I recently visited the Bath and Body Works store located in the Crossgates Mall. I'm actually a bit of a fan of the company and frequent the one we have at our mall back home.
This time around, we were in the road in Albany and I was looking to buy some body spray for myself and some lotions and whatnot for my kids. Unfortunately, my experience at this location was terrible.
Upon entering the store, I was unable to find the body spray I wanted and one of my daughter's had a question about a product. Hoping to get some assistance, I approached one of the employees who was standing near one of the displays. To my dismay, the associate's behavior was unbelievably obnoxious.
After saying hi to her, the associate made no effort to respond and didn't even ask what I wanted. She just gave me a disdainful look like I was offending her with my presence. When I explained my issue and requested help in finding the body spray, she rolled her eyes and walked away without providing an explanation as to what she was doing. I thought she was leaving.
I returned to browsing and looking for the spray, but after a short while, the associate returned with the item I had been searching for. Obviously that's great. However, her disrespectful behavior continued. I wanted to express my gratitude, so like most adult human beings do, so I said "thanks". However, the associate didn't respond yet again. Instead, she rolled her eyes, as if me speaking to her was some sort of an inconvenience. Again I said "thank you" and she just walked away. I was like, WTF did I just witness??
As a result of this associate's appalling behavior and attitude, I made the decision not to make any purchases and just left the store. Why spend cash at a place where the staff is nasty? Forget about it. read more