an in-store shopping bag to carry around all your items. My favorite product at Bath & Body Works is the foaming hand soap. I've tried other products and haven't liked them as much for one reason or another, so the hand soaps are my go-to. You cannot beat the variety of scent options. I always try the unique seasonal offerings, especially during the holidays. These make great gifts also. Although I have tried quite a few scents, my favorites are the holiday specials and the fruity foaming hand soaps like the kitchen lemon and black cherry merlot. I also like their C.O. Bigelow apothecary lemon hand wash formula with real lemon oil extracts and a moisturizing formula. It smells so nice and lemony, but this one doesn't rinse off your hands as easily as the foaming hand soaps. I do wish they would start offering a more hypoallergenic line of foaming hand soaps and other products too. That would be perfect for those with skin sensitivities. These soaps are so fun, but they do seem to have a lot of chemical fillers that can irritate your skin. Note that the apothecary formulas are quite a bit more expensive than the regular hand soaps. You can get the regular hand soaps for $3 on special, but the apothecary soaps are generally $12 and not on special unless they are also running a promo like a 20% off $25 special also. Sign up with your email address to get on their mailing list, and you will find out about all the current in-store and online sales/promotions and get the deals (sometimes a bar code is required to get the sales prices).

    Christmas-y!
    Bridgett P.

    Everyone is really pumped up about this new place at Queen Ka'ahumanu shopping center. We ended up stopping by on a Friday night and it was crazy town up in there. So many people and so much excitement! So this is what it was like: Good smelling candles and lotions filled the air. It wasn't overbearing, but it was smell-tastic so be aware. Colorful packing and products lined the shelves. There is no shortage of variety in this store. Everything was neatly organized and labeled. There are items for everyday life: soaps, lotions, etc. Stuff for both men and women: shaving items, bath stuff. Little girl and teenaged based gifts: lotions, air fresheners. The staff was very friendly and helpful. Prices were alright. It's been forever since I've been into a B&B so I have no idea how they compare to mainland/O'ahu. It was decorated for Christmas and the spirit was definitely filling the air. Colorful signs, music and decorations. If you are looking for that something special, my guess is that B&B will have it. And if not, at least you got to sample some good smelling lotions and sprays. Maybe buy something to cover up that "beach" smell in your car? They have a body gel called "Maui" and it smells SO good. Seriously. If you are in there, take a sniff--it's awesome!

    Naomi L.

    One of my favorite stores. Was greeted by two associates when I entered the store. Very good selection on products. You can sample their items. They have the ultimate in fragrances and products.

    :-)

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    Ask the Community - Bath & Body Works

    Review Highlights - Bath & Body Works

    And friends and family would do the same and give them as gifts, as Maui residents did not have access to them.

    Mentioned in 6 reviews

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    Ulta Beauty

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    2.9(60 reviews)
    1.5 mi
    $$$

    1.11.2025 - Saturday…read more I'd like to give a big shout out & Mahalo to the two ladies who were working on this Saturday, they work in the MAC section, Lea & Stephanie. They truly saved our lives on this day & I wasn't more grateful after that disaster we had in the back part of the salon. I believe the MAC girlies should be allowed to do make up & it's another form of sales esp with the products they used. On my next visit I need to purchase that MAC primer, when she prep'd my skin it felt great. Lea you're an amazing Make Up Artist & my make up truly turned out amazing on this day. I enjoyed the connection with the conversation we had and sharing what you're doing next when applying make up to my face. Stephanie was also amazing as well ; both had great customer service. I'd like to thank Louise for her time, she was a nice person but I believe she should be a rep on the floor or just needs more practice with Today's make up generation. She was a joy to have a conversation with but what I thought was going to be a full face glam she told me I was done but it wasn't completed. I had to apply my own lashes & all she did was put foundation or CC cream which wasn't my shade. We did pay full price for a service that wasn't received which is why I stopped her & decided to go to the front of the store to ask for help. This is the ONLY reason why I'm giving this location a 4-star review bc those MAC girls really saved us.

    Just another business that will be closing its doors one day because it's more convenient and…read morecheaper online... save on gas and don't have to deal with people who hate their job. SUPER disappointed in my last experience at the store ... so much that I'm not going back.

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    Bath & Body Works - cosmetics - Updated May 2026

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