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    Bath & Body Works

    4.0 (207 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Storefront
    Nadine C.

    Shopping in Honolulu, Hawaii... Since we were at Ala Moana Center, we went upstairs to the Mall Level to check out the sales at Bath and Body Works. Singto was the knowledgeable, friendly, and cheerful greeter at the door. They got me to try a couple of fragrances that I wouldn't have tried. I told them that I preferred fruity over floral notes. Singto showed me a favorite: Gingham Gorgeous. It wasn't bad! Wow! Thanks for expanding my horizon! We talked about the displays... how the staff can transform the shop overnight, according to the season! Yes! Customers can try different hand soaps at the two sinks on either side of the shop! PLUS - there's a convenient restroom on the left side hallway! AND... I didn't know that Customers can return/exchange a product as long as the container is more than half full! They just want everyone to be satisfied! I just followed Irene here because she had some expiring points to use and some deals to cash in on! I think she only spent $8 on a whole bag of merchandise! Whoa! I was just happy to be in a clean, bright, positive environment with air conditioning! LOL! I need to use up all of the body washes, lotions, and hand soaps that I already have at home!

    Calm before the New Yeat ;)
    Irene M.

    Scentsational... Bath & Body Works has always a special place in my heart as they make my seasonal vibe happy and vibrant with fun and cute designs for my car and personal space. Even if you're a casual shopper get the app as you earn points for shopping which earns you a reward for any time up to $16.50 is a fabulous deal along for your birthday. On this visit I took advantage of the current offers and walked away with several items at the best ever deal. The staff are just so friendly and helpful with any questions like I had to find the right items for the special offers, always a refreshing visit to keep my personal happy space. Thank you!

    Sign
    Aj M.

    Improve your marketing. Click bait on something silly like this cost us ~$16. When it says "ALL" of an item you don't tell the customer 'ALL' applies to only certain ones. When we addressed it we were offered a refund and the seller admitted it was misleading.

    inside the store
    Angel H.

    I love this place. They have the best body care items and candles. I was here the other day for Candle Day. It's the cheapest day to get their candles and it happens once a year. This year they priced it at $9.95, plus I had a $10 off coupon. Score! They also have really cute candle holders. My favorite are the snow globe ones. You turn the button on at the base and it lights up with glitter swirling around. It's so pretty at night when all the lights are off and you have this going with the candle lit on top. I'm here quite often and the workers are always so nice and helpful. Be sure to sign up for their app on your phone. They always send coupons and you accumulate points for free stuff.

    I'm here for this hand sanitizer.
    Feb W.

    Customer service is here excellent! Every time I step my foot here, the friendly staff will always greeted you and make sure you are welcome and taken care of. They'd love to show you samples and inform you their latest promo. I mean, who would not love B&BW for that? Body spray, fragrance mist, body wash, hand sanitizer, bar soaps, scented candles, body cream and etc.... All of them this store always has something to offer you. So neat and lovely! They offer samples and try me on most of everything. You can even sample their foaming and liquid hand soaps which I find it relevant especially that we are still in the Covid era - perfect excuse too to sanitize your hands real good after touching different stuff inside, nice! Would always love to come here anytime just to check what's new and on sale. Their anti-bacterial hand sanitizer is my favorite! Mahalo for reading and happy juandering fellow yeeps!

    Sign
    Lauren M.

    CLOSED TODAY! Having AC technical difficulties. D: Day after Black Friday! We were hoping to shop today! Sad

    Entrance
    Paul C.

    With the corona virus pandemic that has our attention, I found myself looking to stock up on some necessities. One of them is hand sanitizers where they have been cleared off many shelves. After waiting about 1 hour at the Kaneohe location of Bath & Body Works (BBW) for 10 hand sanitizers, I distributed most of my supply at a recent dinner with the family. I inquired with Kaneohe BBW again only to be advised they were once again all sold out and had to wait several more days before the next shipment. Super bummed and somewhat stressed, I decided to look for an alternative. One of my friends posted on social media her haul from BBW after shopping at Ala Moana Center. When she commented her wait was a minimal 5 minutes, I immediately called this BBW to ask about their hand sanitizer inventory. To my delight I was advised they have supply on hand so the next thing I did was jump in my car and made my way over. Located on the 2nd floor Diamond Head side of Ala Moana Center with neighbors of Macy's, Apple Store and Microsoft Store, BBW is a very deep store with hand soaps, shower gels, lotions, hand sanitizers, fragrance mists, perfumes, candles, and home fragrances. For a weekday night the store was packed. Strategically placed, I found this large display of pocket hand sanitizers in many fragrances. With respect to many people wanting the same product, we were limited to 10 sanitizers per person. After selecting my merchandise, I located the end of the line to check out. It had "snaked" through the store where many consumers waited patiently. At first I was discouraged waiting in this extremely long line but then realized it was moving along. I looked up and counted 9 stations of associates assisting customers. In less than 10 minutes I was summoned to an open register to check out. The associate greeted me and was courteous when asking me if everything was okay. She rung me up and I walked out with my merchandise. I was surprised to have now witnessed a line that formed outside with customers waiting to enter BBW. Clearly the store was already busy inside and it was clever of management to control the foot traffic inside to prevent chaos. As consumers we need space while shopping. With lack of control, the result could lead into undesirable confrontations with people acting irrational and unruly. Overall, a superb shopping experience where my task was successfully accomplished. From the initial phone call inquiry to check out, it was a pleasant shopping experience that is truly deserving of a 5-star rating. 2020 #25

    Fall collection
    Joyce L.

    I'm a big fan of Bath & Body Works gentle hand soaps especially during their holiday season. Their hand soaps are pretty compatible to regular supermarket prices. Currently, it's $3.50 per hand soap. Aside from hand soaps they have wide selection of body location, hand location, perfumes, home fragrances, candles etc. When you check out, they always ask who helped me. I wonder if this gives the employees more points of some sort. Staff are always helpful and friendly.

    Line ended up by Macy's but it was worth the wait.
    Mharie S.

    Love coming here, especially when they have their semi-annual sale. 50%-75% off almost the entire store. My ultimate must have are their body wash, hand sanitizers, candles, and hand soap. Through this covid19, I'm very impressed how the store is making sure all the customers are safe by practicing social distancing, keeping track on how many people are in the store and wearing a mask at all times. All the workers on the floor are so friendly and helpful in finding what you need.

    Temporarily Closed
    Lily F.

    Store is limiting the amount of people in store with roped off area in front before entrance. Employee Ann sprayed my hand with hand sanitizer. I was talking with her and gave her my home made face mask lanyard. The wait time to go in wasn't long. Employee Marina saw my face mask lanyard. I told her that is was easy to make and felt bad that I didn't have another one. At checkout, male employee signed me up for mailer because I mentioned that I didn't get any. My purchase was bottle of hand sanitizer and hand liquid soap.You could literally spend a long time in this store with smelling different fragrance for hand soap, hand sanitizer, body wash, body lotions, and other merchandise.

    S-A-L-E!  Wahoo....

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    5 months ago

    Pick up was meh, order last yesterday went to check today and still wasn't ready, has to spent another hour to get items off the shelves.

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    Page 1 of 6

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    Ask the Community - Bath & Body Works

    When will the stores on Oahu reopen? The Ala Moana store looks stocked and ready to open.

    They plan to close some stores. Don't know if Hawaii will be affected with the closure.

    View All 2 Questions

    Review Highlights - Bath & Body Works

    As a Bath & Body Works addict, I can honestly say the selection of products at this location is MUCH better than the Pearl Ridge one.

    Mentioned in 3 reviews

    Read more highlights

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